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Villa del Palmar Cancun All Inclusive Beach Resort & Spa

4.5 star property

Photo gallery for Villa del Palmar Cancun All Inclusive Beach Resort & Spa

Exterior
Exterior
Exterior
Lobby sitting area
Two Bedroom Ocean Front | Dining room

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar

Explore the area

Map
Carretera a Punta Sam Km. 5.2 Mza 9, Punta Sam, QROO, 77400
  • Punta Sam Ferry Terminal
    ‪13 min walk‬
  • Playa Mujeres Golf Club
    ‪4 min drive‬
  • North Beach
    ‪44 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪32 min drive‬

Room options

View all photos for Two Bedroom

1 bedroom, premium bedding, down duvets, free minibar

Two Bedroom

  • 157 sq m
  • Sleeps 6
  • 1 King Bed, 2 Queen Beds and 1 Queen Murphy Bed

View all photos for One Bedroom

1 bedroom, premium bedding, down duvets, free minibar

One Bedroom

  • 107 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Murphy Bed

View all photos for One Bedroom Ocean View

View from room

One Bedroom Ocean View

  • 107 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Murphy Bed

View all photos for Deluxe 2 Queen Beds

1 bedroom, premium bedding, down duvets, free minibar

Deluxe 2 Queen Beds

  • 50 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Ocean View 2 Queen Beds

1 bedroom, premium bedding, down duvets, free minibar

Deluxe Ocean View 2 Queen Beds

  • 50 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Two Bedroom Suite Ocean View

1 bedroom, premium bedding, down duvets, free minibar

Two Bedroom Suite Ocean View

  • 157 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 2 Queen Beds and 1 Double Murphy Bed

View all photos for Deluxe 1 King Bed

Deluxe 1 King Bed

Deluxe 1 King Bed

  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Ocean View 1 King Bed

1 bedroom, premium bedding, down duvets, free minibar

Deluxe Ocean View 1 King Bed

  • 50 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Three Bedroom Ocean Front

Three Bedroom Ocean Front | Terrace/patio

Three Bedroom Ocean Front

  • 430 sq m
  • Ocean view
  • Sleeps 8
  • 2 King Beds and 2 Queen Beds

View all photos for Three Bedroom Loft

Three Bedroom Loft | Living area

Three Bedroom Loft

  • 325 sq m
  • Ocean view
  • Sleeps 8
  • 2 King Beds and 2 Queen Beds

View all photos for Two Bedroom Ocean Front

Two Bedroom Ocean Front | Dining room

Two Bedroom Ocean Front

  • 253 sq m
  • Ocean view
  • Sleeps 6
  • 2 King Beds and 1 Queen Murphy Bed

View all photos for Two Bedroom Loft

Two Bedroom Loft | View from room

Two Bedroom Loft

  • 205 sq m
  • Ocean view
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Two Bedroom Penthouse

Two Bedroom Penthouse | Terrace/patio

Two Bedroom Penthouse

  • 308 sq m
  • Ocean view
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed

Similar properties

View from property

Villa del Palmar Cancun Luxury Beach Resort & Spa

  • Pool
  • Hot tub
  • All-inclusive
  • Spa
4.2 out of 5, Very good, (1007)
The price is NZ$427
for 1 room
includes taxes & fees
3 Jul - 4 Jul
Villa del Palmar Cancun Luxury Beach Resort & Spa

About the area

Punta Sam

When you stay at Villa del Palmar Cancun All Inclusive Beach Resort & Spa in Punta Sam, you'll be on the beach, within a 15-minute drive of Ultramar Ferry Puerto Juárez and Cancun Mall. .This all-inclusive property is 5.3 mi (8.5 km) from North Beach and 12.4 mi (19.9 km) from Gaviota Azul Beach.

What's nearby

  • Punta Sam Ferry Terminal - 13 min walk - 1.1 km
  • Punta Sam Beach - 13 min walk - 1.1 km
  • Playa Mujeres Golf Club - 4 min drive - 3.9 km
  • Isla Mujeres Ferry Terminal - 44 min drive - 7.7 km
  • North Beach - 44 min drive - 8.0 km

Getting around

  • Cancun Intl. Airport (CUN) - 37 min drive

Restaurants

  • Hiroshi Bar
  • ‪Don Fernando Lobby Bar - ‬5 min drive
  • ‪Restaurant Flamingos - ‬20 min walk
  • ‪Caprichos Villa del Palmar - ‬9 min walk
  • ‪Davinos - ‬8 min walk

About this property

Villa del Palmar Cancun All Inclusive Beach Resort & Spa

Luxury property on the beach, with 5 outdoor pools
Villa del Palmar Cancun All Inclusive Beach Resort & Spa offers 415 accommodations with MP3 docking stations and free minibar items. Rooms open to furnished balconies. Each accommodation is individually furnished and decorated. Beds feature down comforters and premium bedding. A pillow menu is available. 50-inch flat-screen televisions come with satellite channels. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

