See all properties
Save

Hilton Tulum Riviera Maya All-Inclusive Resort

4.5 star property

Photo gallery for Hilton Tulum Riviera Maya All-Inclusive Resort

9 restaurants, lunch, dinner served; Asian cuisine
Property video
8 outdoor pools, pool cabanas (surcharge), pool umbrellas
Children’s play area – outdoor
Presidential Suite, 1 King Bed | Living area

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Room service

Explore the area

View map
Carretera Cancun Tulum 307, Tulum, QROO, 77774
  • Place, Xcacel Beach
    ‪6 min drive‬
  • Place, Xel-Há Park
    ‪8 min drive‬
  • Place, Akumal Beach
    ‪9 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Room, 1 King Bed, Nature View

View from room

Room, 1 King Bed, Nature View

8.8 out of 10
Excellent
(50 reviews)
  • 42 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Ocean View (Governors Suite)

Suite, 1 King Bed, Ocean View (Governors Suite) | Living area

Suite, 1 King Bed, Ocean View (Governors Suite)

  • 130 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Nature View

Premium bedding, free minibar, in-room safe, individually decorated

Club Room, 1 King Bed, Nature View

  • 42 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Ocean View

Premium bedding, free minibar, in-room safe, individually decorated

Club Room, 1 King Bed, Ocean View

10.0 out of 10
Exceptional
(1 review)
  • 42 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 King Bed, Partial Ocean View

Premium bedding, free minibar, in-room safe, individually decorated

Club Suite, 1 King Bed, Partial Ocean View

  • 80 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 King Bed, Ocean View

Premium bedding, free minibar, in-room safe, individually decorated

Club Suite, 1 King Bed, Ocean View

  • 80 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, 1 King Bed, Ocean View

Premium bedding, free minibar, in-room safe, individually decorated

Family Room, 1 King Bed, Ocean View

7.4 out of 10
Good
(3 reviews)
  • 42 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, 1 King Bed, Ground Floor

Premium bedding, free minibar, in-room safe, individually decorated

Family Room, 1 King Bed, Ground Floor

10.0 out of 10
Exceptional
(4 reviews)
  • 42 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite, 1 King Bed, Ground Floor

Premium bedding, free minibar, in-room safe, individually decorated

Family Suite, 1 King Bed, Ground Floor

10.0 out of 10
Exceptional
(1 review)
  • 80 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Ocean View

65-inch Smart TV with digital channels, TV

Room, 1 King Bed, Ocean View

8.4 out of 10
Very good
(28 reviews)
  • 42 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Ocean View

65-inch Smart TV with digital channels, TV

Suite, 1 King Bed, Ocean View

  • 80 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

Premium bedding, free minibar, in-room safe, individually decorated

Room, 1 King Bed, Accessible (Roll-In Shower)

8.0 out of 10
Very good
(14 reviews)
  • 42 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed | Living area

Presidential Suite, 1 King Bed

  • 159 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Nature View

Premium bedding, free minibar, in-room safe, individually decorated

Room, 2 Queen Beds, Nature View

8.8 out of 10
Excellent
(76 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Club Room, 2 Queen Beds, Nature View

Premium bedding, free minibar, in-room safe, individually decorated

Club Room, 2 Queen Beds, Nature View

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Club Room, 2 Queen Beds, Resort View, Ocean View

Premium bedding, free minibar, in-room safe, individually decorated

Club Room, 2 Queen Beds, Resort View, Ocean View

9.0 out of 10
Wonderful
(2 reviews)
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Room, 2 Queen Beds, Ocean View

View from room

Family Room, 2 Queen Beds, Ocean View

7.2 out of 10
Good
(5 reviews)
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Room, 2 Queen Beds, Ground Floor

Premium bedding, free minibar, in-room safe, individually decorated

Family Room, 2 Queen Beds, Ground Floor

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Ocean View, Oceanfront

View from room

Room, 2 Queen Beds, Ocean View, Oceanfront

9.2 out of 10
Wonderful
(21 reviews)
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Room Standard with Garden View

  • 42 sq m
  • Sleeps 4

Room Standard with Sea View

  • 42 sq m
  • Sleeps 4

Room Premium with Garden View

  • 42 sq m
  • Sleeps 4

Room Premium with Sea View

  • 42 sq m
  • Sleeps 4

Room Luxury with Garden View

  • 42 sq m
  • Sleeps 4

Room Luxury with Garden View

  • 42 sq m
  • Sleeps 3

Similar properties

Aerial view
Dreams Tulum Resort & Spa - All Inclusive
  • On private beach
  • Pool
  • Breakfast included
  • All-inclusive
3.8 out of 5, Good, 1,001 reviews
The price is NZ$559
includes taxes & fees
29 Nov - 30 Nov
Dreams Tulum Resort & Spa - All Inclusive

About the area

Tulum

When you stay at Hilton Tulum Riviera Maya All-Inclusive Resort in Tulum, you'll be on the beach, within a 15-minute drive of Xel-Há Park and Akumal Beach. .This beach property is 14.5 mi (23.3 km) from Tulum Mayan Ruins and 18.4 mi (29.6 km) from Playa Paraiso.

