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Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

4.0 star property

Photo gallery for Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

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2 outdoor pools, pool umbrellas, pool loungers
Outdoor wedding area
Lobby

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking available
  • Bar

Explore the area

View map
Zona Hotelera, Cancun, QROO, 77500
  • Place, La Isla Shopping Mall
    ‪16 min walk‬
  • Place, Cancun Convention Center
    ‪5 min drive‬
  • Place, Gaviota Azul Beach
    ‪5 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪28 min drive‬

Room options

View all photos for Master Suite King

1 bedroom, premium bedding, free minibar, in-room safe

Master Suite King

  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Presidential Suite 1 King Bed

1 bedroom, premium bedding, free minibar, in-room safe

Presidential Suite 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 126 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 5
  • 1 King Bed

View all photos for Junior Suite King Beachfront Swim up

1 bedroom, premium bedding, free minibar, in-room safe

Junior Suite King Beachfront Swim up

  • 36 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Double Accessible

1 bedroom, premium bedding, free minibar, in-room safe

Junior Suite Double Accessible

  • 36 sq m
  • 1 bedroom
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

Junior Suite King Accessible

  • 36 sq m
  • 1 bedroom
  • Lagoon view
  • Sleeps 4
  • 1 King Bed

View all photos for Family Junior Suite, King Bunk and Trundle Bed

1 bedroom, premium bedding, free minibar, in-room safe

Family Junior Suite, King Bunk and Trundle Bed

  • 36 sq m
  • 1 bedroom
  • Resort view
  • Sleeps 5
  • 1 King Bed, 1 Large Twin Trundle Bed and 1 Large Twin Bunk Bed

View all photos for Deluxe Junior Suite Double Lagoonview

1 bedroom, premium bedding, free minibar, in-room safe

Deluxe Junior Suite Double Lagoonview

  • 36 sq m
  • 1 bedroom
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Junior Suite King Lagoonview

1 bedroom, premium bedding, free minibar, in-room safe

Deluxe Junior Suite King Lagoonview

  • 36 sq m
  • 1 bedroom
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Junior Suite Ocean View Double

1 bedroom, premium bedding, free minibar, in-room safe

Deluxe Junior Suite Ocean View Double

  • 36 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Double Beachfront

1 bedroom, premium bedding, free minibar, in-room safe

Junior Suite Double Beachfront

  • 40 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite King Beachfront

1 bedroom, premium bedding, free minibar, in-room safe

Junior Suite King Beachfront

  • 40 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Junior Suite Ocean View King

1 bedroom, premium bedding, free minibar, in-room safe

Deluxe Junior Suite Ocean View King

  • 36 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Sun Club Master Suite Ocean Front King

1 bedroom, premium bedding, free minibar, in-room safe

Sun Club Master Suite Ocean Front King

  • 60 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Master Suite Ocean View King

1 bedroom, premium bedding, free minibar, in-room safe

Master Suite Ocean View King

  • 60 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Ocean Front Double

1 bedroom, premium bedding, free minibar, in-room safe

Junior Suite Ocean Front Double

8.0 out of 10
Very good
(2 reviews)
  • 36 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Ocean Front King

1 bedroom, premium bedding, free minibar, in-room safe

Junior Suite Ocean Front King

9.4 out of 10
Exceptional
(3 reviews)
  • 36 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Ocean View Double

1 bedroom, premium bedding, free minibar, in-room safe

Junior Suite Ocean View Double

9.8 out of 10
Exceptional
(6 reviews)
  • 36 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Double

1 bedroom, premium bedding, free minibar, in-room safe

Junior Suite Double

8.0 out of 10
Very good
(16 reviews)
  • 36 sq m
  • 1 bedroom
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite King

1 bedroom, premium bedding, free minibar, in-room safe

Junior Suite King

9.0 out of 10
Wonderful
(23 reviews)
  • 36 sq m
  • 1 bedroom
  • Lagoon view
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Double Bed

1 bedroom, premium bedding, free minibar, in-room safe

Standard Double Bed

10.0 out of 10
Exceptional
(1 review)
  • 36 sq m
  • Golf view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Ocean View King

1 bedroom, premium bedding, free minibar, in-room safe

Junior Suite Ocean View King

8.6 out of 10
Excellent
(12 reviews)
  • 36 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for King Room

1 bedroom, premium bedding, free minibar, in-room safe

King Room

10.0 out of 10
Exceptional
(1 review)
  • 36 sq m
  • Sleeps 4
  • 1 King Bed

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About the area

Cancun

Located in Cancun (Zona Hotelera), Sunscape Cancun All-Inclusive Resort & Spa by Hyatt is steps from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and a 4-minute drive from La Isla Shopping Mall. .This all-inclusive property is 1.2 mi (1.9 km) from Cancun Convention Center and 1.4 mi (2.2 km) from Gaviota Azul Beach.

