See all properties
Save

Comfort Suites Northlake

2.5 star property

Photo gallery for Comfort Suites Northlake

Desk, laptop workspace, iron/ironing board, free WiFi
Meeting facility
Lobby
Desk, laptop workspace, iron/ironing board, free WiFi
Lobby

Reviews

8.0 out of 10
Very good

Popular amenities

  • Kitchen
  • Pool
  • Gym
  • Parking included
  • 24/7 front desk

Explore the area

View map
7315 Smith Corners Blvd, Charlotte, NC, 28269
  • Place, Northlake Mall
    ‪16 min walk‬
  • Place, Concord Mills
    ‪12 min drive‬
  • Place, University of North Carolina at Charlotte
    ‪12 min drive‬
  • Airport, Charlotte, NC (CLT-Charlotte-Douglas Intl.)
    ‪20 min drive‬

Room options

View all photos for Standard Room, 1 King Bed with Sofa bed, Non Smoking

Standard Room, 1 King Bed with Sofa bed, Non Smoking

Standard Room, 1 King Bed with Sofa bed, Non Smoking

9.0 out of 10
Wonderful
(31 reviews)
  • 49 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, Non Smoking

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, Non Smoking

7.8 out of 10
Good
(62 reviews)
  • 49 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Business Suite, 1 King Bed, Accessible, Non Smoking

Business Suite, 1 King Bed, Accessible, Non Smoking

Business Suite, 1 King Bed, Accessible, Non Smoking

8.0 out of 10
Very good
(11 reviews)
  • 51 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Desk, laptop workspace, iron/ironing board, free WiFi

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

8.4 out of 10
Very good
(16 reviews)
  • 51 sq m
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Accessible, Non Smoking

Desk, laptop workspace, iron/ironing board, free WiFi

Suite, Multiple Beds, Accessible, Non Smoking

9.8 out of 10
Exceptional
(7 reviews)
  • 51 sq m
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Desk, laptop workspace, iron/ironing board, free WiFi

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

10.0 out of 10
Exceptional
(3 reviews)
  • 51 sq m
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Exterior
Drury Inn & Suites Charlotte Northlake
  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
4.7 out of 5, Exceptional, 1,054 reviews
The price is NZ$205
includes taxes & fees
13 Nov - 14 Nov
Drury Inn & Suites Charlotte Northlake

About the area

Charlotte

With a stay at Comfort Suites Northlake in Charlotte (North Lake), you'll be within a 15-minute drive of University of North Carolina at Charlotte and Spectrum Center. .This hotel is 9.7 mi (15.7 km) from Lake Norman and 10.1 mi (16.2 km) from Bank of America Stadium.

What's nearby

  • Northlake Mall - 16 min walk - 1.4 km
  • Concord Mills - 12 min drive - 15.5 km
  • University of North Carolina at Charlotte - 12 min drive - 14.0 km
  • PNC Music Pavillion - 12 min drive - 18.1 km
  • Bank of America Stadium - 13 min drive - 18.6 km

Getting around

  • Charlotte Station - 13 min drive
  • McCullough Station - 17 min drive
  • Charlotte-Douglas Intl. Airport (CLT) - 17 min drive

Restaurants

  • ‪Firebirds Wood Fired Grill - Charlotte - Northlake - ‬20 min walk
  • ‪Dunkin' - ‬14 min walk
  • ‪Red Crab - ‬17 min walk
  • ‪Olive Garden - ‬19 min walk
  • ‪Hickory Tavern - ‬13 min walk

