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Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All

5.0 star property

Photo gallery for Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All

4 outdoor pools, pool umbrellas, pool loungers
4 restaurants, breakfast, lunch, dinner served; international cuisine
Exterior
Luxury Room (Paradise)
Aerial view

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Breakfast included
  • Parking included
  • Free Wi-Fi

Explore the area

View map
Km 27.5 Mza. 37 SM. 12, Bahia Petempich, Puerto Morelos, QROO, 77580
  • Place, Arrecife de Puerto Morelos National Park
    ‪6 min walk‬
  • Place, Puerto Morelos Beach
    ‪13 min drive‬
  • Place, Puerto Morelos Town Square
    ‪17 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪23 min drive‬

Room options

View all photos for Suite (Swim Up Paradise)

View from room

Suite (Swim Up Paradise)

8.0 out of 10
Very good
(5 reviews)
  • 43 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room (Paradise)

Property amenity

Room (Paradise)

9.2 out of 10
Wonderful
(75 reviews)
  • Garden view
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Paradise Suite

Premium bedding, down duvets, free minibar, in-room safe

Paradise Suite

9.8 out of 10
Exceptional
(39 reviews)
  • Garden view
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (Paradise)

Premium bedding, down duvets, free minibar, in-room safe

Junior Suite (Paradise)

9.2 out of 10
Wonderful
(15 reviews)
  • Garden view
  • 43 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite (Swim Up Paradise)

View from room

Junior Suite (Swim Up Paradise)

  • 43 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Junior Suite(Paradise)

  • Sleeps 2

View all photos for Room, Ocean View (Paradise)

Room, Ocean View (Paradise) | View from room

Room, Ocean View (Paradise)

9.0 out of 10
Wonderful
(75 reviews)
  • Ocean view
  • 29 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (PARADISE CHILL OUT )

Suite (PARADISE CHILL OUT )

Suite (PARADISE CHILL OUT )

  • Ocean view
  • 58 sq m
  • Sleeps 4
  • 1 King Bed

Suite (PARADISE CHILL OUT SWIM UP)

10.0 out of 10
Exceptional
(2 reviews)
  • 58 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite with Sea View

Premium bedding, down duvets, free minibar, in-room safe

Suite with Sea View

  • 35 sq m
  • Sleeps 2

View all photos for Suite with internal view

Premium bedding, down duvets, free minibar, in-room safe

Suite with internal view

  • 30 sq m
  • Sleeps 2

View all photos for Suite with internal view

Outdoor dining

Suite with internal view

  • 51 sq m
  • Sleeps 4

View all photos for Suite with internal view

Premium bedding, down duvets, free minibar, in-room safe

Suite with internal view

  • 51 sq m
  • Sleeps 4

View all photos for Suite with internal view

Premium bedding, down duvets, free minibar, in-room safe

Suite with internal view

  • 62 sq m
  • Sleeps 2

View all photos for Suite with internal view

Premium bedding, down duvets, free minibar, in-room safe

Suite with internal view

  • 70 sq m
  • Sleeps 4

View all photos for Suite with internal view

Premium bedding, down duvets, free minibar, in-room safe

Suite with internal view

  • 65 sq m
  • Sleeps 4

View all photos for Suite with internal view

Premium bedding, down duvets, free minibar, in-room safe

Suite with internal view

  • 65 sq m
  • Sleeps 4

Paradise Ocean View Room

  • Sleeps 2

Paradise Room

  • Sleeps 2

Paradise Suite

  • Sleeps 2

Swim up Paradise Junior Suite

  • Sleeps 2

Swim up Paradise Suite

  • Sleeps 3

View all photos for Paradise Chill Out Suite

Combined shower/bathtub, rainfall showerhead, free toiletries

Paradise Chill Out Suite

  • Sleeps 3

View all photos for Paradise Swim Up Chill Out Suite

Combined shower/bathtub, rainfall showerhead, free toiletries

Paradise Swim Up Chill Out Suite

  • Sleeps 3

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About the area

Puerto Morelos

When you stay at Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All in Puerto Morelos, you'll be on the beach, within a 15-minute drive of Puerto Morelos Beach and Puerto Morelos Town Square. .This all-inclusive property is 8.3 mi (13.4 km) from Moon Palace Golf Club and 14.1 mi (22.7 km) from Riviera Cancun Golf Resort.

