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Villa del Palmar Cancun Luxury Beach Resort & Spa

4.5 star property

Photo gallery for Villa del Palmar Cancun Luxury Beach Resort & Spa

View from property
Two Bedroom Loft + $90 Daily Resort Credits
Lobby sitting area
Two Bedroom Penthouse + $90 Daily Resort Credits | Terrace/patio
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Breakfast available
  • All-inclusive
  • Room service

Explore the area

Map
Carretera Punta Sam Km. 5.2, Mz9 SMZ2 Lote 3, Punta Sam, QROO, 77400
  • Punta Sam Ferry Terminal
    ‪10 min walk‬
  • Punta Sam Beach
    ‪10 min walk‬
  • Playa Mujeres Golf Club
    ‪8 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪34 min drive‬

Room options

View all photos for Deluxe 1 King Bed + $25 Daily Resort Credits

Premium bedding, down duvets, minibar, in-room safe

Deluxe 1 King Bed + $25 Daily Resort Credits

  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom + $45 Daily Resort Credits

Premium bedding, down duvets, minibar, in-room safe

One Bedroom + $45 Daily Resort Credits

  • 107 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Murphy Bed

View all photos for Deluxe Ocean 2 Queen Beds + $35 Daily Resort Credits

Deluxe Ocean 2 Queen Beds + $35 Daily Resort Credits | View from room

Deluxe Ocean 2 Queen Beds + $35 Daily Resort Credits

  • 50 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Two Bedroom Penthouse + $90 Daily Resort Credits

Two Bedroom Penthouse + $90 Daily Resort Credits

Two Bedroom Penthouse + $90 Daily Resort Credits

  • 308 sq m
  • Ocean view
  • Sleeps 6
  • 2 King Beds and 1 Queen Sofa Bed

View all photos for Two Bedroom Loft + $90 Daily Resort Credits

Two Bedroom Loft + $90 Daily Resort Credits

Two Bedroom Loft + $90 Daily Resort Credits

  • 205 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Double Sofa Bed

View all photos for Two Bedroom Suite Ocean View + $75 Daily Resort Credits

View from room

Two Bedroom Suite Ocean View + $75 Daily Resort Credits

  • 157 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 2 Queen Beds and 1 Double Murphy Bed

View all photos for One Bedroom Ocean View + $50 Daily Resort Credits

Premium bedding, down duvets, minibar, in-room safe

One Bedroom Ocean View + $50 Daily Resort Credits

  • 107 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Murphy Bed

View all photos for Two Bedroom + $65 Daily Resort Credits

Premium bedding, down duvets, minibar, in-room safe

Two Bedroom + $65 Daily Resort Credits

  • 157 sq m
  • Sleeps 6
  • 1 King Bed, 2 Queen Beds and 1 Double Murphy Bed

View all photos for Deluxe Ocean 1 King Bed + $35 Daily Resort Credits

Deluxe Ocean 1 King Bed + $35 Daily Resort Credits

Deluxe Ocean 1 King Bed + $35 Daily Resort Credits

  • 50 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Three Bedroom Ocean Front + $125 Daily Resort Credits

Three Bedroom Ocean Front + $125 Daily Resort Credits

Three Bedroom Ocean Front + $125 Daily Resort Credits

  • 430 sq m
  • Ocean view
  • Sleeps 8
  • 2 King Beds and 2 Queen Beds

View all photos for Deluxe 2 Queen Beds + $25 Daily Resort Credits

Premium bedding, down duvets, minibar, in-room safe

Deluxe 2 Queen Beds + $25 Daily Resort Credits

  • 50 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Three Bedroom Loft + $125 Daily Resort Credits

Three Bedroom Loft + $125 Daily Resort Credits

Three Bedroom Loft + $125 Daily Resort Credits

  • 325 sq m
  • Ocean view
  • Sleeps 8
  • 2 King Beds and 2 Queen Beds

View all photos for Two Bedroom Ocean Front + $90 Daily Resort Credits

Two Bedroom Ocean Front + $90 Daily Resort Credits

Two Bedroom Ocean Front + $90 Daily Resort Credits

  • 253 sq m
  • Ocean view
  • Sleeps 6
  • 2 King Beds and 1 Queen Murphy Bed

Similar properties

Exterior

Villa del Palmar Cancun All Inclusive Beach Resort & Spa

  • Pool
  • Hot tub
  • All-inclusive
  • Spa
4.4 out of 5, Excellent, (1525)
The price is NZ$792
for 1 room
includes taxes & fees
16 May - 17 May
Villa del Palmar Cancun All Inclusive Beach Resort & Spa

