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The Ritz-Carlton, Santiago

5.0 star property

Photo gallery for The Ritz-Carlton, Santiago

Indoor pool
View from property
Spa
Banquet hall
Lobby

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Hot tub
  • Pet-friendly
  • Free WiFi
  • Housekeeping
  • 24/7 front desk

Explore the area

Map
Calle El Alcalde 15, Las Condes, Santiago, Region Metropolitana, 6772208
  • Costanera Center
    ‪14 min walk‬
  • Gran Torre Santiago
    ‪14 min walk‬
  • Parque Arauco Mall
    ‪2 min drive‬
  • Santiago (SCL-Arturo Merino Benitez)
    ‪22 min drive‬

Room options

View all photos for Club Room, 2 Queen Beds, Smoking

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Club Room, 2 Queen Beds, Smoking

  • 40 sq m
  • City view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Junior Suite, 1 Bedroom

Junior Suite, 1 Bedroom

Junior Suite, 1 Bedroom

  • 50 sq m
  • City view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Presidential Suite, 1 Bedroom (Club Lounge Access)

Presidential Suite, 1 Bedroom (Club Lounge Access) | Living area

Presidential Suite, 1 Bedroom (Club Lounge Access)

  • 180 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Double Room, 2 Queen Beds, Smoking

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Double Room, 2 Queen Beds, Smoking

  • 40 sq m
  • City view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Room, 1 King Bed

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, 1 King Bed

  • 40 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom

Executive Suite, 1 Bedroom

Executive Suite, 1 Bedroom

  • 60 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Club Room, 1 King Bed

  • 40 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Junior Suite, 1 Bedroom

  • 50 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

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About the area

Santiago

With a stay at The Ritz-Carlton, Santiago in Santiago (Las Condes), you'll be a 1-minute drive from Costanera Center and 5 minutes from Parque Arauco Mall. .This luxury hotel is 3.7 mi (5.9 km) from Medical Center Hospital Worker and 3.9 mi (6.3 km) from Plaza de Armas.

What's nearby

  • Costanera Center - 14 min walk - 1.2 km
  • Gran Torre Santiago - 14 min walk - 1.2 km
  • Parque Arauco Mall - 2 min drive - 2.1 km
  • Medical Center Hospital Worker - 6 min drive - 6.0 km
  • San Cristobal Hill - 8 min drive - 4.4 km

Getting around

  • El Golf Station - 1 min walk
  • Parque Almagro Station - 9 min drive
  • Santiago Intl. Airport (SCL) - 31 min drive

Restaurants

  • ‪La Cabrera - ‬3 min walk
  • ‪Starbucks - ‬4 min walk
  • ‪Tip y Tap - ‬3 min walk
  • ‪Eric Kayser - ‬3 min walk
  • ‪La Panera Rosa - ‬3 min walk

About this property

The Ritz-Carlton, Santiago

Luxury hotel with a health club and a sauna
The Ritz-Carlton, Santiago offers 205 air-conditioned accommodations with iPod docking stations and MP3 docking stations. Beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. 32-inch plasma televisions come with cable channels and pay movies. Rooms have partially open bathrooms. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries.

This Santiago hotel provides complimentary wired Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include minibars and safes. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

An indoor pool and a hot tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 205 air-conditioned rooms featuring iPod docking stations and minibars. 32-inch plasma televisions with cable programming provide entertainment, while complimentary wired internet access keeps you connected. Partially open bathrooms have designer toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Be sure to enjoy recreational amenities, including a health club, an indoor pool, and a hot tub. Additional features at this hotel include wireless internet access (surcharge), concierge services, and gift shops/newsstands.
Enjoy a meal at Estro or snacks in the coffee shop/cafe. The hotel also offers 24-hour room service.
Featured amenities include a business center, express check-in, and express check-out. Event facilities at this hotel consist of a conference center and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.
Estro - Onsite restaurant.
24-hour room service is available.

Languages

English, German, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 17 per day); free wired internet
  • Available in some public areas: WiFi (USD 19 per night)

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Parking on site (USD 16 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Estro

Things to do

  • Health club
  • Hot tub
  • Indoor pool
  • Sauna
  • Ski passes
  • Steam room

Family friendly

  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • In the mountains
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Assistive listening devices in meeting rooms
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Visual fire alarm
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 1 building
  • 14 floors
  • Ballroom
  • Banquet hall
  • Comprehensive recycling policy
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Partially-open bathroom
  • Slippers
  • Towels provided

Entertainment

  • 32-inch plasma TV with cable channels
  • IPod dock
  • MP3 dock
  • Pay films

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 125 per pet, per stay
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
1 child per adult, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We have included all charges provided to us by the property.

