See all properties
Save

Kempinski Hotel Cancún

Photo gallery for Kempinski Hotel Cancún

On the beach, white sand, beach cabanas, sun-loungers
Property video
Lobby
Presidential Suite
Presidential Suite

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Air-conditioning

Explore the area

View map
Retorno del Rey No. 36, Cancun, QROO, 77500
  • Place, Ballenas Beach
    ‪2 min walk‬
  • Place, Luxury Avenue Shopping Mall
    ‪11 min walk‬
  • Place, Aquaworld
    ‪16 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪34 min drive‬

Room options

View all photos for Club Suite (Seaside)

Club Suite (Seaside)

Club Suite (Seaside)

  • Partial sea view
  • 82 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Seaside)

Premium bedding, down duvets, minibar, in-room safe

Suite (Seaside)

10.0 out of 10
Exceptional
(1 review)
  • Partial sea view
  • 82 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Seafront)

Premium bedding, down duvets, minibar, in-room safe

Suite (Seafront)

  • Sea view
  • 82 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Club Double Room (Seaside)

Premium bedding, down duvets, minibar, in-room safe

Club Double Room (Seaside)

10.0 out of 10
Exceptional
(1 review)
  • Partial sea view
  • 41 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 1 King Bed (Seaside)

Premium bedding, down duvets, minibar, in-room safe

Club Room, 1 King Bed (Seaside)

10.0 out of 10
Exceptional
(2 reviews)
  • Partial sea view
  • 41 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite (Seafront)

Premium bedding, down duvets, minibar, in-room safe

Club Suite (Seafront)

  • Partial sea view
  • 82 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room (Seafront)

Premium bedding, down duvets, minibar, in-room safe

Deluxe Double Room (Seafront)

9.2 out of 10
Wonderful
(5 reviews)
  • Sea view
  • 41 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Panoramic Suite

Panoramic Suite

Panoramic Suite

  • Sea view
  • 82 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite

Premium bedding, down duvets, minibar, in-room safe

Presidential Suite

  • Sea view
  • 229 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Seaside)

Premium bedding, down duvets, minibar, in-room safe

Deluxe Room, 1 King Bed (Seaside)

9.6 out of 10
Exceptional
(36 reviews)
  • Sea view
  • 41 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed (Club Seafront)

Premium bedding, down duvets, minibar, in-room safe

Club Room, 1 King Bed (Club Seafront)

10.0 out of 10
Exceptional
(2 reviews)
  • Partial sea view
  • 41 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Seafront)

Premium bedding, down duvets, minibar, in-room safe

Deluxe Room, 1 King Bed (Seafront)

10.0 out of 10
Exceptional
(15 reviews)
  • Sea view
  • 41 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room (Seaside)

Premium bedding, down duvets, minibar, in-room safe

Deluxe Double Room (Seaside)

9.0 out of 10
Wonderful
(7 reviews)
  • Sea view
  • 41 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Double Room (Seafront)

Premium bedding, down duvets, minibar, in-room safe

Club Double Room (Seafront)

  • Sea view
  • 41 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite (The Saasil)

Suite (The Saasil)

Suite (The Saasil)

  • Sea view
  • 177 sq m
  • 3 bedrooms
  • Sleeps 6
  • 3 King Beds

Similar properties

On the beach
JW Marriott Cancun Resort & Spa
Zona Hotelera
  • Pool
  • Spa pool
  • Spa
  • Kids’ pool
4.7 out of 5, Exceptional, 1,002 reviews
The price is NZ$766
includes taxes & fees
1 June - 2 June
JW Marriott Cancun Resort & Spa

About the area

Cancun

Located in Cancun (Zona Hotelera), Kempinski Hotel Cancún is within a 5-minute drive of Luxury Avenue Shopping Mall and Aquaworld. .This beach resort is 1.3 mi (2 km) from La Isla Shopping Mall and 2 mi (3.1 km) from Iberostar Cancun Golf Course.
View more Resorts in CancunOpens in a new window

What's nearby

  • Ballenas Beach - 2 min walk - 0.2 km
  • Luxury Avenue Shopping Mall - 11 min walk - 1.0 km
  • Kukulcan Plaza Shopping Mall - 11 min walk - 1.0 km
  • Aquaworld - 16 min walk - 1.4 km
  • La Isla Shopping Mall - 4 min drive - 1.8 km

Getting around

  • Cancun Intl. Airport (CUN) - 18 min drive

Restaurants

  • ‪La Veranda - ‬9 min walk
  • ‪Nebbiolo - ‬5 min walk
  • ‪Club Bistro - ‬9 min walk
  • ‪Zango - ‬4 min walk
  • ‪St. Trop - ‬7 min walk

About this property

Kempinski Hotel Cancún

Kempinski Hotel Cancún offers 363 accommodations with minibars and espresso makers. Rooms open to balconies or patios. Beds feature down comforters and premium bedding. 42-inch LCD televisions come with cable channels and pay movies. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include safes and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding. Renovation of all guestrooms was completed in January 2023.