About the area

Punta Sam

When you stay at Villa del Palmar Cancun Luxury Beach Resort & Spa in Punta Sam, you'll be on the beach, within a 10-minute drive of Ultramar Ferry Puerto Juárez and Playa Mujeres Golf Club. .This beach resort is 5.3 mi (8.5 km) from North Beach and 12.4 mi (19.9 km) from Gaviota Azul Beach.
View more Resorts in Punta SamOpens in a new window

What's nearby

  • Punta Sam Ferry Terminal - 10 min walk - 0.9 km
  • Punta Sam Beach - 10 min walk - 0.9 km
  • Playa Mujeres Golf Club - 8 min drive - 5.8 km
  • Isla Mujeres Ferry Terminal - 78 min drive - 8.3 km
  • North Beach - 78 min drive - 8.5 km

Getting around

  • Cancun Intl. Airport (CUN) - 34 min drive

Restaurants

  • Hiroshi Bar
  • ‪Don Fernando Lobby Bar - ‬5 min drive
  • ‪Restaurant Flamingos - ‬20 min walk
  • ‪Caprichos Villa del Palmar - ‬9 min walk
  • ‪Davinos - ‬8 min walk

About this property

Villa del Palmar Cancun Luxury Beach Resort & Spa

Luxury resort on the beach, with 5 outdoor pools
Villa del Palmar Cancun Luxury Beach Resort & Spa offers 415 accommodations with MP3 docking stations and minibars. Rooms open to furnished balconies. Each accommodation is individually furnished and decorated. Beds feature down comforters and premium bedding. Flat-screen televisions come with premium satellite channels. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include espresso makers and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

5 outdoor swimming pools and 4 hot tubs are on site. In addition to a children's pool, other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 7 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 415 individually decorated guestrooms, featuring MP3 docking stations and minibars. Your bed comes with down comforters and premium bedding. Rooms have private furnished balconies. Flat-screen televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Bathrooms feature bathtubs or showers with rainfall showerheads and complimentary toiletries.
Pamper yourself with a visit to the spa, which offers body treatments and facials. You're sure to appreciate the recreational amenities, which include 5 outdoor swimming pools, 4 hot tubs, and a sauna. Additional amenities at this resort include complimentary wireless internet access, concierge services, and an arcade/game room.
All-inclusive rates are available at this resort. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy international cuisine at La Casona, one of the resort's 6 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 5 bars/lounges. Buffet breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.

Featured amenities include complimentary wired internet access, limo/town car service, and dry cleaning/laundry services. A shuttle from the hotel to the airport is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
La Casona - Overlooking the ocean, this steakhouse specializes in international cuisine. Guests can enjoy drinks at the bar.
Zama - This restaurant specializes in Mexican cuisine and serves lunch and dinner. Open daily.
Legend - This sports bar specializes in Japanese cuisine and serves dinner only. Open daily.
Davinos - This restaurant specializes in Mediterranean cuisine and serves dinner only. Open daily.
Caprichos - Overlooking the ocean, this buffet restaurant specializes in international cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.

All-inclusive details

All-inclusive room rates at Villa del Palmar Cancun Luxury Beach Resort & Spa are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Food and beverages

À la carte meals, snacks, and beverages included
24-hour room service

Languages

English, French, German, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Free in-room WiFi has a 2-device limit
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour airport drop-off shuttle on request for a surcharge
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: USD 40 for adults and USD 20 for children
  • 5 bars/lounges
  • 6 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Caprichos
  • Davinos
  • La Casona
  • Legend
  • Zama

Things to do

  • 18-hole adjacent golf course
  • 4 hot tubs
  • 5 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Beach yoga
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Kayaking
  • Outdoor pool (guest access)
  • Playground
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Grocery/convenience store
  • In-room babysitting
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 7 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Accessible airport shuttle
  • Front entrance ramp
  • Lift (120 centimetre wide door)
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Cleaning supplies
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Minibar
  • Paper towels
  • Toaster oven

