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Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

4.0 star property

Photo gallery for Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

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Premium bedding, free minibar, in-room safe, blackout curtains
2 outdoor pools, pool umbrellas, pool loungers
55-inch plasma TV with cable channels, TV, DVD player

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking available
  • Bar

Explore the area

View map
Zona Hotelera, Cancun, QROO, 77500
  • Place, La Isla Shopping Mall
    ‪16 min walk‬
  • Place, Chac Mool Beach
    ‪18 min walk‬
  • Place, Cancun Interactive Aquarium
    ‪19 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪32 min drive‬

Room options

View all photos for Master Suite King

Premium bedding, free minibar, in-room safe, blackout curtains

Master Suite King

  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Presidential Suite 1 King Bed

Premium bedding, free minibar, in-room safe, blackout curtains

Presidential Suite 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 126 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 5
  • 1 King Bed

View all photos for Junior Suite King Beachfront Swim up

Premium bedding, free minibar, in-room safe, blackout curtains

Junior Suite King Beachfront Swim up

  • 36 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Double Accessible

Premium bedding, free minibar, in-room safe, blackout curtains

Junior Suite Double Accessible

  • 36 sq m
  • 1 bedroom
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

Junior Suite King Accessible

  • 36 sq m
  • 1 bedroom
  • Lagoon view
  • Sleeps 4
  • 1 King Bed

View all photos for Family Junior Suite, King Bunk and Trundle Bed

Premium bedding, free minibar, in-room safe, blackout curtains

Family Junior Suite, King Bunk and Trundle Bed

  • 36 sq m
  • 1 bedroom
  • Resort view
  • Sleeps 5
  • 1 King Bed, 1 Large Twin Trundle Bed and 1 Large Twin Bunk Bed

View all photos for Deluxe Junior Suite Double Lagoonview

Premium bedding, free minibar, in-room safe, blackout curtains

Deluxe Junior Suite Double Lagoonview

  • 36 sq m
  • 1 bedroom
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Junior Suite King Lagoonview

Premium bedding, free minibar, in-room safe, blackout curtains

Deluxe Junior Suite King Lagoonview

9.0 out of 10
Wonderful
(2 reviews)
  • 36 sq m
  • 1 bedroom
  • Lagoon view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Junior Suite Ocean View Double

Premium bedding, free minibar, in-room safe, blackout curtains

Deluxe Junior Suite Ocean View Double

8.0 out of 10
Very good
(1 review)
  • 36 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Double Beachfront

Premium bedding, free minibar, in-room safe, blackout curtains

Junior Suite Double Beachfront

7.0 out of 10
Good
(2 reviews)
  • 40 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite King Beachfront

Premium bedding, free minibar, in-room safe, blackout curtains

Junior Suite King Beachfront

  • 40 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Junior Suite Ocean View King

Premium bedding, free minibar, in-room safe, blackout curtains

Deluxe Junior Suite Ocean View King

8.0 out of 10
Very good
(4 reviews)
  • 36 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Sun Club Master Suite Ocean Front King

Premium bedding, free minibar, in-room safe, blackout curtains

Sun Club Master Suite Ocean Front King

8.0 out of 10
Very good
(1 review)
  • 60 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Master Suite Ocean View King

Premium bedding, free minibar, in-room safe, blackout curtains

Master Suite Ocean View King

10.0 out of 10
Exceptional
(2 reviews)
  • 60 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Ocean Front Double

Premium bedding, free minibar, in-room safe, blackout curtains

Junior Suite Ocean Front Double

8.0 out of 10
Very good
(2 reviews)
  • 36 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Ocean Front King

Premium bedding, free minibar, in-room safe, blackout curtains

Junior Suite Ocean Front King

9.2 out of 10
Wonderful
(9 reviews)
  • 36 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Ocean View Double

Premium bedding, free minibar, in-room safe, blackout curtains

Junior Suite Ocean View Double

7.6 out of 10
Good
(15 reviews)
  • 36 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Double

Premium bedding, free minibar, in-room safe, blackout curtains

Junior Suite Double

8.0 out of 10
Very good
(31 reviews)
  • 36 sq m
  • 1 bedroom
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite King

Premium bedding, free minibar, in-room safe, blackout curtains

Junior Suite King

8.8 out of 10
Excellent
(35 reviews)
  • 36 sq m
  • 1 bedroom
  • Lagoon view
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Double Bed

Premium bedding, free minibar, in-room safe, blackout curtains

Standard Double Bed

10.0 out of 10
Exceptional
(1 review)
  • 36 sq m
  • Golf view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Ocean View King

Premium bedding, free minibar, in-room safe, blackout curtains

Junior Suite Ocean View King

8.6 out of 10
Excellent
(21 reviews)
  • 36 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for King Room

Premium bedding, free minibar, in-room safe, blackout curtains

King Room

10.0 out of 10
Exceptional
(1 review)
  • 36 sq m
  • Sleeps 4
  • 1 King Bed

Similar properties

Exterior
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About the area

Cancun

Located in Cancun (Zona Hotelera), Sunscape Cancun All-Inclusive Resort & Spa by Hyatt is steps from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and a 4-minute drive from La Isla Shopping Mall. .This all-inclusive property is 5.6 mi (9 km) from Delfines Beach and 4 mi (6.4 km) from Iberostar Cancun Golf Course.

