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Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

4.0 star property

Photo gallery for Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

Aerial view
Property video
55-inch plasma TV with cable channels, TV, DVD player
2 outdoor pools, pool umbrellas, pool loungers
10 restaurants, Mexican cuisine

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa pool
  • Spa
  • Parking included
  • Free Wi-Fi

Explore the area

View map
Zona Hotelera, Cancun, QROO, 77500
  • Place, Nichuptรฉ Lagoon
    โ€ช2 min walkโ€ฌ
  • Place, La Isla Shopping Mall
    โ€ช16 min walkโ€ฌ
  • Place, Chac Mool Beach
    โ€ช18 min walkโ€ฌ
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    โ€ช32 min driveโ€ฌ

Room options

Master Suite King

  • 59 sq m
  • Sleeps 4
  • 1 King Bed

Presidential Suite 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 126 sq m
  • Sleeps 5
  • 1 King Bed

Junior Suite King Beachfront Swim up

  • Ocean view
  • 36 sq m
  • Sleeps 4
  • 1 King Bed

Junior Suite Double Accessible

  • Garden view
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds

Junior Suite King Accessible

  • Garden view
  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Family Junior Suite, King Bunk and Trundle Bed

7.4 out of 10
Good
(11 reviews)
  • Resort view
  • 36 sq m
  • Sleeps 5
  • 1 King Bed, 1 Large Single Trundle Bed and 1 Large Single Bunk Bed

Deluxe Junior Suite Double Lagoonview

  • Lagoon view
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds

Deluxe Junior Suite King Lagoonview

9.2 out of 10
Wonderful
(5 reviews)
  • Lagoon view
  • 36 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Deluxe Junior Suite Ocean View Double

8.0 out of 10
Very good
(3 reviews)
  • Ocean view
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds

Junior Suite Double Beachfront

7.0 out of 10
Good
(2 reviews)
  • Ocean view
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds

Junior Suite King Beachfront

  • Ocean view
  • 40 sq m
  • Sleeps 4
  • 1 King Bed

Deluxe Junior Suite Ocean View King

8.4 out of 10
Very good
(7 reviews)
  • Ocean view
  • 36 sq m
  • Sleeps 4
  • 1 King Bed

Sun Club Master Suite Ocean Front King

8.0 out of 10
Very good
(1 review)
  • Ocean view
  • 59 sq m
  • Sleeps 4
  • 1 King Bed

Master Suite Ocean View King

10.0 out of 10
Exceptional
(4 reviews)
  • Ocean view
  • 59 sq m
  • Sleeps 4
  • 1 King Bed

Junior Suite Ocean Front Double

9.0 out of 10
Wonderful
(6 reviews)
  • Ocean view
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds

Junior Suite Ocean Front King

9.0 out of 10
Wonderful
(18 reviews)
  • Ocean view
  • 36 sq m
  • Sleeps 4
  • 1 King Bed

Junior Suite Ocean View Double

8.0 out of 10
Very good
(24 reviews)
  • Ocean view
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds

Junior Suite Double

8.2 out of 10
Very good
(48 reviews)
  • Garden view
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds

Junior Suite King

8.8 out of 10
Excellent
(64 reviews)
  • Garden view
  • 36 sq m
  • Sleeps 4
  • 1 King Bed

Standard Double Bed

9.0 out of 10
Wonderful
(2 reviews)
  • Resort view
  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Junior Suite Ocean View King

8.6 out of 10
Excellent
(37 reviews)
  • Ocean view
  • 36 sq m
  • Sleeps 4
  • 1 King Bed

King Room

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Similar properties

About the area

Cancun

Located in Cancun (Zona Hotelera), Sunscape Cancun All-Inclusive Resort & Spa by Hyatt is steps from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and a 4-minute drive from La Isla Shopping Mall. .This all-inclusive property is 5.6 mi (9 km) from Delfines Beach and 1.2 mi (1.9 km) from Cancun Convention Center.

