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Hotel Imperial Laguna Faranda

3.0 star property

Photo gallery for Hotel Imperial Laguna Faranda

Lake
Exterior
Outdoor pool, open 8:00 AM to 8:30 PM, pool loungers
Dinner served, French cuisine, pool views
Front of property

Reviews

6.2 out of 10

Popular amenities

  • Housekeeping
  • 24/7 front desk
  • Breakfast included
  • Air conditioning
  • Parking included

Explore the area

View map
Calle Quetzal No.11, Km 7.5, Cancun, QROO, 77500
  • Cancun Convention Center
    ‪17 min walk‬
  • Tortuga Beach
    ‪19 min walk‬
  • La Isla Shopping Mall
    ‪8 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪31 min drive‬

Room options

View all photos for Standard Room

Standard Room

Standard Room

  • 37 sq m
  • Golf view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Classic Room, Balcony, Lagoon View

Classic Room, Balcony, Lagoon View

Classic Room, Balcony, Lagoon View

  • 40 sq m
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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About the area

Cancun

Located in Cancun (Zona Hotelera), Hotel Imperial Laguna Faranda is within a 5-minute drive of Cancun Convention Center and Tortuga Beach. .This golf hotel is 3 mi (4.8 km) from La Isla Shopping Mall and 3.5 mi (5.6 km) from Playa Tortugas.

What's nearby

  • Cancun Convention Center - 17 min walk - 1.5 km
  • Tortuga Beach - 19 min walk - 1.6 km
  • Playa Tortugas - 6 min drive - 4.9 km
  • La Isla Shopping Mall - 8 min drive - 5.0 km
  • Cancun Interactive Aquarium - 8 min drive - 5.0 km

Getting around

  • Cancun Intl. Airport (CUN) - 25 min drive

Restaurants

  • Club InterContinental (Club Lounge)
  • ‪Taqueria Los Chachalacos - ‬3 min drive
  • ‪The Surfin Burrito - ‬6 min drive
  • ‪Campo de Golf Pok-Ta-Pok - ‬11 min walk
  • ‪El Caribeño - ‬8 min walk

About this property

Hotel Imperial Laguna Faranda

Lakefront hotel with free breakfast and a 24-hour front desk
Hotel Imperial Laguna Faranda offers 62 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and complimentary bottled water. Rooms open to balconies. Each accommodation is individually furnished. Televisions come with satellite channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 62 individually furnished guestrooms. Rooms have private balconies. Satellite television is provided for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional amenities at this hotel include complimentary wireless internet access and concierge services.
Enjoy a satisfying meal at La Palapa Belga serving guests of Hotel Imperial Laguna Faranda. A complimentary continental breakfast is served daily from 7:00 AM to 11:00 AM.
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.
A complimentary continental breakfast is served each morning between 7:00 AM and 11:00 AM.
La Palapa Belga - This poolside fine-dining restaurant specializes in French cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Street parking available
  • Return airport shuttle (surcharge)
  • Free self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 7:00 AM to 11:00 AM
  • A restaurant

Restaurants on site

  • La Palapa Belga

Things to do

  • 9-hole adjacent golf course
  • Outdoor pool

Family friendly

  • Free rollaway/extra bed
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Garden
  • On a lake
  • Outdoor furniture
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • 3 floors
  • 4 buildings
  • Designated smoking areas
  • Mosquito nets

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Free bottled water

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free rollaway/extra beds
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 4.29 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 8:00 AM to 8:30 PM

Property is also known as

Celuisma Imperial Laguna
Celuisma Imperial Laguna Cancun
Beach House Imperial Laguna Faranda Hotels Hotel Cancun
Celuisma Imperial Laguna Hotel Cancun
Celuisma Laguna Imperial
Hotel Imperial Laguna
Imperial Laguna
Imperial Laguna Hotel
Celuisma Imperial Laguna Cancun Hotel Cancun
Imperial Laguna Cancun
Beach House Imperial Laguna Faranda Hotels Hotel
Beach House Imperial Laguna Faranda Hotels Cancun
Hotel Imperial Laguna Faranda Cancun
Hotel Imperial Laguna Faranda
Imperial Laguna Faranda Cancun
Imperial Laguna Faranda
Hotel Hotel Imperial Laguna by Faranda Cancun
Cancun Hotel Imperial Laguna by Faranda Hotel
Hotel Hotel Imperial Laguna by Faranda
Hotel Imperial Laguna by Faranda Cancun
Celuisma Imperial Laguna Hotel
Beach House Imperial Laguna by Faranda Hotels
Imperial Laguna Faranda Cancun
Imperial Laguna Faranda Cancun
Hotel Imperial Laguna by Faranda
Hotel Imperial Laguna Faranda Hotel
Hotel Imperial Laguna Faranda Cancun
Hotel Imperial Laguna Faranda Hotel Cancun

Hotel Imperial Laguna Faranda Reviews

Reviews

6.2
Rating 10 - Excellent. 129 out of 755 reviews
Rating 8 - Good. 191 out of 755 reviews
Rating 6 - Okay. 186 out of 755 reviews
Rating 4 - Poor. 102 out of 755 reviews
Rating 2 - Terrible. 147 out of 755 reviews