Optional extras

  • Fee for in-room wireless internet: USD 17 per day (rates may vary)
  • Fee for wireless internet in public areas: USD 19 per night (rates may vary)
  • Airport shuttle fee: USD 100 per vehicle (one-way)
  • Self parking fee: USD 16 per day
  • Pet fee: USD 125 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Property is also known as

Ritz-Carlton Hotel Santiago
Ritz-Carlton Santiago
Santiago Ritz-Carlton
Ritz-Carlton Santiago Hotel
Santiago Ritz Carlton
The Ritz-Carlton Santiago Hotel Santiago
Ritz Santiago
The Ritz Carlton, Santiago
The Ritz-Carlton, Santiago Hotel
The Ritz-Carlton, Santiago Santiago
The Ritz-Carlton, Santiago Hotel Santiago

The Ritz-Carlton, Santiago Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 404 out of 537 reviews
Rating 8 - Good. 87 out of 537 reviews
Rating 6 - Okay. 32 out of 537 reviews
Rating 4 - Poor. 10 out of 537 reviews
Rating 2 - Terrible. 4 out of 537 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2025

10/10 Excellent

Cosmin Alexandru

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

David, Greensboro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location. Pleasant staff.
Stayed 3 nights in Feb 2025

10/10 Excellent

Ledy

Liked: Cleanliness, staff & service, property conditions & facilities
I love the place, very convenient location closer to great bars and restaurants. Also, the food at the restaurant is great. The only concern it is the gym very old machines and tools to workout.
Stayed 2 nights in Feb 2025

8/10 Good

Andrea

Stayed 1 night in Feb 2025

10/10 Excellent

rafael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service
Stayed 3 nights in Feb 2025

10/10 Excellent

Magdy

Liked: Cleanliness, staff & service, property conditions & facilities
We had a wonderful stay in the hotel .. everything was perfect. The suite, the comfort, the staff, the breakfast, room service, the lounge, the spa , the area, the tours we arranged using the hotel services,
Stayed 6 nights in Feb 2025

6/10 Okay

Peter

Stayed 3 nights in Feb 2025

10/10 Excellent

Garoun, Issaquah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was absolutely great!
Stayed 3 nights in Feb 2025

10/10 Excellent

Meridy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the excellent service from all the staff from our check-in experience at reception, to the servers in the restaurant each morning to the spa staff as well as the house keeping staff. Our room was refreshed and cleaned each day and we were grateful. We thoroughly enjoyed the roof top pool and deck area which was a great retreat from the busy city. We were entertained by a highly skilled pianist each evening in the bar area. What a delight that was for us. We will return on our next trip.
Stayed 3 nights in Feb 2025

10/10 Excellent

george

Stayed 3 nights in Jan 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot to base for a visit to Santiago
Stayed 3 nights in Jan 2025

8/10 Good

Felipe

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast buffet was excellent
Stayed 1 night in Jan 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

6/10 Okay

Natarajan, Cupertino

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
lost our packages and took 2 days to acknowledge that it was lost
Stayed 9 nights in Dec 2024

10/10 Excellent

Therese

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in the beautiful Las Condes neighborhood, safe and attractive.
Stayed 2 nights in Dec 2024

8/10 Good

Ishan Uday

Liked: Property conditions & facilities
Property is a bit dated, but fine otherwise
Stayed 1 night in Jan 2025

6/10 Okay

Fariba

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel’s AC isn’t working properly, and most of the guests are American, but the TV only has one American channel. The reception staff isn’t very friendly, but the restaurants and the service there are excellent. The food was fantastic overall.
Stayed 3 nights in Dec 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best Ritz Carlton I’ve ever stayed in. Service and attitude of staff was exceptional. Great restaurant on first floor. The Club Level had great food and beverage selections and an awesome breakfast in the morning. Recommend this hotel highly as it exceeded all expectations
Stayed 4 nights in Dec 2024

10/10 Excellent

Hamish

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

todd, venice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and location
Stayed 1 night in Oct 2024

10/10 Excellent

Eleanore A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Glory

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Staff

Excellent staff. Appreciate the intelligence and efficiency of the staff.
Stayed 1 night in Dec 2024

10/10 Excellent

Edrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service was incredible. The people were so nice so polite one of my best trip.
Stayed 6 nights in Oct 2024

10/10 Excellent

Octavio

Stayed 1 night in Nov 2024