Located in Cancun (Zona Hotelera), Hotel Riu Palace Peninsula - All Inclusive is within a 10-minute walk of Langosta Beach and Tortuga Beach. .This all-inclusive property is 4.2 mi (6.7 km) from La Isla Shopping Mall and 8.4 mi (13.5 km) from Delfines Beach.
What's nearby
Nichupté Lagoon - 1 min walk - 0.1 km
Langosta Beach - 8 min walk - 0.7 km
Tortuga Beach - 9 min walk - 0.8 km
Cancun Golf Club at Pok Ta Pok - 3 min drive - 2.8 km
Playa Tortugas - 4 min drive - 2.5 km
Getting around
Cancun Intl. Airport (CUN) - 27 min drive
Restaurants
Las Olas - 6 min walk
Breakfast - 4 min walk
Swim-up Bar - 3 min walk
Lobby Bar - 7 min walk
Wink Lobby Bar - 10 min walk
About this property
Hotel Riu Palace Peninsula - All Inclusive
Family-friendly property on the beach, with 5 outdoor pools
Hotel Riu Palace Peninsula - All Inclusive offers 562 accommodations with minibars and laptop-compatible safes. Rooms open to balconies. Accommodations offer separate sitting areas. Flat-screen televisions come with satellite channels.
Rooms have partially open bathrooms. Bathrooms include separate bathtubs and showers with jetted bathtubs, complimentary toiletries, and hair dryers. This Cancun property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include change of towels. Housekeeping is provided on request.
5 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a health club and a steam room.
The recreational activities listed below are available either on site or nearby; fees may apply.
Renova Spa has massage/treatment rooms and couples treatment room(s). Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. The spa is equipped with a hot tub and a steam room.
The spa is open daily. Guests under 18 years old are not allowed in the spa.
Make yourself at home in one of the 562 guestrooms featuring minibars and flat-screen televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and complimentary toiletries.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 5 outdoor swimming pools, a health club, and a steam room. Additional amenities at this Art Deco property include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Grab a bite at Las Olas, one of the property's 7 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 5 bars/lounges. A complimentary buffet breakfast is served daily from 7 AM to 10:30 AM.
Featured amenities include limo/town car service, a computer station, and dry cleaning/laundry services. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7 AM and 10:30 AM.
Las Olas - This buffet restaurant serves breakfast and dinner.
Krystal - This theme restaurant specializes in Fusion cuisine and serves dinner only. Open daily.
Isla Mujeres - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
Tamales - This theme restaurant specializes in Mexican cuisine and serves dinner only. Open daily.
Kabuki - This theme restaurant specializes in Japanese cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.
All-inclusive details
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers
Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.
Water activities
Kayaking
Scuba-diving lessons
Snorkeling
Windsurfing
Land activities
Fitness facilities
Volleyball
Lessons/classes/games
Aerobics
Water fitness
Entertainment
Onsite entertainment and activities
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and transport
Limo/town car service
Free self parking on site
Limited on-site self parking
Food and drink
Free buffet breakfast available daily 7 AM to 10:30 AM
5 bars/lounges
7 restaurants
A coffee shop/cafe
A poolside bar
A swim-up bar
Coffee and tea in common areas
Snack bar/deli
Restaurants on site
Isla Mujeres
Kabuki
Krystal
Las Olas
Tamales
Things to do
18-hole adjacent golf course
5 outdoor pools
Beach volleyball
Bicycle storage
Billiards/pool table
Fitness classes
Free children's club
Full-service spa
Health club
Hot tub
Kayaking
Playground
Shopping
Steam room
TV in common areas
Windsurfing
Family friendly
5 outdoor pools
Babysitting (surcharge)
Free children's club
Grocery/convenience store
Laundry facilities
Playground
Snack bar/deli
Conveniences
24-hour front desk
ATM
Gift shop/newsstand
Grocery/convenience store
Hair salon
Laundry facilities
Luggage storage
Safe at front desk
Guest services
Change of towels on request
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Porter/bellhop
Tour and ticket assistance
Turndown service
Wedding services
Business services
Computer station
Outdoors
Beach loungers
Beach towels
Garden
On the beach
Pool loungers
Pool umbrellas
Terrace
Full-service spa
Body scrubs
Body wraps
Couples treatment rooms
Facials
Hot tub
Manicures/pedicures
Spa open daily
Spa treatment rooms
Steam room
Accessibility
No lift
More
1 building
100% renewable energy
17 floors
Art Deco architecture
Built in 2012
Comprehensive food waste policy
Comprehensive recycling policy
Designated smoking areas
Humane treatment of captive wild animals
Local artist showcase
Local culture and ecosystem education
Locally-owned and organised tours and activities
No plastic coffee stirrers
No plastic drinking straws
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options
Room amenities
Bedroom
Bedsheets provided
Blackout drapes
Bathroom
Free toiletries
Hair dryer
Jetted bathtub
Private bathroom
Separate bathtub and shower
Towels provided
Entertainment
Flat-screen TV with satellite channels
Food and drink
24-hour room service
Coffee/tea maker
Free bottled water
Minibar
More
Air conditioning (climate-controlled)
Bulk dispensers for toiletries
Ceiling fan
Connecting rooms available
Eco-friendly toiletries
Energy-saving switches in guestrooms
Iron/ironing board
Laptop-compatible safe
LED lighting
Phone
Recycling
Separate sitting area
Water-efficient showers
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: 11 PM
Minimum check-in age: 18
Check-out
Check-out before noon
Special check-in instructions
