Save

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

Where to?

Dates

August 2025

September 2025

Relax by the ocean with a clear view of the sandy shoreline from this pool area.

Welcome to our lobby, featuring a spacious area with a polished floor, comfortable seating and a reception desk.

Relax by the pool overlooking the ocean, surrounded by palm trees and lounge chairs.

Enjoy breathtaking ocean views from the comfort of your room's spacious balcony, featuring a table and chairs.

Chapel with ocean views, featuring wooden pews and a polished floor, surrounded by floral arrangements.

Overview
Rooms
Location
Policies

Popular amenities

Parking available
Bar
Room service

Explore the area

Zona Hotelera, Cancun, QROO, 77500

La Isla Shopping Mall
‪16 min walk‬
Cancun Convention Center
‪5 min drive‬
Gaviota Azul Beach
‪5 min drive‬
Cancun, Quintana Roo (CUN-Cancun Intl.)
‪28 min drive‬

Room options

1 bedroom, premium bedding, free minibar, in-room safe

Junior Suite Ocean View King

Good

36 sq m
Ocean view
Sleeps 4
1 King Bed, 1 Double Trundle Bed and 1 Double Bunk Bed

Standard Double Bed

Exceptional

36 sq m
Golf view
Sleeps 4
2 Double Beds

Junior Suite King

36 sq m
Lagoon view
Sleeps 4
1 King Bed

Master Suite Ocean View King

59.5 sq m
Ocean view
Sleeps 4
1 King Bed

Sun Club Master Suite Ocean Front King

59.5 sq m
Ocean view
Sleeps 4
1 King Bed

Junior Suite Double

Exceptional

36 sq m
Lagoon view
Sleeps 4
2 Double Beds

Junior Suite Ocean View Double

36 sq m
Ocean view
Sleeps 4
2 Double Beds

Junior Suite Ocean Front King

36.4 sq m
Ocean view
Sleeps 4
1 King Bed

Junior Suite Ocean Front Double

36.4 sq m
Ocean view
Sleeps 4
2 Double Beds

Deluxe Junior Suite Ocean View Double

36 sq m
Ocean view
Sleeps 4
2 Double Beds

Deluxe Junior Suite King Lagoonview

36 sq m
Lagoon view
Sleeps 4
2 Double Beds

King Room

36 sq m
Sleeps 4
1 King Bed

Deluxe Junior Suite Double Lagoonview

36 sq m
Lagoon view
Sleeps 4
2 Double Beds

Family Junior Suite, King Bunk and Trundle Bed

36 sq m
Resort view
Sleeps 5
1 King Bed and 1 Double Trundle Bed

Deluxe Junior Suite Ocean View King

36 sq m
Ocean view
Sleeps 4
1 King Bed

Junior Suite King Beachfront

39.7 sq m
Ocean view
Sleeps 4
1 King Bed

Junior Suite Double Beachfront

39.7 sq m
Ocean view
Sleeps 4
2 Double Beds

Junior Suite King Accessible

36 sq m
Lagoon view
Sleeps 4
1 King Bed

Junior Suite Double Accessible

36 sq m
Lagoon view
Sleeps 4
2 Double Beds

Junior Suite King Beachfront Swim up

36 sq m
Ocean view
Sleeps 4
1 King Bed

Presidential Suite 1 King Bed

125.6 sq m
Ocean view
Sleeps 5
1 King Bed

Master Suite King

59.5 sq m
Sleeps 4
1 King Bed

Similar properties

Enjoy a meal with a view of the water from this dining area with expansive windows and high ceilings.

Pool
Hot tub
Breakfast included
All-inclusive

for 1 room

includes taxes & fees

14 Aug - 15 Aug

About the area

Cancun

Located in Cancun (Zona Hotelera), Sunscape Cancun All-Inclusive Resort & Spa by Hyatt is steps from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and a 4-minute drive from La Isla Shopping Mall. .This beach property is 1.2 mi (1.9 km) from Cancun Convention Center and 1.4 mi (2.2 km) from Gaviota Azul Beach.

What's nearby

La Isla Shopping Mall - 16 min walk - 1.4 km
Chac Mool Beach - 18 min walk - 1.5 km
Forum Beach - 3 min drive - 1.8 km
Cancun Convention Center - 5 min drive - 2.2 km
Gaviota Azul Beach - 5 min drive - 2.5 km

Getting around

Cancun Intl. Airport (CUN) - 23 min drive

Restaurants

‪Snack Grand Park - ‬7 min walk
‪El Mirador - ‬8 min walk
Lobby Bar
‪Bubba Gump Shrimp Co. - ‬5 min walk
‪Café Solé - ‬7 min walk

About this property

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

Family fun on the beach, with 2 outdoor pools, near La Isla Shopping Mall

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt offers 458 air-conditioned accommodations, which are accessible via exterior corridors and feature DVD players and free minibar items. Beds feature premium bedding. A pillow menu is available. 55-inch plasma televisions come with cable channels. Refrigerators, coffee/tea makers, and minibars are provided. Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries.

