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Hotel Xbalamque and Spa Cancun

3.0 star property

Photo gallery for Hotel Xbalamque and Spa Cancun

Interior entrance
Front of property – evening/night
Couples treatment room(s), steam room, body treatments, aromatherapy
Mexican cuisine
Outdoor pool

Reviews

7.2 out of 10
Good

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View map
Av. Yaxchilan No. 31, Centro, Mza. 18, Lt. 18, SM. 22, Cancun, QROO, 77500
  • Place, Las Palapas Park
    ‪2 min walk‬
  • Place, Benito Juarez Municipal Building
    ‪6 min walk‬
  • Place, Plaza 28
    ‪8 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪26 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed

Standard Room, 1 Double Bed

7.2 out of 10
Good
(10 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double Room, 2 Double Beds

Standard Double Room, 2 Double Beds

Standard Double Room, 2 Double Beds

  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room

Superior Room | Living room

Superior Room

8.0 out of 10
Very good
(4 reviews)
  • City view
  • 42 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite with Street View

Desk

Suite with Street View

  • 30 sq m
  • Sleeps 2

View all photos for Double Room Standard

Desk

Double Room Standard

  • 30 sq m
  • Sleeps 2

View all photos for Quadruple Room Standard

Desk

Quadruple Room Standard

  • 30 sq m
  • Sleeps 4

Similar properties

Interior detail
Hotel Santa Maria Cancun
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available
3.6 out of 5, Good, 484 reviews
The price is NZ$80
includes taxes & fees
13 Mar - 14 Mar
Hotel Santa Maria Cancun

About the area

Cancun

With a stay at Hotel Xbalamque and Spa Cancun, you'll be centrally located in Cancun, within a 5-minute drive of Plaza Las Americas and Puerto Cancun Marina Town Center. .This spa hotel is 8.7 mi (14 km) from La Isla Shopping Mall and 13.6 mi (21.9 km) from Moon Palace Golf Club.

What's nearby

  • Las Palapas Park - 2 min walk - 0.2 km
  • Mercado 28 - 6 min walk - 0.6 km
  • Benito Juarez Municipal Building - 6 min walk - 0.6 km
  • Plaza 28 - 8 min walk - 0.7 km
  • Mercado 23 - 10 min walk - 0.8 km

Getting around

  • Cancun Intl. Airport (CUN) - 21 min drive

Restaurants

  • ‪Av. Yaxchilán - ‬1 min walk
  • ‪La Parrilla - ‬2 min walk
  • ‪Cheester - ‬3 min walk
  • ‪Los Pescaditos - ‬2 min walk
  • ‪Fish n' Fries - ‬4 min walk

About this property

Hotel Xbalamque and Spa Cancun

Hotel with a full-service spa, near Plaza Las Americas
Hotel Xbalamque and Spa Cancun offers 90 accommodations with complimentary toiletries. Televisions come with cable channels.

Bathrooms include showers with rainfall showerheads. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a sauna.

Children under 11 years old are not allowed in the swimming pool without adult supervision.

Spa Xbalamqué has 4 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
Make yourself at home in one of the 90 guestrooms. Cable television is provided for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include phones and desks, and housekeeping is provided daily.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can take advantage of recreational amenities such as an outdoor pool and a sauna. Additional features at this hotel include complimentary wireless internet access, concierge services, and a hair salon.
Enjoy a meal at La Adelita, or stay in and take advantage of the hotel's room service (during limited hours). Unwind at the end of the day with a drink at the bar/lounge or the poolside bar.
Featured amenities include complimentary newspapers in the lobby, a 24-hour front desk, and luggage storage. Free self parking is available onsite.
La Adelita - This restaurant specializes in Mexican cuisine.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • La Adelita

Things to do

  • Full-service spa
  • Outdoor pool
  • Sauna

Family friendly

  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Garden
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Prenatal massages
  • Reflexology
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 1 building
  • 3 floors
  • Built in 1990
  • Designated smoking areas