An outdoor tennis court and a health club are featured at the resort. 2 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Kayantá Spa has 8 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a mud bath, a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Make yourself at home in one of the 363 guestrooms featuring iPod docking stations and LCD televisions. Your bed comes with down comforters and premium bedding. Rooms have private balconies or patios. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and rainfall showerheads.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor pools, a health club, and an outdoor tennis court. Additional amenities at this Belle Époque resort include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Grab a bite at The Club Grill, one of the resort's 6 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 2 bars/lounges. Buffet breakfasts are available daily from 7:00 AM to 11:30 AM for a fee.
Featured amenities include limo/town car service, a computer station, and dry cleaning/laundry services. Planning an event in Cancun? This resort has 290625 square feet (27000 square meters) of space consisting of a conference center and 8 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and limited parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:30 AM.
The Club Grill - Overlooking the pool, this fine-dining restaurant serves dinner only. Guests can enjoy drinks at the bar. A children's menu is available.
Fantino - Overlooking the ocean, this fine-dining restaurant serves dinner only. A children's menu is available. Open select days.
Casitas - This beach restaurant specializes in seafood and serves dinner only. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required. Open daily.
The Caribe Bar &Grill - This beachfront restaurant serves brunch and lunch. Open daily.
El Café Mexicano - This beachfront family restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Open daily.
24-hour room service is available.

All-inclusive details

All-inclusive room rates at Kempinski Hotel Cancún are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Food and beverages

All buffet meals, snacks, and beverages included

In-room minibar (all beverages included)

In-room liquor dispensers

Meals and beverages at companion properties

Dining availability limited at one or more venues

Gourmet or à la carte dining limited to 3 meals per stay

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Limo/town car service
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:30 AM for a fee: USD 48.50 for adults and USD 48.50 for children
  • 2 bars/lounges
  • 6 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Private picnics

Restaurants on site

  • Casitas
  • El Café Mexicano
  • Fantino
  • The Caribe Bar &Grill
  • The Club Grill

Things to do

  • 2 outdoor pools
  • Art gallery
  • Children's club
  • Designer stores
  • Fitness classes
  • Free beach club
  • Full-service spa
  • Health club
  • Hot tub
  • Outdoor tennis court
  • Piano
  • Pickleball
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Tennis lessons
  • TV in common areas
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Children's club (surcharge)
  • In-room babysitting
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Rollaway/extra bed (surcharge)
  • Stroller
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 8 meeting rooms
  • Computer station
  • Conference centre (290,625 square foot of space)

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • In a nature reserve
  • On the bay
  • On the beach
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Mud bath
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Accessible airport shuttle
  • Area rugs in public areas
  • Assistive listening devices in meeting rooms
  • Front entrance ramp
  • Grab bar near toilet (99 centimetre high)
  • Hardwood flooring in public areas
  • Height-adjustable showerhead
  • Lift (152 centimetre wide door)
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Smooth flooring in public areas
  • Thin carpet in public areas
  • Transfer shower
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-width doorways (152 centimetre wide)

More

  • 1 building
  • 9 floors
  • Ballroom
  • Banquet hall
  • Belle Époque architecture
  • Built in 1993
  • Comprehensive food waste policy
  • Lifeguards
  • Reception hall
  • Renovated guestrooms - January 2023
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable channels
  • IPod dock
  • Pay films

Food and drink

  • 24-hour room service
  • Champagne service
  • Espresso maker
  • Meal delivery service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are available for USD 50.0 per night

Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 4.93 per accommodation, per night
  • Resort fee: USD 58 per accommodation, per night
The resort fee includes:
  • Additional inclusions

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 48.50 for adults and USD 48.50 for children
  • Airport shuttle fee: USD 200 per vehicle (roundtrip, maximum occupancy 7)
  • Rollaway bed fee: USD 50.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory Christmas Day gala dinner is included in the total price displayed for stays on December 25
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
A fee for a mandatory New Year's Day gala dinner is included in the total price displayed for stays on January 1
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
Guests under 16 years old are not allowed in the spa