What's nearby

  • Riviera Maya Golf Club - 4 min drive - 2.9 km
  • Dolphinaris Tulum - 4 min drive - 2.1 km
  • Xcacel Beach - 6 min drive - 3.9 km
  • Xel-Há Park - 8 min drive - 7.1 km
  • Akumal Beach - 9 min drive - 7.8 km

Getting around

  • Cancun Intl. Airport (CUN) - 77 min drive

Restaurants

  • ‪Bahia Principe Grand Coba - ‬6 min drive
  • ‪Restaurante Yucatan - ‬6 min drive
  • ‪Yum Buffet - ‬7 min drive
  • ‪Katok - ‬8 min drive
  • ‪Restaurant Kukulkan - ‬7 min drive

About this property

Hilton Tulum Riviera Maya All-Inclusive Resort

Beachfront property with 9 restaurants and 8 outdoor pools
Hilton Tulum Riviera Maya All-Inclusive Resort offers 735 air-conditioned accommodations, which are accessible via exterior corridors and feature free minibar items and minibars. Rooms open to furnished balconies or patios. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 65-inch Smart televisions come with premium digital channels.

Bathrooms include hair dryers and children's robes. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include laptop-compatible safes and complimentary bottled water. Housekeeping is provided daily.

8 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a 24-hour fitness center, and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 13 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, facials, body wraps, and body scrubs. The spa is equipped with a sauna, a hot tub, and a steam room. The spa is open daily.
Make yourself at home in one of the 735 individually decorated guestrooms, featuring free minibar items and Smart televisions. Rooms have private furnished balconies or patios. Digital television is provided for your entertainment. Private bathrooms have hair dryers and children's robes.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 8 outdoor swimming pools, a waterslide, and a 24-hour fitness center. Additional amenities at this property include complimentary wireless internet access, concierge services, and an arcade/game room.
Enjoy Asian cuisine at Noriku, one of the property's 9 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Mingle with other guests at the complimentary reception, held daily. Visit one of the 3 bars/lounges, 3 beach bars, and 3 poolside bars for a refreshing drink.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. This property has 7 meeting rooms available for events. Free valet parking is available onsite.
A complimentary manager's reception is offered each day.
Noriku - Overlooking the ocean, this fine-dining restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required.
Auma - Overlooking the ocean, this steakhouse specializes in Regional cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Maxal - Overlooking the ocean, this family restaurant specializes in Mexican cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
La Luce - Overlooking the ocean, this family restaurant specializes in Italian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Chiringuito Sea Salt - This beachfront seafood restaurant specializes in Mexican cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Open daily.
Late night fare is available from 24-hour room service.

All-inclusive details

All-inclusive room rates at Hilton Tulum Riviera Maya All-Inclusive Resort are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Land activities

Kids club

Entertainment

Onsite entertainment and activities

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered valet parking on site

Food and drink

  • 3 bars/lounges
  • 3 beach bars
  • 3 poolside bars
  • 9 restaurants
  • A coffee shop/cafe
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Auma
  • Chiringuito Sea Salt
  • La Luce
  • Maxal
  • Noriku

Things to do

  • 24-hour gym
  • 8 outdoor pools
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Hiking/biking trails
  • Playground
  • Shopping
  • Waterslide
  • Yoga classes

Family friendly

  • 8 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 7 meeting rooms
  • Business centre
  • Computer station
  • Coworking space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 13 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible shuttle
  • Handrails in hallways (61 centimetre high)
  • Lift (79 centimetre wide door)
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 12 buildings
  • 3 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Built in 2022
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Reception hall
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Children's robes
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 65-inch smart TV with premium digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Reviews

Hilton Tulum Riviera Maya All-Inclusive Resort Reviews

8.4

Very good

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness
Rating 10 - Excellent. 1094 out of 1980 reviews
Rating 8 - Good. 406 out of 1980 reviews
Rating 6 - Okay. 253 out of 1980 reviews
Rating 4 - Poor. 112 out of 1980 reviews
Rating 2 - Terrible. 115 out of 1980 reviews

Reviews

8/10 Good

Basel Khaled, Calgary

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Property was fantastic, food was good not bad and resort was overall a 4/5!
Stayed 7 nights in Jul 2025