What's nearby

  • Nichuptรฉ Lagoon - 2 min walk - 0.2 km
  • La Isla Shopping Mall - 16 min walk - 1.4 km
  • Chac Mool Beach - 18 min walk - 1.5 km
  • Cancun Interactive Aquarium - 19 min walk - 1.7 km
  • Forum Beach - 4 min drive - 1.8 km

Getting around

  • Cancun Intl. Airport (CUN) - 23 min drive

Restaurants

  • โ€ชSnack Grand Park - โ€ฌ7 min walk
  • โ€ชFlor De Sal - โ€ฌ7 min walk
  • Lobby Bar
  • โ€ชEl Mirador - โ€ฌ8 min walk
  • โ€ชBubba Gump Shrimp Co. - โ€ฌ4 min walk

About this property

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt offers 458 air-conditioned accommodations, which are accessible via exterior corridors and feature free minibar items and minibars. Beds feature premium bedding. 55-inch plasma televisions come with cable channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This Cancun property provides complimentary wireless Internet access. Business-friendly amenities include safes and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, Aura Spa. Services include deep-tissue massages, hot stone massages, sports massages, and facials. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including hydrotherapy and reflexology. The spa is open daily.
Make yourself at home in one of the 458 air-conditioned rooms featuring free minibar items and plasma televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and coffee/tea makers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor pools, a nightclub, and a complimentary water park. This Mediterranean property also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy Mexican cuisine at Casa de Rosa, one of the property's 10 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Mingle with other guests at the complimentary reception, held daily. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 3 bars/lounges.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Cancun? This property has 5726 square feet (532 square meters) of space consisting of conference space and 5 meeting rooms. Guests may use a roundtrip airport shuttle for a surcharge, and free valet parking is available onsite.
A complimentary manager's reception is offered each day.
Casa de Rosa - This restaurant specializes in Mexican cuisine.
Viaggio - This restaurant specializes in Italian cuisine. Open daily.
Ventanas - This buffet restaurant overlooks the ocean. Open daily.
Azul - This restaurant overlooks the ocean and specializes in Asian cuisine. Open daily.
At Sunset - Onsite restaurant. Open daily.
Room service (during limited hours) is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and ร  la carte meals and snacks included
Room service during certain hours
In-room minibar (all beverages included)

Land activities

Fitness facilities
Soccer

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking
  • Onsite parking includes off-street options

Food and drink

  • 10 restaurants
  • 3 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • At Sunset
  • Azul
  • Casa de Rosa
  • Ventanas
  • Viaggio

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Children's pool
  • Cooking classes
  • Designer stores
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Library
  • Nightclub
  • Personal motorised watercraft
  • Playground
  • Sauna
  • Shopping
  • Splash pad
  • Steam room
  • TV in common areas
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free water park access
  • In-room babysitting
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Splash pad
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms
  • 5,726 square feet of conference space
  • Business centre
  • Computer station

Outdoors

  • Barbecue grill
  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path of travel

More

  • 6 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Mediterranean architecture
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 55-inch plasma TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 4043 out of 6411 reviews
Rating 8 - Good. 1447 out of 6411 reviews
Rating 6 - Okay. 541 out of 6411 reviews
Rating 4 - Poor. 175 out of 6411 reviews
Rating 2 - Terrible. 205 out of 6411 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

8/10 Good

Michelle

Stayed 3 nights in Dec 2025

10/10 Excellent

FAHAD

Stayed 6 nights in Dec 2025

10/10 Excellent

Jose

Liked: Cleanliness, amenities, property conditions & facilities
Great customer service! Great overall experience. Definitely will be back.
Stayed 3 nights in Dec 2025

10/10 Excellent

Sergey

Stayed 9 nights in Dec 2025

10/10 Excellent

Olga

Liked: Cleanliness, amenities, property conditions & facilities
Everything was good food is excellent very good choice of food servile is great I like more buffet then restaurant there food better then in restaurants coffee in coffee shop very delicious lots of choices candy shop is amazing beach is beautiful just one I donโ€™t like all days long were waves never stop people who work there very nice I felt comfortable there recommend