This Cancun property provides complimentary wireless Internet access. Business-friendly amenities include safes and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is offered daily and in-room massages can be requested.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, Aura Spa. Services include deep-tissue massages, hot stone massages, sports massages, and facials. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including hydrotherapy and reflexology. The spa is open daily.

Make yourself at home in one of the 458 air-conditioned rooms featuring refrigerators and free minibar items. 55-inch plasma televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Bathrooms feature showers, complimentary toiletries, and hair dryers. Conveniences include phones, as well as safes and coffee/tea makers.

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, a nightclub, and a complimentary water park. This Mediterranean property also features complimentary wireless internet access, concierge services, and babysitting (surcharge).

All-inclusive rates are available at this property. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy Mexican cuisine at Casa de Rosa, one of the property's 10 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Mingle with other guests at the complimentary reception, held daily. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 3 bars/lounges.

Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Cancun? This property has 5726 square feet (532 square meters) of space consisting of conference space and 5 meeting rooms. Guests may use a roundtrip airport shuttle for a surcharge, and free valet parking is available onsite.

A complimentary manager's reception is offered each day.

Casa de Rosa - This restaurant specializes in Mexican cuisine.

Viaggio - This restaurant specializes in Italian cuisine. Open daily.

Ventanas - This buffet restaurant overlooks the ocean. Open daily.

Azul - This restaurant overlooks the ocean and specializes in Asian cuisine. Open daily.

At Sunset - Onsite restaurant. Open daily.

Room service (during limited hours) is available.

All-inclusive details

All-inclusive room rates at Sunscape Cancun All-Inclusive Resort & Spa by Hyatt are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals and snacks included

Room service during certain hours

In-room minibar (all beverages included)

Land activities

Fitness facilities

Soccer

Entertainment

Onsite entertainment and activities

Onsite live performances

Theme parties

Awards and affiliations

Eco-Certified Property

This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Return airport shuttle (surcharge)
Free self parking on site
Free valet parking on site
Onsite parking includes off-street options

Food and drink

10 restaurants
3 bars/lounges
A beach bar
A coffee shop/cafe
A poolside bar
Coffee and tea in common areas
Couples/private dining
Free daily manager's reception
Snack bar/deli

Restaurants on site

At Sunset
Azul
Casa de Rosa
Ventanas
Viaggio

Things to do

2 outdoor pools
Arcade/game room
Beach volleyball
Children's pool
Cooking classes
Designer stores
Evening entertainment
Fitness classes
Free children's club
Free water park
Full-service spa
Gym
Library
Nightclub
Personal motorised watercraft
Playground
Sauna
Shopping
Steam room
TV in common areas
Waterslide

Family friendly

2 outdoor pools
Arcade/game room
Baby bath
Children's pool
DVD player
Free children's club
Free water park access
In-room babysitting
In-room refrigerator
Laundry facilities
Playground
Snack bar/deli
Waterslide

Conveniences

24-hour front desk
ATM
Free newspapers in lobby
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage
Safe at front desk
Water dispenser

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Wedding services

Business services

5 meeting rooms
5,726 square feet of conference space
Business centre
Computer station

Outdoors

Barbecue grill
Beach cabanas (surcharge)
Beach loungers
Beach towels
Garden
On the beach
Pool loungers
Pool umbrellas
Terrace

Full-service spa

Body wraps
Deep-tissue massages
Facials
Hot stone massages
Hot tub
Hydrotherapy
In-room massages
Manicures/pedicures
Prenatal massages
Reflexology
Sauna
Spa open daily
Sports massages
Steam room
Turkish bath

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Wheelchair-accessible path of travel

6 floors
At least 80% lighting from LEDs
Banquet hall
Comprehensive recycling policy
Designated smoking areas (fines apply)
Eco-friendly cleaning products used
Humane treatment of captive wild animals
Local culture and ecosystem education
Mediterranean architecture
Vegan dining options
Vegetarian dining options
Water dispenser usage encouraged

