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Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only

4.5 star property

Photo gallery for Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only

2 outdoor pools, pool umbrellas, pool loungers
Kayaking
Reception hall
View from room
4 bars/lounges, 6 swim-up bars, 2 poolside bars, 5 beach bars

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Pool

Explore the area

View map
Carretera Federal 307, Tulum-Cancun Km 332,15, SM31, MZ 03, Puerto Morelos, QROO, 77500
  • Place, Moon Palace Golf Club
    ‪16 min drive‬
  • Place, Puerto Morelos Beach
    ‪23 min drive‬
  • Place, Petempich Bay
    ‪24 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪25 min drive‬

Room options

View all photos for Luxury Suite with Terrace Jacuzzi

Premium bedding, free minibar, in-room safe, desk

Luxury Suite with Terrace Jacuzzi

7.4 out of 10
Good
(20 reviews)
  • 55 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Suite Ocean View with Terrace Jacuzzi Diamond Club

Premium bedding, free minibar, in-room safe, desk

Luxury Suite Ocean View with Terrace Jacuzzi Diamond Club

  • 55 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Honeymoon Suite Ocean View Diamond Club

Premium bedding, free minibar, in-room safe, desk

Honeymoon Suite Ocean View Diamond Club

8.0 out of 10
Very good
(3 reviews)
  • 55 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Junior Suite

View from room

Luxury Junior Suite

7.2 out of 10
Good
(60 reviews)
  • 52 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Suite Swim Out

View from room

Luxury Suite Swim Out

  • 55 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Suite Swim Out Diamond Club

View from room

Luxury Suite Swim Out Diamond Club

10.0 out of 10
Exceptional
(2 reviews)
  • 55 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential One Bedroom Suite Ocean View Diamond Club

Premium bedding, free minibar, in-room safe, desk

Luxury Presidential One Bedroom Suite Ocean View Diamond Club

8.0 out of 10
Very good
(6 reviews)
  • 117 sq m
  • Ocean view
  • Sleeps 3
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Luxury Junior Suite Ocean View

Premium bedding, free minibar, in-room safe, desk

Luxury Junior Suite Ocean View

  • 52 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Diamond Club

Premium bedding, free minibar, in-room safe, desk

Luxury Junior Suite Diamond Club

  • 52 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Suite Ocean View with Terrace Jacuzzi

Premium bedding, free minibar, in-room safe, desk

Luxury Suite Ocean View with Terrace Jacuzzi

8.0 out of 10
Very good
(17 reviews)
  • 55 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Swim Out

View from room

Luxury Junior Suite Swim Out

  • 52 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Ocean View Diamond Club

Premium bedding, free minibar, in-room safe, desk

Luxury Junior Suite Ocean View Diamond Club

8.6 out of 10
Excellent
(4 reviews)
  • 52 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

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About the area

Puerto Morelos

When you stay at Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only in Puerto Morelos, you'll be on the beach, within a 15-minute drive of Moon Palace Golf Club and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. .This all-inclusive property is 18 mi (28.9 km) from La Isla Shopping Mall and 13.9 mi (22.4 km) from Iberostar Cancun Golf Course.

What's nearby

  • Xoximilco - 15 min drive - 10.6 km
  • Moon Palace Golf Club - 16 min drive - 11.2 km
  • Puerto Morelos Beach - 23 min drive - 17.8 km
  • Petempich Bay - 24 min drive - 14.7 km
  • Puerto Morelos Town Square - 31 min drive - 22.1 km

Getting around

  • Cancun Intl. Airport (CUN) - 19 min drive

Restaurants

  • ‪Agave Mexican Cuisine - ‬16 min walk
  • ‪Grand Lobby Bar - ‬15 min drive
  • ‪the cave - ‬18 min walk
  • ‪Diamond Club Bar - ‬15 min walk
  • ‪Grand Central Buffet - ‬16 min drive

About this property

Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only

Adults-only property with 10 restaurants and 2 outdoor pools
Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only offers 343 accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies. Accommodations offer separate sitting areas. Beds feature premium bedding. A pillow menu is available. 49-inch plasma televisions come with premium cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries.

