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Real Inn Cancún

4.0 star property

Photo gallery for Real Inn Cancún

Outdoor pool, open 8:00 AM to 8:00 PM, pool loungers
Lobby
Lobby sitting area
Master Suite Vista a la Laguna
Front of property

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Breakfast available
  • Room service

Explore the area

Map
Km 5.5 Boulevard Kukulkán, Zona Hotelera, Cancun, QROO, 77500
  • Langosta Beach
    ‪3 min walk‬
  • Tortuga Beach
    ‪12 min walk‬
  • La Isla Shopping Mall
    ‪8 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪28 min drive‬

Room options

View all photos for Ejecutiva Matrimonial Vista a la Laguna

Ejecutiva Matrimonial Vista a la Laguna

Ejecutiva Matrimonial Vista a la Laguna

  • Lagoon view
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Master Suite Vista a la Laguna

Master Suite Vista a la Laguna

Master Suite Vista a la Laguna

  • Lagoon view
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Dos Camas Vista al Boulevard

Deluxe Dos Camas Vista al Boulevard

Deluxe Dos Camas Vista al Boulevard

  • City view
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Dos Camas Vista a la Laguna

Deluxe Dos Camas Vista a la Laguna

Deluxe Dos Camas Vista a la Laguna

  • Lagoon view
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Vista a la Laguna

Junior Suite Vista a la Laguna

Junior Suite Vista a la Laguna

  • Lagoon view
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Vista al Boulevard

Premium bedding, in-room safe, desk, blackout curtains

Junior Suite Vista al Boulevard

  • City view
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe King Vista a la Laguna

Deluxe King Vista a la Laguna

Deluxe King Vista a la Laguna

  • Lagoon view
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Ejecutiva Matrimonial Vista al Boulevard

Premium bedding, in-room safe, desk, blackout curtains

Ejecutiva Matrimonial Vista al Boulevard

  • City view
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe King Vista al Boulevard

Deluxe King Vista al Boulevard

Deluxe King Vista al Boulevard

  • City view
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

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2 outdoor pools, open 8:00 AM to 8:00 PM, pool umbrellas, pool loungers

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  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
4.4 out of 5, Excellent, (2517)
The price is NZ$212
for 1 room
includes taxes & fees
14 May - 15 May
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About the area

Cancun

Located in Cancun (Zona Hotelera), Real Inn Cancún is a 3-minute walk from Langosta Beach and 12 minutes by foot from Tortuga Beach. .This eco-certified hotel is 1.1 mi (1.7 km) from Teatro de Cancún and 2.7 mi (4.3 km) from Cancun Convention Center.

What's nearby

  • Langosta Beach - 3 min walk - 0.3 km
  • Tortuga Beach - 12 min walk - 1.1 km
  • Puerto Cancun Marina Town Center - 4 min drive - 4.5 km
  • Cancun Convention Center - 5 min drive - 4.4 km
  • La Isla Shopping Mall - 8 min drive - 7.0 km

Getting around

  • Cancun Intl. Airport (CUN) - 28 min drive

Restaurants

  • ‪Breakfast - ‬5 min walk
  • ‪Venecia - ‬7 min walk
  • ‪Las Olas - ‬8 min walk
  • ‪RIU Caribe Pizzeria - ‬5 min walk
  • ‪Swim-up Bar - ‬4 min walk

About this property

Real Inn Cancún

Lakefront hotel with a health club and a 24-hour front desk
Real Inn Cancún offers 160 accommodations with laptop-compatible safes and complimentary bottled water. Beds feature premium bedding. 32-inch flat-screen televisions come with satellite channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers.

This Cancun hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a health club.
Stay in one of 160 guestrooms featuring flat-screen televisions. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as laptop-compatible safes and desks.
Enjoy recreational amenities such as a health club and an outdoor pool. Additional amenities at this Beaux Arts hotel include complimentary wireless internet access, tour/ticket assistance, and a banquet hall.
Enjoy international cuisine at Stock Cafe, a poolside restaurant which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Full breakfasts are available daily from 6 AM to 11 AM for a fee.
Featured amenities include complimentary wired internet access, a business center, and dry cleaning/laundry services. This hotel has 3 meeting rooms available for events. Free self parking is available onsite.
Full breakfasts are available for a surcharge and are served each morning between 6 AM and 11 AM.
Stock Cafe - This poolside restaurant specializes in international cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar.
Pool Bar - This bar overlooks the pool. Open daily.
Lobby Bar - Onsite bar. Open daily.
Kiosko - Onsite coffee shop. Open daily.
Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Onsite parking available only on request
  • Free self parking on site

Food and drink

  • Daily full breakfast available 6 AM to 11 AM for a fee: MXN 290 for adults and MXN 140 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Kiosko
  • Lobby Bar
  • Pool Bar
  • Stock Cafe

Things to do

  • Health club
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 3 meeting rooms
  • Business centre

Outdoors

  • Garden
  • On a lake
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Tile flooring in room
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels
  • Streaming services

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Payment types

Important information

Optional extras

  • Fee for full breakfast: approximately MXN 290 for adults and MXN 140 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

We should mention

Pool access available from 8:00 AM to 8:00 PM
No pets and no service animals are allowed at this property

