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Casa Tortugas Boutique Hotel, A Hidden Gem in Cancun

3.5 star property

Photo gallery for Casa Tortugas Boutique Hotel, A Hidden Gem in Cancun

Outdoor pool, open 7:00 AM to 10:00 PM, pool umbrellas, pool loungers
Exterior
Exclusive Studio, Ocean View, Annex Building | Living area
Terrace/patio
Building design

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Kitchen

Explore the area

View map
4 Cenzontle Zona Hotelera, Cancun, QROO, 77500
  • Place, Nichupté Lagoon
    ‪1 min walk‬
  • Place, Tortuga Beach
    ‪2 min walk‬
  • Place, Langosta Beach
    ‪19 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪47 min drive‬

Room options

View all photos for Economy Suite, 2 Double Beds, Kitchen

Economy Suite, 2 Double Beds, Kitchen | Living area

Economy Suite, 2 Double Beds, Kitchen

10.0 out of 10
Exceptional
(7 reviews)
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Master Suite, 1 King Bed

Master Suite, 1 King Bed | Living area

Master Suite, 1 King Bed

9.6 out of 10
Exceptional
(5 reviews)
  • Lagoon view
  • 55 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite, 1 King Bed, Lagoon View

Junior Suite, 1 King Bed, Lagoon View

Junior Suite, 1 King Bed, Lagoon View

9.8 out of 10
Exceptional
(8 reviews)
  • Lagoon view
  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Luxury Suite, 2 Double Beds, Lagoon View

Luxury Suite, 2 Double Beds, Lagoon View

Luxury Suite, 2 Double Beds, Lagoon View

9.6 out of 10
Exceptional
(5 reviews)
  • Lagoon view
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Comfort Studio Suite, 1 King Bed, Kitchen

Comfort Studio Suite, 1 King Bed, Kitchen

Comfort Studio Suite, 1 King Bed, Kitchen

9.8 out of 10
Exceptional
(12 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Suite, 2 Bedrooms, Lagoon View

Superior Suite, 2 Bedrooms, Lagoon View

Superior Suite, 2 Bedrooms, Lagoon View

8.4 out of 10
Very good
(5 reviews)
  • Lagoon view
  • 70 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds and 1 King Bed
  • Free Wi-Fi

View all photos for Exclusive Studio, Ocean View, Annex Building

Exclusive Studio, Ocean View, Annex Building

Exclusive Studio, Ocean View, Annex Building

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About the area

Cancun

Located in Cancun (Zona Hotelera), Casa Tortugas Boutique Hotel, A Hidden Gem in Cancun is steps from Tortuga Beach and a 2-minute drive from Langosta Beach. .This hotel is 8 mi (12.8 km) from Delfines Beach and 3.7 mi (6 km) from La Isla Shopping Mall.

What's nearby

  • Nichupté Lagoon - 1 min walk - 0.1 km
  • Tortuga Beach - 2 min walk - 0.2 km
  • Cancun Golf Club at Pok Ta Pok - 19 min walk - 1.6 km
  • Langosta Beach - 19 min walk - 1.6 km
  • Caracol Beach - 5 min drive - 2.8 km

Getting around

  • Cancun Intl. Airport (CUN) - 29 min drive

Restaurants

  • ‪Lobby Bar - ‬16 min walk
  • ‪Breakfast - ‬9 min walk
  • ‪Swim-up Bar - ‬11 min walk
  • ‪Las Olas - ‬6 min walk
  • ‪Steak House - ‬6 min walk

About this property

Casa Tortugas Boutique Hotel, A Hidden Gem in Cancun

Casa Tortugas Boutique Hotel, A Hidden Gem in Cancun offers 28 air-conditioned accommodations with safes and complimentary bottled water. Rooms open to furnished balconies. Accommodations at this 3.5-star hotel have kitchenettes with stovetops, microwaves, cookware/dishes/utensils, and coffee/tea makers. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Cancun hotel provides complimentary wireless Internet access. Televisions come with cable channels and Netflix. Housekeeping is provided on request.

