Save

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

Where to?

Dates

December 2025

January 2026

2 outdoor pools, pool umbrellas, pool loungers

Premium bedding, free minibar, in-room safe, blackout curtains

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Parking available
Bar

Explore the area

Zona Hotelera, Cancun, QROO, 77500

Place, La Isla Shopping Mall
‪16 min walk‬
Place, Chac Mool Beach
‪18 min walk‬
Place, Cancun Interactive Aquarium
‪19 min walk‬
Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
‪32 min drive‬

Room options

Master Suite King

60 sq m
1 bedroom
Sleeps 4
1 King Bed

Presidential Suite 1 King Bed

Exceptional

126 sq m
1 bedroom
Ocean view
Sleeps 5
1 King Bed

Junior Suite King Beachfront Swim up

36 sq m
1 bedroom
Ocean view
Sleeps 4
1 King Bed

Junior Suite Double Accessible

36 sq m
1 bedroom
Lagoon view
Sleeps 4
2 Double Beds

Junior Suite King Accessible

36 sq m
1 bedroom
Lagoon view
Sleeps 4
1 King Bed

Family Junior Suite, King Bunk and Trundle Bed

36 sq m
1 bedroom
Resort view
Sleeps 5
1 King Bed, 1 Large Twin Trundle Bed and 1 Large Twin Bunk Bed

Deluxe Junior Suite Double Lagoonview

36 sq m
1 bedroom
Lagoon view
Sleeps 4
2 Double Beds

Deluxe Junior Suite King Lagoonview

Wonderful

36 sq m
1 bedroom
Lagoon view
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Deluxe Junior Suite Ocean View Double

Very good

36 sq m
1 bedroom
Ocean view
Sleeps 4
2 Double Beds

Junior Suite Double Beachfront

Good

40 sq m
1 bedroom
Ocean view
Sleeps 4
2 Double Beds

Junior Suite King Beachfront

40 sq m
1 bedroom
Ocean view
Sleeps 4
1 King Bed

Deluxe Junior Suite Ocean View King

Very good

36 sq m
1 bedroom
Ocean view
Sleeps 4
1 King Bed

Sun Club Master Suite Ocean Front King

Very good

60 sq m
1 bedroom
Ocean view
Sleeps 4
1 King Bed

Master Suite Ocean View King

Exceptional

60 sq m
1 bedroom
Ocean view
Sleeps 4
1 King Bed

Junior Suite Ocean Front Double

Very good

36 sq m
1 bedroom
Ocean view
Sleeps 4
2 Double Beds

Junior Suite Ocean Front King

Wonderful

36 sq m
1 bedroom
Ocean view
Sleeps 4
1 King Bed

Junior Suite Ocean View Double

Good

36 sq m
1 bedroom
Ocean view
Sleeps 4
2 Double Beds

Junior Suite Double

Very good

36 sq m
1 bedroom
Lagoon view
Sleeps 4
2 Double Beds

Junior Suite King

Excellent

36 sq m
1 bedroom
Lagoon view
Sleeps 4
1 King Bed

Standard Double Bed

Exceptional

36 sq m
Golf view
Sleeps 4
2 Double Beds

Junior Suite Ocean View King

Excellent

36 sq m
1 bedroom
Ocean view
Sleeps 4
1 King Bed

King Room

Exceptional

36 sq m
Sleeps 4
1 King Bed

Similar properties

Pool
Hot tub
Breakfast included
All-inclusive

includes taxes & fees

16 Dec - 17 Dec

About the area

Cancun

Located in Cancun (Zona Hotelera), Sunscape Cancun All-Inclusive Resort & Spa by Hyatt is steps from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and a 4-minute drive from La Isla Shopping Mall. .This all-inclusive property is 5.6 mi (9 km) from Delfines Beach and 4 mi (6.4 km) from Iberostar Cancun Golf Course.

What's nearby

Nichupté Lagoon - 2 min walk - 0.2 km
La Isla Shopping Mall - 16 min walk - 1.4 km
Chac Mool Beach - 18 min walk - 1.5 km
Cancun Interactive Aquarium - 19 min walk - 1.7 km
Forum Beach - 4 min drive - 1.8 km

Getting around

Cancun Intl. Airport (CUN) - 23 min drive

Restaurants

‪Snack Grand Park - ‬7 min walk
‪El Oriental - ‬7 min walk
‪Flor De Sal - ‬7 min walk
Lobby Bar
‪Bubba Gump Shrimp Co. - ‬4 min walk

About this property

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

Family fun on the beach, with 2 outdoor pools, near La Isla Shopping Mall

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt offers 458 air-conditioned accommodations, which are accessible via exterior corridors and feature DVD players and free minibar items. Beds feature premium bedding. A pillow menu is available. 55-inch plasma televisions come with cable channels. Refrigerators, coffee/tea makers, and minibars are provided. Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries.