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
Access methods
Staffed front desk
Pets
No pets or service animals allowed
Children and extra beds
Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available
Payment types
Important information
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
A tax is imposed by the city: MXN 82.36 per accommodation, per night
We have included all charges provided to us by the property.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
We should mention
This property does not have elevators
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa
Property is also known as
Palace Peninsula Riu
Peninsula Palace
Peninsula Riu
Riu Palace Peninsula
Riu Palace Peninsula All Inclusive
Riu Palace Peninsula All Inclusive Cancun
Riu Palace Peninsula Cancun
Riu Peninsula
Riu Peninsula All Inclusive
Riu Peninsula Palace
Riu Palace Peninsula All Inclusive All-inclusive property Cancun
Riu Palace Peninsula All Inclusive All-inclusive property
Riu Peninsula Inclusive inclu
Hotel Riu Palace Peninsula - All Inclusive Reviews
Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 3310 out of 5035 reviews
10 - Excellent
3,310
Rating 8 - Good. 951 out of 5035 reviews
8 - Good
951
Rating 6 - Okay. 394 out of 5035 reviews
6 - Okay
394
Rating 4 - Poor. 150 out of 5035 reviews
4 - Poor
150
Rating 2 - Terrible. 230 out of 5035 reviews
2 - Terrible
230
9.2/10
Cleanliness
9.2/10
Staff & service
9.0/10
Amenities
8.8/10
Property conditions & facilities
9.0/10
Eco-friendliness
Reviews
10/10 Excellent
Sameer Bios
Travelled with family
25 Sept 2025
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
We love the hotel but the rooms were very dirty even though every day they came to clean still was not clean very well. The floor was super dirty. The sheets were dirty. There was a spot on the sheets every day overall, the buffet was amazing.we love the food
The mattress was not the best. My friends safe Room 212, was inoperable. Stairs coming down from 2nd. Floor to Lobby Dirty. Some staff members were not happy, but a few were very helpful. Lobster was very small and didn’t have flavor. No shuttle (terrible for Riu), maintenance issues with the elevator.
The pool area design was nice and gave plenty of options on different types of pools, The way the rocky bluffs on the beach gave areas a bit of seclusion and made me feel like I had my own beach. The hotel was kept up and clean, the staff was friendly.
Some of the restaurants weren’t open. The room wasn't cleaned, I even had to call front desk 3 f the days I was there to come clean my room. On the last day I had sheets that smelled like pee. Celestino at the swim up bar told me everyday there were out of Patron Reposado, I went to front desk and complained and she told me they have patron to go back to the bar only for me to go back and be told they dont have any more patron. You pay for all inclusive just to get limited services. They promised they’d do the birthday decor and tequila shots in my room for my birthday but didnt. I went to front desk and she told me they did do it after I instructed her it wasn’t done she told me “I really dont know what to tell you because they said they did do it” as if I was lying about it. The food is nasty! The food in the sports bar sits out all day uncovered without being changed out after so long. The overall experience was horrible. Ive stayed at plenty of RIUs and NEVER had this experience! I will never visit this location again.
Food and services was excellent as usual. We had a great time except for the extremely loud noisy music coming from the other RIU hotel (bass was extremely high). This was unnecessary and not enjoyable. I understand that that hotel has parties but it does not have to be too loud. Not everybody likes loud music when they come to vacation. I talked to the person in charge of the party and he said it was planned. We may have to think about another hotel in the future :/. Sad because we like RIU
Many pools, courteous staff, ample beach lounges, entertainment, and a good variety of restaurants were only part of the greatness of our trip. I would be remiss to not mention the great photography team located in one of the gift shops. We had three photo sessions that resulted in advertising quality photos. So much fun.
We had a wonderful and fun 4 day stay at this place from 9/18-9/21 in room 2313. We enjoyed it with friends and it was a lot of fun. They had live bands singing, dance show, or pink color party etc. they have many pools, beach volleyball court, hammocks, the beach as well and more. My husband and I got treated like royalty starting from the cleaning personnel to waitress or waiter. We had the opportunity of dining at this exclusive restaurant we had in our area and Alejandro and Marina treated us like royalties. I honestly will say that at first I thought it would be too expensive but once I was there with my husband we saw why. It was well worth it for an all inclusive hotel. Definitely coming back again soon! Thank you
DG
I loved everything , except the receptionist andy. I feel she was very rude, as if she was taking out her personal issues on us. Even my other guests that came with me, felt she was very dissmissive. I will next time ask for someone else. She didnt provide us with information or talk o us like the last times we stayed at the riu. No welcome no, greeting, no nothing. I was going to complain but. I was tired and wanted the rooms.
The hotel was excellent. However, the front service clerk charged me for ocean view room when the entire hotel has an ocean view. She should’ve told us this before we spent the extra money.
Wait staff and cleaning services are exceptional. The villas and their own private pool is fantastic. Cannot beat the playa and constant breeze. Great stay, lots going on for adults and kids each day