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Emporio Cancun Optional All Inclusive

4.0 star property

Photo gallery for Emporio Cancun Optional All Inclusive

Front of property
Property preview
3 restaurants, breakfast, lunch, dinner served; international cuisine
3 restaurants, breakfast, lunch, dinner served; international cuisine
Sports bar

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • All-inclusive
  • Breakfast available
  • Room service
  • Housekeeping

Explore the area

View map
Blvd. Kukulcan, Retorno Gucumatz, Km.17, Lote 49, Segunda Etapa, Zona Htl., Cancun, QROO, 77500
  • Place, Maya Museum of Cancun
    ‪1 min walk‬
  • Place, Iberostar Cancun Golf Course
    ‪4 min walk‬
  • Place, Delfines Beach
    ‪16 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪20 min drive‬

Room options

View all photos for Deluxe Double Room

View from room

Deluxe Double Room

8.2 out of 10
Very good
(47 reviews)
  • 35 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Suite, 1 King Bed with Sofa bed

In-room safe, iron/ironing board, WiFi, bed sheets

Deluxe Suite, 1 King Bed with Sofa bed

8.8 out of 10
Excellent
(24 reviews)
  • 40 sq m
  • 1 bedroom
  • Resort view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Double Room, Partial Ocean View

In-room safe, iron/ironing board, WiFi, bed sheets

Deluxe Double Room, Partial Ocean View

8.6 out of 10
Excellent
(104 reviews)
  • 35 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Suite, 1 King Bed with Sofa bed, Partial Ocean View

Deluxe Suite, 1 King Bed with Sofa bed, Partial Ocean View | View from room

Deluxe Suite, 1 King Bed with Sofa bed, Partial Ocean View

8.8 out of 10
Excellent
(30 reviews)
  • 40 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Doble Room Oceanfront

Deluxe Doble Room Oceanfront

Deluxe Doble Room Oceanfront

8.6 out of 10
Excellent
(34 reviews)
  • 35 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Suite, 1 King Bed with Sofa Bed, Oceanfront

In-room safe, iron/ironing board, WiFi, bed sheets

Deluxe Suite, 1 King Bed with Sofa Bed, Oceanfront

8.6 out of 10
Excellent
(30 reviews)
  • 40 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Swim up Double Oceanfront Only Adults

Swim up Double Oceanfront Only Adults

Swim up Double Oceanfront Only Adults

8.4 out of 10
Very good
(14 reviews)
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Swim up King Oceanfront Only Adults

Swim up King Oceanfront Only Adults

Swim up King Oceanfront Only Adults

7.4 out of 10
Good
(16 reviews)
  • 40 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Room Deluxe

In-room safe, iron/ironing board, WiFi, bed sheets

Room Deluxe

  • 35 sq m
  • Sleeps 4

View all photos for Room Deluxe with Partial Sea View

In-room safe, iron/ironing board, WiFi, bed sheets

Room Deluxe with Partial Sea View

  • 35 sq m
  • Sleeps 4

View all photos for Super Saver Non Refundable

Super Saver Non Refundable

Super Saver Non Refundable

9.4 out of 10
Exceptional
(6 reviews)
  • 35 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard

In-room safe, iron/ironing board, WiFi, bed sheets

Room Standard

  • 34 sq m
  • Sleeps 4

View all photos for Room Premium with Ocean View

In-room safe, iron/ironing board, WiFi, bed sheets

Room Premium with Ocean View

  • 35 sq m
  • Sleeps 4

View all photos for Room Deluxe with Beach View

In-room safe, iron/ironing board, WiFi, bed sheets

Room Deluxe with Beach View

  • 35 sq m
  • Sleeps 4

View all photos for Suite Deluxe with Beach View

In-room safe, iron/ironing board, WiFi, bed sheets

Suite Deluxe with Beach View

  • 40 sq m
  • Sleeps 3

View all photos for Suite Premium with Ocean View

In-room safe, iron/ironing board, WiFi, bed sheets

Suite Premium with Ocean View

  • 40 sq m
  • Sleeps 3

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About the area

Cancun

With a stay at Emporio Cancun Optional All Inclusive in Cancun (Zona Hotelera), you'll be within a 5-minute drive of Delfines Beach and Iberostar Cancun Golf Course. .This beach resort is 2.8 mi (4.5 km) from La Isla Shopping Mall and 12.4 mi (20 km) from Moon Palace Golf Club.
View more Resorts in CancunOpens in a new window