This Cancun property provides complimentary wireless Internet access. Business-friendly amenities include safes and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is offered daily and in-room massages can be requested.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, Aura Spa. Services include deep-tissue massages, hot stone massages, sports massages, and facials. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including hydrotherapy and reflexology. The spa is open daily.

Make yourself at home in one of the 458 air-conditioned rooms featuring refrigerators and free minibar items. 55-inch plasma televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Bathrooms feature showers, complimentary toiletries, and hair dryers. Conveniences include phones, as well as safes and coffee/tea makers.

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, a nightclub, and a complimentary water park. This Mediterranean property also features complimentary wireless internet access, concierge services, and babysitting (surcharge).

Enjoy Mexican cuisine at Casa de Rosa, one of the property's 10 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Mingle with other guests at the complimentary reception, held daily. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 3 bars/lounges.

Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Cancun? This property has 5726 square feet (532 square meters) of space consisting of conference space and 5 meeting rooms. Guests may use a roundtrip airport shuttle for a surcharge, and free valet parking is available onsite.

A complimentary manager's reception is offered each day.

Casa de Rosa - This restaurant specializes in Mexican cuisine.

Viaggio - This restaurant specializes in Italian cuisine. Open daily.

Ventanas - This buffet restaurant overlooks the ocean. Open daily.

Azul - This restaurant overlooks the ocean and specializes in Asian cuisine. Open daily.

At Sunset - Onsite restaurant. Open daily.

Room service (during limited hours) is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals and snacks included

Room service during certain hours

In-room minibar (all beverages included)

Land activities

Fitness facilities

Soccer

Entertainment

Onsite entertainment and activities

Onsite live performances

Theme parties

Awards and affiliations

Eco-Certified Property

This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Return airport shuttle (surcharge)
Free self parking on site
Free valet parking on site
Onsite parking includes off-street options

Food and drink

10 restaurants
3 bars/lounges
A beach bar
A coffee shop/cafe
A poolside bar
Coffee and tea in common areas
Couples/private dining
Free daily manager's reception
Snack bar/deli

Restaurants on site

At Sunset
Azul
Casa de Rosa
Ventanas
Viaggio

Things to do

2 outdoor pools
Arcade/game room
Beach volleyball
Children's pool
Cooking classes
Designer stores
Evening entertainment
Fitness classes
Free children's club
Free water park
Full-service spa
Gym
Library
Nightclub
Personal motorised watercraft
Playground
Sauna
Shopping
Splash pad
Steam room
TV in common areas
Waterslide

Family friendly

2 outdoor pools
Arcade/game room
Baby bath
Children's pool
DVD player
Free children's club
Free water park access
In-room babysitting
In-room refrigerator
Laundry facilities
Playground
Snack bar/deli
Splash pad
Waterslide

Conveniences

24-hour front desk
ATM
Free newspapers in lobby
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage
Safe at front desk
Water dispenser

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Wedding services

Business services

5 meeting rooms
5,726 square feet of conference space
Business centre
Computer station

Outdoors

Barbecue grill
Beach cabanas (surcharge)
Beach loungers
Beach towels
Garden
On the beach
Pool loungers
Pool umbrellas
Terrace

Full-service spa

Body wraps
Deep-tissue massages
Facials
Hot stone massages
Hot tub
Hydrotherapy
In-room massages
Manicures/pedicures
Prenatal massages
Reflexology
Sauna
Spa open daily
Sports massages
Steam room
Turkish bath

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Wheelchair-accessible path of travel

6 floors
At least 80% lighting from LEDs
Banquet hall
Comprehensive recycling policy
Designated smoking areas (fines apply)
Eco-friendly cleaning products used
Humane treatment of captive wild animals
Local culture and ecosystem education
Mediterranean architecture
Vegan dining options
Vegetarian dining options
Water dispenser usage encouraged

Room amenities

Bedroom

Blackout drapes
Pillow menu
Premium bedding

Bathroom

Bathtub or shower
Dressing gowns
Free toiletries
Hair dryer
Shower
Slippers
Towels provided

