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Hotel Cartagena Dubai

4.0 star property

Photo gallery for Hotel Cartagena Dubai

Outdoor pool, open 9:00 AM to 9:00 PM, pool loungers
Premium bedding, minibar, in-room safe, desk
Reception
Superior Ocean View | Beach/ocean view
Buffet

Reviews

6.4 out of 10

Popular amenities

  • All-inclusive
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant

Explore the area

View map
Cra 1 No. 9-82, Bocagrande, Cartagena, 130001
  • Place, Bocagrande Beach
    ‪2 min walk‬
  • Place, Plaza Bocagrande Commercial Center
    ‪8 min walk‬
  • Place, Rio Cartagena Casino
    ‪12 min walk‬
  • Airport, Cartagena (CTG-Rafael Núñez Intl.)
    ‪18 min drive‬

Room options

View all photos for Standard Room

Premium bedding, minibar, in-room safe, desk

Standard Room

  • 20 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Ocean View

Superior Ocean View

Superior Ocean View

  • 30 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Ocean View

Junior Suite Ocean View

Junior Suite Ocean View

  • 43 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Master Suite Ocean View

Master Suite Ocean View

Master Suite Ocean View

  • 55 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 6
  • 3 King Beds

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Superior Twin Room

Superior Twin Room

Superior Twin Room

  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

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About the area

Cartagena

With a stay at Hotel Cartagena Dubai in Cartagena (Bocagrande), you'll be steps from Bocagrande Beach and a 4-minute drive from Clock Tower. .This beach hotel is 1.4 mi (2.2 km) from Castillo Grande Beach and 1.6 mi (2.5 km) from Cartagena de Indias Convention Center.

What's nearby

  • Bocagrande Beach - 2 min walk - 0.2 km
  • Plaza Bocagrande Commercial Center - 8 min walk - 0.7 km
  • Rio Cartagena Casino - 12 min walk - 1.1 km
  • Centro Comercial Nao - 12 min walk - 1.1 km
  • Castillo Grande Beach - 20 min walk - 1.7 km

Getting around

  • Rafael Nunez Intl. Airport (CTG) - 18 min drive

Restaurants

  • ‪7 Cielos - ‬6 min walk
  • ‪Crepes & Waffles - ‬2 min walk
  • ‪McDonald's - ‬3 min walk
  • ‪Morena Marisqueria - ‬1 min walk
  • ‪Hotel Capilla del Mar - ‬4 min walk

About this property

Hotel Cartagena Dubai

Beach hotel with outdoor pool, near Bocagrande Beach
Hotel Cartagena Dubai offers 244 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. 40-inch Smart televisions come with satellite channels. Bathrooms include showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include facials, body wraps, body scrubs, and body treatments.
Make yourself at home in one of the 244 air-conditioned rooms featuring minibars and Smart televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms feature showers, complimentary toiletries, and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
Treat yourself with body treatments and facials. You're sure to appreciate the recreational amenities, including a nightclub, an outdoor pool, and a sauna. Additional features at this Beaux Arts hotel include complimentary wireless internet access, concierge services, and an arcade/game room. If you'd like to spend the day shopping, you can hop on the complimentary shuttle.
Enjoy a meal at the restaurant or snacks in the hotel's coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Buffet breakfasts are available daily from 7:00 AM to 9:00 AM for a fee.
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. Planning an event in Cartagena? This hotel has 1615 square feet (150 square meters) of space consisting of a conference center and 2 meeting rooms. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a cruise ship terminal shuttle.
Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 9:00 AM.
Hotel Cartagena Dubai has a restaurant on site.

All-inclusive details

All-inclusive room rates at Hotel Cartagena Dubai are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Area shuttle (surcharge) up to 3 metres
  • Beach shuttle (surcharge)
  • Casino shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Free shopping centre shuttle
  • Theme park shuttle (surcharge)
  • Onsite parking available only on request
  • Free extended parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 9:00 AM for a fee: COP 45,000 per person
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Gym
  • Nightclub
  • Outdoor pool
  • Playground
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Arcade/game room
  • Children's pool
  • In-room full-sized refrigerator/freezer
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms
  • Conference centre (1,615 square foot of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Direct access to the beach
  • On the waterfront
  • Pool loungers
  • Rooftop terrace

Spa

  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 30 floors
  • Ballroom
  • Banquet hall
  • Beaux Arts architecture
  • Built in 2018
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Shower
  • Towels provided

Entertainment

  • 40-inch smart TV with satellite channels

Food and drink

  • Free bottled water
  • Full-sized refrigerator/freezer
  • Minibar

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: COP 100000

Special check-in instructions

This property offers transfers from the cruise terminal and airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received complete COVID-19 vaccination at least 12 days prior to check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately COP 45000 per person
  • Airport shuttle fee: COP 90000 per room (roundtrip)
  • Late check-out fee: COP 100000 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Pool access available from 9:00 AM to 9:00 PM
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Cartagena Dubai
Hotel Cartagena Dubai Hotel
Hotel Cartagena Dubai Cartagena
Be Live Experience Cartagena Dubai
Hotel Cartagena Dubai Hotel Cartagena

Hotel Cartagena Dubai Reviews

Reviews

6.4
Rating 10 - Excellent. 133 out of 524 reviews
Rating 8 - Good. 104 out of 524 reviews
Rating 6 - Okay. 103 out of 524 reviews
Rating 4 - Poor. 72 out of 524 reviews
Rating 2 - Terrible. 112 out of 524 reviews