This Puerto Morelos property provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

3 indoor tennis courts and a health club are featured at the property. 2 outdoor swimming pools are on site along with a seasonal outdoor pool. Other recreational amenities include a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The Royal Spa has 11 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.
Make yourself at home in one of the 343 guestrooms featuring free minibar items and plasma televisions. Rooms have private furnished balconies. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Bathrooms with separate bathtubs and showers feature jetted bathtubs and rainfall showerheads.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. Before a night out at the casino, the 2 outdoor swimming pools are a perfect way to relax and recharge. This Beaux Arts property also features complimentary wireless internet access, concierge services, and gift shops/newsstands.
Grab a bite at Gourmet Marche, one of the property's 10 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Visit one of the 4 bars/lounges, 5 beach bars, and 2 poolside bars for a refreshing drink. A complimentary buffet breakfast is served daily from 7:00 AM to 11:00 AM.
Featured amenities include a business center, express check-in, and express check-out. Free valet parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 11:00 AM.
Gourmet Marche - This buffet restaurant serves breakfast, lunch, and dinner.
Zen - This restaurant serves dinner only. Open daily.
Hunter Steak House - This restaurant serves lunch only. Open daily.
Grazie Italian Trattoria - This restaurant serves dinner only. Open daily.
Taj | Indian Cuisine - This restaurant serves dinner only. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
24-hour room service
In-room minibar (all beverages included)

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Dancing
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 10 restaurants
  • 2 poolside bars
  • 4 bars/lounges
  • 5 beach bars
  • 6 swim-up bars
  • A coffee shop/cafe
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Gourmet Marche
  • Grazie Italian Trattoria
  • Hunter Steak House
  • Taj | Indian Cuisine
  • Zen

Things to do

  • 12 slot machines
  • 18-hole adjacent golf course
  • 2 outdoor pools
  • 3 indoor tennis courts
  • 8 gaming tables
  • Billiards/pool table
  • Casino
  • Designer stores
  • Full-service spa
  • Health club
  • Hot tub
  • Kayaking
  • Library
  • Nightclub
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkelling
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Lift (102 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel

More

  • 4 floors
  • Banquet hall
  • Beaux Arts architecture
  • Built in 2014
  • Designated smoking areas (fines apply)
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 49-inch plasma TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from August 18 2025 to December 6 2025 (completion date subject to change). The following areas are affected:
  • Business center
  • Exterior
  • Front desk
  • Hallway
  • Lobby
  • Meeting facilities
  • Select guestrooms
  • Swimming pool

Alternate facilities will be available offsite during the renovation.

During renovations, the property will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Sanitation services: MXN 79.20 per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 005-007-005839/2025

We should mention

Reservations are required for golf tee times; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Hideaway Royalton Adults All Inclusive Puerto Morelos
Hideaway Royalton Adults All Inclusive
Hideaway Royalton Adults Puerto Morelos
Hideaway Royalton Adults
Hideaway Royalton Riviera Cancun All Inclusive Puerto Morelos
Hideaway Royalton Riviera Cancun All Inclusive
Hideaway Royalton Riviera Cancun Puerto Morelos
Hideaway Royalton Riviera Cancun
Hideaway at Royalton Riviera Cancun Adults Only All Inclusive
Hideaway at Royalton Riviera Cancun All Inclusive Adults Only
Hideaway at Royalton Cancun Resort Spa Adults Only All Inclusive

Reviews

Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only Reviews

7.4

Good

8.0/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness
Rating 10 - Excellent. 380 out of 1001 reviews
Rating 8 - Good. 219 out of 1001 reviews
Rating 6 - Okay. 167 out of 1001 reviews
Rating 4 - Poor. 108 out of 1001 reviews
Rating 2 - Terrible. 127 out of 1001 reviews

Reviews

10/10 Excellent

CHRISTINA

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Took a trip with adult children and we loved everything about this resort. We spent zero time at the beach because of the Sargassum, so I can’t really say what the beach and water look like normally. We loved David from the Vibe team. All of the restaurants and bars were top notch. Would definitely stay there again !!
Stayed 5 nights in Jul 2025

10/10 Excellent

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff David, Xavier, housekeeper was amazing. Xavier was very accommodating and guest services was very helpful. Only thing one of the guest services was late for our Bali Bed experience but our waiter Luis was amazing. I would recommend more activities for the adults and play music for the adults. The food was very good. My husband and I had a great time. Will stay there in October when I go to Punta Cuna.
Stayed 4 nights in Aug 2025

4/10 Poor

BRIANA N

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The pool adult area is dirty and nasty someone throw up and the area that we swim was dirty
Stayed 6 nights in Jul 2025

10/10 Excellent

Nallely Guadalupe

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dias increible

Dias increibles, cuarto padrisimo, albercas restaurantes en si todo el complejo muy lindo solo tal vez por dias de alta demanda el servicio en algunos restaurantes estaba algo lento, Javier excelente en el restautante hunter!
Stayed 3 nights in Aug 2025