About this property

Comfort Suites Northlake

Hotel with free breakfast, near Northlake Mall
Comfort Suites Northlake offers 104 accommodations with coffee/tea makers and hair dryers. Accommodations have separate sitting areas and are furnished with double sofa beds. 32-inch flat-screen televisions come with satellite channels. Kitchenettes offer refrigerators, microwaves, and separate dining areas.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Make yourself at home in one of the 104 guestrooms, featuring kitchenettes with refrigerators and microwaves. 32-inch flat-screen televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include desks and separate sitting areas, as well as phones with free local calls.
Take advantage of recreation opportunities including an outdoor pool and a fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and a television in a common area.
You can enjoy a meal at Bob Evans serving the guests of Comfort Suites Northlake, or stop in at the snack bar/deli. A complimentary buffet breakfast is served daily from 6:00 AM to 9:00 AM.
Featured amenities include a 24-hour business center, express check-out, and complimentary newspapers in the lobby. Planning an event in Charlotte? This hotel has 750 square feet (68 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 6:00 AM and 9:00 AM.
Bob Evans - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:00 AM
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Bob Evans

Things to do

  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room kitchenette
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Laundry facilities
  • Outdoor pool
  • Separate in-room dining area
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)

Business services

  • 24-hour business centre
  • 750 square feet of conference space
  • Computer station
  • Meeting rooms

Outdoors

  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 8 accessible parking spaces
  • Braille/raised signage
  • Lift (122 centimetre wide door)
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (81 centimetre high)

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Double sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Kitchenette
  • Microwave
  • Refrigerator
  • Separate dining area

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 12:30 AM
Early check-in subject to availability
Early check-in fee: USD 25.00
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 14 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Early check-in fee: USD 25.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Only bookings from non-local guests are accepted; guests whose residence is within 50 mi (80.47 km) of the property will not be allowed to check in
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from June 01 to September 02
Pool access available from 10:00 AM to 8:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Comfort Suites Northlake
Comfort Suites Northlake Charlotte
Comfort Suites Northlake Hotel Charlotte
Comfort Suites Charlotte Northlake Hotel Charlotte
Comfort Suites Northlake Hotel
Comfort Suites Northlake Hotel
Comfort Suites Northlake Charlotte
Comfort Suites Northlake Hotel Charlotte

Comfort Suites Northlake Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 490 out of 1019 reviews
Rating 8 - Good. 250 out of 1019 reviews
Rating 6 - Okay. 123 out of 1019 reviews
Rating 4 - Poor. 70 out of 1019 reviews
Rating 2 - Terrible. 86 out of 1019 reviews

8.0/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Joseph W

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The overall appearance of the hotel and grounds is very good. Stayed for a week, after three days had to physically bring towels, washcloths etc., to be exchanged for laundered. No room service to do or change bedding. Breakfast was very good - a great thank you to Charlotte for her hospitality, friendliness and keeping the food well supplied!
Stayed 6 nights in Jul 2025

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

JaNyla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Vernell

Stayed 6 nights in Jul 2025

8/10 Good

Vernell

Travelled with partner
Liked: Cleanliness, staff & service
I absolutely loved the hostess in the dining area-her name is Charlotte!! Just like the city!! She was so nice, that I started calling her Queen Charlotte!! Our stay was for 5 days & everyday my husband and I went to breakfast. She did an excellent job managing her area that was filled with a lot of people. She was very professional. The custodial staff did a wonderful job too. Thank you!!!
Stayed 1 night in Aug 2025

2/10 Terrible

Jennifer

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Call in the bulldozers

Check-in was slower than the DMV. Couldn’t figure out how to change payment card from card on file and ended up charged twice. Room had loudest A/C I’ve ever heard. Bathroom fan sounded like an airplane at takeoff. Hair was in the bathtub before anyone even got in to shower. Going to need a chiropractor just for sleeping on those pillows, which were the size of a postage stamp. Ceiling in room looked like it was done with a can of spray foam. So dirty we didn’t even attempt breakfast. Would not stay here again even if I was paid.
Stayed 1 night in Aug 2025

10/10 Excellent

Craig

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall Nice Property and courteous service
Stayed 3 nights in May 2025

10/10 Excellent

Tawana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in was a breeze. The fastest I’ve ever had. The suite room is very large. Great value. Proximity to the mall, highway, countless eateries, is a plus. It’s a hidden gem. I will definitely be back again.
Stayed 1 night in Aug 2025

10/10 Excellent

Mahmood

Liked: Cleanliness
Stayed 4 nights in Jul 2025

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
I had a enjoyable experience, good job!
Stayed 1 night in Jul 2025

8/10 Good

synia

Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2025

10/10 Excellent

Isha

Stayed 2 nights in Jul 2025

2/10 Terrible

Catherine

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities

Not great!

