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Hotel Riu Dunamar - All Inclusive

3.5 star property

Photo gallery for Hotel Riu Dunamar - All Inclusive

5 outdoor pools, pool umbrellas, pool loungers
6 bars/lounges, 2 swim-up bars, poolside bar
2 bedrooms, free minibar, in-room safe, individually decorated
5 restaurants, breakfast, lunch, dinner served; Italian cuisine
Lobby

Reviews

8.2 out of 10
Very good

Popular amenities

  • Hot tub
  • Bar
  • Breakfast included
  • All-inclusive

Explore the area

View map
Blvd. Costa Mujeres, Costa Mujeres, QROO, 77720
  • Place, North Beach
  • Place, Isla Mujeres Ferry Terminal
  • Place, Mujeres Beach
    ‪14 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪88 min drive‬

Room options

View all photos for Standard Double Room (E)

2 bedrooms, free minibar, in-room safe, individually decorated

Standard Double Room (E)

10.0 out of 10
Exceptional
(1 review)
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, Partial Ocean View (E)

2 bedrooms, free minibar, in-room safe, individually decorated

Double Room, Partial Ocean View (E)

  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room (L)

2 bedrooms, free minibar, in-room safe, individually decorated

Standard Double Room (L)

8.0 out of 10
Very good
(1 review)
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, Partial Ocean View (L)

2 bedrooms, free minibar, in-room safe, individually decorated

Double Room, Partial Ocean View (L)

  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room, Ocean View (L)

2 bedrooms, free minibar, in-room safe, individually decorated

Standard Double Room, Ocean View (L)

  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Room (L)

2 bedrooms, free minibar, in-room safe, individually decorated

Family Room (L)

  • 70 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds and 1 King Bed

View all photos for Suite (L)

2 bedrooms, free minibar, in-room safe, individually decorated

Suite (L)

  • 55 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room (M)

2 bedrooms, free minibar, in-room safe, individually decorated

Standard Double Room (M)

8.0 out of 10
Very good
(21 reviews)
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, Partial Ocean View (M)

2 bedrooms, free minibar, in-room safe, individually decorated

Double Room, Partial Ocean View (M)

9.4 out of 10
Exceptional
(3 reviews)
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, Ocean View (M)

2 bedrooms, free minibar, in-room safe, individually decorated

Double Room, Ocean View (M)

9.4 out of 10
Exceptional
(3 reviews)
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Suite, 2 Bedrooms (M)

2 bedrooms, free minibar, in-room safe, individually decorated

Family Suite, 2 Bedrooms (M)

  • 70 sq m
  • 2 bedrooms
  • Sleeps 5
  • 2 Double Beds and 1 King Bed

View all photos for Suite (M)

2 bedrooms, free minibar, in-room safe, individually decorated

Suite (M)

10.0 out of 10
Exceptional
(2 reviews)
  • 55 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room (U)

2 bedrooms, free minibar, in-room safe, individually decorated

Standard Double Room (U)

8.2 out of 10
Very good
(158 reviews)
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, Partial Ocean View (U)

2 bedrooms, free minibar, in-room safe, individually decorated

Double Room, Partial Ocean View (U)

8.0 out of 10
Very good
(25 reviews)
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, Ocean View (U)

2 bedrooms, free minibar, in-room safe, individually decorated

Double Room, Ocean View (U)

9.0 out of 10
Wonderful
(32 reviews)
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Suite, 2 Bedrooms (U)

2 bedrooms, free minibar, in-room safe, individually decorated

Family Suite, 2 Bedrooms (U)

9.4 out of 10
Exceptional
(3 reviews)
  • 70 sq m
  • 2 bedrooms
  • Sleeps 5
  • 2 Double Beds and 1 King Bed

View all photos for Suite (U)

2 bedrooms, free minibar, in-room safe, individually decorated

Suite (U)

10.0 out of 10
Exceptional
(3 reviews)
  • 55 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room (B2C-US)

2 bedrooms, free minibar, in-room safe, individually decorated

Standard Double Room (B2C-US)

  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, Partial Ocean View (B2C-US)

2 bedrooms, free minibar, in-room safe, individually decorated

Double Room, Partial Ocean View (B2C-US)