Room amenities

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests driving to the property should contact this property in advance (e.g., directions)
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, private entrance

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 11 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 005-007-007318/2025

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Children under 11 years old are not allowed in the swimming pool without adult supervision

Property is also known as

Hotel Xbalamque Resort
Hotel Xbalamque Resort Cancun
Xbalamque
Xbalamque Cancun
Xbalamque Hotel Cancun
Hotel Xbalamque Cancun
Hotel Xbalamque
Hotel Xbalamque Resort Spa

Hotel Xbalamque and Spa Cancun Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 320 out of 1002 reviews
Rating 8 - Good. 270 out of 1002 reviews
Rating 6 - Okay. 187 out of 1002 reviews
Rating 4 - Poor. 97 out of 1002 reviews
Rating 2 - Terrible. 128 out of 1002 reviews

7.4/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

Reviews

8/10 Good

Sandra

Liked: Cleanliness, staff & service, amenities
El personal muy amable. Sería bueno que tengan toallas para las manos y para la cara.
Stayed 5 nights in Oct 2025

10/10 Excellent

Maria

Liked: Cleanliness, amenities, property conditions & facilities
Cuartos muy limpios,amplios,excelente ubicación y sobre todo el personal muy amable,y lo mejor el costo del cuarto !!👍👍👍
Stayed 2 nights in Nov 2025

10/10 Excellent

Veronica

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Local perfecto.Solo nos faltaron más toallas
Stayed 3 nights in Oct 2025

8/10 Good

LEOPOLDO E

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 4 nights in Oct 2025

10/10 Excellent

Nestor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

6/10 Okay

Jose Antonio Casto, BELOIT

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
No wifi at all , really old appliances, some of them don't work properly, no way to get with some of the staff unless you have to go to the front desk, no even a phone
Stayed 5 nights in Sep 2025

10/10 Excellent

Raul, Rockville

Stayed 4 nights in Oct 2025

8/10 Good

Josseline Stefany

Stayed 3 nights in Oct 2025

6/10 Okay

Francisco

The breakfast was fair. We do not use the spa.
Stayed 4 nights in Sep 2025

10/10 Excellent

EMMA

Stayed 4 nights in Aug 2025

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La ubicación es perfecta,cerca de ADO central de autobuses,mercados,restaurantes,y el personal de primera eso fue los mejor 👏👏👏👏
Stayed 7 nights in Aug 2025

6/10 Okay

Veronica

Travelled with family
Disliked: Amenities
The hotel lobby was nice and they have a pool open from 8am to 8:00pm. The staff was nice and friendly.
Stayed 1 night in Aug 2025

8/10 Good

Robin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities
Things to do around hotel
Stayed 1 night in Aug 2025

10/10 Excellent

Irenia

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 4 nights in Jul 2025

10/10 Excellent

Gaga

Liked: Cleanliness
Stayed 1 night in Jul 2025

10/10 Excellent

Gaga

Stayed 2 nights in Jul 2025

10/10 Excellent

Destiny

I had an amazing experience at Hotel Xbalamqué! The hotel has so much character — from the unique Mayan-inspired decor to the beautiful artwork throughout the property. The atmosphere felt fun, welcoming, and full of charm. The staff was friendly and helpful, always making sure I had what I needed. My room was clean and comfortable, and I loved the little details that made the stay feel special. The location was also super convenient, with lots to explore nearby. If you’re looking for a place in Cancún that’s affordable, full of personality, and not just another generic hotel, I highly recommend Xbalamqué.
Stayed 5 nights in Jun 2025

10/10 Excellent

Gaga

Stayed 2 nights in Jul 2025

8/10 Good

Nesrin

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 6 nights in Jun 2025

10/10 Excellent

gaga

Stayed 1 night in Jun 2025

8/10 Good

Ben

Stayed 1 night in Jun 2025

8/10 Good

Ann-Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

6/10 Okay

Richard

Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in May 2025

10/10 Excellent

Moisés

Stayed 1 night in May 2025