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Krystal Urban Cancun & Beach Club

3.5 star property

Photo gallery for Krystal Urban Cancun & Beach Club

Outdoor pool, pool umbrellas, pool loungers
View from room
Front of property – evening/night
Altitude Room (Free Beach Club Access) | City view
Restaurant

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Air-conditioning
  • Gym
  • Parking available

Explore the area

View map
Av. Sayil Mz. 1, Lote 4-07, Súper Manzana 4A, Cancun, QROO, 77500
  • Place, Plaza Las Americas
    ‪3 min walk‬
  • Place, Royal Yak Casino and Sports Book
    ‪13 min walk‬
  • Place, Dubai Palace Casino
    ‪14 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪31 min drive‬

Room options

View all photos for Standard Room, 1 King Bed (Free Beach Club Access)

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed (Free Beach Club Access)

8.0 out of 10
Very good
(61 reviews)
  • City view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds (Free Beach Club Access)

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 2 Double Beds (Free Beach Club Access)

8.0 out of 10
Very good
(25 reviews)
  • City view
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Krazy Non Refundable (Free Beach Club Access)

A hotel room with two beds, a desk, a chair, a TV, and a balcony with a city view.

Krazy Non Refundable (Free Beach Club Access)

8.4 out of 10
Very good
(55 reviews)
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Altitude Room (Free Beach Club Access)

Altitude Room (Free Beach Club Access) | City view

Altitude Room (Free Beach Club Access)

7.8 out of 10
Good
(7 reviews)
  • City view
  • 39 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Krazy King Non Refundable (Free Beach Club Access)

In-room safe, desk, laptop workspace, blackout curtains

Krazy King Non Refundable (Free Beach Club Access)

8.2 out of 10
Very good
(22 reviews)
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the area

Cancun

A stay at Krystal Urban Cancun & Beach Club places you in the heart of Cancun, a short 5-minute walk from Plaza Las Americas and within 3 minutes by car from Puerto Cancun Marina Town Center. .This hotel is 8.1 mi (13 km) from La Isla Shopping Mall and 11.2 mi (18 km) from North Beach.

What's nearby

  • Plaza Las Americas - 3 min walk - 0.3 km
  • Royal Yak Casino and Sports Book - 13 min walk - 1.1 km
  • Dubai Palace Casino - 14 min walk - 1.2 km
  • Las Palapas Park - 19 min walk - 1.6 km
  • Plaza 28 - 3 min drive - 2.1 km

Getting around

  • Cancun Intl. Airport (CUN) - 17 min drive

Restaurants

  • ‪Arandanos - ‬4 min walk
  • ‪Nantai - ‬3 min walk
  • ‪Tuch Cantina Yucateca - ‬2 min walk
  • ‪The Italian Coffee Company - ‬3 min walk
  • ‪Luna Rossa - ‬3 min walk

About this property

Krystal Urban Cancun & Beach Club

Krystal Urban Cancun & Beach Club offers 246 air-conditioned accommodations with espresso makers and safes. Rooms open to balconies or patios. 32-inch flat-screen televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Make yourself at home in one of the 246 air-conditioned rooms featuring espresso makers and flat-screen televisions. Rooms have private balconies or patios. Cable television is provided for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Relax on the private beach or enjoy other recreational amenities such as an outdoor pool and a fitness center. This hotel also features complimentary wireless internet access, concierge services, and a banquet hall. Getting to the surf and sand is a breeze with the complimentary beach shuttle.
Enjoy a meal at Restaurante Aquamarina, or stay in and take advantage of the hotel's room service (during limited hours). Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 6:30 AM to 11 AM for a fee.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. This hotel has 9 meeting rooms available for events. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 11 AM.
Restaurante Aquamarina - Onsite restaurant.
Lobby y Sushi Bar - This bar specializes in sushi. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Free beach shuttle
  • Secured, uncovered parking on site (MXN 30 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11 AM for a fee: MXN 345 for adults and MXN 173 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • Lobby y Sushi Bar
  • Restaurante Aquamarina

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • In-room cot
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 9 meeting rooms
  • Business centre

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 16 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Built in 2009
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Espresso maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately MXN 345 for adults and MXN 173 for children
  • Uncovered self parking fee: MXN 30 per day
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 005-007-006588/2025