This Punta Sam property provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include espresso makers and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

5 outdoor swimming pools and 4 hot tubs are on site. In addition to a children's pool, other recreational amenities include a sauna and a fitness center.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 7 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 415 individually decorated guestrooms, featuring MP3 docking stations and flat-screen televisions. Your bed comes with down comforters and premium bedding. Rooms have private furnished balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 5 outdoor swimming pools, 4 hot tubs, and a sauna. Additional amenities at this property include complimentary wireless internet access, concierge services, and an arcade/game room. Guests can catch a ride to nearby destinations on the area shuttle (surcharge).
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite at La Casona STK, one of the property's 6 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the beach bar or one of the 5 bars/lounges.

Featured amenities include limo/town car service, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
La Casona STK - This steakhouse serves dinner only.
Davino Restaurant - This restaurant specializes in Mediterranean cuisine and serves breakfast and dinner. Open daily.
Zama Restaurant - This restaurant specializes in Mexican cuisine and serves lunch and dinner. Open daily.
Legend - This sports bar specializes in Japanese cuisine and serves dinner only. Open daily.
Caprichos - This buffet restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. Open daily.
Late night fare is available from 24-hour room service.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Snorkeling

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Free in-room WiFi has a 2-device limit
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 5 bars/lounges
  • 6 restaurants
  • A beach bar
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Caprichos
  • Davino Restaurant
  • La Casona STK
  • Legend
  • Zama Restaurant

Things to do

  • 18-hole adjacent golf course
  • 4 hot tubs
  • 5 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Beach yoga
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Kayaking
  • Outdoor pool (guest access)
  • Playground
  • Sauna
  • Scuba diving
  • Shopping

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Grocery/convenience store
  • In-room babysitting
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 7 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift (120 centimetre wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 3 buildings
  • 9 floors
  • Built in 2010
  • Lifeguards
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with satellite channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Airport shuttle fee: USD 50 per vehicle (one-way, maximum occupancy 4)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a smoke detector, a security system, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Free in-room WiFi has a 2-device limit
Children under 12 years old are not allowed in the swimming pool without adult supervision
Guests under 18 years old are not allowed in the spa

Property is also known as

Villa Palmar Luxury Residences All Inclusive Playa Mujeres
Villa del Palmar Luxury Residences Condo
Villa del Palmar Luxury Residences Condo Playa Mujeres
Villa del Palmar Luxury Residences Playa Mujeres
Villa Palmar Luxury Residences Playa Mujeres
Villa Palmar Luxury Residences
Villa Palmar Luxury Residences All Inclusive
Villa del Palmar Luxury Residences
Palmar Resinces Inclusive inc
Villa del Palmar Cancun All Inclusive Beach Resort Spa
Villa del Palmar Cancun Luxury Beach Resort SPA All Inclusive

Villa del Palmar Cancun All Inclusive Beach Resort & Spa Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 998 out of 1531 reviews
Rating 8 - Good. 294 out of 1531 reviews
Rating 6 - Okay. 119 out of 1531 reviews
Rating 4 - Poor. 61 out of 1531 reviews
Rating 2 - Terrible. 59 out of 1531 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Rachel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked a trip through the Expedia site to Villa del Palmer for myself, husband, adult daughter and 3 minor children. When I filled out the amount of people and their age it auto generates prices based on that. However, here's where my concern is, when I checked into the resort, I had to pay an additional $1200 USD for my 17-year-old and my 15-year-old because they are not counted as children. At the end of the day, I understood, and thank goodness I had the money. I’m still upset there seems to be a booking distinction with the resort and Expedia and I have to pay for it. I’m not even sure what would make this right, as I was not expecting to pay MORE. Please take this serious as you never know who’s traveling and they may not have the funds. Expedia reached out to Villa del Palmer Resort, but the resort never responded.
Stayed 4 nights in Mar 2025

8/10 Good

Krystina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2025

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the people working there. The moment you walk in the front door the people are very accommodating. Just watch out for the sales pitch. They did not take no very well. 1.5 hour sales pitch turned into 2 plus.
Stayed 4 nights in Mar 2025

2/10 Terrible

Hadi

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Disappointed with Customer Service & Dining at Villa Del Palmar I’ve been a loyal guest of Villa Del Palmar for years, but this trip for my wife’s birthday and our anniversary was disappointing. We couldn’t get dinner reservations because restaurants were fully booked days in advance—if that’s the case, the resort shouldn’t accept more guests than it can accommodate. I spoke with a manager, Daniel, who promised to follow up but never did. When I followed up myself, I was told he had already left. The lack of accountability was frustrating. The dining experience was also underwhelming. The Mexican restaurant’s new menu isn’t as good as before, and despite requesting less oil, my food arrived drenched in it. If I wanted to eat in my room, I could’ve stayed in my own town and booked a luxury hotel. I paid for a great experience, but the service and dining didn’t meet expectations. Villa Del Palmar needs to improve if they want to keep loyal guests returning.
Stayed 3 nights in Mar 2025