Entertainment

55-inch plasma TV with cable channels
DVD player

Food and drink

Coffee/tea maker
Free bottled water
Free stocked minibar
Limited room service
Refrigerator

Access via exterior corridors
Air conditioning
Ceiling fan
Cleaning products are eco-friendly
Eco-friendly toiletries
Iron/ironing board
LED lighting
Phone
Recycling
Safe
Water-efficient showers
Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

This property doesn't offer after-hours check-in

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

This property uses a grey water recycling system and eco-friendly cleaning products

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt Reviews

8.8

Excellent

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

10/10 Excellent

Verified traveller

16 Sept 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I didn't like having to pay airport taxi twice. It was part of my all inclusive package through Expedia

Stayed 7 nights in Sep 2025

6/10 Okay

SaRita

15 Sept 2025

Stayed 3 nights in Sep 2025

10/10 Excellent

Teresa Vargas

15 Sept 2025

Stayed 3 nights in Sep 2025

10/10 Excellent

Adriana

Travelled with partner

15 Sept 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I had a great time there, everyone was very friendly and everything was great to be honest.

Stayed 3 nights in Sep 2025

10/10 Excellent

Jasmine

15 Sept 2025

Liked: Cleanliness, staff & service, property conditions & facilities

nice staff

Stayed 5 nights in Aug 2025

8/10 Good

Julie

15 Sept 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay

We enjoyed our stay however we booked a room with a “balcony” only to find that someone else’s balcony was directly in front of ours. No privacy to enjoy the view unfortunately. The other negative is the constant barrage from staff in the lobby to book massages or sign up for their membership. Every time shift changed you would have to decline over and over, it was a bit frustrating. Other than that…we would likely come back for another visit. Good and drinks were great.

Stayed 4 nights in Sep 2025

8/10 Good

Shirin

15 Sept 2025

Liked: Cleanliness, staff & service, amenities

The room, restaurant, pools, and all public and private areas were very clean and free from any contamination. The food was excellent and delicious and made from the best and freshest ingredients. The staff, crew, and waiters were very polite, kind, and smiling. The only annoying and annoying thing is that in the main restaurant of the hotel there was no air conditioning, air conditioner, or fan turned on to ventilate the air and bring cool, fresh air into the restaurant hall, so that sitting and eating in the hot weather was very annoying and uncomfortable. Even all the staff working in the restaurant were sweating all over their heads and faces and were constantly wiping their sweat with their hands and serving food with the same hands, which was very disgusting. They did not use paper towels to dry their sweat. We pointed this out to the restaurant management several times, but it had no effect.

Stayed 7 nights in Sep 2025

10/10 Excellent

Bianca

Travelled with partner

15 Sept 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Ocean view was amazing pool was great. Food was really good. Bartender and servers was always there nice and attentive

Stayed 7 nights in Sep 2025

10/10 Excellent

Alizzae

15 Sept 2025

Stayed 3 nights in Sep 2025

10/10 Excellent

Ning

Travelled with partner

14 Sept 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everything about our stay has been fantastic! My husband and I thoroughly enjoyed every moment. The Italian restaurant was a highlight—the linguine was, without a doubt, the most delicious I’ve ever tasted. The buffet is also a great option for a quick bite. The Asian restaurant was a bit disappointing, particularly the noodles, which were too hard to chew. That said, it’s wonderful that none of the restaurants require reservations, unlike other hotels I’ve heard about. The ocean view is stunning, though the water can be a bit smelly and filled with seaweed at times. Our room was spacious and came with a lovely balcony. Service throughout the hotel was 10/10. Every staff member we met was friendly, attentive, and professional. Overall, we had a wonderful experience and would definitely return if we visit Cancun again.

Stayed 4 nights in Sep 2025

10/10 Excellent

Agnes

Travelled with group

14 Sept 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I really enjoyed my stay! The food was amazing, the room was very clean, and the staff were all incredibly friendly. Our server, Hipolito, was especially kind and attentive. A big thank you to Julian and Diego as well for helping us book our activities — we truly appreciated it!

Stayed 4 nights in Sep 2025

8/10 Good

ka man amy

13 Sept 2025

Stayed 3 nights in Sep 2025

8/10 Good

Ma Raquel

13 Sept 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Sep 2025

8/10 Good

Vanessa

Travelled with group

13 Sept 2025

Liked: Cleanliness, staff & service, amenities

Excellent service and a wonderful atmosphere. The food was definitely the highlight of my stay full of flavour and just the right amount of spice. While the rooms are a little outdated and could use some upgrades, the beds were very comfortable and made for a good night’s sleep. Overall, it’s a great and affordable option for anyone planning a trip to Mexico who are also doing excursions.