What's nearby

  • Arrecife de Puerto Morelos National Park - 6 min walk - 0.6 km
  • Puerto Morelos Beach - 13 min drive - 10.5 km
  • Moon Palace Golf Club - 15 min drive - 15.8 km
  • Ojo de Agua Beach - 16 min drive - 13.0 km
  • Puerto Morelos Town Square - 17 min drive - 13.4 km

Getting around

  • Cancun Intl. Airport (CUN) - 20 min drive

Restaurants

  • ‪Le Chique - ‬6 min drive
  • ‪Preferred Club Bar - ‬6 min drive
  • ‪Frank & Lola's Italian Trattoria - ‬5 min drive
  • ‪Lobby Bar - ‬4 min walk
  • ‪Mojito Bar - ‬6 min drive

About this property

Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All

Luxury property on the beach, with 4 outdoor pools
Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All offers 148 air-conditioned accommodations with free minibar items and minibars. Rooms open to furnished balconies or patios. Each accommodation is individually furnished and decorated. Beds feature down comforters and premium bedding. 42-inch Smart televisions come with premium cable channels. Bathrooms include shower/tub combinations with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; local and international calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

4 outdoor swimming pools are on site along with a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 6 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
Make yourself at home in one of the 148 individually decorated guestrooms, featuring free minibar items and Smart televisions. Your bed comes with down comforters and premium bedding. Rooms have private furnished balconies or patios. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature rainfall showerheads and complimentary toiletries.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 4 outdoor pools, a health club, and karaoke. This property also features complimentary wireless internet access, concierge services, and free babysitting.
Enjoy international cuisine at The Beach House, one of the property's 4 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. When you are in need of a refreshing drink, visit the beach bar or one of 6 bars/lounges, or 3 poolside bars. A complimentary buffet breakfast is served daily from 7:00 AM to 11:00 AM.
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. This property has 2 meeting rooms available for events. Free valet parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 11:00 AM.
The Beach House - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Rita's Taco House - This restaurant is located on the beach. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
Frank & Lola's - This restaurant serves dinner only. Open daily.
Latino - Onsite restaurant. Guests can enjoy drinks at the bar. Open daily.
5 O'Clock Somewhere Bar - Onsite bar. Open daily.
Late night fare is available from 24-hour room service.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Land activities

Fitness facilities
Kids club

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Language
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 3 poolside bars
  • 4 restaurants
  • 6 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • 5 O'Clock Somewhere Bar
  • Frank & Lola's
  • Latino
  • Rita's Taco House
  • The Beach House

Things to do

  • 4 outdoor pools
  • Beach volleyball
  • Beach yoga
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Games
  • Health club
  • Karaoke
  • Playground
  • Shopping

Family friendly

  • 4 outdoor pools
  • Baby bath
  • Baby toys
  • Changing table
  • Children's games
  • Children's toys
  • Free babysitting
  • Free children's club
  • Free rollaway/extra bed
  • Free supervised activities for children
  • Grocery/convenience store
  • High chair
  • Laundry facilities
  • Lifeguards on site
  • Mini-fridge
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 2 meeting rooms

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • Lifeguards
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch smart TV with premium cable channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Mini-fridge
  • Restaurant dining guides
  • Wet bar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free international calls
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Free rollaway/extra beds

Payment types

Important information

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Margaritaville Island Reserve Riviera Cancun
Margaritaville Island Reserve Riviera Cancun All Inclusive

Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 593 out of 1020 reviews
Rating 8 - Good. 202 out of 1020 reviews
Rating 6 - Okay. 118 out of 1020 reviews
Rating 4 - Poor. 52 out of 1020 reviews
Rating 2 - Terrible. 55 out of 1020 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Kapra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff made the trip incredible! Emilio, Manuel, Antonio, Ricardo...awesome service
Stayed 5 nights in Sep 2025

10/10 Excellent

Danica

The staff was amazing,
Stayed 7 nights in Oct 2025

10/10 Excellent

Sharon Anne

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay and all of the staff were so delightfully helpful. The low season is definitely quiet and relaxing, but all amenities are available, maintained, and used.
Stayed 7 nights in Oct 2025

6/10 Okay

Shawn

Liked: Cleanliness
Clean rooms and very friendly environment
Stayed 2 nights in Nov 2025

6/10 Okay

Troy

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Employees were great. This property is just to outdated compared to others. …nice, but keep looking.
Stayed 7 nights in Sep 2025

10/10 Excellent

Ashley

Stayed 5 nights in Oct 2025

4/10 Poor

Yuneisy

Travelled with family
The staff service is good, but the hotel doesn't respond to my requirements. They don't have any variety on the menu. The food is limited, it's not like other all-inclusive hotels. The beach was full of sargassum and couldn't be used. The access road to the hotel is in very poor condition.
Stayed 4 nights in Oct 2025