What's nearby

  • La Isla Shopping Mall - 16 min walk - 1.4 km
  • Chac Mool Beach - 18 min walk - 1.5 km
  • Forum Beach - 9 min drive - 1.8 km
  • Cancun Convention Center - 10 min drive - 2.2 km
  • Gaviota Azul Beach - 13 min drive - 2.5 km

Getting around

  • Cancun Intl. Airport (CUN) - 23 min drive

Restaurants

  • ‪Snack Grand Park - ‬7 min walk
  • ‪Flor De Sal - ‬7 min walk
  • Lobby Bar
  • ‪El Oriental - ‬7 min walk
  • ‪El Mirador - ‬8 min walk

About this property

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

Beachfront property with 10 restaurants and 2 outdoor pools
Sunscape Cancun All-Inclusive Resort & Spa by Hyatt offers 458 air-conditioned accommodations, which are accessible via exterior corridors and feature DVD players and free minibar items. Beds feature premium bedding. A pillow menu is available. 55-inch plasma televisions come with cable channels. Refrigerators, coffee/tea makers, and minibars are provided. Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries.

This Cancun property provides complimentary wireless Internet access. Business-friendly amenities include safes and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is offered daily and in-room massages can be requested.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, Aura Spa. Services include deep-tissue massages, hot stone massages, sports massages, and facials. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including hydrotherapy and reflexology. The spa is open daily.
Make yourself at home in one of the 458 air-conditioned rooms featuring refrigerators and free minibar items. 55-inch plasma televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Bathrooms feature showers, complimentary toiletries, and hair dryers. Conveniences include phones, as well as safes and coffee/tea makers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, a nightclub, and a complimentary water park. This Mediterranean property also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy Mexican cuisine at Casa de Rosa, one of the property's 10 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Mingle with other guests at the complimentary reception, held daily. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 3 bars/lounges.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Cancun? This property has 5726 square feet (532 square meters) of space consisting of conference space and 5 meeting rooms. Guests may use a roundtrip airport shuttle for a surcharge, and free valet parking is available onsite.
A complimentary manager's reception is offered each day.
Casa de Rosa - This restaurant specializes in Mexican cuisine.
Viaggio - This restaurant specializes in Italian cuisine. Open daily.
Ventanas - This buffet restaurant overlooks the ocean. Open daily.
Azul - This restaurant overlooks the ocean and specializes in Asian cuisine. Open daily.
At Sunset - Onsite restaurant. Open daily.
Room service (during limited hours) is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals and snacks included
Room service during certain hours
In-room minibar (all beverages included)

Land activities

Fitness facilities
Soccer

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Onsite parking includes off-street options

Food and drink

  • 10 restaurants
  • 3 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • At Sunset
  • Azul
  • Casa de Rosa
  • Ventanas
  • Viaggio

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Children's pool
  • Cooking classes
  • Designer stores
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Library
  • Nightclub
  • Personal motorised watercraft
  • Playground
  • Sauna
  • Shopping
  • Splash pad
  • Steam room
  • TV in common areas
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Baby bath
  • Children's pool
  • DVD player
  • Free children's club
  • Free water park access
  • In-room babysitting
  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Splash pad
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms
  • 5,726 square feet of conference space
  • Business centre
  • Computer station

Outdoors

  • Barbecue grill
  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path of travel

More

  • 6 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Mediterranean architecture
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 55-inch plasma TV with cable channels
  • DVD player

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 3492 out of 5677 reviews
Rating 8 - Good. 1303 out of 5677 reviews
Rating 6 - Okay. 503 out of 5677 reviews
Rating 4 - Poor. 180 out of 5677 reviews
Rating 2 - Terrible. 199 out of 5677 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

YINGXIAN

Travelled with family
Liked: Cleanliness, staff & service
Cafe, taco stand, and Italian restaurant has the best food! Breakfast at azul not good at all. Food in the resort is alright, sometimes too salty or overcooked. The juices were pretty refreshing and delicious. The hotel is a little outdated and the cleanliness is good. Didn’t provide the proper amount of bathroom amenities for a 4 person room. Wish the pools were bigger. Sauna and hot tub should be included like other normal hotels. Massage and spa is added cost and many others felt the pricing was overpriced. The view of the beach is beautiful but there were a large amount of seaweeds.
Stayed 3 nights in Jul 2025

8/10 Good

Veronica

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food, rooms and service were great! The staff were all so friendly and attentive. The main pool area was a little small and crowded. The main lobby bar was always really warm with minimum air flow throughout the area. Overall, it was a great stay and would recommend to people looking for a family friendly resort.
Stayed 6 nights in Jul 2025

