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Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only

4.5 star property

Photo gallery for Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only

Premium bedding, free minibar items, in-room safe, desk
Property amenity
Couples treatment room(s), sauna, body treatments, facials
2 bars/lounges, swim-up bar, poolside bar
Meeting facility

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar

Explore the area

Map
Km 9.7 Blvd. Kukulcan, Zona Hotel, Cancun, QROO, 77500
  • Forum Beach
    ‪13 min walk‬
  • Cancun Convention Center
    ‪17 min walk‬
  • Gaviota Azul Beach
    ‪3 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪30 min drive‬

Room options

View all photos for Luxury Junior Suite Ocean Front Diamond Club

Premium bedding, free minibar items, in-room safe, desk

Luxury Junior Suite Ocean Front Diamond Club

8.6 out of 10
Excellent
(25 reviews)
  • 56 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Ocean Front

Premium bedding, free minibar items, in-room safe, desk

Luxury Junior Suite Ocean Front

8.6 out of 10
Excellent
(107 reviews)
  • 56 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury junior suite sunset view Diamond Club

Premium bedding, free minibar items, in-room safe, desk

Luxury junior suite sunset view Diamond Club

9.0 out of 10
Wonderful
(34 reviews)
  • 56 sq m
  • Lagoon view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Chairmans Three bedroom Suite Ocean Front Diamond Club

Premium bedding, free minibar items, in-room safe, desk

Luxury Chairmans Three bedroom Suite Ocean Front Diamond Club

  • 359 sq m
  • 3 bedrooms
  • Ocean view
  • Sleeps 11
  • 1 King Bed, 4 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury suite sunset view

Premium bedding, free minibar items, in-room safe, desk

Luxury suite sunset view

9.2 out of 10
Wonderful
(7 reviews)
  • 67 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Suite Ocean Front

Premium bedding, free minibar items, in-room safe, desk

Luxury Suite Ocean Front

9.0 out of 10
Wonderful
(7 reviews)
  • 67 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury junior suite sunset view

Premium bedding, free minibar items, in-room safe, desk

Luxury junior suite sunset view

8.8 out of 10
Excellent
(109 reviews)
  • 56 sq m
  • Lagoon view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Chairmans Four bedroom Suite Ocean Front Diamond Club

Premium bedding, free minibar items, in-room safe, desk

Luxury Chairmans Four bedroom Suite Ocean Front Diamond Club

  • 415 sq m
  • 4 bedrooms
  • Ocean view
  • Sleeps 13
  • 2 King Beds, 4 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential One Bedroom Suite Sunset View Diamond club

Premium bedding, free minibar items, in-room safe, desk

Luxury Presidential One Bedroom Suite Sunset View Diamond club

10.0 out of 10
Exceptional
(1 review)
  • 114 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Chairmans Two bedroom Suite Ocean Front Diamond Club

Premium bedding, free minibar items, in-room safe, desk

Luxury Chairmans Two bedroom Suite Ocean Front Diamond Club

9.6 out of 10
Exceptional
(4 reviews)
  • 303 sq m
  • Ocean view
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential Two Bedroom Suite Sunset View Diamond club

Premium bedding, free minibar items, in-room safe, desk

Luxury Presidential Two Bedroom Suite Sunset View Diamond club

  • 170 sq m
  • Lagoon view
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential Ocean Front One Bedroom Suite Diamond Club

Premium bedding, free minibar items, in-room safe, desk

Luxury Presidential Ocean Front One Bedroom Suite Diamond Club

  • 114 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Presidential Ocean Front Two Bedroom Suite Diamond club

Premium bedding, free minibar items, in-room safe, desk

Luxury Presidential Ocean Front Two Bedroom Suite Diamond club

  • 170 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

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About the area

Cancun

With a stay at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only in Cancun (Zona Hotelera), you'll be a 4-minute walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and 12 minutes by foot from Forum Beach. .This all-inclusive property is 0.7 mi (1.1 km) from Cancun Convention Center and 2.3 mi (3.8 km) from La Isla Shopping Mall.