6.2/10

Cleanliness

6.8/10

Staff & service

6.2/10

Amenities

5.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

4/10 Poor

Jeffrey

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 10 nights in May 2025

8/10 Good

jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pedimos no servisio en la resepcion y sin enbargo se lo icieron y mi esposa dise que se le perdieron unos aretes de su bolsa que la dejo en la cama .... Lo demas super bien
Stayed 3 nights in Jun 2025

2/10 Terrible

Alfredo, tooele

Stayed 1 night in May 2025

6/10 Okay

Raul

Travelled with family
Disliked: Property conditions & facilities
It’s cheap but you pay for what you get. In the bathroom there was a leak underneath the faucet. There were cracks on the walls. I had also paid for a balcony thinking I was going to have a great view and I got a first floor room to view to nothing. You also have to pay taxes when you check in. The cleaning is not that good either. It could’ve been better.
Stayed 4 nights in Apr 2025

4/10 Poor

Wanda

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The plumbing on the property was terrible. We were told not to put toliet tissue in toliet because it would get clogged. The mattress was soiled with some nasty unknown substance. The staff was nice and very helpful with information about activities to do in Cancun. No phones in the rooms for the guests to use. The bed didn't have fitted sheets put on the mattresses just regular sheets and no spreads to keep you warm. The breakfast wasn't real breakfast just cereal, milk and orange juice.
Stayed 8 nights in Apr 2025

2/10 Terrible

Shahram

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not even a soap, you easily hear people talking, from other rooms super messy, beds are small, I could smell someone was smoking, not a shampoo, the washrrom was dirty, I would never stay here even for free.
Stayed 1 night in Apr 2025

8/10 Good

Natalia

Liked: Cleanliness, staff & service, property conditions & facilities
FULL

4/10 Poor

Jorge Enrique

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
No hot water, no cup or glass to drink water in the room. Other breakfast is a scam. Bath condition very poor..
Stayed 1 night in Mar 2025

6/10 Okay

Inja

Travelled with group
Disliked: Amenities, property conditions & facilities
ROOM W AS NOT CLEAN
Stayed 2 nights in Mar 2025

6/10 Okay

iran

Liked: Property conditions & facilities
Ok
Stayed 2 nights in Jan 2025

10/10 Excellent

Alexander Anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the beach
Stayed 8 nights in Dec 2024

2/10 Terrible

ST

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort

A small step above a hostel

The location was not as described . Beds were twins, not king size as stated. There there 4 of us in a room and we only had 2 towels. To get more it was a fight with the front desk it was a fight.
Stayed 2 nights in Dec 2024

10/10 Excellent

Ivana

Liked: Cleanliness, staff & service, property conditions & facilities
La atencion super amable. Depto muy comodo!
Stayed 1 night in Dec 2024

6/10 Okay

Ma Del Rosario

Travelled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
In pictures you can see beautiful sights but when you are there it’s different, the walls, doors are old, need repairing, sink in bath falling, it’s missing an table or hungers for your clothes, and this property don’t have restaurant
Stayed 5 nights in Dec 2024

10/10 Excellent

gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older but well kept property with a nice pool, dock, and nice views. The staff is 1st class. I got the service you would expect in expensive hotels.
Stayed 4 nights in Dec 2024

2/10 Terrible

Joan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Awful customer service and unreachable by phone. I reached out to the hotel 1.5 weeks before my stay to change my check in date because I had to change my flight and saw they had 8 rooms available for the new date. Me, my friend, and Expedia tried to call many times and they never picked up the phone (at least 6 different calls). They were not helpful via messages and gave me the runaround giving me excuses like changes cannot be made via messaging or phone - only by an email from Expedia to a specific email address they would not provide me and told me I could not send myself. Expedia sent the email 4 days before my check in date with no response. I followed up 2 days later. Finally got an email the day before my check in date that they do not have rooms available lol. It is a small hotel - they could have made the change via messages but clearly did not feel like accommodating because someone via message told me they had even spoken to the reservations person directly.
Stayed 1 night in Dec 2024

2/10 Terrible

Aleksandra

Stayed 1 night in Dec 2024

2/10 Terrible

Arturo

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very rude. They wanted to charge me to let a friend in my room 55 dollars just to hang out. Even though the room was for 4 people.. they said it had to be added on the reservation. If you meet someone and you want to brig then to your room better forget it. The stuff were super rude. I will never stay there again

4/10 Poor

Ki

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2024

2/10 Terrible

Arshvir

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
We were given the wrong rooms and the rooms had toilets that were not functioning & air conditioning was broken. The staff member at the time denied that he gave us the wrong room & refused any refund.
Stayed 4 nights in Dec 2024

10/10 Excellent

Gills

Stayed 1 night in Nov 2024

2/10 Terrible

Kam Yee

Travelled with family
Disliked: Cleanliness, staff & service
How’s my refund???
Stayed 3 nights in Dec 2024

6/10 Okay

salvador

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2024

6/10 Okay

Evelyn

Stayed 2 nights in Oct 2024

10/10 Excellent

Ana

Stayed 1 night in Nov 2024