10/10 Excellent

Diana Sindy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was great, the bed was always nice and comfortable, the WiFi was running pretty good and the overall cleanliness of the hotel was good. The workers are all very kind and attentive if you need anything. I recommend this hotel to everyone who wants a peaceful family friendly environment but still has fun nights filled with live music!
Stayed 4 nights in Jul 2025

6/10 Okay

Irene

Travelled with family
Great beach but there were a lot of seaweeds that prevent you from enjoying it 100%. Hotel facility is old. The service was okay and you can feel there was different attitude amongst staff. Pool was small and overcrowded. Sauna and hot tub comes with extra charge which is unreasonable, but spa and massage understandable but they still overcharge. Food was overcooked and salty. Only good food was tacos stand next to pool, cafe, and the Italian restaurant. Please avoid Azul for dinner. The alcoholic beverage was okay and the juice was better. Aquaworld activities are also priced very expensive for per person. Unsure why room service missed the room when they are doing the room next to it.
Stayed 3 nights in Jul 2025

10/10 Excellent

Allison

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was incredible. Everyone was kind to guests and to each other. We felt very safe as there was always someone available to help with transportation, booking outings, etc. The food was very good. I wish there was a bit more music/entertainment.
A beautiful family friendly resort! Kind amd welcoming staff and very clean. Such a cherry on top that we saw sea turtles come onto the beach to lay their eggs.
Stayed 5 nights in Jul 2025

8/10 Good

Joe G

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the service. Staff very friendly
Stayed 5 nights in Jul 2025

10/10 Excellent

Mary Jane Pearl

Stayed 5 nights in Jul 2025

10/10 Excellent

Daniel, Schertz

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel we have been to in 20!years. Definitely going back!
Stayed 5 nights in Jul 2025

2/10 Terrible

Caroline

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very disappointed in this Hyatt owned property. Don’t book airport shuttles through this hotel or even stay here — our 2nd shuttle never showed up even though they claimed it did and our first shuttle arrive 30 minutes early and rushed us to leave. We sat in the lobby the whole time waiting and then got accused by the MTS worker that it was my fault for booking 2 shuttles under my name and that their drivers got confused. We were promised by the hotel manager Esteban that we would get our taxi and shuttle reimbursed and after going back and forth with fake screenshots they edited - they claimed it was our fault. $200 - gone, because of their incompetence. Look up their reviews before booking. - we had a group of 15 and spent well over $12k at this hotel - my friends room light switch was faultyand actually popped a fuse and burned his hand. I was discriminated for wearing a floor to length dress - and yet another customer had only a see through dress and another one that was inappropriate to wear around kids. There’s no music at the pool area and absolutely zero energy during the night. No lifeguards at the big water slides and kids were getting hurt. The restaurants were always a 1.5-2 hour wait even if you went right when they opened. Beyond understaffed as well. We tipped well and made sure the staff was taken care of. I won’t stay at a Hyatt again - let alone this property. I suggest going to Riu - better drinks and entertainment.
Stayed 4 nights in Jul 2025

8/10 Good

karissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2025

4/10 Poor

German

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
They had a kids pool and then another pool. But still lots of kids in other pool to big of a resort to have one pool adults can swim in. Restaurants have little ac still feels hot. You have to wait along time if you’re a big party like atleast 2 hours. Overall came to lots of resorts and this I would not go back to.
Stayed 5 nights in Jul 2025

8/10 Good

muriel

Stayed 4 nights in Jul 2025

2/10 Terrible

Pashk

Disliked: Cleanliness, property conditions & facilities
Stayed 8 nights in Jul 2025

10/10 Excellent

THANH-PHUONG THI, Grand Prairie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need more big swimming pools and bars. Extended pool hours…pool hour closed too early
Stayed 4 nights in Jul 2025

8/10 Good

Joannie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best restaurants and service ever!

This resort is good for families in general and the food is delicious the restaurants are the best restaurants I ever try in Mexico. My only complaint is that is really hot even in the restaurants. Location is good is really close to La Isla Mall and a lot of excursions. My kids love the kids club and the activities.
Stayed 4 nights in Jul 2025

10/10 Excellent

Hien

Stayed 4 nights in Jul 2025

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2025

4/10 Poor

Shirley

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They stole my husband hates and a pair of sunglasses right out of our rooms
Stayed 4 nights in Jul 2025

10/10 Excellent

Rinat

Stayed 7 nights in Jul 2025

10/10 Excellent

Alevi Pearl

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are accommodating. The place is family friendly.
Stayed 5 nights in Jul 2025

10/10 Excellent

Danielle

Stayed 4 nights in Jul 2025

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our daughter is celiac and she was able to find many gluten free options on the property.
Stayed 4 nights in Jul 2025

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

10/10 Excellent

Saron

Stayed 5 nights in Jul 2025

10/10 Excellent

Dr michael

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place
Stayed 4 nights in Jul 2025