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Emporio Cancun Optional All Inclusive

4.0 star property

Photo gallery for Emporio Cancun Optional All Inclusive

Front of property
3 restaurants, breakfast, lunch, dinner served; international cuisine
Sports bar
3 restaurants, breakfast, lunch, dinner served; international cuisine
3 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews

8.0 out of 10
Very good

Popular amenities

  • Spa
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

View map
Blvd. Kukulcan, Retorno Gucumatz, Km.17, Lote 49, Segunda Etapa, Zona Htl., Cancun, QROO, 77500
  • Place, Maya Museum of Cancun
    ‪1 min walk‬
  • Place, Iberostar Cancun Golf Course
    ‪9 min walk‬
  • Place, Oasis Arena
    ‪12 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪29 min drive‬

Room options

View all photos for Deluxe Double Room

View from room

Deluxe Double Room

8.4 out of 10
Very good
(54 reviews)
  • Resort view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Suite, 1 King Bed with Sofa bed

In-room safe, iron/ironing board, WiFi, bed sheets

Deluxe Suite, 1 King Bed with Sofa bed

8.8 out of 10
Excellent
(30 reviews)
  • Resort view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Deluxe Double Room, Partial Ocean View

In-room safe, iron/ironing board, WiFi, bed sheets

Deluxe Double Room, Partial Ocean View

8.6 out of 10
Excellent
(122 reviews)
  • Ocean view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Suite, 1 King Bed with Sofa bed, Partial Ocean View

Deluxe Suite, 1 King Bed with Sofa bed, Partial Ocean View | View from room

Deluxe Suite, 1 King Bed with Sofa bed, Partial Ocean View

8.8 out of 10
Excellent
(37 reviews)
  • Ocean view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Deluxe Doble Room Oceanfront

Deluxe Doble Room Oceanfront

Deluxe Doble Room Oceanfront

8.6 out of 10
Excellent
(47 reviews)
  • Sea view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Suite, 1 King Bed with Sofa Bed, Oceanfront

In-room safe, iron/ironing board, WiFi, bed sheets

Deluxe Suite, 1 King Bed with Sofa Bed, Oceanfront

8.6 out of 10
Excellent
(34 reviews)
  • Sea view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Swim up Double Oceanfront Only Adults

Swim up Double Oceanfront Only Adults

Swim up Double Oceanfront Only Adults

8.4 out of 10
Very good
(15 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Swim up King Oceanfront Only Adults

Swim up King Oceanfront Only Adults

Swim up King Oceanfront Only Adults

7.8 out of 10
Good
(20 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Room Deluxe

In-room safe, iron/ironing board, WiFi, bed sheets

Room Deluxe

  • 35 sq m
  • Sleeps 4

View all photos for Room Deluxe with Partial Sea View

In-room safe, iron/ironing board, WiFi, bed sheets

Room Deluxe with Partial Sea View

  • Partial sea view
  • 35 sq m
  • Sleeps 4

View all photos for Super Saver Non Refundable

Super Saver Non Refundable

Super Saver Non Refundable

8.4 out of 10
Very good
(20 reviews)
  • Resort view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard

In-room safe, iron/ironing board, WiFi, bed sheets

Room Standard

  • 34 sq m
  • Sleeps 4

View all photos for Room Premium with Ocean View

In-room safe, iron/ironing board, WiFi, bed sheets

Room Premium with Ocean View

  • Ocean view
  • 35 sq m
  • Sleeps 4
  • Free Wi-Fi

View all photos for Room Deluxe with Beach View

In-room safe, iron/ironing board, WiFi, bed sheets

Room Deluxe with Beach View

  • Beach view
  • 35 sq m
  • Sleeps 4
  • Free Wi-Fi

View all photos for Suite Deluxe with Beach View

In-room safe, iron/ironing board, WiFi, bed sheets

Suite Deluxe with Beach View

  • Beach view
  • 40 sq m
  • Sleeps 3
  • Free Wi-Fi

View all photos for Suite Premium with Ocean View

In-room safe, iron/ironing board, WiFi, bed sheets

Suite Premium with Ocean View

  • Ocean view
  • 40 sq m
  • Sleeps 3
  • Free Wi-Fi

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About the area

Cancun

With a stay at Emporio Cancun Optional All Inclusive in Cancun (Zona Hotelera), you'll be within a 5-minute drive of Delfines Beach and Iberostar Cancun Golf Course. .This beach resort is 12.4 mi (20 km) from Moon Palace Golf Club and 2.8 mi (4.5 km) from La Isla Shopping Mall.
View more Resorts in CancunOpens in a new window

What's nearby

  • Maya Museum of Cancun - 1 min walk - 0.1 km
  • Iberostar Cancun Golf Course - 9 min walk - 0.8 km
  • Oasis Arena - 12 min walk - 1.0 km
  • Aquaworld - 19 min walk - 1.6 km
  • Delfines Beach - 3 min drive - 1.5 km

Getting around

  • Cancun Intl. Airport (CUN) - 16 min drive

Restaurants

  • ‪Tun-kul - ‬4 min walk
  • ‪Light House - ‬14 min walk
  • ‪Dos Lunas - ‬9 min walk
  • ‪Bahia Rodizzio - ‬4 min walk
  • ‪Playa - Beach - ‬3 min walk

About this property

Emporio Cancun Optional All Inclusive

Emporio Cancun Optional All Inclusive offers 545 air-conditioned accommodations with safes and coffee/tea makers. Televisions come with cable channels.