What's nearby

  • Nichupté Lagoon - 2 min walk - 0.2 km
  • La Isla Shopping Mall - 16 min walk - 1.4 km
  • Chac Mool Beach - 18 min walk - 1.5 km
  • Cancun Interactive Aquarium - 19 min walk - 1.7 km
  • Forum Beach - 4 min drive - 1.8 km

Getting around

  • Cancun Intl. Airport (CUN) - 23 min drive

Restaurants

  • ‪Snack Grand Park - ‬7 min walk
  • ‪El Oriental - ‬7 min walk
  • ‪Flor De Sal - ‬7 min walk
  • Lobby Bar
  • ‪Bubba Gump Shrimp Co. - ‬4 min walk

About this property

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

Family fun on the beach, with 2 outdoor pools, near La Isla Shopping Mall
Sunscape Cancun All-Inclusive Resort & Spa by Hyatt offers 458 air-conditioned accommodations, which are accessible via exterior corridors and feature DVD players and free minibar items. Beds feature premium bedding. A pillow menu is available. 55-inch plasma televisions come with cable channels. Refrigerators, coffee/tea makers, and minibars are provided. Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries.

This Cancun property provides complimentary wireless Internet access. Business-friendly amenities include safes and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is offered daily and in-room massages can be requested.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, Aura Spa. Services include deep-tissue massages, hot stone massages, sports massages, and facials. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including hydrotherapy and reflexology. The spa is open daily.
Make yourself at home in one of the 458 air-conditioned rooms featuring refrigerators and free minibar items. 55-inch plasma televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Bathrooms feature showers, complimentary toiletries, and hair dryers. Conveniences include phones, as well as safes and coffee/tea makers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, a nightclub, and a complimentary water park. This Mediterranean property also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy Mexican cuisine at Casa de Rosa, one of the property's 10 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Mingle with other guests at the complimentary reception, held daily. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 3 bars/lounges.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Cancun? This property has 5726 square feet (532 square meters) of space consisting of conference space and 5 meeting rooms. Guests may use a roundtrip airport shuttle for a surcharge, and free valet parking is available onsite.
A complimentary manager's reception is offered each day.
Casa de Rosa - This restaurant specializes in Mexican cuisine.
Viaggio - This restaurant specializes in Italian cuisine. Open daily.
Ventanas - This buffet restaurant overlooks the ocean. Open daily.
Azul - This restaurant overlooks the ocean and specializes in Asian cuisine. Open daily.
At Sunset - Onsite restaurant. Open daily.
Room service (during limited hours) is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals and snacks included
Room service during certain hours
In-room minibar (all beverages included)

Land activities

Fitness facilities
Soccer

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Onsite parking includes off-street options

Food and drink

  • 10 restaurants
  • 3 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • At Sunset
  • Azul
  • Casa de Rosa
  • Ventanas
  • Viaggio

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Children's pool
  • Cooking classes
  • Designer stores
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Library
  • Nightclub
  • Personal motorised watercraft
  • Playground
  • Sauna
  • Shopping
  • Splash pad
  • Steam room
  • TV in common areas
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Baby bath
  • Children's pool
  • DVD player
  • Free children's club
  • Free water park access
  • In-room babysitting
  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Splash pad
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms
  • 5,726 square feet of conference space
  • Business centre
  • Computer station

Outdoors

  • Barbecue grill
  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path of travel

More

  • 6 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Mediterranean architecture
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 55-inch plasma TV with cable channels
  • DVD player

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 3702 out of 5952 reviews
Rating 8 - Good. 1335 out of 5952 reviews
Rating 6 - Okay. 537 out of 5952 reviews
Rating 4 - Poor. 179 out of 5952 reviews
Rating 2 - Terrible. 199 out of 5952 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like having to pay airport taxi twice. It was part of my all inclusive package through Expedia
Stayed 7 nights in Sep 2025

6/10 Okay

SaRita

Stayed 3 nights in Sep 2025

10/10 Excellent

Teresa Vargas

Stayed 3 nights in Sep 2025

10/10 Excellent

Adriana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great time there, everyone was very friendly and everything was great to be honest.
Stayed 3 nights in Sep 2025

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, property conditions & facilities
nice staff
Stayed 5 nights in Aug 2025