Room amenities

Bedroom

Blackout drapes
Pillow menu
Premium bedding

Bathroom

Bathtub or shower
Dressing gowns
Free toiletries
Hair dryer
Shower
Slippers
Towels provided

Entertainment

55-inch plasma TV with cable channels
DVD player

Food and drink

Coffee/tea maker
Free bottled water
Free stocked minibar
Limited room service
Refrigerator

Access via exterior corridors
Air conditioning (climate-controlled)
Ceiling fan
Cleaning products are eco-friendly
Eco-friendly toiletries
Iron/ironing board
LED lighting
Phone
Recycling
Safe
Water-efficient showers
Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

This property uses a grey water recycling system and eco-friendly cleaning products

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt Reviews

8.8

Excellent

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

10/10 Excellent

Ortencia

Travelled with family

2 May 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I really enjoyed the activity that they offered. Everybody was friendly and helpful. It was my first visit and I look forward to visiting again.

Stayed 7 nights in Mar 2025

4/10 Poor

Becky

2 May 2025

Stayed 1 night in Jan 2025

10/10 Excellent

feras, chattanooga

2 May 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Great place for family

Stayed 3 nights in Apr 2025

8/10 Good

Paul

1 May 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Apr 2025

8/10 Good

XXX Harmeet

Travelled with family

1 May 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Resort was good overall. It would be nice to add couple of restaurants to the buffet. Specifically vegetarian options and indian food.

Stayed 7 nights in Apr 2025

10/10 Excellent

Alexa, New York

Travelled with family and small children

1 May 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed here with my family and all our kids, 4 under the age of 8. So many things for everyone to do. Beach was beautiful and the food was great. The pools are gorgeous too. Drinks, atmosphere, cleanliness and service were all top notch!!

Stayed 7 nights in Apr 2025

10/10 Excellent

Maribel

1 May 2025

Liked: Cleanliness

Stayed 5 nights in Apr 2025

6/10 Okay

Colette, Methuen

Travelled with family and small children

1 May 2025

Liked: Amenities

Overall the experience was good but the food wasn’t the best. We still made the best of it. The property was clean and there weren’t any bugs.

Stayed 6 nights in Apr 2025

10/10 Excellent

Samer

Travelled with family

1 May 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everyone was so friendly and helpful. We had great time.

Stayed 5 nights in Apr 2025

10/10 Excellent

Slieman Hanna, Sterling Heights

30 Apr 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 6 nights in Apr 2025

10/10 Excellent

Holly

Travelled with family and small children, Travelled with group

30 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everything was wonderful. The staff went above and beyond to be accommodating. Shout out to Miguel from Playa collections who gave us our initial tour and great recommendations! Our kids loved the food /pool/ activities. Would definitely come back

Stayed 5 nights in Apr 2025

10/10 Excellent

Angel

Travelled with family and small children

30 Apr 2025

Liked: Amenities

Really nice property,food was good, treatment by staff was Awsome would definitely come back.

Stayed 5 nights in Apr 2025

10/10 Excellent

Anya

Travelled with family, Travelled with partner

30 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This was the best all inclusive resort I’ve been to. They are very family friendly with many interactive activities throughout the day. Some examples are morning yoga, aqua aerobics, Zumba, water sports, circus shows, magic shows and much more. We went near Easter so there were also Easter egg painting events and basket making events. This makes it ideal for families who stay at the resort all day as they’ll never be bored. The staffs are also all very friendly and professional and I always felt really welcomed. The only downside was the waitlists to the restaurants. Each restaurant we’ve been to had a waitlist of at least 30 minutes with maximum being 2 hours. It’s difficult when you’ve arrived back from an excursion and just want to grab a meal but have to wait. However, the food at most of the restaurants are excellent and of very high quality so there’s a downside and an upside. For example, I wasn’t expecting to eat a juicy ny steak at an all inclusive resort.

Stayed 6 nights in Apr 2025

8/10 Good

Pablo

Travelled with family

30 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

If you plan to relax, and disconnect, is not the ideal hotel. It is very noisy specially the rooms with the balcony to the main pool, which are around half on the entire hotel. It's good for family with kids, and the staff was polite and professional. In my personal opinion, the hotel is missing some green. It is pure concrete all over, missing that Caribbean feeling.

Stayed 3 nights in Apr 2025

10/10 Excellent

Aimin

Travelled with family, Travelled with family and small children

30 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I will come back to have a vacation with my family.