  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, Ocean View (B2C-US)

2 bedrooms, free minibar, in-room safe, individually decorated

Double Room, Ocean View (B2C-US)

  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Suite, 2 Bedrooms (B2C-US)

2 bedrooms, free minibar, in-room safe, individually decorated

Family Suite, 2 Bedrooms (B2C-US)

  • 70 sq m
  • Sleeps 5
  • 4 Twin Beds

View all photos for Suite (B2C-US)

2 bedrooms, free minibar, in-room safe, individually decorated

Suite (B2C-US)

  • 55 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room Standard

2 bedrooms, free minibar, in-room safe, individually decorated

Double Room Standard

7.0 out of 10
Good
(2 reviews)
  • 36 sq m
  • Sleeps 4

View all photos for Double Room Classic with Partial Sea View

2 bedrooms, free minibar, in-room safe, individually decorated

Double Room Classic with Partial Sea View

  • 36 sq m
  • Sleeps 4

View all photos for Double Room Superior with Sea View

2 bedrooms, free minibar, in-room safe, individually decorated

Double Room Superior with Sea View

  • 36 sq m
  • Sleeps 4

View all photos for Family Room -5 guests- Classic

2 bedrooms, free minibar, in-room safe, individually decorated

Family Room -5 guests- Classic

  • 70 sq m
  • Sleeps 5

View all photos for Standard Double Room, Oceanfront (U)

2 bedrooms, free minibar, in-room safe, individually decorated

Standard Double Room, Oceanfront (U)

9.2 out of 10
Wonderful
(5 reviews)
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room Superior with Sea View

2 bedrooms, free minibar, in-room safe, individually decorated

Double Room Superior with Sea View

  • 36 sq m
  • Sleeps 4

View all photos for Double Room Classic with Partial Sea View

2 bedrooms, free minibar, in-room safe, individually decorated

Double Room Classic with Partial Sea View

  • 36 sq m
  • Sleeps 4

View all photos for Double Room Standard

2 bedrooms, free minibar, in-room safe, individually decorated

Double Room Standard

  • 36 sq m
  • Sleeps 4

View all photos for Double Room Standard with Sea View

2 bedrooms, free minibar, in-room safe, individually decorated

Double Room Standard with Sea View

  • 36 sq m
  • Sleeps 4

View all photos for Double Room with Partial Sea View

2 bedrooms, free minibar, in-room safe, individually decorated

Double Room with Partial Sea View

  • 36 sq m
  • Sleeps 4

View all photos for Double Room Standard

2 bedrooms, free minibar, in-room safe, individually decorated

Double Room Standard

  • 36 sq m
  • Sleeps 4

View all photos for Family Room -5 guests-

2 bedrooms, free minibar, in-room safe, individually decorated

Family Room -5 guests-

  • 70 sq m
  • Sleeps 5

View all photos for Standard Double Room, Oceanfront (B2C-US)

2 bedrooms, free minibar, in-room safe, individually decorated

Standard Double Room, Oceanfront (B2C-US)

  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, 2 Bedrooms (U)

2 bedrooms, free minibar, in-room safe, individually decorated

Standard Double Room, 2 Bedrooms (U)

9.4 out of 10
Exceptional
(3 reviews)
  • 36 sq m
  • 2 bedrooms
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room (C)

2 bedrooms, free minibar, in-room safe, individually decorated

Standard Double Room (C)

8.8 out of 10
Excellent
(5 reviews)
  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Double Room, Partial Ocean View (C)

2 bedrooms, free minibar, in-room safe, individually decorated

Double Room, Partial Ocean View (C)

  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Double Room, Ocean View (C)

2 bedrooms, free minibar, in-room safe, individually decorated

Double Room, Ocean View (C)

  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Family Suite, 2 Bedrooms (C)

2 bedrooms, free minibar, in-room safe, individually decorated

Family Suite, 2 Bedrooms (C)

  • 70 sq m
  • 2 bedrooms
  • Sleeps 5
  • 4 Double Beds OR 2 King Beds

View all photos for Suite (C)

2 bedrooms, free minibar, in-room safe, individually decorated

Suite (C)

