Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only

4.5 star property

Photo gallery for Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only

Relax by the pool surrounded by lounge chairs and sunbeds, with a canopy providing shade.
Creator video
Freshly baked goods on display in our inviting cafe.
Exchange vows with breathtaking ocean views on a serene outdoor wedding platform surrounded by stone walls and beautiful flower arrangements.
Relax in a spacious room with a large bed, ocean and city views, and a comfortable seating area.

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Pool

Explore the area

Map
Carretera Federal 307, Tulum-Cancun Km 332,15, SM31, MZ 03, Puerto Morelos, QROO, 77500
  • Moon Palace Golf Club
    ‪15 min drive‬
  • Puerto Morelos Beach
    ‪21 min drive‬
  • Petempich Bay
    ‪24 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪23 min drive‬

Room options

Luxury Suite with Terrace Jacuzzi

7.4 out of 10
Good
(20 reviews)
  • 55 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Suite Ocean View with Terrace Jacuzzi Diamond Club

  • 55 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Honeymoon Suite Ocean View Diamond Club

8.0 out of 10
Very good
(3 reviews)
  • 55 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Luxury Junior Suite

7.2 out of 10
Good
(59 reviews)
  • 52 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Suite Swim Out

  • 55 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Suite Swim Out Diamond Club

10.0 out of 10
Exceptional
(2 reviews)
  • 55 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Presidential One Bedroom Suite Ocean View Diamond Club

8.0 out of 10
Very good
(6 reviews)
  • 117 sq m
  • Ocean view
  • Sleeps 3
  • 1 Double Sofa Bed and 1 King Bed

Luxury Junior Suite Ocean View

7.4 out of 10
Good
(9 reviews)
  • 52 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Junior Suite Diamond Club

  • 52 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Suite Ocean View with Terrace Jacuzzi

8.0 out of 10
Very good
(17 reviews)
  • 55 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Junior Suite Swim Out

  • 52 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Junior Suite Ocean View Diamond Club

8.6 out of 10
Excellent
(4 reviews)
  • 52 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Similar properties

About the area

Puerto Morelos

When you stay at Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only in Puerto Morelos, you'll be on the beach, within a 15-minute drive of Moon Palace Golf Club and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. .This all-inclusive property is 18 mi (28.9 km) from La Isla Shopping Mall and 13.9 mi (22.4 km) from Iberostar Cancun Golf Course.

What's nearby

  • Xoximilco - 14 min drive - 10.6 km
  • Moon Palace Golf Club - 15 min drive - 11.2 km
  • Puerto Morelos Beach - 21 min drive - 17.8 km
  • Petempich Bay - 24 min drive - 14.7 km
  • Puerto Morelos Town Square - 25 min drive - 21.1 km

Getting around

  • Cancun Intl. Airport (CUN) - 19 min drive

Restaurants

  • ‪Grand Lobby Bar - ‬15 min drive
  • ‪Grand Central Buffet - ‬17 min drive
  • ‪Agave Mexican Cuisine - ‬16 min walk
  • ‪The Grill - ‬17 min drive
  • ‪Cusco - ‬18 min drive

About this property

Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only

Adults-only beachfront property with 2 outdoor pools
Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only offers 343 accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies. Accommodations offer separate sitting areas. Beds feature premium bedding. A pillow menu is available. 49-inch plasma televisions come with premium cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries.

This Puerto Morelos property provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

3 indoor tennis courts and a health club are featured at the property. 2 outdoor swimming pools are on site along with a seasonal outdoor pool. Other recreational amenities include a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The Royal Spa has 11 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.
Make yourself at home in one of the 343 guestrooms featuring free minibar items and plasma televisions. Rooms have private furnished balconies. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Bathrooms with separate bathtubs and showers feature jetted bathtubs and rainfall showerheads.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. Before a night out at the casino, the 2 outdoor swimming pools are a perfect way to relax and recharge. This Beaux Arts property also features complimentary wireless internet access, concierge services, and gift shops/newsstands.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite at Gourmet Marche, one of the property's 10 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Visit one of the 4 bars/lounges, 5 beach bars, and 2 poolside bars for a refreshing drink. A complimentary buffet breakfast is served daily from 7:00 AM to 11:00 AM.

