6/10 Okay
STEVE M., BELPER
22 Aug 2019
Liked: Cleanliness
Unfortunately “Refreshing tiles” does not qualify for Air Conditioning.
The description states “a beautiful air conditioned property”.That is inaccurate,so if you don’t like sleeping in hot bedrooms then this is not for you.The description of refreshing tiles,simply is not air conditioning.We booked the property based on the fact that it was “air conditioned” and was a family get together,both my daughter and her friend and my daughter,husband and my one year old grandson.
The owners let out the property for 2 month of the summer.
The weather for the area was typically hot and sunny for the week we stayed,with high30’s temperatures most of our 7 night stay.Because of the ineffectiveness of the cooling system they use we ended up buying 2 electric fans from the nearby Auchan supermarket.My wife and daughter at one point in the middle of the night ended up lying on the “refreshing flooring” to cool down.We are seasoned travellers and have rented properties in France and Italy with true air conditioning,we are not afraid to pay for the pleasure either,but this property at £270 per night was not worth it.We texted the owners early in our stay that we were not happy with the property and they very quickly came over to explain how the cooling system worked and it would give us a guaranteed 23 degrees minimum at night.That never happened as 25 degree was about the lowest achieved.
The owners did not leave us with any cleaning products such as washing up liquid,washing powder,dishwasher tablets,which in other properties we have stayed in there are usually the rudimentary cleaning products,so we had to purchase these from the supermarket.We were then charged 100 euros for cleaning and an extra 150 euros for paint damage,we are waiting for photo proof.
The beds in two of the bedrooms small doubles with hard uncomfortable mattresses.Also the WiFi was totally erratic with around 80% of the time not working,to which the owners stated that “it was the south of France”...
There are some good positives,the pool area is very good and an great place to cool off.There is a covered area to eat al fresco.There is a large watered garden area and ample parking,The position of the property is ok,not to isolated and close to the main town.
So what should have been an amazing experience was sullied by the simple fact that we booked the property advertised under false expectations.A shame because it is obvious the owners are a hard working couple.We will in future seriously consider using Homeaway again after this experience.
STEVE M.
Stayed 7 nights in Jul 2019