Property is also known as

Real Inn Cancún Camino Real Cancun
Real Inn Cancún Camino Real
Real Cancún Camino Real Cancun
Real Cancún Camino Real
Real Inn Cancún Cancun
Real Cancún Cancun
Real Cancún
Real Inn Cancún by Camino Real
Real Inn Cancún Hotel Cancun
Real Inn Cancún Hotel

Real Inn Cancún Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 413 out of 1000 reviews
Rating 8 - Good. 233 out of 1000 reviews
Rating 6 - Okay. 147 out of 1000 reviews
Rating 4 - Poor. 95 out of 1000 reviews
Rating 2 - Terrible. 112 out of 1000 reviews

7.8/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Rashal

Disliked: Staff & service
Hotel Review: Disappointing Stay I recently stayed at a hotel in Cancun, and unfortunately, my experience was far from pleasant. The staff’s behavior was absolutely terrible, particularly a lady named Elizabeth. She displayed no interest in providing basic services and was extremely rude whenever we asked for assistance. Her attitude made the stay even more uncomfortable and unwelcoming. The lack of professionalism and courtesy from the staff was disappointing, and it overshadowed any positive aspects of the hotel. If customer service is important to you, I would strongly advise against staying at this hotel. I cannot recommend this place to anyone and will not be returning.
Stayed 2 nights in Jan 2025

4/10 Poor

GABRIEL

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Overrated!!
Stayed 1 night in Jan 2025

8/10 Good

Rajasekhar Reddy Ketham

Stayed 2 nights in Jan 2025

10/10 Excellent

Adam

Stayed 1 night in Jan 2025

4/10 Poor

MIRIAN

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms smelled strongly of humidity. Bedsheets were stained. The first night we stayed we didn’t even get bath towels and were charge when we requested some. Bathroom leaked water into the room. The Pool was nice. Overall would not recommend.
Stayed 5 nights in Jan 2025

8/10 Good

Akhtar, Sureey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

2/10 Terrible

Alex

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Housekeeping entered our room at 8 AM even with the do not disturb sign on the door
Stayed 1 night in Jan 2025

8/10 Good

Russell, Mount Vernon

Travelled with group
Liked: Staff & service
Disliked: Amenities
Most of my friends stayed here with me the same night and the tvs did not work at all.
Stayed 1 night in Jan 2025

10/10 Excellent

Adam

Stayed 3 nights in Jan 2025

4/10 Poor

Felipe

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Pros/ Good customer service and location were great. Cons/ I felt it lacked several things. There was no fridge in the room which I find inconvenient. The ice machine was located in one of the floors so unless you were staying there you had to go up or down to get it. We had a small accident when we went out and I could not find a pharmacy opened so I requested some items of the emergency kit to which they told me they didn’t have one. Also the shower head looked like they hadn’t clean it in days and when I turn the handle to turn it on it feel I had to figure out how to put it back on so I could shower
Stayed 2 nights in Dec 2024

10/10 Excellent

Magan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Real Inn property was incredible! We had several meals in the restaurant and everything was amazing. The entire property was extremely clean! We coordinated a trip to downtown Cancun through the security guard and it was easy, quick and super fun. Cannot say enough good things about this property and our experience!
Stayed 2 nights in Jan 2025

10/10 Excellent

Karapet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2025

8/10 Good

IAN

Liked: Cleanliness, staff & service
Good value
Stayed 4 nights in Jan 2025

10/10 Excellent

Abram

Liked: Cleanliness
Stayed 1 night in Jan 2025

10/10 Excellent

Abram

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a wonderful stay, wonderful staff. Would stay there any time again
Stayed 1 night in Dec 2024

4/10 Poor

Christian Ivan

Travelled with partner
Disliked: Amenities, property conditions & facilities
There was no hot water the whole time we stayed there and the “breakfast” that was included was terrible.
Stayed 7 nights in Dec 2024

10/10 Excellent

Hirotatsu

Stayed 1 night in Jan 2025

8/10 Good

Nisrine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Dec 2024

6/10 Okay

Luis

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Jan 2025

8/10 Good

Seetharaman

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room service staff and the repair person who came in were very professional and did a nice job. Couple of issues we encountered during our stay was - the locker was not functional. It was then replaced - water was leaking from the exhaust vent in the ceiling. This was also fixed. The water pressure in the shower was not good. Moreover, the water was not warm enough for shower on many occassions.
Stayed 7 nights in Dec 2024

10/10 Excellent

Dennys

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great view

Great view, better than expected. Food bad to average. Very well located.
Stayed 2 nights in Jan 2025

10/10 Excellent

Adalmira

Stayed 1 night in Dec 2024

8/10 Good

Nisrine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay!
Stayed 2 nights in Dec 2024

8/10 Good

Alain

Travelled with partner
Disliked: Amenities
Staff average Cleanliness average Sea View excellent - junior suite Property condition low Operations in general low Staff not customer oriented
Stayed 1 night in Jan 2025

2/10 Terrible

Oscar Federico

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
There is only a limited amount of parking, the manager was rude when I asked him about parking, the water was cold in the shower, there were no towels in the room, noise from the street is terrible and kept me up all night. The worst travel experience. Would not recommend unless you book a room that’s not on the street side and don’t have a car.