What's nearby

  • Chac Mool Beach - 8 min walk - 0.7 km
  • Forum Beach - 13 min walk - 1.1 km
  • Cancun Convention Center - 17 min walk - 1.5 km
  • Gaviota Azul Beach - 3 min drive - 1.8 km
  • La Isla Shopping Mall - 4 min drive - 2.5 km

Getting around

  • Cancun Intl. Airport (CUN) - 26 min drive

Restaurants

  • ‪Señor Frogs - ‬3 min walk
  • ‪Snack Grand Park - ‬8 min walk
  • ‪Hard Rock Cafe Cancun - ‬12 min walk
  • ‪The Surfin Burrito - ‬6 min walk
  • ‪Coco Bongo Beach Party - ‬12 min walk

About this property

Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only

Adults-only beachfront property with 2 outdoor pools
Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only offers 180 air-conditioned accommodations with iPod docking stations and MP3 docking stations. Rooms open to furnished balconies. Accommodations offer separate sitting areas. Beds feature premium bedding. A pillow menu is available. Flat-screen televisions come with premium cable channels. Guests can make use of the in-room coffee/tea makers and minibars (stocked with some free items). Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

This Cancun property provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

2 outdoor swimming pools are on site along with a health club and a sauna.
The onsite spa has 18 treatment rooms including rooms for couples. Services include facials, body treatments, and manicures and pedicures. The spa is equipped with a sauna. The spa is open daily.
Make yourself at home in one of the 180 air-conditioned rooms featuring iPod docking stations and flat-screen televisions. Rooms have private furnished balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature showers with rainfall showerheads and complimentary toiletries.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, a health club, and a sauna. Additional features at this property include complimentary wireless internet access, concierge services, and a hair salon.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite at Gourmet Marché, one of the property's 6 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. A complimentary buffet breakfast is served daily from 7:00 AM to 10:30 AM.

Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 10:30 AM.
Gourmet Marché - Onsite buffet restaurant.
Hunter Steakhouse - Onsite steakhouse. Open daily.
Agave - Mexican Cuisine - Onsite restaurant. Open daily.
Jade - Asian Cuisine - Onsite restaurant. Open daily.
C/X Culinary Experience - Onsite diner. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

À la carte meals and snacks included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 2 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Couples/private dining

Restaurants on site

  • Agave - Mexican Cuisine
  • C/X Culinary Experience
  • Gourmet Marché
  • Hunter Steakhouse
  • Jade - Asian Cuisine

Things to do

  • 2 outdoor pools
  • Full-service spa
  • Health club
  • Sauna
  • Shopping

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 18 treatment rooms
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (91 centimetre wide door)
  • Wheelchair accessible (may have limitations)

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels
  • IPod dock
  • MP3 dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free minibar (limited items)

More

  • Air conditioning
  • Desk
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Sanitation services: USD 4.06 per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Royalton Cancun Resort All Inclusive
Royalton Cancun All Inclusive
Royalton Suites Cancun Resort All Inclusive
Royalton Suites Resort All Inclusive
Royalton Suites All Inclusive
Royalton Suites Cancun Resort & Spa - All Inclusive Cancun
Royalton Suites Cancun Resort Spa All Inclusive
Royalton Suites Cancun All Inclusive
Royalton Cancun Resort Spa All Inclusive
Royalton Suites All Inclusive
Royalton Chic Suites Cancun
Royalton CHIC Suites Cancun Resort Spa
Royalton Suites Cancun Resort Spa All Inclusive
Royalton CHIC Suites Cancun Resort Spa Adults Only All Inclusive

Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 1197 out of 2246 reviews
Rating 8 - Good. 490 out of 2246 reviews
Rating 6 - Okay. 279 out of 2246 reviews
Rating 4 - Poor. 126 out of 2246 reviews
Rating 2 - Terrible. 154 out of 2246 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Shavon

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Kiara

Liked: Cleanliness, staff & service
Stayed 3 nights in May 2025

8/10 Good

Maria

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The helper in buffet will close earlier then they was supposed to ,most all servers where great one older guys was not so nice all the restaurants where great ! All the daniel in customer service where amazing you have 3 so sad but most of the women didn’t now what they was doing The party events was amazing DJs level 18 was amazing we did have an incident. My dad was trying to leave our room and the door slammed on his hand There is a second door with no door knob that is dangerous as well besides the little issues, I would love to come back 8 out of ten
Stayed 1 night in May 2025