  • 55 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, Connecting Rooms (C)

2 bedrooms, free minibar, in-room safe, individually decorated

Standard Double Room, Connecting Rooms (C)

  • 36 sq m
  • 2 bedrooms
  • Sleeps 8
  • 4 Double Beds OR 2 King Beds

View all photos for Double Room, Partial Ocean View (B2C-CA)

2 bedrooms, free minibar, in-room safe, individually decorated

Double Room, Partial Ocean View (B2C-CA)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Double Room, Ocean View (B2C-CA)

2 bedrooms, free minibar, in-room safe, individually decorated

Double Room, Ocean View (B2C-CA)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Standard Double Room (B2C-CA)

2 bedrooms, free minibar, in-room safe, individually decorated

Standard Double Room (B2C-CA)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Standard Double Room, Connecting Rooms (B2C-CA)

2 bedrooms, free minibar, in-room safe, individually decorated

Standard Double Room, Connecting Rooms (B2C-CA)

  • 2 bedrooms
  • Sleeps 8
  • 4 Double Beds OR 2 King Beds

View all photos for Family Suite, 2 Bedrooms (B2C-CA)

2 bedrooms, free minibar, in-room safe, individually decorated

Family Suite, 2 Bedrooms (B2C-CA)

  • 2 bedrooms
  • Sleeps 5
  • 4 Double Beds OR 2 King Beds

View all photos for Suite (B2C-CA)

2 bedrooms, free minibar, in-room safe, individually decorated

Suite (B2C-CA)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, 2 Bedrooms (B2C-US)

2 bedrooms, free minibar, in-room safe, individually decorated

Standard Double Room, 2 Bedrooms (B2C-US)

  • 2 bedrooms
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room, Connecting Rooms (L)

2 bedrooms, free minibar, in-room safe, individually decorated

Standard Double Room, Connecting Rooms (L)

  • 1 bedroom
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room ( Kid Stay Free | C)

Standard Double Room ( Kid Stay Free | C) | Children’s area

Standard Double Room ( Kid Stay Free | C)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Standard Double Room (Kids Free | B2C-CA)

2 bedrooms, free minibar, in-room safe, individually decorated

Standard Double Room (Kids Free | B2C-CA)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

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About the area

Costa Mujeres

Located in Costa Mujeres, Hotel Riu Dunamar - All Inclusive is by the ocean, within a 15-minute drive of Playa Mujeres Golf Club and Punta Sam Ferry Terminal. .This all-inclusive property is 15.2 mi (24.5 km) from Langosta Beach and 9.5 mi (15.2 km) from Ultramar Ferry Puerto Juárez.

What's nearby

  • Playa Mujeres Golf Club - 11 min drive - 5.8 km
  • Mujeres Beach - 14 min drive - 7.1 km
  • Ultramar Ferry Puerto Juárez - 33 min drive - 16.0 km
  • Cancun Mall - 40 min drive - 19.8 km

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪So Cal Gourmet Food Emporium - ‬4 min drive
  • ‪Grand Caribe - ‬4 min drive
  • ‪Pompeya - ‬7 min walk
  • ‪The Shores Restaurant - ‬4 min drive
  • ‪Steakhouse - ‬8 min walk

About this property

Hotel Riu Dunamar - All Inclusive

All-inclusive property with 5 restaurants and 5 outdoor pools
Hotel Riu Dunamar - All Inclusive offers 740 air-conditioned accommodations with free minibar items and safes. Rooms open to balconies or patios. Each accommodation is individually decorated. Flat-screen televisions come with satellite channels. Rooms have partially open bathrooms. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is offered daily and change of towels can be requested. Housekeeping is provided on request.