We should mention

Only registered guests are allowed in the guestrooms

Property is also known as

Krystal Urban Cancun Hotel
Krystal Urban Hotel
Krystal Urban Cancun Centro Hotel
Krystal Urban Centro Hotel
Krystal Urban Centro
Hotel Krystal Urban Cancun Centro Cancun
Cancun Krystal Urban Cancun Centro Hotel
Hotel Krystal Urban Cancun Centro
Krystal Urban Cancun Centro Cancun
Krystal Urban Cancun
Krystal Urban Cancun Centro
Krystal Urban Cancun Centro
Krystal Urban Cancun & Cancun
Krystal Urban Cancun Beach Club
Krystal Urban Cancun & Beach Club Hotel
Krystal Urban Cancun & Beach Club Cancun
Krystal Urban Cancun & Beach Club Hotel Cancun

Krystal Urban Cancun & Beach Club Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 731 out of 1445 reviews
Rating 8 - Good. 314 out of 1445 reviews
Rating 6 - Okay. 179 out of 1445 reviews
Rating 4 - Poor. 101 out of 1445 reviews
Rating 2 - Terrible. 120 out of 1445 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

Reviews

8/10 Good

Nettie Aganetha

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice hotel, excellent staff. But could use more hot water, 2 mornings of our stay had cold shower!
Stayed 11 nights in Jan 2026

10/10 Excellent

angela

Stayed 1 night in Jan 2026

8/10 Good

Brittany

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was really clean! Staff was really friendly and very knowledgeable on things to do in the city. It’s located right next door to the mall and a lot of little restaurants
Stayed 2 nights in Jan 2026

10/10 Excellent

Anthony

Everything was as expected, even hw
Stayed 8 nights in Jan 2026

10/10 Excellent

Gloria

Stayed 1 night in Jan 2026

10/10 Excellent

Jodi

Stayed 2 nights in Jan 2026

10/10 Excellent

Jodi

Liked: Cleanliness, staff & service, amenities
Perfect
Stayed 2 nights in Jan 2026

10/10 Excellent

Naweed

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
great very clean
Stayed 4 nights in Jan 2026

2/10 Terrible

Elena Mastalli, Whitby

Terrible place!
Stayed 7 nights in Jan 2026

8/10 Good

Christian

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean and the views was amazing! Affordable also. Definitely recommend
Stayed 4 nights in Jan 2026

10/10 Excellent

valery

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean, great staff and good food.
Stayed 3 nights in Jan 2026

10/10 Excellent

David

Stayed 1 night in Jan 2026

2/10 Terrible

Ali

Travelled with family and small children, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
I booked this because i missed. my flight and it was midnight. When i was booking expedia didnt show me that check in was at 3 pm. I needed the space for the night to sleep. So i ended up paying at the property much more. There was no manager and the front desk girl was not being kind or accommodating. This was a terrible experience. The room i booked through expedia went to waste as i never even used it and we left by the time it was check in time. I asked for a refund and even th expedia agent i was speaking to said the hotel would not answer his call. I m a loyal expedia client. please help me recover my money. Thanks
Stayed 1 night in Jan 2026

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff at front desk was super helpful. Spoke English very well. Wish I knew her name. And the room was nice with balcony. We had the PH so view was amazing.
Stayed 1 night in Jan 2026

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2026

2/10 Terrible

Derong

Stayed 3 nights in Jan 2026

8/10 Good

Clyde

Stayed 5 nights in Jan 2026

10/10 Excellent

hyeji

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Staffs are so friendly
Stayed 3 nights in Jan 2026

10/10 Excellent

Manuel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
All good! great location, nice terrace on room, nice view, clean, breakfast could be better but that's fine, well sorted and clean, dinners are great
Stayed 3 nights in Jan 2026

10/10 Excellent

Jesus

Stayed 7 nights in Dec 2025

8/10 Good

Ahmad Naveed

Stayed 2 nights in Jan 2026

4/10 Poor

Colin, Vernon

Stayed 4 nights in Jan 2026

4/10 Poor

Farah, North Vancouver

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The Krystal hotel is in a great location and has great views but the rooms are run down and dark and dingy bathrooms with no hot water. My room was on the 12 floor and was not cleaned properly. I had access to the beach club which is nothing special as the drinks will cost you a lot and there are not enough seats near the pool, as well the service is non existent. This hotel is not worth your 50 to 100 bucks.
Stayed 3 nights in Jan 2026

10/10 Excellent

Ale

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff was attentive, had a little problem with the room which was taken care of asap. Room was clean and nice.
Stayed 3 nights in Jan 2026

4/10 Poor

Ana

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Unfriendly staff, noisy room, stained towels and blankets, WC light not working.
Stayed 7 nights in Jan 2026