6/10 Okay

Douglas, Lawrence

Stayed 7 nights in Sep 2025

8/10 Good

Crystal

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Pros: - Hotel is close to the airport, about 22 mins. - Property was quiet and not crowded when we visited in October. - Staff are friendly and very helpful. - Pools are clean and not crowded - Very family friendly and has a kids club - The property is slowly showing its age but it is well-maintained. - I really enjoyed the food from the restaurants- Frank and Lola's Italian and the asian fusion restaurants, Taco house and beach house. The asian fusion could use more kid friendly menu. Cons: - The shower walls and floors has brown coloured tiles and small patterns which I found irritating. There was quite abit of brown grout in-between the tiles. I didn’t look forward to showering and I always wore bathroom slippers to shower. With the brown colour, its hard to tell how dirty the shower area is. - The tap water had a strong rotten smell coming from it. Not sure if this because of the hurricane season time of year. - The area rug in our room could use some deep cleaning or complete replacement. - Our rooms were never cleaned on time. The staff typically comes between 1-3pm and that usually falls within the nap time for our toddlers. We'd tell them to comeback in a couple of hours. Sometimes they did and other times they didn’t or forgot. - Food variety is limited, especially for the breakfast and room service menu. Overall, our stay was okay.
Stayed 8 nights in Sep 2025

10/10 Excellent

Micah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great trip
Stayed 4 nights in Sep 2025

2/10 Terrible

JASON

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay away from it. Save your money and time
Stayed 5 nights in Aug 2025

10/10 Excellent

Milivoj

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Margaritaville resort was very nice experience, relaxing and peaceful. My family stayed in this resort two years in a row. Meals and daily activities they prepared every day were amazing. We stayed in a ocean view room, it was cleaned every day changed sheets. Overall i recommend !!
Stayed 4 nights in Sep 2025

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was amazing, great service, excellent food…will for sure come back!
Stayed 6 nights in Sep 2025

2/10 Terrible

Xhensila

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I stayed at this property for 4 days and it was one of the most disappointing vacations I’ve ever had. The staff was very impolite, the room service was bad, and the so-called “all inclusive” system is a joke since you only get a few points that can be finished with just two beers. The food was extremely limited, and on three different occasions they didn’t even have beef or chicken, leaving us to eat tacos with only cheese. The photos online are completely misleading, there were no activities at all, and overall the resort looked nothing like what was advertised. Everything about this stay fell far below expectations, and I would not recommend it to anyone.
Stayed 4 nights in Sep 2025

10/10 Excellent

JACOB

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Aug 2025

10/10 Excellent

santino

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for relaxing
Stayed 4 nights in Jun 2025

6/10 Okay

MoNster

Liked: Cleanliness
Solid experience with many small bumps along the trip. The staff at times didn’t offer much help after multiple request. The staff were nice. Definitely recommend for an older couple. Not much night life but they have events shown on their app. The road to get there is terrible but that isn’t their fault.
Stayed 5 nights in Aug 2025

10/10 Excellent

Chanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very well kept! The staff was very nice and knowledgeable, and the cherry on top was no surprise taxes and fees upon arrival or checkout!!!!
Stayed 4 nights in Aug 2025

10/10 Excellent

Skylar

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was awesome, resort was extremely family friendly
Stayed 5 nights in Aug 2025

10/10 Excellent

Brooke

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a beautiful resort. Kids had a blast with the swim out rooms and choice of activities. Able to book excursions easily at fron desk. Booked and out on a snorkeling boat in 45 minutes! Great family vacation.
Stayed 4 nights in Jul 2025

8/10 Good

Maira

Liked: Cleanliness, property conditions & facilities
Place was okay.
Stayed 4 nights in Jul 2025

8/10 Good

Leticia I

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and safe
Stayed 4 nights in Jul 2025

10/10 Excellent

David, Seal Beach

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay. Strongly recommend it.
Stayed 5 nights in Aug 2025

10/10 Excellent

Gabriel, Seal Beach

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay, staff was great. 10/10. People are commenting about the seaweed. Not their fault. They did everything to keep it clean.
Stayed 2 nights in Aug 2025

10/10 Excellent

Nathan C.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best All Inclusive in Cancun! I love everything about Margaritaville. Going back.
Stayed 3 nights in Aug 2025