An outdoor pool and a children's pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 28 air-conditioned rooms featuring kitchenettes with stovetops and microwaves. Rooms have private furnished balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Conveniences include safes and desks, and housekeeping is provided on request.
Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional features at this hotel include complimentary wireless internet access and concierge services.
Featured amenities include multilingual staff, a safe deposit box at the front desk, and coffee/tea in a common area. Limited parking is available onsite.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limited on-site parking

Food and drink

  • Coffee and tea in common areas

Things to do

  • Children's pool
  • Outdoor pool

Family friendly

  • Children's books
  • Children's pool
  • In-room kitchenette
  • In-room microwave
  • Mini-fridge
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • Guidebooks
  • Limited-hour front desk
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping on request
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • No lift

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Netflix
  • Streaming services
  • TV with cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Free bottled water
  • Freezer
  • Hob
  • Kitchenette
  • Microwave
  • Mini-fridge
  • Toaster

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Laptop workspace
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:00 PM
Early check-in subject to availability
Late check-in subject to availability
Late check-in fee: USD 29 for check-in between 10:00 PM and 6:00 AM
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

The property charges 3.5 percent for credit card payments
The front desk is open daily from 8:00 AM - 9:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Late check-in fee: USD 29 for check-in between 10:00 PM and 6:00 AM
  • Credit card charges are subject to a surcharge of 3.5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 02284881

We should mention

This property does not have elevators
Pool access available from 7:00 AM to 10:00 PM
No pets and no service animals are allowed at this property

Property is also known as

Casa Tortugas Suites Cancun
Casa Tortugas Boutique Hotel
Casa Tortugas Boutique Suites Hotel
Casa Tortugas Boutique Suites Cancun
Casa Tortugas Boutique Suites Hotel Cancun
Casa Tortugas Boutique Hotel
Casa Tortugas Boutique Suites
Casa Tortugas Boutique Hotel, An Authentic Hidden Gem Hotel
Casa Tortugas Boutique Hotel, An Authentic Hidden Gem Cancun

Casa Tortugas Boutique Hotel, A Hidden Gem in Cancun Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 240 out of 287 reviews
Rating 8 - Good. 29 out of 287 reviews
Rating 6 - Okay. 10 out of 287 reviews
Rating 4 - Poor. 4 out of 287 reviews
Rating 2 - Terrible. 4 out of 287 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Richard

Large suite with
Stayed 2 nights in Jan 2026

8/10 Good

Anne, Beckenham

Travelled with group
Liked: Cleanliness
The hotel was in a good location with easy parking. It was convenient by bus or car for Centro or the hotel zone. And just across the road from playa Tortugas public beach and a huge oxxo store. The staff were friendly. The accommodation was slightly dated but large with kitchen /diner/ living area. It had a lovely garden and pool with a great view of the lagoon. I tried to contact the hotel multiple times and in various ways over 2 months to sort out late check in (after 9pm) and didn’t get a reply until the day before arrival. In the end it wasn’t a problem and there was someone there to greet us. However it was very stressful as we didn’t know if we’d be able to get in to the hotel after our long journey.
Stayed 2 nights in Jan 2026

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This is truly a gem. Just a quiet beautiful spot close to everything in Cancun and area including important amenities. Bus stops on both side of road right in front. Tortuga Beach and ferry to Isla Mujeres steps away. Grounds are well taken care of and the roof top patio is the cherry on top. The family and staff were amazing. We would come back in a heart beat. It was hard to leave.
The view from the garden and pool
Roof Top Patio view
Playa Tortugas
A delicious roof top breakfast
Stayed 8 nights in Jan 2026

10/10 Excellent

Sophie

Liked: Cleanliness, staff & service, amenities
Really welcoming staff and a beautiful, charming building / location.
Stayed 8 nights in Jan 2026

10/10 Excellent

Sthepany

Stayed 4 nights in Dec 2025

10/10 Excellent

Siarhei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You need to reserve a private shuttle to get to the hotel.
Stayed 8 nights in Jan 2026