8/10 Good

wael

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staffs were amazing and the food was great, special thanks to Omar and Sandra they went above and beyond!
Stayed 7 nights in Apr 2025

8/10 Good

Amrit

Stayed 5 nights in Apr 2025

8/10 Good

Bryan

Liked: Cleanliness, property conditions & facilities
Clean and fun hotel with an awesome pool and beach area. Staff was pretty solid but we did have a few bad experiences with rude bartenders at the swim up bar. Can’t really review the food because we ate off the resort for every meal except breakfast.
Stayed 5 nights in Apr 2025

10/10 Excellent

Adriana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s in a beautiful beach location with perfect walkable distance to little shops, bars, clubs, etc. it’s the PERFECT hotel if you’re looking to come party!! My boyfriend and I stayed here for my birthday and we are 100% planning another vacation here next year and we will definitely be staying at the Royalton Chic again.
Stayed 5 nights in Apr 2025

8/10 Good

Nithin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2025

6/10 Okay

Nadezhda, Portland

Travelled with family
Disliked: Property conditions & facilities
Liked: nice view from restaurants , lobby abs rooms Did not like: AC filters very dirty and stinky Room needed renovated.
Stayed 11 nights in Apr 2025

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The only issue was the elevators . They take too long to go up and down
Stayed 4 nights in Apr 2025

10/10 Excellent

Maleka S

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Been here twice and will go again!!
Stayed 3 nights in Apr 2025

10/10 Excellent

Tyrone

Liked: Cleanliness, staff & service, property conditions & facilities
Great service and friendly staff
Stayed 3 nights in Apr 2025

10/10 Excellent

Ameer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 5 nights in Apr 2025

8/10 Good

Mia

Liked: Cleanliness
The food was good, and the views were
Stayed 2 nights in Apr 2025

10/10 Excellent

Charisse

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Experience was amazing
Stayed 1 night in Apr 2025

6/10 Okay

Shakeel L.

Stayed 4 nights in Apr 2025

6/10 Okay

Jonathan

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
We recently stayed at a hotel in Cancun and had a mixed experience that unfortunately leaned more negative than positive. Starting with the issues: the front desk staff were often unhelpful, and a few were outright rude. One of the waiters even made an inappropriate comment about how much food we were going to eat, which was both unprofessional and uncomfortable. The facilities were lacking in upkeep. The poolside washrooms were consistently dirty, many beach chairs were ripped or broken, and the tap and shower water had a strong, unpleasant odor. Although we were charged a beach cleaning fee, the beach remained covered in seaweed for most of the week and was only cleaned once. We also had a frustrating experience when my sister, who had a day pass and a reservation booked in advance, was held at the gate by security and left waiting outside in the morning. That said, there were a few standout positives. The room cleaning staff were incredibly kind and thorough, the entertainment team worked hard to create a fun atmosphere, and a couple of the waiters were genuinely welcoming and attentive. Overall, while there were moments we appreciated, the service inconsistencies and facility issues make it unlikely we would return unless significant improvements are made.
Stayed 6 nights in Apr 2025

10/10 Excellent

eric, houston

Liked: Cleanliness, staff & service, property conditions & facilities
Fun property!
Stayed 4 nights in Apr 2025

10/10 Excellent

Pascale Nahi

Stayed 5 nights in Mar 2025

10/10 Excellent

Peter Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my third time here, as usual my bulter Sandra was excellent she always took care of my needs. A shout out to Fernanda, Chris and Luigi on the vibe team for bringing the energy. Last but not least Gissel from guest services
Stayed 7 nights in Apr 2025

10/10 Excellent

domonique

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

8/10 Good

Kimberly

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
The elevator situation at this hotel was horrible. The food was not good. The restaurant service in the Asian restaurant was the worst for me. Food came out cold and was not appealing. The buffet food was not that great eithet
Stayed 4 nights in Apr 2025

2/10 Terrible

Kenya

Liked: Cleanliness
Diamond club is a rip off. No bottles for your room. Two shot per person at the lounge and no Hennessy at the swim up bar. We were begging for liquor. Food was average . Staff was nice and rooms were clean.
Stayed 4 nights in Apr 2025

10/10 Excellent

Maurice

Stayed 4 nights in Apr 2025

10/10 Excellent

Jazmin

Stayed 3 nights in Apr 2025