In-room wireless Internet access (speed: 25+ Mbps) is available for a surcharge. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
Make yourself at home in one of the 545 air-conditioned guestrooms. Wireless internet access (surcharge) keeps you connected, and cable programming is available for your entertainment. Bathrooms have hair dryers and toothbrushes and toothpaste. Conveniences include phones, as well as safes and coffee/tea makers.
Dip into one of the 3 outdoor pools or enjoy other recreational amenities including a waterslide and a 24-hour fitness center. This resort also features wireless internet access (surcharge), concierge services, and an arcade/game room.
Enjoy international cuisine at CúA Culinary Artisans, one of the resort's 3 restaurants, or stay in and take advantage of the room service. Snacks are also available at the coffee shop/cafe. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 7:00 AM to noon for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Planning an event in Cancun? This resort has 8288 square feet (770 square meters) of space consisting of conference space and 5 meeting rooms. Free self parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and noon.
CúA Culinary Artisans - Overlooking the ocean, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
Bacoli Trattoria - Overlooking the garden, this restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open select days.
Sunset Grill - Overlooking the ocean, this restaurant serves lunch only. Open select days.
Legacy Room - Onsite sports bar. Open daily.
Room service is available.

All-inclusive details

All-inclusive room rates at Emporio Cancun Optional All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and select beverages included
Dining and beverage availability limited at one or more venues

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: WiFi (surcharge)

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to noon for a fee: MXN 545 for adults and MXN 370 for children
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Bacoli Trattoria
  • CúA Culinary Artisans
  • Legacy Room
  • Sunset Grill

Things to do

  • 24-hour gym
  • 3 outdoor pools
  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Playground
  • Stereo
  • Waterslide
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 5 meeting rooms
  • 8,288 square feet of conference space

Outdoors

  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 12 buildings
  • 9 floors
  • Banquet hall
  • Built in 1983
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Room service

More

  • Air conditioning
  • Eco-friendly toiletries
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: MXN 1800

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately MXN 545 for adults and MXN 370 for children
  • Late check-out fee: MXN 1800 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Pool access available from 8:00 AM to 9:00 PM
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Cancun Emporio
Emporio Family
Emporio Family Cancun
Emporio Family Suites
Emporio Family Suites Cancun
Emporio Family Suites Condo
Emporio Family Suites Condo Cancun
Emporio Suites Cancun
Emporio Suites Family
Emporio Suites Family Cancun
Emporio Hotel Cancun Condo
Emporio Hotel Condo
Emporio Cancun
Emporio Hotel Cancun
Emporio Hotel Suites Cancun
Emporio Cancun Hotel
Emporio Hotel
Emporio Cancun Resort
Emporio Resort

Emporio Cancun Optional All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 1299 out of 2626 reviews
Rating 8 - Good. 570 out of 2626 reviews
Rating 6 - Okay. 352 out of 2626 reviews
Rating 4 - Poor. 169 out of 2626 reviews
Rating 2 - Terrible. 236 out of 2626 reviews

8.6/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Mafdy

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great swimup room, friendly staff, amazing beach
Stayed 3 nights in Feb 2026

8/10 Good

prinsipe adonis

Stayed 2 nights in Jan 2026

10/10 Excellent

Royce

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was great. House keeping kept the room spotless and the food and drinks were better than other all inclusive we have been in.
Stayed 3 nights in Feb 2026

8/10 Good

Thomas

Liked: Cleanliness, amenities, property conditions & facilities
The staff was very helpful and friendly! Food was tasty and good. Nice setup on the beach and by the pools. Overall very good!!
Stayed 7 nights in Jan 2026

10/10 Excellent

Arsenia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff and room was good, wonderful beaches and scenry, we had a great view as well and response time was quick. Unfortunately however, there was a drain smell coming up which was off putting for 2 days. Overall, I recommend the hotel to others.
Stayed 4 nights in Jan 2026