What's nearby

  • Maya Museum of Cancun - 1 min walk - 0.1 km
  • Iberostar Cancun Golf Course - 4 min walk - 0.4 km
  • Oasis Arena - 11 min walk - 0.9 km
  • Delfines Beach - 16 min walk - 1.3 km
  • Aquaworld - 17 min walk - 1.5 km

Getting around

  • Cancun Intl. Airport (CUN) - 16 min drive

Restaurants

  • ‪Piña Colada - ‬5 min walk
  • ‪Bahia Rodizzio - ‬4 min walk
  • ‪Flama - ‬3 min walk
  • ‪Playa - Beach - ‬3 min walk
  • ‪Chala - ‬3 min walk

About this property

Emporio Cancun Optional All Inclusive

On beach with 3 outdoor pools, near Iberostar Cancun Golf Course
Emporio Cancun Optional All Inclusive offers 450 air-conditioned accommodations with safes and coffee/tea makers. Televisions come with cable channels.

In-room wireless Internet access (speed: 25+ Mbps) is available for a surcharge. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
Make yourself at home in one of the 450 air-conditioned guestrooms. Wireless internet access (surcharge) keeps you connected, and cable programming is available for your entertainment. Bathrooms have hair dryers and toothbrushes and toothpaste. Conveniences include phones, as well as safes and coffee/tea makers.
Dip into one of the 3 outdoor swimming pools or enjoy other recreational amenities including a waterslide and a 24-hour fitness center. This resort also features wireless internet access (surcharge), concierge services, and an arcade/game room.
Enjoy international cuisine at CúA Culinary Artisans, one of the resort's 3 restaurants, or stay in and take advantage of the room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at the bar/lounge, the swim-up bar, or one of 2 poolside bars. Buffet breakfasts are available daily from 7:00 AM to noon for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Planning an event in Cancun? This resort has 8288 square feet (770 square meters) of space consisting of conference space and 5 meeting rooms. Free self parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and noon.
CúA Culinary Artisans - Overlooking the ocean, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
Bacoli Trattoria - Overlooking the garden, this restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open select days.
Sunset Grill - Overlooking the ocean, this restaurant serves lunch only. Open select days.
Legacy Room - Onsite sports bar. Open daily.
Room service is available.

All-inclusive details

All-inclusive room rates at Emporio Cancun Optional All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and select beverages included
Dining and beverage availability limited at one or more venues

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: WiFi (surcharge)

Parking and transport

  • Free self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to noon for a fee: MXN 495 for adults and MXN 320 for children
  • 2 poolside bars
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Bacoli Trattoria
  • CúA Culinary Artisans
  • Legacy Room
  • Sunset Grill

Things to do

  • 24-hour gym
  • 3 outdoor pools
  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Playground
  • Stereo
  • Waterslide

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 5 meeting rooms
  • 8,288 square feet of conference space

Outdoors

  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 12 buildings
  • 9 floors
  • Banquet hall
  • Built in 1983
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Room service

More

  • Air conditioning
  • Eco-friendly toiletries
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: MXN 1800

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately MXN 495 for adults and MXN 320 for children
  • Fee for in-room wireless internet: MXN 0 per day (rates may vary)
  • Fee for wireless internet in public areas: MXN 0 per day (rates may vary)
  • Late check-out fee: MXN 1800 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Pool access available from 8:00 AM to 9:00 PM
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Cancun Emporio
Emporio Family
Emporio Family Cancun
Emporio Family Suites
Emporio Family Suites Cancun
Emporio Family Suites Condo
Emporio Family Suites Condo Cancun
Emporio Suites Cancun
Emporio Suites Family
Emporio Suites Family Cancun
Emporio Hotel Cancun Condo
Emporio Hotel Condo
Emporio Cancun
Emporio Hotel Cancun
Emporio Hotel Suites Cancun
Emporio Cancun Hotel
Emporio Hotel
Emporio Cancun Resort
Emporio Resort

Reviews

Emporio Cancun Optional All Inclusive Reviews

8.0

Very good

8.4/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness
Rating 10 - Excellent. 1036 out of 2116 reviews
Rating 8 - Good. 445 out of 2116 reviews
Rating 6 - Okay. 288 out of 2116 reviews
Rating 4 - Poor. 152 out of 2116 reviews
Rating 2 - Terrible. 195 out of 2116 reviews

Reviews

10/10 Excellent

TeJenier

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Layout and pools were nice. Excellent service at dining options. Suite was nice and spacious. Tv was updated
Stayed 3 nights in Sep 2025