10/10 Excellent

Timothy

Stayed 4 nights in Dec 2025

8/10 Good

Danhua

Stayed 4 nights in Dec 2025

10/10 Excellent

Mehiar

Stayed 2 nights in Nov 2025

10/10 Excellent

Garrett

Stayed 2 nights in Nov 2025

10/10 Excellent

Lawrence, Mead

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment we arrived to check in Christina and Alejandro went above and beyond to make us feel welcomed and at home. We were provided with information on the localities of stores, the better restaurants, pharmacies, just about anything we might want to go to during our stay. I must add that we stayed at the villa across the main road from the main hotel where we had an ocean view room and were extremely happy with the accommodations. A very large room, kitchenette, and a large shower with water pressure that wish we had at our home. Without question we highly recommend this establishment and should we plan another trip to Cancun there’s no doubt we will book there again. Well done Christina and Alejandro!
Our view
Mornings on the patio
The spacious room
Stayed 5 nights in Nov 2025

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, amenities
Staff were amazing! Chris and her son Alex were spot on and made my wife and I feel like we were home. It has the small homelike feel of and Air BNB with the convenience of a small 20 something room hotel.
Stayed 7 nights in Oct 2025

10/10 Excellent

mark

Travelled with partner
Liked: Cleanliness, amenities
Very nice place. The owners were wonderful in helping us with our needs. Can't wait to come back.
Stayed 4 nights in Oct 2025

10/10 Excellent

Amie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes 💯 complete
Stayed 2 nights in Oct 2025

10/10 Excellent

Maritza

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Casa Tortuga Boutique Hotel was definitely the perfect choice! The property was very clean and located in a safe area where I felt comfortable walking around. It’s family-run, and since the owners live on-site, I felt safe and well cared for at all times. The room was spotless, and the view of the lagoon was absolutely amazing. I highly recommend Casa Tortuga if you’re looking for a unique, personal experience outside of the typical all-inclusive resorts.
Stayed 4 nights in Aug 2025

10/10 Excellent

Linda

Liked: Staff & service, property conditions & facilities
Pool was refreshing after a long day of shopping and excursions. Room was perfect for our needs and staff was very attentive and helpful
Stayed 8 nights in Aug 2025

10/10 Excellent

Michael

Travelled with partner
Liked: Amenities
The pool was fantastic. So calm and relaxing. The rooms were spacious and bed very comfortable. Casa Tortugas is a great location to explore Cancun area including a boat to Isla Mujeres is directly across the road from the apartment. We used the recommended airport transfer and that was great also.
Stayed 5 nights in Aug 2025

10/10 Excellent

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful place!
Stayed 2 nights in Jul 2025

10/10 Excellent

Michelle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great host!
Stayed 5 nights in Jul 2025

6/10 Okay

Amanda

Travelled with group
Disliked: Staff & service
Let’s start with price there are way better places to stay for $150 a night then added on 30 dollars if paying with card even tho booked threw Expedia had to wait in the heat for 30 min for our room after waiting got to the room just to realize it was 90 degrees inside the room with only ac in the bedroom they forgot to take my payment when checking in so deactivated my room key for something they didn’t do on there end would not stay here again and don’t recommend
Stayed 2 nights in Jul 2025

10/10 Excellent

Johann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Juana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel was beautiful and the atmosphere was very peaceful and tranquil.
Stayed 4 nights in Jul 2025

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was amazing here, very close to the beach, literally across the street.it was very quiet too and the staff are very friendly and helpful.The view from the pool is amazing, quite relaxing. The bed was very comfortable. Everything was really wonderful.👍
Stayed 5 nights in Jul 2025

10/10 Excellent

Valeriya

Liked: Cleanliness, amenities, property conditions & facilities
Great place!
Stayed 4 nights in Jul 2025

10/10 Excellent

Lillian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely beautiful. Can't recommend highly enough!
Stayed 2 nights in Jun 2025