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Occidental Costa Cancún All Inclusive

3.5 star property

Photo gallery for Occidental Costa Cancún All Inclusive

Junior Studio Suite, Hot Tub, Ocean View
Garden
View from room
Free minibar, in-room safe, blackout curtains, iron/ironing board
Outdoor pool, pool umbrellas, pool loungers

Reviews

8.0 out of 10
Very good

Popular amenities

Explore the area

View map
Blvd. Kukulcan Km 4.5, Zona Hotelera, Cancun, QROO, 77500
  • Place, Playa Tortugas
    ‪6 min walk‬
  • Place, Langosta Beach
    ‪13 min walk‬
  • Place, Puerto Cancun Marina Town Center
    ‪13 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪101 min drive‬

Room options

View all photos for Double Room

Free minibar, in-room safe, blackout curtains, iron/ironing board

Double Room

8.0 out of 10
Very good
(275 reviews)
  • 33 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Double Room, Terrace

Double Room, Terrace

Double Room, Terrace

7.6 out of 10
Good
(56 reviews)
  • 33 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Double Room, Sea View

Double Room, Sea View

Double Room, Sea View

8.2 out of 10
Very good
(57 reviews)
  • 33 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for 2x2 interconnecting rooms

Free minibar, in-room safe, blackout curtains, iron/ironing board

2x2 interconnecting rooms

8.4 out of 10
Very good
(38 reviews)
  • 33 sq m
  • Resort view
  • Sleeps 7
  • 1 King Bed and 2 Double Beds OR 2 King Beds

View all photos for Junior Studio Suite, Hot Tub, Ocean View

Junior Studio Suite, Hot Tub, Ocean View

Junior Studio Suite, Hot Tub, Ocean View

8.0 out of 10
Very good
(7 reviews)
  • 77 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

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Occidental Tucancún All Inclusive

About the area

Cancun

With a stay at Occidental Costa Cancún All Inclusive in Cancun (Zona Hotelera), you'll be a 4-minute walk from Escénica Tower and a 3-minute drive from Puerto Cancun Marina Town Center. .This all-inclusive property is 3.4 mi (5.5 km) from Plaza 28 and 3.8 mi (6.2 km) from La Sagrada Familia Parish.

What's nearby

  • Playa Tortugas - 6 min walk - 0.6 km
  • Langosta Beach - 13 min walk - 1.1 km
  • Tortuga Beach - 11 min drive - 2.5 km
  • Puerto Cancun Marina Town Center - 13 min drive - 3.9 km
  • Plaza 28 - 24 min drive - 7.0 km

Getting around

  • Cancun Intl. Airport (CUN) - 24 min drive

Restaurants

  • ‪Starbucks - ‬7 min walk
  • ‪Restaurant Dos Lunas - ‬6 min walk
  • ‪The White Box Gastrobar - ‬8 min walk
  • ‪Los Chachalacos - ‬4 min walk
  • ‪Romanza - ‬6 min walk

About this property

Occidental Costa Cancún All Inclusive

Beachfront property with 4 restaurants and a full-service spa
Occidental Costa Cancún All Inclusive offers 358 accommodations with free minibar items and safes. Plasma televisions are featured in guestrooms.

Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. This Cancun property provides complimentary wireless Internet access, with a speed of 25+ Mbps. Additionally, rooms include coffee/tea makers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the property include an outdoor pool, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, Zenserenz. Services include hot stone massages, facials, and body treatments. The spa is equipped with a sauna, a hot tub, and Turkish bath/hammam. The spa is open daily.
Make yourself at home in one of the 358 guestrooms featuring free minibar items and plasma televisions. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and coffee/tea makers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find an outdoor pool, a sauna, and a fitness center. Additional amenities at this property include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy seafood at La Claraboya, one of the property's 4 restaurants, or stay in and take advantage of the room service (during limited hours). Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. A complimentary buffet breakfast is served daily from 7:00 AM to noon.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and noon.
La Claraboya - This restaurant specializes in seafood. Reservations are required.
México Lindo - This restaurant specializes in Mexican cuisine. Reservations are required. Open daily.
La Trattoria - This restaurant specializes in Italian cuisine. Reservations are required. Open daily.
Albatros - This buffet restaurant specializes in international cuisine. Open daily.
Late night fare is available from room service (during limited hours).

