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Cancun Plaza Condo Hotel

3.0 star property

Photo gallery for Cancun Plaza Condo Hotel

Exterior
Water view
Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, pool loungers
Massages
Front of property

Reviews

7.0 out of 10
Good

Popular amenities

  • Bar
  • Spa
  • Breakfast available
  • Housekeeping
  • Laundry

Explore the area

View map
Blvd kukulcan km 19.4 Zona Hotelera, Can, Cancun, QROO, 77500
  • El Rey Ruins
    ‪19 min walk‬
  • Iberostar Cancun Golf Course
    ‪2 min drive‬
  • Delfines Beach
    ‪2 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪15 min drive‬

Room options

View all photos for Standard Studio, 2 Double Beds, Non Smoking, Sea View

Standard Studio, 2 Double Beds, Non Smoking, Sea View

Standard Studio, 2 Double Beds, Non Smoking, Sea View

7.6 out of 10
Good
(17 reviews)
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Studio Suite, Multiple Beds, Non Smoking, Ocean View

Junior Studio Suite, Multiple Beds, Non Smoking, Ocean View

Junior Studio Suite, Multiple Beds, Non Smoking, Ocean View

  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Family Studio Suite, Multiple Beds, Non Smoking, Sea View

Family Studio Suite, Multiple Beds, Non Smoking, Sea View

Family Studio Suite, Multiple Beds, Non Smoking, Sea View

7.0 out of 10
Good
(2 reviews)
  • Sea view
  • Sleeps 6
  • 3 Double Beds

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About the area

Cancun

Located in Cancun (Zona Hotelera), Cancun Plaza Condo Hotel is within a 15-minute walk of West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Iberostar Cancun Golf Course. .This beach hotel is 5.2 mi (8.4 km) from La Isla Shopping Mall and 10.4 mi (16.7 km) from Moon Palace Golf Club.

What's nearby

  • El Rey Ruins - 19 min walk - 1.6 km
  • Iberostar Cancun Golf Course - 2 min drive - 1.8 km
  • Delfines Beach - 2 min drive - 2.5 km
  • Aquaworld - 6 min drive - 6.7 km
  • La Isla Shopping Mall - 10 min drive - 10.2 km

Getting around

  • Cancun Intl. Airport (CUN) - 14 min drive

Restaurants

  • ‪Royal Solaris Cancun - ‬4 min walk
  • ‪Zai - ‬12 min walk
  • ‪Marco Polo Restaurante - ‬5 min walk
  • ‪Sun Palace - ‬5 min walk
  • ‪Rosmarinus Restaurante - ‬5 min walk

About this property

Cancun Plaza Condo Hotel

On beach with outdoor pool, near Iberostar Cancun Golf Course
Cancun Plaza Condo Hotel offers 13 air-conditioned accommodations, which are accessible via exterior corridors and feature ceiling fans. Each accommodation is individually furnished and decorated. Beds feature down comforters. Guests can make use of the in-room full-sized refrigerators/freezers and microwaves. Bathrooms include showers with rainfall showerheads.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). 32-inch flat-screen televisions come with digital channels. Irons/ironing boards, hair dryers, and change of towels can be requested. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
Make yourself at home in one of the 13 individually decorated guestrooms, featuring microwaves and flat-screen televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and hair dryers. Conveniences include ceiling fans, housekeeping is provided daily, and irons/ironing boards can be requested.
Pamper yourself with onsite massages or enjoy recreation amenities such as an outdoor pool. This hotel also features complimentary wireless internet access, gift shops/newsstands, and tour/ticket assistance.
You can enjoy a meal at Plaza serving the guests of Cancun Plaza Condo Hotel, or stop in at the grocery/convenience store. Mingle with other guests at the complimentary reception, held daily. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Cooked-to-order breakfasts are available daily from 8:00 AM to noon for a fee.
Featured amenities include express check-out, multilingual staff, and luggage storage. Free self parking is available onsite.
A complimentary manager's reception is offered each day.
Plaza - This restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Onsite parking available only on request
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to noon for a fee: MXN 120 to 350 for adults and MXN 100 to 300 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Free daily manager's reception

Restaurants on site

  • Plaza

Things to do

  • Children's pool
  • Outdoor pool
  • Outdoor pool (guest access)
  • Shopping

Family friendly

  • Children's pool
  • Grocery/convenience store
  • In-room full-sized refrigerator/freezer
  • In-room microwave
  • Laundry facilities
  • Outdoor pool