Stayed 3 nights in Apr 2025

10/10 Excellent

Sue

30 Apr 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 5 nights in Mar 2025

8/10 Good

Jeff

29 Apr 2025

Stayed 4 nights in Apr 2025

10/10 Excellent

Lisa

Travelled with family

29 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful property. Very nice kid pool with a slide. And larger pool with family entertainment all day. They had a couple shows at night. The staff was amazing. Very warm and friendly people. They do have some pushy employees that sell discount tickets for the timeshare ownership. So you have to just say no and stand your ground. Very persistent. I would stay here again. The food was absolutely fantastic. And ocean and beach area were very accessible. Beach is a little rocky. Lots of shells to collect :)

Stayed 6 nights in Apr 2025

6/10 Okay

Gopal

Travelled with family and small children

29 Apr 2025

FThe food here is delicious, but the rooms are a bit cramped and chilly. Unfortunately, the staff at room service seemed a bit rude when I called for assistance. Front beach is not like in the pictures.

Stayed 4 nights in Apr 2025

10/10 Excellent

Bhesh

29 Apr 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Friendly service , nice & clean

Stayed 4 nights in Feb 2025

10/10 Excellent

Constanza

Travelled with family and small children

28 Apr 2025

Liked: Cleanliness, amenities, property conditions & facilities

Stayed 4 nights in Apr 2025

10/10 Excellent

Rupinder

28 Apr 2025

Liked: Cleanliness, staff & service, property conditions & facilities

It was a great experience.

Stayed 4 nights in Apr 2025

2/10 Terrible

Hollie

Travelled with family

28 Apr 2025

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Would not recommend

I have no idea why this hotel is rated so high- will never come here again. Outdated. Only 1 pool, no swim up bar, not enough staff, old.

Stayed 3 nights in Apr 2025

10/10 Excellent

Amber Lise

28 Apr 2025

Stayed 5 nights in Apr 2025

8/10 Good

Chanta

Travelled with group

28 Apr 2025

Liked: Cleanliness, staff & service

This property is an older property that could use some TLC, my room was nice but I quickly found that I had an ant problem, after calling the front desk several times the issues was addressed and the problem was taken care of. This is a kid friends resort which I was not aware of when booking this resort, there were kids everywhere. The food was ok but there were definitely some good choices. All of the staff were amazing everyone was so friendly and nice. I would recommend this resort if you are looking to save, want a small resort that is not giving luxury, I would stick to the beach, the main pool needs some work but I was able to over come that and still manage to have a good time.

Stayed 3 nights in Apr 2025

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

Photo gallery for Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

Popular amenities

Explore the area

Room options

View all photos for Junior Suite Ocean View King

Junior Suite Ocean View King

View all photos for Standard Double Bed

Standard Double Bed

View all photos for Junior Suite King

Junior Suite King

View all photos for Master Suite Ocean View King

Master Suite Ocean View King

View all photos for Sun Club Master Suite Ocean Front King

Sun Club Master Suite Ocean Front King

View all photos for Junior Suite Double

Junior Suite Double

View all photos for Junior Suite Ocean View Double

Junior Suite Ocean View Double

View all photos for Junior Suite Ocean Front King

Junior Suite Ocean Front King

View all photos for Junior Suite Ocean Front Double

Junior Suite Ocean Front Double

View all photos for Deluxe Junior Suite Ocean View Double

Deluxe Junior Suite Ocean View Double

View all photos for Deluxe Junior Suite King Lagoonview

Deluxe Junior Suite King Lagoonview

View all photos for King Room

King Room

View all photos for Deluxe Junior Suite Double Lagoonview

Deluxe Junior Suite Double Lagoonview

View all photos for Family Junior Suite, King Bunk and Trundle Bed

Family Junior Suite, King Bunk and Trundle Bed

View all photos for Deluxe Junior Suite Ocean View King

Deluxe Junior Suite Ocean View King

Junior Suite King Beachfront

View all photos for Junior Suite Double Beachfront

Junior Suite Double Beachfront

Junior Suite King Accessible

Junior Suite Double Accessible

View all photos for Junior Suite King Beachfront Swim up

Junior Suite King Beachfront Swim up

View all photos for Presidential Suite 1 King Bed

Presidential Suite 1 King Bed

View all photos for Master Suite King

Master Suite King

Similar properties

Wyndham Grand Cancun All Inclusive Resort & Villas

Wyndham Grand Cancun All Inclusive Resort & Villas

About the area

Cancun

What's nearby

Getting around

Restaurants

About this property

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

All-inclusive details

Gratuities and taxes

Food and beverages

Land activities

Entertainment

Awards and affiliations

Languages

Property amenities

Internet

Parking and transport

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Full-service spa

Accessibility

More

Room amenities

Bedroom

Bathroom