2/10 Terrible

Estrada

I reserve all inclusive when arrive they said no, u must paid for food, $1500 pesos per day per adult. When I leave I must paid an extra $350 or 380 pesos aparently for security.???? Ufff.
Stayed 4 nights in Sep 2025

8/10 Good

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 6 nights in Sep 2025

2/10 Terrible

Rafael

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Old hotel
Stayed 4 nights in Aug 2025

8/10 Good

Inocencia Vazquez

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel es bonito solo que hay un area en construcion y le da una vista un poquita desagradable pero hay que entender que esta situacion de remodelaciones suelen pasar y en un futuro tener mas areas de recreacion y mejores condiciones en hoteles, las habitaciones estan limpias y buenas condiciones el personal es atento y serviciales mi experiencia en este hotel fue buena pase unos dias agradables con mi familia en este lugar
Stayed 3 nights in Aug 2025

10/10 Excellent

Dylan Jaydan Baez

Stayed 3 nights in Aug 2025

10/10 Excellent

Teighlor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

2/10 Terrible

Sergio

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The staff is very friendly and overral we love the hotel but this visit was horrible the elevator dropped us from the 2nd floor and we hit the ground hard and there was no medical attention provided all they did was upgrade our room for 1 night with a jacuzzi that was not even working anf the lights woulg go out every couple of hours.
Stayed 5 nights in Sep 2025

10/10 Excellent

Brialine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Aug 2025

8/10 Good

Tashawna

Liked: Cleanliness, staff & service, property conditions & facilities
The food can improve everything else is good.
Stayed 3 nights in Sep 2025

2/10 Terrible

Jose

Stayed 9 nights in Aug 2025

10/10 Excellent

Ariel

Liked: Cleanliness
Stayed 6 nights in Aug 2025

10/10 Excellent

Sofia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and great attention from all employees
Stayed 4 nights in Aug 2025

6/10 Okay

Carly

Travelled with family
Liked: Staff & service, property conditions & facilities
It was ok 3 stars
Stayed 4 nights in May 2025

10/10 Excellent

Olivia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2025

6/10 Okay

Jose, Southgate

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I liked the beachfront access and the staff attention, in certain areas. There was only one a/c restaurant. The others have the same food, not very tasty. My room had a pipe burst during the night of our first stay, and a severe leak on the roof at the next day. Highly inconvenient. I do not recommend the hotel!
Stayed 4 nights in Aug 2025

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Aug 2025

10/10 Excellent

deyla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

Claudia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the view from my bedroom and the easy access to the pools and beach, however I will suggest to switch the breakfast buffet menu a little bit more often. The personal at the restaurant were very nice and friendly plus a good service as well .
Stayed 4 nights in Aug 2025

6/10 Okay

Daylen

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Bars and Dining closed at odd times. Food was not good, we were sick the whole trip from the food.
Stayed 5 nights in Aug 2025

6/10 Okay

Cassie

Travelled with partner, Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Not many food options, AC not the best & when we checked in, it wasn’t the cleanest. Hair was still in the bathroom & on walls. Power went out 2 times while there, other than that the staff is great & view is beautiful.
Stayed 5 nights in Aug 2025

4/10 Poor

Sarika

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Don't book this place if you're from the USA. It doesn't have the convinces you're used to. Service is poor, rooms are old and moldy. Fabric Chairs and lamps have mold. We went to two different rooms, same thing. I am writing this review as it's midnight and I called about our ac not working around 9:30pm. No one has yet to come. We booked this place thinking it was a quick cheap get away as we needed something budget friendly, because this was a last minute trip. I wish I would have just bit the bullet and stayed somewhere nicer. It's 76 degrees or 26 for those in metric, in our room at the moment. We are very patient we called at 9 and then 11. Now it's 12 and I am in the lobby to ask about the air and they said it's totally broken. If they communicated this at 9pm when we originally called, we could have gone out and bought a fan. This place is a total mess. Also, from Aug there is seaweed so we had to head over to playa mujeres today, in order to to find a calm beach with no seaweed. I do recommend if you do end up staying here, to take the Ferry over to isla Mujeres and walking to beach club zama for the day. Safe Travels!
Stayed 3 nights in Aug 2025

10/10 Excellent

Daniela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 3 nights in Aug 2025

4/10 Poor

Liza

Stayed 7 nights in Aug 2025

2/10 Terrible

Krishnappan, Parker

Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness
The sea is full of weeds and cannot step in. Super dirty.
Stayed 4 nights in Jun 2025