Stayed 7 nights in Aug 2025

6/10 Okay

Verne

13 Sept 2025

Liked: Cleanliness, staff & service

Food was okay. Liquor was watered down. Dinning chairs were rusty

Stayed 3 nights in Sep 2025

6/10 Okay

Francisco Hector

Travelled with family

13 Sept 2025

Liked: Staff & service, property conditions & facilities

Disliked: Amenities

Thank you

Stayed 6 nights in Sep 2025

10/10 Excellent

Almir

Travelled with family

13 Sept 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Ocean view, spa, pool, foods, entertainment with Sendi Zumba, volleyballs pool, beach volleyball . Nice white send, friendly and helpful staff start with front entrance till last man in hotel.

Stayed 6 nights in Sep 2025

8/10 Good

Edwin Gaston

Travelled with family and small children

12 Sept 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Love this place since it was Panama jack , wish the beach front suites would have stroller access or elevator , other than that great hotel and friendly staff

Stayed 3 nights in Aug 2025

6/10 Okay

Palak Kaur

12 Sept 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Aug 2025

10/10 Excellent

Jose

12 Sept 2025

Stayed 4 nights in Jul 2025

10/10 Excellent

Chaheed

10 Sept 2025

Stayed 4 nights in Sep 2025

10/10 Excellent

Francisco

Travelled with partner

10 Sept 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everything was perfect, except the people trying to sell timeshare they just waste our valuable vacation time and I felt harassed every time I walked by the lobby

Stayed 4 nights in Sep 2025

10/10 Excellent

Christian

Travelled with family

9 Sept 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

My stay at Sunscape Resort & Spa Cancún was a wonderful experience. The beachfront setting is stunning, with crystal-clear waters and beautifully maintained pools. Service was attentive and welcoming throughout, making the stay feel effortless. Dining offered a nice variety, and the atmosphere was both relaxing and refined. A great choice for those seeking a stylish all-inclusive getaway in Cancún.

Stayed 5 nights in Sep 2025

10/10 Excellent

Izabelle Olivera

9 Sept 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Sep 2025

8/10 Good

Keivan

9 Sept 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 5 nights in Aug 2025

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

Photo gallery for Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

Reviews

Popular amenities

Explore the area

Room options

View all photos for Master Suite King

Master Suite King

View all photos for Presidential Suite 1 King Bed

Presidential Suite 1 King Bed

View all photos for Junior Suite King Beachfront Swim up

Junior Suite King Beachfront Swim up

View all photos for Junior Suite Double Accessible

Junior Suite Double Accessible

Junior Suite King Accessible

View all photos for Family Junior Suite, King Bunk and Trundle Bed

Family Junior Suite, King Bunk and Trundle Bed

View all photos for Deluxe Junior Suite Double Lagoonview

Deluxe Junior Suite Double Lagoonview

View all photos for Deluxe Junior Suite King Lagoonview

Deluxe Junior Suite King Lagoonview

View all photos for Deluxe Junior Suite Ocean View Double

Deluxe Junior Suite Ocean View Double

View all photos for Junior Suite Double Beachfront

Junior Suite Double Beachfront

View all photos for Junior Suite King Beachfront

Junior Suite King Beachfront

View all photos for Deluxe Junior Suite Ocean View King

Deluxe Junior Suite Ocean View King

View all photos for Sun Club Master Suite Ocean Front King

Sun Club Master Suite Ocean Front King

View all photos for Master Suite Ocean View King

Master Suite Ocean View King

View all photos for Junior Suite Ocean Front Double

Junior Suite Ocean Front Double

View all photos for Junior Suite Ocean Front King

Junior Suite Ocean Front King

View all photos for Junior Suite Ocean View Double

Junior Suite Ocean View Double

View all photos for Junior Suite Double

Junior Suite Double

View all photos for Junior Suite King

Junior Suite King

View all photos for Standard Double Bed

Standard Double Bed

View all photos for Junior Suite Ocean View King

Junior Suite Ocean View King

View all photos for King Room

King Room

Similar properties

Wyndham Grand Cancun All Inclusive Resort & Villas

About the area

Cancun

What's nearby

Getting around

Restaurants

About this property

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

All-inclusive details

Gratuities and taxes

Food and beverages

Land activities

Entertainment

Awards and affiliations

Property amenities

Internet

Parking and transport

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Full-service spa

Accessibility

More

Room amenities

Bedroom