7.0/10

Cleanliness

7.0/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Richard

Stayed 13 nights in Jul 2025

6/10 Okay

Buddy

Liked: Cleanliness
Stayed 4 nights in Aug 2025

4/10 Poor

Wilson

Stayed 4 nights in Jul 2025

2/10 Terrible

Rachel

Stayed 5 nights in Jul 2025

10/10 Excellent

jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful places to stay with the family
Stayed 7 nights in Jul 2025

6/10 Okay

Rafy

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The ocean views are amazing, the breakfast is good and they have fair variety, but on our first night the hotel had no running water and we were stuck before our tour. We contacted reception and they kept lying until they said that the entire area had no running water. That is wack because a hotel is supposed to provide 24/7 water. Would stay there again? It’s a no from me due to that inconvenience.
Stayed 2 nights in Jul 2025

4/10 Poor

miguel

Disliked: Cleanliness, staff & service, property conditions & facilities
Nesecita tremenda renovación nada es como lo que se ve en fotos, todo sucio y antiguo
Stayed 4 nights in Mar 2025

2/10 Terrible

AIMEE

Travelled with family
Disliked: Cleanliness, property conditions & facilities
People are really friendly, nice and very helpful but the Hotel wasn't the best experience, serious problems with Air conditioning, and after they moved us to another room, second didnt have hot water, based on the pictures, I was expecting better quality overall.
Stayed 3 nights in Jun 2025

2/10 Terrible

Yamina

Disliked: Cleanliness, staff & service, property conditions & facilities
El servicio pésimo. Nadie nos recibió las maletas al bajar del taxi. Mucha limitación con los horarios de la cómoda. Las bebidas, nada que ver comparado en otros hoteles .Nada de variedad con la cómida. No hay comodidad en los cuartos. O teníamos donde poner la ropa , No hay closet . No servicio a habitaciones .
Stayed 5 nights in Jun 2025

6/10 Okay

Erika Maria Veloz

Travelled with family
The pool was dirty people left bottle and cup onside the pool the pool chais and furniture were dirty and old
Stayed 4 nights in Jun 2025

2/10 Terrible

Fabian De

Disliked: Cleanliness
I left the premises couple minutes after check in. Still waiting from Expedia response regarding case 8471137
Stayed 3 nights in Jun 2025

8/10 Good

David

Stayed 6 nights in May 2025

4/10 Poor

MATTHEW

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
My jewelry went missing here. Property advertises amenities that are falling apart. Cheap vibes here. They will nickel and dime you wherever they can. For example, you’ll pay $45USD per person if your family stops by during the day.
Stayed 3 nights in May 2025

8/10 Good

Avo

Liked: Amenities
It needs upgrades, maintenance ... Staff is great...
Stayed 4 nights in May 2025

4/10 Poor

Nicholas

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I stayed at Hotel Cartagena Dubai for my birthday, and I was honestly so disappointed. I had high hopes based on the photos online, but they were completely misleading — definitely catfishing. The hotel looked old and worn out from the moment we arrived, and I immediately regretted booking it. We had reserved a king room (online said slept two people), At check-in, we were charged more than what was listed online for the additional person, which felt unfair and unprofessional. For the price, we expected much better — especially since places like the Hyatt are at the same level price-wise and offer a far superior experience. The room was at least clean and smelled good, but everything felt dated and poorly maintained. It just didn’t feel special — definitely not the kind of place you want to celebrate a special occasion like a birthday. Also, it’s not centrally located at all. We ended up spending most of our time (and money) in the Walled City, which is absolutely where you should stay if you’re visiting Cartagena. I wouldn’t stay at Hotel Cartagena Dubai again. If you want a memorable trip, skip this one and book something inside the Walled City — trust me.
Stayed 4 nights in Mar 2025

2/10 Terrible

Leonor

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible bad
Stayed 2 nights in May 2025

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff great location! The girl at the little desk on the side of the lobby who set us up with the boat adventure to Ibiza island was amazing. She was very knowledgeable, she recommended us to visit this place. She was right! we had a wonderful time.
Stayed 2 nights in Apr 2025

10/10 Excellent

Victor

Stayed 2 nights in May 2025

6/10 Okay

Gina

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Outdated. Lack of staff. Low light in some areas. Theme was something of the 90s. Felt more like the old Luxor hotel in Las Vegas
Stayed 1 night in May 2025

2/10 Terrible

Janeth

Liked: Cleanliness
Stayed 4 nights in May 2025

10/10 Excellent

pastos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
l'hôtel est ancien mais propre la literie est excellente le personnel très serviable la nourriture est très bonne

6/10 Okay

Van

Travelled with family
Disliked: Amenities, property conditions & facilities
It’s all inclusive but it’s a lie, very limited hours, menu and space. It is not a all inclusive hotel as they charge for. I would not come back again
Stayed 3 nights in Apr 2025

6/10 Okay

Jelani David

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
There was a number of things wrong in my room. The phone didnt work. The wifi was sometime-ish. Shower did not produce hot water. And there was no fixtures or drawers or anything for my clothing. Paint was dripping off the wall from the Air conditioner. And my safe wasnt working. But, maybe i had a bad unit. No one else in my party had these complaints.
Stayed 6 nights in Apr 2025

8/10 Good

Branden

Liked: Cleanliness
Stayed 7 nights in Apr 2025

2/10 Terrible

Marlon

Stayed 3 nights in Mar 2025