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Sonesta Hotel Cartagena

Property class: 4

Photo gallery for Sonesta Hotel Cartagena

3 outdoor pools, open 9 AM to 8 PM, pool umbrellas, pool loungers
Standard Twin Room, 2 Double Beds
Reception
2 restaurants, breakfast served
Exterior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View map
Carrera 9 No 35 104, Anillo Vial - Zona Norte, Cartagena, Bolivar, 130002
  • Place, La Boquilla Beach
    ‪3 min walk‬
  • Place, Las Americas International Convention Center
    ‪17 min walk‬
  • Place, Bocagrande Beach
    ‪20 min drive‬
  • Airport, Cartagena (CTG-Rafael Núñez Intl.)
    ‪8 min drive‬

Room options

View all photos for Standard Double Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Standard Double Room, 1 King Bed

8.2 out of 10
Very good
(40 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Twin Room, 2 Double Beds

Standard Twin Room, 2 Double Beds

Standard Twin Room, 2 Double Beds

8.2 out of 10
Very good
(22 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Double Room, 1 King Bed

Superior Double Room, 1 King Bed

Superior Double Room, 1 King Bed

8.8 out of 10
Excellent
(8 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Twin Room, 2 Double Beds

Superior Twin Room, 2 Double Beds

Superior Twin Room, 2 Double Beds

8.4 out of 10
Very good
(8 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

9.4 out of 10
Exceptional
(3 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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4.5 out of 5, Wonderful, 1,009 reviews
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About the area

Cartagena

With a stay at Sonesta Hotel Cartagena in Cartagena (La Boquilla), you'll be within a 15-minute drive of Clock Tower and Cartagena de Indias Convention Center. .This beach hotel is 5.8 mi (9.4 km) from Bocagrande Beach and 0.8 mi (1.3 km) from Las Americas International Convention Center.

What's nearby

  • La Boquilla Beach - 3 min walk - 0.3 km
  • Las Americas International Convention Center - 17 min walk - 1.4 km
  • Cartagena de Indias Convention Center - 15 min drive - 9.9 km
  • Clock Tower - 15 min drive - 9.6 km
  • Bocagrande Beach - 20 min drive - 11.3 km

Getting around

  • Rafael Nunez Intl. Airport (CTG) - 12 min drive

Restaurants

  • ‪Juan Valdez Café - ‬11 min drive
  • ‪Zona Norte - ‬20 min walk
  • ‪Subway - ‬12 min drive
  • ‪Blas El Teso Bar Restaurante - ‬19 min walk
  • ‪La Carbonería - ‬12 min drive

About this property

Sonesta Hotel Cartagena

Sonesta Hotel Cartagena offers 152 accommodations with minibars and laptop-compatible safes. Rooms open to balconies. Beds feature premium bedding. 42-inch flat-screen televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Cartagena hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court and a 24-hour fitness center.
Make yourself at home in one of the 152 guestrooms featuring minibars and flat-screen televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Dip into one of the 3 outdoor pools or enjoy other recreational amenities including an outdoor tennis court and a 24-hour fitness center. This hotel also features complimentary wireless internet access, concierge services, and wedding services.
Grab a bite at Restaurante Palenke, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Wind down with a drink at one of the 2 bars/lounges or 2 poolside bars. A complimentary buffet breakfast is served daily from 6:00 AM to 10:00 AM.
Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Cartagena? This hotel has 2293 square feet (213 square meters) of space consisting of a conference center and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 6:00 AM and 10:00 AM.
Restaurante Palenke - This restaurant serves breakfast, lunch, and dinner.
Restaurante Enso - Onsite restaurant. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Onsite parking available only on request
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • 2 bars/lounges
  • 2 poolside bars
  • 2 restaurants
  • Snack bar/deli

Restaurants on site

  • Restaurante Enso
  • Restaurante Palenke

Things to do

  • 24-hour gym
  • 3 outdoor pools
  • Children's pool
  • Outdoor tennis court
  • Stereo

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Laundry facilities
  • Lifeguards on site
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Conference centre (2,293 square foot of space)
  • Meeting rooms

Outdoors

  • Direct access to the beach
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 12 floors
  • 2 buildings
  • Banquet hall
  • Lifeguards
  • Renovated entire property - June 2022
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out fee: COP 450000

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
The lobby outdoor pool at this property will be undergoing maintenance every Tuesday or Wednesday following a holiday weekend; the beach access at this property will be undergoing maintenance every Monday or Tuesday following a holiday weekend; and the Spa and wet zones are closed every Monday or Tuesday following a holiday weekend.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room; children may not be eligible for complimentary breakfast
Rollaway/extra beds are available for COP 90000.0 per night

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: COP 40 per room (roundtrip)
  • Late check-out fee: COP 450000
  • Rollaway bed fee: COP 90000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property's beach access, spa, and wet zones will be closed for maintenance every Monday or Tuesday after a holiday weekend. The outdoor pool will be closed for maintenance every Tuesday or Wednesday after a holiday weekend.

