4/10 Poor
Tierra
Travelled with family
15 Jul 2025
Disliked: Cleanliness, staff & service, room comfort
Not what I expected
This is my third or fourth time staying at this resort my family and I have always significantly enjoyed our stay here. Property is beautiful to say the least. However, on this particular stay, we were on a ground floor level room unfortunately during our stay, we have limited use of our patio due to the fact that every time we were out there, there was cockroaches and spiders one night My Man counted over 15 cockroaches on our patio. I cannot stay on cockroaches, and these things spread like wildfire. Needless to say on the second day of our trip when I went to get in the shower, there was a cockroach in the shower meaning that they are inside when I called the front desk letting them know I requested a new room because I do not want cockroaches coming home in my bags or anything like that. Unfortunately they didn’t have any rooms available because they were at full capacity she offered to send out maintenance to take a look at the infestation. I let her know I’m not comfortable with them spraying while we are on the site. Aside from that no additional help was offered not even a discount off of our stay so I ended up paying over $1400 for three nights to stay in a cockroach infested property.
Tierra
Stayed 3 nights in Jul 2025