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All meals and snacks included
Room service during certain hours (limited menu)

Land activities

Fitness facilities

Entertainment

Onsite live performances

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7:00 AM to noon
  • 2 bars/lounges
  • 4 restaurants
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Albatros
  • La Claraboya
  • La Trattoria
  • México Lindo

Things to do

  • Children's club
  • Fitness classes
  • Full-service spa
  • Gym
  • Hot tub
  • Library
  • Outdoor pool
  • Outdoor pool (guest access)
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Yoga classes

Family friendly

  • Babysitting (surcharge)
  • Children's club
  • Free rollaway/extra bed
  • Free supervised activities for children
  • In-room cot
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Facials
  • Hot stone massages
  • Hot tub
  • Sauna
  • Spa open daily
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 3 buildings
  • Banquet hall
  • Built in 1994
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Free rollaway/extra bed

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch plasma TV

Food and drink

  • Coffee/tea maker
  • Free stocked minibar
  • Late-night room service

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Eco-friendly toiletries
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • A facilities fee includes use of: spa

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Additional fees apply for use of the spa, motorized personal watercraft, and parasailing.

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Barcelo All Inclusive Cancun
Barcelo Cancun All Inclusive
Barcelo Cancun Costa
Barcelo Costa
Barcelo Costa All Inclusive
Barcelo Costa Cancun
Occidental Costa Cancún All Inclusive All-inclusive property
Cancun Costa
Cancun Costa Barcelo
Costa Barcelo Cancun
Barcelo Costa Cancun Hotel Cancun
Barcelo Costa Cancun Mexico
Costa Real Cancun
Gran Costa Real
Occidental Costa Cancún All Inclusive Cancun
Occidental Costa Cancún Cancun
Occidental Costa Cancún
Occintal Costa Cancún Inclusi

Occidental Costa Cancún All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 1124 out of 2557 reviews
Rating 8 - Good. 663 out of 2557 reviews
Rating 6 - Okay. 387 out of 2557 reviews
Rating 4 - Poor. 186 out of 2557 reviews
Rating 2 - Terrible. 197 out of 2557 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Hana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. The food was amazing. The staff was very friendly. We plan to visit again next year.
Stayed 5 nights in Jul 2025

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jul 2025

10/10 Excellent

Manuela, Arlington Heights

Stayed 8 nights in Jul 2025

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities
El hotel está muy bien ubicado, camas cómodas, la comida deliciosa y con mucha variedad de comida, lo único que me pareció por mejorar, es lo difícil de poder reservar en los restaurantes, cuando llegamos nos dijeron que al día siguiente podíamos hacer reservación en las horas de la mañana pero como teníamos nuestro itinerario lleno, no lo hicimos, pero el último día de nuestra estadía fuimos a separar cupo para uno de los restaurantes y nos dijeron que ya no había espacio y que se debía hacer con dos días de anticipación, pero la verdad, por esto no daría 5 estrellas a este hotel, ya que la comida del buffet, siempre estuvo muy buena, y con mucha variedad, hasta de pronto nos fue mejor ahí, que en el propio restaurante. La playa estaba muy limpia, y todo el hotel en general. Muy bonito todo.
Stayed 4 nights in Jul 2025

10/10 Excellent

Mario

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Este hotel superó todas mis expectativas, especialmente en el aérea de la comida, todo estaba súper rico y con mucha variedad. La atención de los trabajadores fue 5 estrellas.
Stayed 4 nights in Jul 2025

6/10 Okay

Maria

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Staff was very friendly Hotel is old Shower water pressure low Food not so good
Stayed 3 nights in Jul 2025

10/10 Excellent

Daniel Alfredo

Stayed 4 nights in Jul 2025

10/10 Excellent

Christian Pimentel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2025

6/10 Okay

Brenda Lee

Travelled with group
Liked: Cleanliness, staff & service
So upon check in we were supposed to have two beds as it was my best friend and I. They gave us a king. Fine, not the worst thing that can happen. We go to our room, unpacked, i said to my friend it seems kinda warm in here. Turns out, the AC was broken. Now we had to pack it up and get moved to another room. Finally working AC. The showers were a nice size. Unfortunately our shower must of had a clog because 5 minutes into your shower, i filled up like the Hudson riiver. So the next person had to wait until the water went down. I would give the food a 4 at best. We did end up eating out a few times. Staff was great! I came across one very cranky waitress at the Mexican restaurant. That was my only negative with staff. We didn’t have any real seaweed problems so that was a plus:. Overall rating: 4
Stayed 7 nights in Jul 2025