10/10 Excellent

Brice

Stayed 5 nights in Jul 2025

8/10 Good

Chastity

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms, friendly staff.
Stayed 5 nights in Jul 2025

10/10 Excellent

Wanda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel, I liked all the options for the kids, kids water park, kids club, the churrasqueria and cafeteria. The views are amazing. Restaurants are okay, the workers they were all very friendly and helpful. This resort It’s a bit far from both airports so taxis will charge over $100 to take you there. As well as any taxis to playa del Carmen around $40. Also you will see animals like mapaches, iguanas and I even saw a snake. For someone like me that doesn’t like animals maybe is something to take into consideration. But overall good hotel.
Stayed 4 nights in Jul 2025

8/10 Good

YVETTE N., Chicago

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice facility. My only complaint was that we never received our robe and slippers for the room. Other than that service, activities and staff were great!!
Stayed 3 nights in Jul 2025

10/10 Excellent

Heidy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our experience at Hilton Tulum was fantastic! The hotel is stunning, with various excellent restaurants, and the views are breathtaking. The staff is incredibly helpful and accommodating, making our stay truly enjoyable. Transportation was also effortless to get to and back.
Stayed 5 nights in Jul 2025

10/10 Excellent

Joe Eddie Jones

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

10/10 Excellent

Monika Iwona

Stayed 4 nights in Jul 2025

6/10 Okay

Brukelle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The food was mid. You had to have a reservation to go to the specialty restaurants. They were booked up, according to the concierge, but when we got to the restaurant it was barely anyone there. The water cut off while we were showering and it was cold. Drinks are amazing!! Kids corner was mid to me but my kids enjoyed it. The beach access was very limited. We stayed in Casa 6 but beach access was at Casa 2. The property is very large. I was happy that they had free transportation around the property. Room service was really good too. The burgers were *chef kiss*!!!
Stayed 4 nights in Jul 2025

2/10 Terrible

rasha

Disliked: Cleanliness
Stayed 4 nights in Jul 2025

10/10 Excellent

Jordan

Travelled with group
Liked: Amenities
It was beautiful! Staff was very friendly!
Stayed 6 nights in Jul 2025

10/10 Excellent

Jacqueline

Stayed 3 nights in Jul 2025

6/10 Okay

Maricela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay that included the enclave lounge but when we first arrived we left rushed. The person greeting us was already telling us to follow her to check in when I was barely putting on my backpack taxi still unloading at the same time receiving the fresh towels to wipe our hands or face. When you arrive to an amazing hotel give the guest time to enjoy the view don’t rush the guests. There was also a welcome drink that we received but person that we had to follow for check in didn’t offer I myself approached the stand. Again the rush. Besides that the entertainment could be better. The food could be better. We are going to Mexico we want to feel that. Needs more Mexican food and that Mexican/Tulum touch.
Stayed 6 nights in Jul 2025

8/10 Good

Matt

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thx
Stayed 2 nights in Jul 2025

10/10 Excellent

Paco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing resort with very nice staff
Stayed 4 nights in May 2025

2/10 Terrible

Rebekah

Liked: Property conditions & facilities
Service/ staff horrible, always attitude. Treated like an inconvenience. Food horrible, got sick on the second day with fever and stomach ache.
Stayed 3 nights in Jul 2025

8/10 Good

MAITANE

Stayed 1 night in Jul 2025

10/10 Excellent

Jeany, Petaluma

Stayed 7 nights in Jul 2025

10/10 Excellent

Marie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family holiday

Great hotel with fantastic service. Have to comment on the buffet breakfast! The lady on omelettes was amazing, the hardest working person there! Coffee shop a lovely treat each day along with cocktail of the day! Very comfortable bedrooms. Great pool service.
Stayed 1 night in Jul 2025

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hilton Tulum Riviera Maya All-Inclusive Resort is like no other place! The clean and pristine grounds is beyond well maintained and should be seen by all. My stay was incredible and I already can’t wait to return. The restaurants have the best foods and well curated. They are a cut above all other resorts.
Stayed 3 nights in Jul 2025

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t love the food but everything else was great!
Stayed 5 nights in Jul 2025

10/10 Excellent

Marlene

Stayed 3 nights in Jul 2025

10/10 Excellent

Derrick

Liked: Cleanliness, staff & service, property conditions & facilities
Property was very nice and staff was friendly!!
Stayed 7 nights in Jun 2025

10/10 Excellent

Lucia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

10/10 Excellent

Geneva

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just came back from an amazing girls trip at this resort and it’s highly recommended. If you want something, that’s fun, elegant, relaxing, and peaceful. This is the place to go. There are things to do for children. There’s things to do for adults. The amenities are spread out nicely that way you don’t feel Like it’s too crowded if it’s too busy.
Stayed 4 nights in Jul 2025