Kempinski Hotel Cancún Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 701 out of 859 reviews
Rating 8 - Good. 84 out of 859 reviews
Rating 6 - Okay. 32 out of 859 reviews
Rating 4 - Poor. 13 out of 859 reviews
Rating 2 - Terrible. 29 out of 859 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

dong

Stayed 3 nights in Feb 2026

10/10 Excellent

David and Amy

Liked: Cleanliness, staff & service, amenities
We return year after year to Kempinski Cancún because the property is exceptional and all of the staff are amazing, working so hard to make your stay amazing!!!!! We love it here!!
Stayed 4 nights in Feb 2026

10/10 Excellent

Karen Dubovoy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
All of the above
Stayed 3 nights in Feb 2026

10/10 Excellent

Jon

Stayed 1 night in Feb 2026

8/10 Good

GOLDA

Travelled with family
It was nice
Stayed 2 nights in Feb 2026

6/10 Okay

Matthew

Stayed 6 nights in Feb 2026

6/10 Okay

Walter

Travelled with family and small children
Liked: Cleanliness, amenities
Stayed 3 nights in Jan 2026

8/10 Good

Alejandro Javier, Metepec

Liked: Cleanliness, amenities, property conditions & facilities
Everything was right
Stayed 4 nights in Feb 2026

10/10 Excellent

FRANK J. , JR.

Travelled with family and small children
Liked: Cleanliness, amenities
Outstanding Resort in every area & every department. Best Hotel & Resort in Cancun.
Stayed 5 nights in Nov 2025

10/10 Excellent

suzanne

Liked: Cleanliness, amenities, property conditions & facilities
The resort is gorgeous. Great spa pool sauna gym spa and amazing servicr
Stayed 4 nights in Jan 2026

10/10 Excellent

Ivar

Stayed 1 night in Jan 2026

10/10 Excellent

Jon-Erik

Liked: Cleanliness, amenities, property conditions & facilities
Top tier hotel: top food drinks etc so good RECOMMEND 10/10
Stayed 2 nights in Jan 2026

10/10 Excellent

joshua

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice rooms, excellent service in the rooms and on the beach. This was a former ritz Carlton and the service is at that level. My only small complaint is that the gym could be bigger but it is more than adequate for most people with ample cardio equipment, a weight workout circuit, and dumbbells. Nonetheless could use a rowing machine but again it’s a small complaint
Stayed 7 nights in Jan 2026

8/10 Good

John

Stayed 1 night in Jan 2026

8/10 Good

Melisa, Newark

Stayed 5 nights in Jan 2026

6/10 Okay

Farshid

Travelled with family
Liked: Amenities, property conditions & facilities
Doesn’t have the free shuttle that you guys show in frost page that hotel what includes! Is expensive and also on airport is many people trying make scam by taxi , is better have safe shuttle to hotel ( only one way )
Stayed 3 nights in Jan 2026

10/10 Excellent

Victoria

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
10/10 from the moment I stepped out of the car. This was an incredible place to stay!! I highly recommend it if you’re in Cancún. The staff was outstanding, amenities were perfect, beach was incredible! Thank you to Michelle and others for making my birthday special!
Stayed 1 night in Jan 2026

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is great showing little sign of age but classical style of 5 star hotel. Breakfast was great especially Angel had us covered every day. Heated pools and great beach . Not too busy which makes it easy to enjoy the pools beaches and food options. Be ready to spend top $ for food and drinks which are exceptionally prepared.
Stayed 4 nights in Jan 2026

10/10 Excellent

Ian

Liked: Cleanliness, staff & service
Very clean, excellent service. Staff in the club lounge were very good . Food and drink selection was top notch in the club lounge, well worth the extra charge.
Stayed 6 nights in Jan 2026

10/10 Excellent

Alfred Mark

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff was absolutely amazing—friendly, attentive, and truly made the experience special. The hotel itself and the room could benefit from a refresh, as they feel a bit dated, but everything was very clean and well maintained. Despite that, we were extremely pleased with our stay and would happily return thanks to the outstanding service and overall experience.
Stayed 5 nights in Jan 2026

10/10 Excellent

Katherine

Stayed 2 nights in Jan 2026

10/10 Excellent

Mohammad

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great. We had an amazing time
Stayed 7 nights in Dec 2025

10/10 Excellent

David

Stayed 4 nights in Dec 2025

10/10 Excellent

Riseon

Stayed 5 nights in Dec 2025

10/10 Excellent

Michael

Stayed 9 nights in Dec 2025