Conveniences

  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Hair dryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Soap
  • Toilet paper

Entertainment

  • 32-inch flat-screen TV with digital channels

Food and drink

  • Full-sized refrigerator/freezer
  • Microwave

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Mobile key entry

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 5 percent for credit card payments
The front desk is open daily from 9:00 AM - 11:00 PM
Guests will receive an email within 24 hours before arrival with check-in instructions and an access code; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your passport after booking
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
This property enforces quiet hours from 10:00 PM to 7:00 AM

Access methods

Access code, front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash Breakage deposit: MXN 1000 per stay
  • A damage deposit of MXN 1000 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 120 to 350 for adults, and MXN 100 to 300 for children
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, mobile payments, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Noise-free guestrooms cannot be guaranteed
This property is professionally cleaned

We should mention

Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Cancun Plaza Condo-Hotel Aparthotel
Aparthotel Cancun Plaza Condo-Hotel Cancun
Cancun Cancun Plaza Condo-Hotel Aparthotel
Aparthotel Cancun Plaza Condo-Hotel
Cancun Plaza Condo-Hotel Cancun
Condo-Hotel Aparthotel
Condo-Hotel
Cancun Plaza Condo Aparthotel
Cancun Plaza Condo Hotel Hotel
Cancun Plaza Condo Hotel Cancun
Cancun Plaza Condo Hotel Hotel Cancun

Reviews

Cancun Plaza Condo Hotel Reviews

7.0

Good

7.2/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

7.4/10

Eco-friendliness
Rating 10 - Excellent. 152 out of 441 reviews
Rating 8 - Good. 97 out of 441 reviews
Rating 6 - Okay. 66 out of 441 reviews
Rating 4 - Poor. 57 out of 441 reviews
Rating 2 - Terrible. 69 out of 441 reviews

Reviews

10/10 Excellent

Macy

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My sister & I stayed for the weekend & enjoyed beautiful views, a tour, and kind staff! We will be back!
Stayed 3 nights in Jun 2025

10/10 Excellent

Fuad, Calgary

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Clean and safe. Particularly it should be mentioned an amazing restaurant with delicious menus and fresh food. The internet was slow.
Cherry-Cola
Pasta with shrimps
Stayed 7 nights in Jun 2025

4/10 Poor

Javier

Disliked: Amenities, property conditions & facilities
It has a nice view, but the property it’s in really bad shape. I did not feel safe at all. The door locked did not work or the AC.
Stayed 1 night in May 2025

10/10 Excellent

Rodolfo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Las chicas de limpieza mojan sus trapos en pa alberca y lo exprimen ahi. Los trapos los usan para limpiar todo el exterior y asi de sucios loa meten al agua donde todos van a divertirse
Stayed 2 nights in May 2025

4/10 Poor

Viviana

Disliked: Cleanliness, staff & service, property conditions & facilities
The pool area is good. Check in not good. Booked and had to wait for
Stayed 1 night in May 2025

2/10 Terrible

Jatarah

Stayed 1 night in May 2025

8/10 Good

Cynthia

Stayed 2 nights in Apr 2025

8/10 Good

Heidi

Liked: Staff & service, property conditions & facilities
Very good for the price
Stayed 1 night in Apr 2025

10/10 Excellent

Aurelia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bel hôtel avec un très bon emplacement. Le personnel est très gentil. Le bus pour aller au centre ville se prend à côté de l'hôtel. Le cadre est magnifique

4/10 Poor

Ryan

Disliked: Cleanliness, staff & service, property conditions & facilities
Old Air condition didn’t work. Hot water didn’t work. Sink was falling apart. The only nice thing is the pool
Stayed 1 night in Apr 2025

4/10 Poor

Zahra Noorkarim

Travelled with group
Disliked: Property conditions & facilities
The location of this hotel is great, right in the hotel zone, beach access, lovely pool. However the staff weren’t helpful if things ran out. There was no shampoo in the room so We asked for it. They told us to buy it from their on site minimart. Same thing with the matches which were needed to use the stove they provided. Not sure if they genuinely ran out or if they just didn’t provide it so we would have to purchase our own. We found this strange as they provided a few match sticks but no more. Beyond that, it was a run down hotel but they did their best to cover it up. The bedsheets had holes in it. The towels seemed very very very old, just thin and looked like they were there for 20 years. They were stingy with giving more towel or even beach towels. Things were painted over to look “nice”.
Stayed 2 nights in Mar 2025