6/10 Okay

Adrienne

Travelled with group
Liked: Amenities
Disliked: Staff & service
My stay at Emporio Resort came with a mix of highlights and frustrations. The room was clean enough, though not spotless. The bed and linens were genuinely nice, but the resort doesn’t seem to provide hand towels at all—which made basic routines a little confusing. When the temperature dropped outside, the room became chilly, and since there’s no heating system, it never really warmed up. The water only reached a lukewarm temperature, which didn’t help. Our patio door lock was also broken and had to be repaired, costing us about an hour and a half of our plans. Communication throughout the resort was difficult because very minimal English is spoken by staff, which made even simple requests more complicated. Based on my experience, travelers who don’t speak Spanish may feel out of place or struggle to navigate the stay comfortably. On the positive side, the view from our infinity‑pool room was absolutely beautiful. The food was delicious, and the Selena performer was a standout highlight. There are plenty of activities offered, so the resort stays lively. One thing to note: this is not a kid‑free environment in any way. Children and minors are everywhere throughout the property, so if you’re looking for an adults‑only or quiet atmosphere, this won’t be the right fit. Overall, Emporio has some bright spots, but there are several comfort and communication challenges that travelers should be aware of before booking.
Stayed 3 nights in Jan 2026

10/10 Excellent

Nicole

Liked: Cleanliness, amenities, property conditions & facilities
Amazing!
Stayed 7 nights in Jan 2026

4/10 Poor

Adonay

Stayed 3 nights in Dec 2025

8/10 Good

Shafaab

Liked: Cleanliness, staff & service, amenities
It was a good stay. Our oceanfront room had one of the best views for sure. It was an amazing stay but would have loved it even more if the swimming pools were a little warmer and if it had some more activities alongside with some more food options. Overall a good stay.
Stayed 4 nights in Jan 2026

10/10 Excellent

Jamie

Travelled with family
Liked: Cleanliness, staff & service, amenities
It was an amazing place with great service!
Stayed 2 nights in Jan 2026

10/10 Excellent

Emily

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Terrible experience at the airport. Got to the resort to find Shaydi/Sheydi. She out my mind at ease and was just simply amazing. I had 19 people in my party arriving at different times. Anytime she was on shift, she knew they were part of my party by name, or she saw me greeting them and remembered me. Just amazing customer service all around . Otherwise, the pools are too cold and the hot tubs are less than what i would want a pool to be. Besides that, Ivan was an amazing bartender. Myself and my guests had a great time
Stayed 5 nights in Jan 2026

10/10 Excellent

Jasmine

Stayed 4 nights in Jan 2026

10/10 Excellent

Juan

Stayed 4 nights in Jan 2026

10/10 Excellent

Shane

Stayed 5 nights in Dec 2025

6/10 Okay

Camille

Travelled with family
Liked: Property conditions & facilities
The room was decent, I didn’t like the pieces of the mirror chipping. When we walked in we had an open bottle of water. The staff was good especially the guy who brought our luggage to the door. As for the towel lady by the pool, she must of been having bad days for the days we were there. Food was decent, drinks were as well but not strong enough!
Stayed 4 nights in Jan 2026

6/10 Okay

Wayne L., Peoria

Travelled with family
Liked: Cleanliness
Giant all-inclusive resort with only one place to have breakfast. If you enjoy starting your day standing in a long line, waiting to eat mediocre food, this just might be the resort for you. Only one place to eat dinner besides two specialty restaurants, which are always fully booked, so the lines are even longer than for breakfast.☹️☹️☹️
Stayed 7 nights in Jan 2026

10/10 Excellent

Larissa, Newton

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything is cleaned daily, amazing staff. Amazing swimming pools - never crowded. Enough beach chairs, clean and safe beach
Stayed 5 nights in Jan 2026

10/10 Excellent

shahzeb

Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 1 night in Jan 2026

2/10 Terrible

James

Stayed 1 night in Jan 2026

10/10 Excellent

wenceslau

Stayed 4 nights in Jan 2026

6/10 Okay

Matthew

Travelled with partner
Liked: Cleanliness, property conditions & facilities
We stayed here because our tour ends here, we booked for 2 extra nights. used all inclusive, super expensive for what you get. The room has a nice view above 4 floor and if you get a larger balcony, it has more room to move around. Had to call each day for maid service. Food is ok, alcohol drinks has barely any alcohol but non alcoholic drinks are good.
Stayed 2 nights in Jan 2026

8/10 Good

Celma R

Travelled with group
Liked: Property conditions & facilities
Disliked: Cleanliness
The cleaning could have been better over the 4 days. The shower was never cleaned, and when we needed something, they would say "I'll bring it in five minutes," but they never did. It wasn't an excellent experience, but it was okay!
Stayed 4 nights in Jan 2026

2/10 Terrible

Jaime

Stayed 6 nights in Jan 2026

8/10 Good

Julio

Stayed 4 nights in Jan 2026

8/10 Good

Patricia

Stayed 5 nights in Jan 2026