Featured amenities include a business center, express check-in, and express check-out. Free valet parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 11:00 AM.
Gourmet Marche - This buffet restaurant serves breakfast, lunch, and dinner.
Zen - This restaurant serves dinner only. Open daily.
Hunter Steak House - This restaurant serves lunch only. Open daily.
Grazie Italian Trattoria - This restaurant serves dinner only. Open daily.
Taj | Indian Cuisine - This restaurant serves dinner only. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
24-hour room service
In-room minibar (all beverages included)

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Dancing
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 10 restaurants
  • 2 poolside bars
  • 4 bars/lounges
  • 5 beach bars
  • 6 swim-up bars
  • A coffee shop/cafe
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Gourmet Marche
  • Grazie Italian Trattoria
  • Hunter Steak House
  • Taj | Indian Cuisine
  • Zen

Things to do

  • 12 slot machines
  • 18-hole adjacent golf course
  • 2 outdoor pools
  • 3 indoor tennis courts
  • 8 gaming tables
  • Billiards/pool table
  • Casino
  • Designer stores
  • Full-service spa
  • Health club
  • Hot tub
  • Kayaking
  • Library
  • Nightclub
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkelling
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Lift (102 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel

More

  • 4 floors
  • Banquet hall
  • Beaux Arts architecture
  • Built in 2014
  • Designated smoking areas (fines apply)
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 49-inch plasma TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from August 18 2025 to December 6 2025 (completion date subject to change). The following areas are affected:
  • Business center
  • Exterior
  • Front desk
  • Hallway
  • Lobby
  • Meeting facilities
  • Select guestrooms
  • Swimming pool

Alternate facilities will be available offsite during the renovation.

During renovations, the property will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Sanitation services: MXN 79.20 per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for golf tee times; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Hideaway Royalton Adults All Inclusive Puerto Morelos
Hideaway Royalton Adults All Inclusive
Hideaway Royalton Adults Puerto Morelos
Hideaway Royalton Adults
Hideaway Royalton Riviera Cancun All Inclusive Puerto Morelos
Hideaway Royalton Riviera Cancun All Inclusive
Hideaway Royalton Riviera Cancun Puerto Morelos
Hideaway Royalton Riviera Cancun
Hideaway at Royalton Riviera Cancun Adults Only All Inclusive
Hideaway at Royalton Riviera Cancun All Inclusive Adults Only
Hideaway at Royalton Cancun Resort Spa Adults Only All Inclusive

Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 391 out of 1013 reviews
Rating 8 - Good. 226 out of 1013 reviews
Rating 6 - Okay. 170 out of 1013 reviews
Rating 4 - Poor. 111 out of 1013 reviews
Rating 2 - Terrible. 115 out of 1013 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Brandon

Travelled with pets, Travelled with group
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
The mosquitoes.
Stayed 4 nights in May 2025

6/10 Okay

Natalie

Travelled with group

Okay, not great- wont be back

Food was not great. Only good thing about spa was hydrotherapy. Alot of staff seem to have attitudes or were rude. Too much confusion about room upgrades. They lied about being sold-out. Butlers were hit or miss. Either you had a good one that communicated or you didnt. No tour, no map, no explanation of services, amenities, nothing. Music was outdated. Bath tub was dirty day 1. Room service took forever. Complimentary bottle was given on last day so had to give away. Not impressed with this resort at all. Elevators were always out of service in main lobby & sports bar staff were lazy & rude. Service took forever or not at all. No one explained diamond club or where office amenties located.
Stayed 4 nights in May 2025

10/10 Excellent

Janina Regine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay, beautiful accommodations and grounds. The rooms are big and exceptional.
Stayed 3 nights in Apr 2025

10/10 Excellent

Karina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My second time staying at this resort and it once again, did not disappoint! The place is so big, so nice and so clean. All staff was friendly & the restaurants we tried had very good food. I was lucky enough to encounter with one of the supervisors of the bars/restaurants, his name is Joseph. He was amazing to say the least & checked on me and my friends on a regular basis to make sure we were doing good.
Stayed 3 nights in May 2025

10/10 Excellent

Amanda Hassan, Dearborn Heights

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thx
Stayed 5 nights in Apr 2025

8/10 Good

Gerrie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our vacation was great. Wish I knew about renting scooters as I had 2 elderly women with me and that would have great. I asked for a refund on two excursion tickets as two of our party fell ill and could not go. They declined so disappointed in that. Making reservations at restaurants was a bit difficult but staff told me could only book 2 days prior. Could never get into Mexican restaurants.
Stayed 7 nights in Apr 2025