10/10 Excellent

Teresa, Bakersfield

Travelled with family
Liked: Cleanliness, staff & service
Fairly decent price, good size room and the beach was beautiful.
Stayed 1 night in Mar 2025

2/10 Terrible

Maria

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
La propiedad no se parece para nada a lo que ponen en fotos por dentro, mi primera vez en Cancún y no lo recomiendo habia hormigas y cucarachas las installations por dentro nada comodo. La parte exterior del complejo de condominios esta bien solo por la area donde se encuentra. En general no volveria a ese lugar.
Stayed 4 nights in Mar 2025

6/10 Okay

Sophie

Disliked: Staff & service

Chambre acceptable, emplacement super

Chambre aurait besoin d’être rafraichie. Eau tiède et peu de pression. Congélateur fonctionnait mais frigo refroidisissait très peu. Par contre, malgré que c’est vieux, c’était propre. Emplacement idéal piscine et plage privée à quelques pas de la chambre avec auperbe vue.
Stayed 7 nights in Mar 2025

8/10 Good

Juan Manuel

Stayed 3 nights in Feb 2025

6/10 Okay

ANDREA

Travelled with family
Liked: Property conditions & facilities, room comfort

Buena opcion cerca del aeropuerto

La zona es normal pero queda mas cerca del aeropuerto que otras. Para familias y grupos grandes es buen precio.
Stayed 1 night in Jan 2025

10/10 Excellent

BEATRIZ GONZALEZ

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cancun plaza condo hotel excellent place to enjoy a vacation quiete clean place excellent service the pool and the beach so beautiful, transportation is so accessible .Love it !
Stayed 3 nights in Feb 2025

4/10 Poor

Jennifer

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities

Ants everywhere

Ants, ants and more ants The first day i asked someone to spray our room because of how many ants we had...no one came. The 2nd day i asked agaim (new person) no one came. We had ants everyday everywhere. Plus a horrible sewer smell in the bathroom. I can overlook the non existant water pressure, the thin walls, the squeaky hard beds but when there's bugs everywhere and my 15 month old son is walking i mean come on.
Stayed 6 nights in Feb 2025

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

This place is a absolute dump, beware room 2210

This place is absolutely atrocious. This is not a hotel. This is an apartment/condominium that is being sold as a hotel that is completely rotting away and is not structurally sound. You are first met with an absolute and overbearing stench of sewage when you get to the property. The room which was 2210 is absolutely not fit to be sold on a hospitality level. There is no hot water. The air condition does not work, blankets and pillows are dirty and overbearing musty smell. The electrical plugs are not mounted to the wall and are falling off, we had no electricity in none of our electrical outlets and when we contacted the reservation manager, his response was sorry I can’t help you. My wife got electricity shock the first day turning on the lights.Stay away from condo plaza, spend a little more money and have a positive experience. This place is a dump, read other people’s comments and reviews of how deplorable this place is. If you happen to book a reservation and the reservation agent name is Victor BEWARE he rents 2209 & 2210. I would never return here if it was given for free.
Stayed 3 nights in Feb 2025

10/10 Excellent

Herman

Stayed 1 night in Feb 2025

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst hotel..Cancun Plaza Hotel

Cancun Plaza hotel was the worst hotel stay I've ever experienced. The receptionist was horrible for check-in. The AC did function, asked for different room and was denied. I requested for more towels and it was denied. Trust me, stay away from tgis hotel.
Stayed 3 nights in Feb 2025

4/10 Poor

Paul

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Grim

This place is mis represented by the website. It is a rundown tired appartment. There is no balcony, it has somehow been incorporated into the appartment. the kitchen top has a massive hole in it obscured by a plastic plate !, the fridge has been had painted, it is generally dischevelled. Why the windows have an X on them with tape, who knows,,
Odd "balcony area with taped over windows
hole in kitchen worktop, nattily obscured by the scracthed plastic plate.
Fridge hand paintefd with a brush.
Stayed 1 night in Feb 2025

8/10 Good

NUBIA ABRIL De la mora

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El ruido por las noches era muy fuerte e impedía el descanso.Me imagino que era el ruido de la bomba de la alberca así que tuve que dolor de día porque de noche era muy ruidoso.
Stayed 2 nights in Feb 2025

10/10 Excellent

Fernando

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Receptionist was very helpful
Stayed 2 nights in Jan 2025

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, property conditions & facilities
Best beach !
Stayed 1 night in Jan 2025