2/10 Terrible

Carlos

Stayed 6 nights in Aug 2025

2/10 Terrible

Carlos

Stayed 6 nights in Aug 2025

10/10 Excellent

Dianna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2025

2/10 Terrible

Ashanti

Stayed 3 nights in Aug 2025

10/10 Excellent

India

Liked: Cleanliness
Stayed 3 nights in Aug 2025

6/10 Okay

Tasha

Stayed 5 nights in Jul 2025

10/10 Excellent

Malik

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

10/10 Excellent

Dave, Nanaimo

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was excellent. People were incredibly friendly and accommodating. Food options were excellent. We will be back!
Stayed 7 nights in Jul 2025

2/10 Terrible

Cinette

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They treated my party so bad not all it was 3 people total that help the do not like African American even when tipping I have proof and i wouldn’t recommend they know management one name Andy said I’m sorry after i showed video and voice my concern to him
Stayed 3 nights in Jul 2025

10/10 Excellent

Cliff

Liked: Cleanliness, staff & service, property conditions & facilities
It’s was a good place for vacation I really like it
Stayed 7 nights in Jul 2025

6/10 Okay

Josephina

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Renovations taking place were loud and distracting. Our niece’s wedding ceremony had loud drillers right during her vows very disrespectful. Every morning they started drilling right next to our room and don’t stop all day.
Stayed 8 nights in Jul 2025

4/10 Poor

Shakila

Travelled with group
Disliked: Staff & service, amenities
The advertisement for the hotel was very misleading; the pools closes at 7pm at an all adult resort; you cannot occupy your private swimming pool after 7pm which is a waste of money. There are raccoons running around the resort which made me feel unsafe. Also customer service sucks! They don’t answer the phone. The front desk is not helpful. Overall experience was a 3 out of 10.
Stayed 4 nights in Jul 2025

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutamente unos de los mejores viajes que e hecho. El servicio al 1000 por ciento. Todos todos los empleados felices amables. Totalmente una experiencia maravillosa. Tuvimos el Diamond package Arturo nos ayudó mucho al check in. Gina,Victor y Jocelyn en el butler service fueron maravillosos. Total mente recomendado. Gracias a Royalton Hideaway por sus grandes recuerdos.
Stayed 5 nights in Jul 2025

6/10 Okay

Kemar

Travelled with group
Liked: Cleanliness
Its was a very clean hotel
Stayed 5 nights in Jul 2025

2/10 Terrible

Karen

Stayed 4 nights in Jul 2025

8/10 Good

Ayrell

Travelled with group
Liked: Amenities, property conditions & facilities
The property was nice for the most part. Cleanliness in the halls of the rooms could be improved. The restaurant food is good but the buffet is not, they have a lot of pork options but not much of anything else. The staff at the restaurants and guest services are very nice, but the staff working the property and bars were not very nice.
Stayed 5 nights in Jul 2025

8/10 Good

Amanda

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay! The buffet was amazing, great choice in food options for everyone. The people were kind!! The spa treatments are very expensive and so is add ons at dinners! Not worth the money! However over all we had a blast and the swim out pool was awesome. The beach was nasty with seaweed so we didn’t get to enjoy that and the pools shut down at 7pm.
Stayed 5 nights in Jul 2025

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities
The resort is beautiful and the service was amazing
Stayed 5 nights in Jul 2025

6/10 Okay

Zandra

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
Would like a manager to call me in reference to charging 2 deposit fees, putting me in an area that I didn’t like, the AC wasn’t working, no wine or champagne in my room. One day housekeeper only had 1 face towel. So many things I would prefer to speak to manager.
Stayed 3 nights in Jul 2025

6/10 Okay

DeAnne Sharie

Stayed 6 nights in Jul 2025

8/10 Good

April Margret

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a beautiful property. If i wasnt there for a wedding, it would be diffucult to book the restaurants for dinner. I wish they had more entertainment during the day. I caught fitness in the pool and a couple games by the pool, but it was not very engaging. There was no free activities to do, so after a couple days of eating and drinks I felt bored. Unfortunately, the beach was unusable due to the massive amount of seaweed, which is not the resorts fault, but figured I would mention it. As a whole this resort is beautiful, the food was okay (the buffet was the best place to eat), the big show in the evening was fun but no entertainment during the day so it can get boring. The kids section waterslides were fun :) The resort is close to Cancun airport.
Stayed 5 nights in Jun 2025