10/10 Excellent

Yunaisy

Stayed 6 nights in Dec 2025

8/10 Good

Olufunmilayo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was a great experience
Stayed 3 nights in Dec 2025

10/10 Excellent

Alexandro

Liked: Cleanliness, amenities, property conditions & facilities
Amazing staff, food and entertainment.
Stayed 7 nights in Dec 2025

10/10 Excellent

Sheila

10/10 Excellent

Alfredo Zavala Avila

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Place is amazing the food ..omg delicious..the one thing they can honestly upgrade is the mattress lol we had the jr suite an the ocean view was perfect. Thank u for an amazing experience we will be back !
Stayed 4 nights in Dec 2025

10/10 Excellent

Dalet

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
loved the place
Stayed 3 nights in Dec 2025

8/10 Good

Jonathan

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service
There is good and bad about the Seascape. First the staff were fantastic (bar one grumpy waiter that seemed in a bad mood every day), the beach is spectacular and our rooms were great (although we did upgrade). That said, in our 4 rooms, most plug sockets didn't work. Maybe think about replacing them? My issue with the pool area is it was a constant hub of noise and chaos. Activities go on through the day which makes the pool busy and overcrowded. Sometimes, some peace would be nice. Ideally, a second/third pool would solve the issues. The restaurants were ok, the buffet was on the whole great, but the Italian, Asian, Grill, Mexican had highlights on one visit and were poor on another. Needs consistency. The bar! By night you can't hear yourself think because of the constant shows/music. I get that this is an important part of an all-inclusive, but you need to separate it from the main bar and allow people to have a drink and a conversation if they so wish. Finally, VIP room on 6 should be open way later than 10pm. Really enjoyed my stay and the good outweighed the bad, but there are definitely things to work on
Stayed 10 nights in Dec 2025