8/10 Good

Martin

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We weren’t aware that there would be construction during our stay but it did not bother us at any time. We enjoyed the restaurants and buffet. Our Butler Gina was amazing and helped with everything we needed.
Stayed 8 nights in Apr 2025

10/10 Excellent

Stooldia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

10/10 Excellent

sadie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Buffett was really good. The restaurants were ok but the Buffett was the real place to eat. The beaches had covered areas so you could stay in the shade. I love how many activities the resort offered throughout the day. They even had a fire show! Would come again
Stayed 4 nights in Apr 2025

8/10 Good

Jasmine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a really good stay here! We didn’t know the hotel was not completely adults only and that’s probably our fault but it was a shock! Also wait times were kind of long at the pool bars.
Stayed 3 nights in Apr 2025

10/10 Excellent

Geron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will definitely keep staying with the Royalton
Stayed 5 nights in Apr 2025

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

10/10 Excellent

Markita

Stayed 3 nights in Apr 2025

8/10 Good

Keeare

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very beautiful resort the dining room food options were bit nasty but doable when checking in my room wasn’t ready so I waited an hour and a half for the room to be available, but it was well worth it. The views were amazing and the room was very clean.
Stayed 3 nights in Mar 2025

8/10 Good

Michael

Liked: Cleanliness, property conditions & facilities
The hotel is old and needs some freshening up. Cement walk ways are uneven. It was false advertising on Adults only and multiple units and pool areas were connected with lots of kids in the main area and all evening restaurants. Rooms were excellent and clean. Beach is a mess of sea weed and needed daily cleanup which did not happen.
Stayed 4 nights in Apr 2025

10/10 Excellent

Melissa Ann, McAllen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property close to everything
Stayed 3 nights in Apr 2025

10/10 Excellent

Maggie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
If I were to base our trip off the reviews we would have never went. My husband and myself always book last minute however found limited options this time so last minute we booked hideaway. I can honestly say it was my most favourite vacation to date. ( I have been to Mexico 3 times) the food was absolutely amazing, the ribeye was an actual ribeye. The room was beautiful and clean. Most of the staff were friendly however I did find service was slower and you would get the odd grumpy server but overall I would be back!
Stayed 3 nights in Apr 2025

4/10 Poor

Erica

Travelled with partner
Liked: Property conditions & facilities
Disliked: Amenities
Room service was terrible we waited hours for food and got a call saying do you still want your food they said ok 10 mins waited hours didn’t get it till 12:30 and ordered at 8am. That was one issue the next is that we couldn’t get any reservations for restaurants and I asked other guest they also had the same issue. Then at check out didn’t know there was a whole up stairs with casino and coffee shop. I wish there was someone who can walk you around do a tour or at least give you a map of the place. I would have loved to rate the place a 5 star and would like to try it again the minor issues needs to be fix and it definitely can be a 5 star.
Stayed 5 nights in Apr 2025

10/10 Excellent

Alexis

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time. I don’t know what all of the bad reviews are for, but found excellent service super clean rooms. The only issue was with check-in which got resolved, but everything else was awesome.
Stayed 4 nights in Apr 2025

2/10 Terrible

Ning

Disliked: Cleanliness, staff & service
Stayed 3 nights in Apr 2025

2/10 Terrible

Michael, Bristol

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was assaulted on the property and got a broken nose and hand. The food was inedible and lost 4 pounds at an all inclusive resort.
Stayed 5 nights in Apr 2025

10/10 Excellent

Patricia Isabella

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love, love, love I had the best time here me and my partner will definitely be coming back after the remodel!
Stayed 5 nights in Apr 2025

2/10 Terrible

NICAURY

Disliked: Cleanliness, staff & service, property conditions & facilities
Food is not great, staff is rude, same food options everyday and restaurant are no good none
Stayed 3 nights in Apr 2025

2/10 Terrible

Debbie, CYPRESS

Travelled with group
Disliked: Cleanliness, staff & service, amenities
Definitely not going back to this resort. Family resort is right next door and there are obviously too many children that you still have to deal with if you are going towards the dining restaurants or near the main lobby
Stayed 2 nights in Apr 2025

8/10 Good

Alexis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay. Had bad experience with the lock box.
Stayed 4 nights in Apr 2025