The staff were amazing and definitely the best part of the whole experience, very friendly! The room was dirty, the toilet paper holder was barely hanging on the wall. The shower was dirty and had some kind of bug crawling up the wall. The walls were dirty and there was what looked like pubic hair on one of the beds. The deadbolt didn’t engage. At one point we came up to the room and there was this lady trying a key card that didn’t work. When we told her that she would probably have to go to the front desk to have it fixed she refused and acted strangely enough we didn’t feel comfortable enough to leave our luggage in the room while we were out.
Dirty shower
Dirty shower
Roach in shower
Broken holder
Stayed 1 night in Jul 2025

10/10 Excellent

Kamicka

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i like everything
Stayed 3 nights in Jul 2025

2/10 Terrible

EMILIO

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

BAD EXPERIENCIE - I NEED TO REFOUND

"The experience was so bad that I had to leave the next day to look for new accommodation. The hallways smelled like marijuana, everything was dirty, and the room had someone else's hair and dirt on the floor. I truly need some kind of refund for the terrible experience I had. I was traveling with my two children — it was awful."
Stayed 7 nights in Jul 2025

2/10 Terrible

Troy, Charlotte Nothrth

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The worst stay ever I didn’t like it at all plus no hot water my whole time there and I was to inform the manager but I was giving some points with no refund
Stayed 1 night in Jul 2025

8/10 Good

Stanley

Stayed 2 nights in Jul 2025

6/10 Okay

Verified traveller

Save your money.

Check in: I made the reservation online and there was no mention of a $250 deposit when i made the reservation. If i knew that was the case, there is no way i would have chosen this place. When i got to the front desk there was a sign the man had behind the desk and when he pulled my name up, he took it out from behind the desk and put it on the counter. The sign had a list of zip codes and it said anyone who lives in one of those zip codes had to pay a $250 deposit!! I told him that was ridiculous and asked him to show me where it says that online. He did pull up the fine print that said there would be a $100 deposit, so i asked him why i had to pay more than double that, he said "we have alot of issues out of people from those zip codes". He also stated it would take 15 days to get my deposit back. Overall enviornment: Strong smell of marijuana throughout the building. The walls are thin so i heard all my neighbors. The room was nice and clean. It was spacious and what i expected for the price. Breakfast: The coffee in the room was gross but they did have folgers downstairs. I came down at 820 for breakfast and they were out of biscuits for the day already. The eggs were flat eggs for biscuits, but again no biscuit. The waffle was good and they had other options like cereal, muffins, etc. Overall, i wouldnt recommend. I feel like they do shady business. The $250 deposit really just started my trip off bad and there was nothing that really redeemed it.
Stayed 1 night in Jul 2025

10/10 Excellent

Olivia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Daniel

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Evrything was what i expected
Stayed 1 night in Jul 2025

6/10 Okay

Janice

Travelled with group
Disliked: Cleanliness, property conditions & facilities

Great location…. That’s all

We were given a room on the 4th floor. When we opened the door roaches were all over the room. The bathroom was infested. We were given another room on the 2nd floor and the bed spread was stained the bathroom was not clean. We like the location. I would not do this again.
Stayed 2 nights in Jul 2025

10/10 Excellent

Jessica

Stayed 1 night in Jul 2025

10/10 Excellent

Dakota

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

8/10 Good

Kailyn

Stayed 1 night in Jul 2025