10/10 Excellent

Hana, coquitlam

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
๋งค์ผ ์ €๋… ์ฆ๊ฑฐ์šด ๋””๋…€์‡ผ ๋งค์ผ ๋‚ฎ ๋ฐœ๋ฆฌ๋ณผ ๋ฐ ๋‹ค๋ฅธ ์—”ํ„ฐํ…Œ์ธ์‡ผ ์นœ์ ˆํ•œ ์Šคํƒญ๋“ค ์‹๋‹น๋“ค์ด ์ „๋ถ€ ๋‹ค ๋ง›์žˆ์Œ ์•ž๋ฐ”๋‹ค์—์„œ ํŒŒ๋„ํƒ€๊ณ  ๋†€๋ฉด ๊ฟ€์žผ 4๋ฐ•5์ผ ์ˆ™๋ฐ• ๊ฐ•์ถ” ๋” ๋จธ๋ฌผ๋ฉด ์Œ์‹์— ์งˆ๋ฆฌ๊ณ , 3๋ฐ•์€ ์งง์Œ *10usd per room service - ๋งฅ์ฃผ์ตœ๋Œ€ 4์บ” *Laundry 200peso per kg ๋ฃธ์„œ๋น„์Šค ํ•„์š”์—†์Œ ๊ฑ ๋‚ด๋ ค๊ฐ€์„œ ๋จน์œผ์‹œ๊ธธ ์ถ”์ฒœํ•ฉ๋‹ˆ๋‹ค. ์˜ฌ์ธํด๋ฃจ์‹œ๋ธŒ ์ฒ˜์Œ์™€์„œ ์‚ฌ์น˜ ๋ถ€๋ ค๋ด„ ๋นจ๋ž˜๋Š” ํ•„์š”ํ•˜๋ฉด ํ•˜์‹œ๊ธธ. ๊ฐœ์ธ์ ์œผ๋กœ ๋‹ค์Œ์— ์˜ฌ๋•Œ๋Š” ๊ฑ ์ˆ˜์˜๋ณต์ด๋ž‘ ์ž ์˜ท๋งŒ ๊ฐ€์ ธ์™€์„œ ๋†€๋ชˆ ๋ ๊ฒƒ๊ฐ™์Šด ๋งจ๋‚  ์ˆ˜์˜ํ•ด์„œ ์ˆ˜์˜๋ณต ์™ธ์˜ ์˜ท์„ ์•ˆ์ž…์Œ *๋ฐฉ์€ ์ข€ ์˜ค๋ž˜๋œ ํ˜ธํ…”์ธ๊ฒŒ ํ‹ฐ๋‚˜์ง€๋งŒ ๊น”๋”ํ•˜๊ณ  ์ข‹์•˜์Œ ์—์–ด์ปจ์ž˜๋‚˜์˜ค๊ณ / ๋„๋กฑ๋‡ฝ ๋ณด๊ณ ์‹ถ์—ˆ๋Š”๋ฐ ์•ˆ๋‚˜์˜ด ๊ฐ•์ถ”ํ•ฉ๋‹ˆ๋‹ค~~~
์•„์นจํ•ด
์กฐ์‹์— ์˜ค๋ฏˆ๋ › ๋งŒ๋“ค์–ด์ค˜์š”. ์งฑ๋ง›์žˆ์Œ
๋ฐ”๋‹ค๋Š” ๋…ธ๋ž‘๊นƒ๋ฐœ์‚ฌ์ด ๊ตฌ๊ฐ„์—์„œ๋งŒ ๋†€๊ฒŒํ•ด์ค๋‹ˆ๋‹ค. ๋นจ๊ฐ„๊นƒ๋ฐœ๊ตฌ๊ฐ„์€ ๋Œ์žˆ๋‹ค๊ณ  ๋‚˜์˜ค๋ผ๊ณ  ํ˜ธ๋ฃจ๋ผ๊ธฐ๋ถ
์นธ์ฟค
Stayed 4 nights in Dec 2025

10/10 Excellent

Derrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2025

6/10 Okay

Kevin

Stayed 4 nights in Nov 2025

10/10 Excellent

Brown T

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location, well appointed room, nice variety of food choices, and the 24 hour coffee lounge was right on pointโ€ฆhighly recommend
Stayed 3 nights in Dec 2025

10/10 Excellent

Linda Ann

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean room
Stayed 5 nights in Dec 2025

8/10 Good

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2025

6/10 Okay

Gillian

Liked: Cleanliness, staff & service, property conditions & facilities
Un
Stayed 7 nights in Dec 2025

10/10 Excellent

Li

Liked: Cleanliness, amenities, property conditions & facilities
The scenery is extremely beautiful. The hotel service is excellent and the staff are very polite and enthusiastic.
Stayed 4 nights in Dec 2025

10/10 Excellent

Jose Luis Berriel

Stayed 6 nights in Nov 2025

8/10 Good

Hoi

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room is very nice, quiet and clean. We like it
Stayed 5 nights in Dec 2025

8/10 Good

Edlira

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean, staff was excellent, food was good
Stayed 7 nights in Dec 2025

10/10 Excellent

Hassan, ohio

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
staff ,room and food was perfect recommended
Stayed 3 nights in Dec 2025

8/10 Good

Injee

Travelled with family
Liked: Amenities, property conditions & facilities
๋ ˆ์ŠคํŠธ๋ž‘๋„ ๋‹ค์–‘ํ•ด์„œ ์ข‹์•˜๊ณ  ๊น”๋”ํ–ˆ์–ด์š” ๊ฐ€์กฑ๋“ค์ด๋ž‘ ์˜ค๋ž˜ ์ˆ™๋ฐ•ํ• ๋•Œ๋„ ๋ถˆํŽธํ•จ ์—†์ด ์ž˜ ์ง€๋ƒˆ์–ด์š”
Stayed 3 nights in Nov 2025