A health club and a complimentary water park with waterslides are featured at the property. 5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub, a steam room, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Massages are available on the beach and in the spa; other services include facials and body treatments. The spa is equipped with a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 740 individually decorated guestrooms, featuring free minibar items and flat-screen televisions. Rooms have private balconies or patios. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Partially open bathrooms with showers feature complimentary toiletries and hair dryers.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 5 outdoor swimming pools, a nightclub, and a complimentary water park. Additional features at this property include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Satisfy your appetite at Isla Mujeres, one of the property's 5 restaurants. When you are in need of a refreshing drink, visit the poolside bar or one of 6 bars/lounges, or 2 swim-up bars. A complimentary buffet breakfast is served daily from 7 AM to 10:30 AM.
Featured amenities include limo/town car service, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Costa Mujeres? This property has 1378 square feet (128 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7 AM and 10:30 AM.
Isla Mujeres - This buffet restaurant serves breakfast, lunch, and dinner.
Kulinarium - This restaurant serves dinner only. Open daily.
Pompeya - This buffet restaurant specializes in Italian cuisine and serves dinner only. Open daily.
Bamboo - This buffet restaurant specializes in Asian cuisine and serves dinner only. Open daily.
Las Brasas - This steakhouse serves dinner only. Open daily.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Scuba-diving lessons
Snorkeling

Entertainment

Onsite entertainment and activities
Onsite live performances

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7 AM to 10:30 AM
  • 2 swim-up bars
  • 5 restaurants
  • 6 bars/lounges
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Bamboo
  • Isla Mujeres
  • Kulinarium
  • Las Brasas
  • Pompeya

Things to do

  • 18-hole adjacent golf course
  • 5 outdoor pools
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Health club
  • Hot tub
  • Kayaking
  • Nightclub
  • Playground
  • Scuba diving
  • Shopping
  • Snorkelling
  • Steam room
  • TV in common areas
  • Waterslide
  • Windsurfing

Family friendly

  • 5 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free water park access
  • Grocery/convenience store
  • Living room
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 1,378 square feet of conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 2 treatment rooms
  • Facials
  • Hot tub
  • Spa open daily
  • Steam room

Accessibility

  • No lift

More

  • 1 building
  • 100% renewable energy
  • 5 floors
  • Banquet hall
  • Built in 2017
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Partially-open bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Living room
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
When a room reservation includes a round-trip airport transfer at no charge, it's essential to respond to the supplier's message to arrange the shuttle service.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 33.94 per person, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa

Property is also known as

Riu Dunamar All Inclusive All-inclusive property Costa Mujeres
All-inclusive property Riu Dunamar All Inclusive Costa Mujeres
Riu Dunamar All Inclusive All-inclusive property Costa Mujeres
Riu Dunamar All Inclusive All-inclusive property
Riu Dunamar All Inclusive Costa Mujeres
Costa Mujeres Riu Dunamar All Inclusive All-inclusive property
All-inclusive property Riu Dunamar All Inclusive Costa Mujeres
Costa Mujeres Riu Dunamar All Inclusive All-inclusive property
Riu Dunamar All Inclusive All-inclusive property Costa Mujeres
Riu Dunamar All Inclusive All-inclusive property
Riu Dunamar All Inclusive Costa Mujeres
All-inclusive property Riu Dunamar All Inclusive
Riu Dunamar All Inclusive
Hotel Riu Dunamar - All Inclusive Costa Mujeres
Hotel Riu Dunamar - All Inclusive All-inclusive property

Hotel Riu Dunamar - All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 570 out of 1149 reviews
Rating 8 - Good. 293 out of 1149 reviews
Rating 6 - Okay. 163 out of 1149 reviews
Rating 4 - Poor. 61 out of 1149 reviews
Rating 2 - Terrible. 62 out of 1149 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Olga Lidia De La

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing first time experience
Stayed 5 nights in Aug 2025

10/10 Excellent

Glenda

Stayed 5 nights in Jul 2025

8/10 Good

Armando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place but hot pools
Stayed 6 nights in Jul 2025

10/10 Excellent

Ignacio

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean staff was amazing food was great had a great time with my family will be back
Stayed 5 nights in Jul 2025

2/10 Terrible

Alina, des plaines

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I do not recommend this resort! Traveled with my wife and we both got food poisoning! Management does not care and takes no responsibility. Luis at the front desk was especially rude and dismissive. The food is not being handled properly and the options are VERY limited. No single serve bottled water is being offered! The are NO bathrooms at the restaurants, you have to go in the lobby. We will not be returning.
Stayed 7 nights in Jul 2025