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Pool access available from 9 AM to 8 PM
Only registered guests are allowed in the guestrooms

Property is also known as

Sonesta Cartagena
Sonesta Hotel Cartagena
Sonesta Hotel Cartagena Hotel
Sonesta Hotel Cartagena Cartagena
Sonesta Hotel Cartagena Hotel Cartagena

Sonesta Hotel Cartagena Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 451 out of 1008 reviews
Rating 8 - Good. 264 out of 1008 reviews
Rating 6 - Okay. 154 out of 1008 reviews
Rating 4 - Poor. 68 out of 1008 reviews
Rating 2 - Terrible. 71 out of 1008 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Santiago

Disliked: Cleanliness, amenities, property conditions & facilities
Big disaster unhealthy place
Stayed 1 night in Jan 2026

4/10 Poor

Douglas

Travelled with partner
Disliked: Cleanliness
Booked a “Superior Double Room 1 king bed” with Expedia. At reception the hotel said that my third party agent (Expedia) messed up the reservation and we were only offered a “Standard Room single bed” for the same price. Spend 1.5 hrs at reception trying to resolve. Very frustrating
Stayed 1 night in Jan 2026

4/10 Poor

Douglas

Travelled with partner
"Bait and Switch". I booked a "Superior Double Room, 1 King bed" on Expedia. When I got to the front desk they said that your third party site (Expedia) messed up the room category and only "Standard Room" was booked. Spent 1.5 hrs. at reception trying to get resolution.
Stayed 1 night in Jan 2026

6/10 Okay

Daphne

Stayed 9 nights in Dec 2025

10/10 Excellent

John

Stayed 1 night in Dec 2025

4/10 Poor

Katerine

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Muy mala experiencia, los aires acondicionados no funcionan, el estado de las habitaciones muy deteriorado. El costo no lo vale. Tuvieron que ponernos ventilador. Para destacar el desayuno estuvo bien.
Stayed 1 night in Dec 2025

4/10 Poor

Gerardo

Stayed 1 night in Dec 2025

10/10 Excellent

Tirso

Stayed 1 night in Dec 2025

10/10 Excellent

Bryant

Stayed 1 night in Dec 2025

10/10 Excellent

JORGE MARIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel muy agradable, instalaciones muy cómodas, dos posicionas, buen gimansio y restaurante. Tuve un cambio de habitación por problema con el aire acondicionado, el hotel muy amablemente me cambió la habitación y aunque la primera habitación era más antigua y tenía un olor a húmedo, la segunda era más moderna y confortable. Me parece muy buena opción el hotel para repetir. Acceso a la playa y tienda de abarrotes disponible entre otros.
Stayed 2 nights in Dec 2025

8/10 Good

Tirso

Liked: Cleanliness, amenities, property conditions & facilities
Room was cleaned. Staff is very friendly. Good value for the money.
Stayed 1 night in Dec 2025

8/10 Good

Andrea

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff were extremely helpful and courteous. The first rooms we got were not up to the standards so we asked for better ones and they did relocated us. The breakfast was delicious with lots of options. The swimming pools were clean and the fact that the hotel was close to the beach was great.
Stayed 4 nights in Dec 2025

6/10 Okay

Kevin

Stayed 1 night in Dec 2025

10/10 Excellent

Yely

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything looked amazing
Stayed 2 nights in Nov 2025

10/10 Excellent

Maria Ines

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast, beach excellent.
Stayed 5 nights in Nov 2025

10/10 Excellent

Carmen Julissa

Travelled with family
Liked: Cleanliness, staff & service, amenities
Room excellent
Stayed 4 nights in Nov 2025

8/10 Good

Deja Cierra

Stayed 3 nights in Nov 2025

8/10 Good

GABRIEL

Liked: Cleanliness, amenities, property conditions & facilities
Front desk very nice people ,restaurant no to friendly, i talked to the manager about it they don't have customers services attitude.
Stayed 1 night in Dec 2025

10/10 Excellent

RICARDO J

Business traveller
Liked: Cleanliness, staff & service, amenities
The room, amenities and the Staff was excellent
Stayed 4 nights in Nov 2025

10/10 Excellent

Islealdo

Stayed 3 nights in Nov 2025

6/10 Okay

Juan Jose

Travelled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The hotel need Maintenance, the room need improve, they have issues on restrooms and rooms, the breakfast dont have a lot of options, but i mean is 3 starts for the price
Stayed 2 nights in Nov 2025

8/10 Good

DUSTIN

Stayed 2 nights in Nov 2025

10/10 Excellent

Jean valex

Stayed 6 nights in Oct 2025

10/10 Excellent

Sylvia

Travelled with group
Liked: Cleanliness, staff & service
Very nice and clean with friendly staff close to beach and Airport Buffet brake fast was good lots of option
Stayed 6 nights in Oct 2025

8/10 Good

Maria Gloria

Travelled with family
Liked: Cleanliness
El único problema que encontré fue que lo dejaban toallas en la habitación.
Stayed 4 nights in Oct 2025