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay

We enjoyed our stay however we booked a room with a “balcony” only to find that someone else’s balcony was directly in front of ours. No privacy to enjoy the view unfortunately. The other negative is the constant barrage from staff in the lobby to book massages or sign up for their membership. Every time shift changed you would have to decline over and over, it was a bit frustrating. Other than that…we would likely come back for another visit. Good and drinks were great.
Stayed 4 nights in Sep 2025

8/10 Good

Shirin

Liked: Cleanliness, staff & service, amenities
The room, restaurant, pools, and all public and private areas were very clean and free from any contamination. The food was excellent and delicious and made from the best and freshest ingredients. The staff, crew, and waiters were very polite, kind, and smiling. The only annoying and annoying thing is that in the main restaurant of the hotel there was no air conditioning, air conditioner, or fan turned on to ventilate the air and bring cool, fresh air into the restaurant hall, so that sitting and eating in the hot weather was very annoying and uncomfortable. Even all the staff working in the restaurant were sweating all over their heads and faces and were constantly wiping their sweat with their hands and serving food with the same hands, which was very disgusting. They did not use paper towels to dry their sweat. We pointed this out to the restaurant management several times, but it had no effect.
Stayed 7 nights in Sep 2025

10/10 Excellent

Bianca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ocean view was amazing pool was great. Food was really good. Bartender and servers was always there nice and attentive
Stayed 7 nights in Sep 2025

10/10 Excellent

Alizzae

Stayed 3 nights in Sep 2025

10/10 Excellent

Ning

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about our stay has been fantastic! My husband and I thoroughly enjoyed every moment. The Italian restaurant was a highlight—the linguine was, without a doubt, the most delicious I’ve ever tasted. The buffet is also a great option for a quick bite. The Asian restaurant was a bit disappointing, particularly the noodles, which were too hard to chew. That said, it’s wonderful that none of the restaurants require reservations, unlike other hotels I’ve heard about. The ocean view is stunning, though the water can be a bit smelly and filled with seaweed at times. Our room was spacious and came with a lovely balcony. Service throughout the hotel was 10/10. Every staff member we met was friendly, attentive, and professional. Overall, we had a wonderful experience and would definitely return if we visit Cancun again.
Stayed 4 nights in Sep 2025

10/10 Excellent

Agnes

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay! The food was amazing, the room was very clean, and the staff were all incredibly friendly. Our server, Hipolito, was especially kind and attentive. A big thank you to Julian and Diego as well for helping us book our activities — we truly appreciated it!
Stayed 4 nights in Sep 2025

8/10 Good

ka man amy

Stayed 3 nights in Sep 2025

8/10 Good

Ma Raquel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2025

8/10 Good

Vanessa

Travelled with group
Liked: Cleanliness, staff & service, amenities
Excellent service and a wonderful atmosphere. The food was definitely the highlight of my stay full of flavour and just the right amount of spice. While the rooms are a little outdated and could use some upgrades, the beds were very comfortable and made for a good night’s sleep. Overall, it’s a great and affordable option for anyone planning a trip to Mexico who are also doing excursions.
Stayed 7 nights in Aug 2025

6/10 Okay

Verne

Liked: Cleanliness, staff & service
Food was okay. Liquor was watered down. Dinning chairs were rusty
Stayed 3 nights in Sep 2025

6/10 Okay

Francisco Hector

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Thank you
Stayed 6 nights in Sep 2025

10/10 Excellent

Almir

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ocean view, spa, pool, foods, entertainment with Sendi Zumba, volleyballs pool, beach volleyball . Nice white send, friendly and helpful staff start with front entrance till last man in hotel.
Stayed 6 nights in Sep 2025

8/10 Good

Edwin Gaston

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place since it was Panama jack , wish the beach front suites would have stroller access or elevator , other than that great hotel and friendly staff
Stayed 3 nights in Aug 2025

6/10 Okay

Palak Kaur

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2025

10/10 Excellent

Jose

Stayed 4 nights in Jul 2025

10/10 Excellent

Chaheed

Stayed 4 nights in Sep 2025

10/10 Excellent

Francisco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect, except the people trying to sell timeshare they just waste our valuable vacation time and I felt harassed every time I walked by the lobby
Stayed 4 nights in Sep 2025

10/10 Excellent

Christian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at Sunscape Resort & Spa Cancún was a wonderful experience. The beachfront setting is stunning, with crystal-clear waters and beautifully maintained pools. Service was attentive and welcoming throughout, making the stay feel effortless. Dining offered a nice variety, and the atmosphere was both relaxing and refined. A great choice for those seeking a stylish all-inclusive getaway in Cancún.
Stayed 5 nights in Sep 2025

10/10 Excellent

Izabelle Olivera

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2025

8/10 Good

Keivan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2025