10/10 Excellent

patricia contrerasde

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our cleaning lady Marisa nah was the sweetest and went above and beyond to keep our rooms cleaned
Stayed 7 nights in Jul 2025

8/10 Good

Frances

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is clean and the staff are welcoming and attentive. However, even though it’s all inclusive resort, restaurants are limited. You get a number of days depending how long is your stay is to enjoy the restaurants. We stayed for 6 days and 5 nights and were only allowed to eat at the specialty dining restaurants 2 out of those nights the rest were at the buffet. Also food was okay. It was good at the buffet and the restaurants we went to but nothing that stood out and was super delicious. The snack bar that’s at the Lobby has better tasting food in my opinion. The drinks like Bahama mama and Pina Colada were watered down. There is only one main pool and they have a secluded beach swimming area. They have 2 bars one by the beach and one at the lobby, the beach bar closes at 8pm and the lobby at 11pm daily. The bathrooms by the pool area were always dirty or clogged. Other than that we had a great time. They have a number of activities and shows at the resort to keep guest entertainment.
Stayed 5 nights in Jul 2025

2/10 Terrible

Enrik

Disliked: Cleanliness, staff & service, property conditions & facilities
Pool staying open late was good. Food was terrible drinks had no flavor service was not all there. But overall food was really bad snack bar food was dry some look like it has set up there for 24hrs some taste like freezing burn and you could only eat at the restaurant certain amount of time and that was the food tasted fresh and restaurants were really small.
Stayed 6 nights in Jul 2025

4/10 Poor

Elizabeth, Elgin

Travelled with group
Disliked: Staff & service, property conditions & facilities
They didn't give me the room I asked for. There was something that stung us at night when we were sleeping. The internet didn't work.
Stayed 5 nights in Jul 2025

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
4 restaurants
Stayed 4 nights in Jul 2025

6/10 Okay

Ivory

Travelled with family
Disliked: Room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

May

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

10/10 Excellent

Shaikh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food Options are good
Stayed 4 nights in Jul 2025

10/10 Excellent

Vibhishan Nath Reddy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 4 nights in Jul 2025

10/10 Excellent

Gilbert Da

Liked: Cleanliness
Stayed 5 nights in Jul 2025

6/10 Okay

Natalie

Travelled with family
The service was really disappointing and the food was ok not great.
Stayed 5 nights in Jul 2025

4/10 Poor

Ryan

Travelled with partner
Disliked: Amenities, property conditions & facilities
We stayed a total of 5 nights. During those 5 nights we lost power at least 12 times. We both have sleep apnea and didnt get a decent night sleep the entire time due to our machines shutting off. The food was not at all what we were expecting either. Little variation day to day and most everything had no flavor!
Stayed 5 nights in Jul 2025

8/10 Good

Sergio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nuetra estancia en este hotel fue muy buena he estado en cancun varias veces pero mi primera vez en este hotel y no me quejo muy comoda la cama el cuarto y las instalaciones super limpias muy buena atención del personal, la comida es buena aunque un poco de variedad pero aun asi nos gusto mucho y muy buen sabor. La alberca tiene suficientes camastros y tambien la playa pero la playa es un poco chica el area para nadar porque está restringida por las ramas marinas
Esta es el area de la playa muy cómodo y nada aburrido
Stayed 7 nights in Jul 2025

2/10 Terrible

Dolores

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The view of my room was the best part. Bed to hard. No water available for when I wanted to shower. The buffet food was cold and ordinary. The whole 4 days we stayed we one got to go to one actual dinner which is not what I payed for. And honestly everytime it was empty for dinner at all three locations. Sodas were flat and alcoholic beverages were not that! So disappointed with my first trip to Cancun because of this resort and all its problems.
Stayed 3 nights in Jul 2025

2/10 Terrible

Itzel Guadalupe Gonzalez

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was not accommodating at all and was rude
Stayed 3 nights in Jul 2025

4/10 Poor

Hozthman Ariel Brana

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities
I didn't like the fact that you were only allowed to reserve one night for dinner, it was depending on the nights you stay. The power keep going on and off. The day we were leaving there was no water. The only good thing was the kayak tour with Brandon and the shows. The food was good and the service at the restaurant were really good.
Stayed 3 nights in Jul 2025