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service at this property was amazing. We have a kiddo with food allergies and they handled this so well. We will be back.
Stayed 5 nights in Mar 2025

10/10 Excellent

DANIEL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place with a nice room with everything we needed
Stayed 4 nights in Mar 2025

10/10 Excellent

Anthony

Stayed 7 nights in Mar 2025

10/10 Excellent

Eric, Cascade

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very family friendy. Off the hotel zone. We had a rental car for excursions bit tours picked up at hotel. Extremely friendly staff. Lots of food options.
Stayed 6 nights in Mar 2025

10/10 Excellent

Morgan, Mankato

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful relaxing trip
Stayed 3 nights in Mar 2025

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
We had a magical vacation. The staff is AMAZING, so kind and remember you! On our last day the concierge came to make sure our son caught the fish he wanted so bad and he got to tell them all about it. Its BEAUTIFUL!
Stayed 5 nights in Mar 2025

10/10 Excellent

JANNESA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort that is family friendly. I traveled with a group of 8 total, one being a child under the age of 7. There were many swimming pool areas. One of which seemed to be warmed, which was nice. There are also many Jacuzzis spread around the swimming pool area which was also nice. The resort has an inflatable bouncy house on the Ocean in shallow waters, which was a great touch for the children and adults. They offered kayaking and paddle boarding with life jackets at no additional cost. The food in the buffet was just OK. The "cuisine" restaurants were a lot better. Be advised, that if you have the all-inclusive, they give you "receipts" to sign. They are not an actual charge, but rather a paper trail for their internal purposes. My husband didnt know this when he went to grab a few drinks at the bar and ended up paying for the drinks thinking he was being charged. Just an FYI. Everyday, they placed snacks in your room at no cost and stocked it with refreshments and beer. This is a great family resort but lacks much entertainment for adults. It is also a bit of a distance from the airport compared to the Hotel Zone hotels, but you know this when you look at it on the map. They do offer shuttle service options to and from the airport, which we took advantage of for decently priced fee. Overall, a great resort.
Stayed 3 nights in Mar 2025

2/10 Terrible

Lorenzo

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
I went with my fam (me, son & wifey on jan 2025 for 4 days. After we pay in full when was booked. On the checking I was charge $500 as hotel deposit wich was never return. My wife and I been calling requesying the $500 deposit and still in this days the been telling us that it will be return in 7days & as Nice and big rooms, service is bad, waitress dont pay attention on the pool area unless you call showing tips on you hand. In the Beach area you cant even smoke cigar by myself. All inclusive Food is limited and the menu is small and you have to pay for manu things that other all-inclusive resort have it include, here you need to pay extra

8/10 Good

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great to be able to be at the pool and see the ocean at the same time. Not a bad seat on the whole property!
Stayed 5 nights in Mar 2025

10/10 Excellent

Brian

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Shopping near the hotel was not has great. Offer syrups or assortment of creamers for in room coffee.
Stayed 3 nights in Mar 2025

10/10 Excellent

BOBBY

Stayed 7 nights in Mar 2025

6/10 Okay

Anjani

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The facility and resources were great. The concierge staff didn't help me when I lost my eye glasses, they had an attitude I didn't care for. I specifically asked for a quiet room and it was a hassle to change rooms after a bad night. Food options at dinner were limtied but room service in all inclusive options were fantastic
Stayed 4 nights in Mar 2025

10/10 Excellent

Michelle

Stayed 4 nights in Mar 2025

8/10 Good

Emily

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was just OK, but I thought the place was very pretty and staff was very nice
Stayed 5 nights in Mar 2025

10/10 Excellent

Aileen

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely wonderful great food great stafff. AMAZING!!
Stayed 3 nights in Mar 2025

10/10 Excellent

Daquan

Liked: Cleanliness, amenities, property conditions & facilities
It was very clean. Me and my girlfriend enjoyed ourselves. I would recommend. Everything was great
Stayed 5 nights in Mar 2025

10/10 Excellent

Norma A bautista de

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2025

10/10 Excellent

Nikolaos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 3 nights in Feb 2025

10/10 Excellent

Trenton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort! Don’t buy from the resort store, go across the street to the gas station or pharmacy
Stayed 7 nights in Feb 2025

10/10 Excellent

John

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were excellent. Warm and friendly. Meals were excellent. Lovely place.
Stayed 7 nights in Mar 2025

10/10 Excellent

Matthew

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful time at Villa Del Palmar. The food was excellent, the people were great. We had some amazing team members take care of us, notably Prisciliano, Wilfredo and Candelario. The kids club team were wonderful and patient. We will be back.
Stayed 5 nights in Mar 2025