10/10 Excellent

Molly

Stayed 4 nights in Jul 2025

6/10 Okay

Laibel

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Limited food variety, but ok for the price and being an all inclusive Hotel I guess. Most of the servers looked and acted as if they didn’t want to be there. Only one good guy that earned well deserved tips throughout our stay. His name is Neto and works at the buffet for lunch and dinner time. One of the things that stood out the most was how rude and disrespectful the staff at the kids water park were. They will start letting you know( In a very pushy way) that the park is closing 40 min before closing time, which is 5pm. Then 20 min before 5 a staff member came and shut the shades on top of the lazy chairs we were seating at. No “excuse me” or manners at all. When we told him it was disrespectful, he brushed it off and said “it’s time to go, you people take too long”. We have a picture of the staff member we can provide.
Stayed 5 nights in Jul 2025

10/10 Excellent

Michael

Stayed 6 nights in May 2025

10/10 Excellent

Cristina

Liked: Cleanliness, amenities
My boyfriend and I had an amazing stay! 10/10 would recommend!
Stayed 3 nights in Jul 2025

10/10 Excellent

Ana Paula De, Danbury

Stayed 4 nights in Jul 2025

10/10 Excellent

Kiana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will stay here again
Stayed 4 nights in Jul 2025

10/10 Excellent

Kimberly

Stayed 4 nights in Jul 2025

6/10 Okay

Diego

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

July 2025 Family Vacation

My family of 4, kids 11 and 4 went to celebrate a coworkers daughters 15 year birthday. Pros: The hotel is a good size but does not require a lot of walking. The water park was a hit with the kids. The amount of chairs in the beach and around the pools were nice. They had activities and shows throughout the day/night. They have a doctor on location, which somebody from the birthday party had to seek after twisting and spraining their ankle. The staff overall was extremely nice and gracious. It is not located in the "Hotel Zone" which makes it so that it is not as busy, which may be a con to some, but for our family, it was great. Cons: Don't expect great food here. It is mediocre at best. The shows while entertaining aren't the best quality. As you know the gift shop overcharges, but trying to bill almost $40 for kids Tylenol is just robbery.
Stayed 4 nights in Jul 2025

8/10 Good

Tasnuva Twaseen

Liked: Cleanliness
Stayed 4 nights in Jul 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great time!!

Family vacation. Perfect for two toddlers. Activities, pools and beach. Great experience, we had a blast.
Stayed 5 nights in Jul 2025

10/10 Excellent

Jose Angel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was great! Would recommend.
Stayed 4 nights in Jul 2025

10/10 Excellent

Antonia

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 3 nights in May 2025

10/10 Excellent

Riolkis

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exelente opcion para la familia, el colectivo de servicio muy atento y por parte de los chicos de animacion y recreación siempre incluyendo a los visitantes en las actividades para ser mas agradable su estancia en el hotel.
Stayed 4 nights in Jul 2025

6/10 Okay

Daniel

Travelled with family
Disliked: Staff & service
La comida no muy agradable, alchol no marcas reconocida , el personal sin modales no lo Que Esperaba 👎
Stayed 4 nights in Jul 2025

8/10 Good

Agnes Anitha Rajakumari Ashok

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Staff and service was good.. cleanliness was excellent... food options were repeated and quite boring by day 5... we stayed for 8 days and 7 nights...
Stayed 7 nights in Jul 2025

6/10 Okay

Vanessa

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 4 nights in Jul 2025

6/10 Okay

Katie

Travelled with family
Front desk staff were rude and unhelpful. Security guards staring at you all day at the pools. Very uncomfortable. 2 bartenders at swim up bars were great! Buffet food was delicious! We also loved the Japanese restaurant. The steakhouse was really bad and service there was awful!
Stayed 6 nights in Jul 2025

10/10 Excellent

Jacob

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was great, the only reason I can complain is I got there at 1430. Checked in at 1445, made to wait 15min to get the key. Which meant waiting in line again.
Stayed 3 nights in Jul 2025

10/10 Excellent

FNU

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2025

8/10 Good

Oksana, BROOKLYN

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need to improve entertainment. This was our second time in this hotel. We returned just for the entertainment part, and were a bit disappointed comparing to two years ago.
Stayed 6 nights in Jul 2025