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 40 for adults and USD 20 for children
  • Airport shuttle fee: USD 50 per vehicle (maximum occupancy 4)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a smoke detector, a security system, and window guards

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Free in-room WiFi has a 2-device limit
Guests under 18 years old are not allowed in the spa

Property is also known as

Cancun Palmar
Palmar Cancun
Palmar Resort Cancun
Villa del Palmar Cancun Beach
Villa del Palmar Cancun Beach Playa Mujeres
Villa del Palmar Cancun Beach Resort
Villa del Palmar Cancun Beach Resort Playa Mujeres
Villa Palmar
Villa Palmar Cancun
Villa Palmar Resort Cancun
Villa Palmar Cancun Luxury Beach Resort Playa Mujeres
Villa Palmar Cancun Luxury Beach Playa Mujeres
Villa Palmar Cancun Luxury Beach
Villa Palmar Cancun Luxury Beach Resort
Villa del Palmar Cancun Beach Resort Spa

Villa del Palmar Cancun Luxury Beach Resort & Spa Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 588 out of 1006 reviews
Rating 8 - Good. 213 out of 1006 reviews
Rating 6 - Okay. 83 out of 1006 reviews
Rating 4 - Poor. 54 out of 1006 reviews
Rating 2 - Terrible. 68 out of 1006 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Syed Faizan, Morden

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was outstanding with all amenities. We loved it and out stay was amazing.
Stayed 6 nights in Jan 2025

10/10 Excellent

Shani

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love everything that was in the end the access to the Isla Mujeres island
Stayed 7 nights in Jan 2025

2/10 Terrible

Agustin Casillas, St. Cloud

Travelled with family
Liked: Property conditions & facilities
As soon as we arrived they were pushy trying so sell us tours. I paid for All-inclusive but everything was NOT included. Tequila an redbulls is not inclusive. They said anything premium is not included. WHAT! They push to sell you food that they charge for, for example, fish. The hotel is next to the beach and you charge for food that people look for. Their menus are minimal. When housekeeping came they didn't sweep. I noticed because under the table was wrappers. The hotel was nice but we certainly will not return.
Stayed 3 nights in Jan 2025

8/10 Good

Amaya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was excellent. The people were very welcoming and so helpful Definitely would go back again.
Stayed 4 nights in Jan 2025

10/10 Excellent

robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2025

10/10 Excellent

David Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

2/10 Terrible

Vasudha

Disliked: Cleanliness, staff & service, property conditions & facilities
Our reservation was not honored and we were provided accommodation at a different property that did not have a good location. There was no attempt to connect with us via email or phone to provide us with an update on the change. Terrible experience!
Stayed 5 nights in Dec 2024

10/10 Excellent

hayden

Stayed 4 nights in Jan 2025

10/10 Excellent

Caner

Liked: Cleanliness, staff & service, property conditions & facilities
It was fantastic first time in Mexico people were friendly food was great staff were real nice overall 10/10
Stayed 5 nights in Jan 2025

10/10 Excellent

Kathie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Five stars!

This is a wonderful facility. The restaurants are very good and the rooms are awesome! I wish we could stay longer. It is very relaxing.
Stayed 1 night in Jan 2025

10/10 Excellent

Veronica

Stayed 2 nights in Jan 2025

10/10 Excellent

Glenn

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Dec 2024

10/10 Excellent

Sabeen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at a 1 bedroom ocean view. Rooms were spacious. It was great having a full kitchen and washer/dryer. Resort was family friendly. Food options were great. My only comments was that the beach had a lot of seaweed/ plants. But the beach was well equipped with beach chairs, kayaks.
Stayed 6 nights in Dec 2024

2/10 Terrible

Heather

Stayed 3 nights in Dec 2024

10/10 Excellent

Saeid

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every was excellent except the ‏shower head have no pressure at all( they could not fix it)
Stayed 6 nights in Dec 2024

10/10 Excellent

Kumar, Bothell

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just got back after our 10D/9N All-Incl vacation from this property. Excellent stay! Best, helpful & friendly staff; great drinks & food (even for us Indian Vegetarians - but we do eat Egg); Although we didn't go to any of the on-site restaurants (there really was no need to). Mostly we had room-service or breakfast buffet at Caprichos (dinner for Vegetarians at this one is a joke) or order food at the pool area; Ours was a 2 bedroom condo with a full sized kitchen along side Washer/Dryer in unit. Everyday housekeeping is a bonus! I would have loved for the Tiki-bars to have been open beyond 6PM - but the Bar in the Lobby is open till 11. Guests should remember to always write tip on the Receipt - this is one area we were ignorant where we paid cash tips to everyone that provided us services be it at the pool or the buffet or the room-service or even the house-keeping folks and did not write tip on the receipts which ended up with the resort charging a flat 50 or 100 Pesos for every signed receipt without tip being mentioned and so double tipped. We don't regret the double tipping though for the kind of service we received. Best spa and massage experience. Even our 15yo and 11yo kids went twice. Property is a bit aways from Cancun (about half hour) if you need to do any grocery shopping etc. Although UBER is your friend. All-in-all a fabulous all-inclusive stay with no complaints whatsoever. You wouldn't regret if you choose to stay here for your next Cancun vacation.
Stayed 9 nights in Dec 2024

6/10 Okay

Dhruv Pratap

Travelled with family
Liked: Staff & service
Great service and decent food options, but location is terrible.
Stayed 5 nights in Dec 2024

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

10/10 Excellent

Diana

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff was beyond friendly !
Stayed 3 nights in Sep 2024

6/10 Okay

Michael Ryan

Travelled with partner
Liked: Amenities, property conditions & facilities
Overall, we had a wonderful time—the weather was beautiful, and we know how to make the most of any trip. However, as a couple who travels 150-180 days a year, a few issues stood out: Inconsistent Service: Service at the pool was often slow, with waits of 20-40 minutes just to receive a menu. On one occasion, after waiting 30 minutes for water, I received an defensive and exasperated response instead of an apology. While service was fine at times, the long waits were frustrating. Time Share Presentation: We were appalled by antisemitic and sexist remarks during the sales pitch. When we declined a six-figure commitment, the lead salesperson made an offensive "joke" about Jews preferring trial models. His colleague awkwardly tried to smooth things over by pointing out I’m Jewish, but the damage was done. I was left wondering how many times he had made this joke and was met with a laugh by non-jews? This behavior was unacceptable and deeply unprofessional. Unhelpful Concierge: The concierge seemed focused on promoting on-property activities rather than helping with recommendations for local restaurants or events. Upselling Pressure: Staff frequently pushed top-shelf liquor, which felt unnecessary and off-putting. Pool Chair Battles: Securing chairs at the pools was a struggle, which detracted from the experience. High-Tech Room: The room at Mousai was very nice but the speaker system did not work. We mentioned this at check-in, but this forgotten about and was never fixed
Stayed 6 nights in Dec 2024

2/10 Terrible

Jordan

Stayed 5 nights in Dec 2024

10/10 Excellent

Josefa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very clean
Stayed 1 night in Dec 2024

10/10 Excellent

Tarek, Woodland Park

Liked: Cleanliness, staff & service, property conditions & facilities
Would definitely come back again. Great resort!
Stayed 6 nights in Dec 2024

6/10 Okay

Somayya

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Not enough activities for families at the resort: ie: no games room for teens/ mini golf / other facilities- only the beach and pools as well as a few kayaks and an aqua slide on the sea water. We did not do the all inclusive at this resort- and made our own plans for breakfast. some days we had breakfast at the resort buffet /other days buying our groceries from the local hotel market store/uber eats since we had a full kitchen in our spacious suite. On more than one occasion- when dining at the resort restaurants in the evenings - a manager would come up to us and state loudly in front of other diners sitting there in a passive aggressive tone: that he had been informed we were not on their all inclusive plan : and if we realized how much their evening Xmas buffet was per head? And that we would have to pay,” I was quite offended since we were well aware what the price per head was, and we had budgeted to pay for our meals. This left a very bad taste, and ruined our dining experience. This hotel needs to train their staff better on how to speak to guests. I felt quite uncomfortable on more than one occasion and will not be choosing this hotel on future visits to Cancun.
Stayed 6 nights in Dec 2024

10/10 Excellent

Sean

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property We will definitely go back!!!
Stayed 4 nights in Dec 2024