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Sonesta Charlotte Lower South End

3.5 star property

Photo gallery for Sonesta Charlotte Lower South End

2 indoor pools, seasonal outdoor pool
Lobby lounge
Lobby lounge
Terrace/patio
Desk, laptop workspace, blackout curtains, iron/ironing board

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Parking available
  • Room service
  • Breakfast available

Explore the area

View map
5700 Westpark Drive, Charlotte, NC, 28217
  • Place, Billy Graham Library
    ‪5 min drive‬
  • Place, SouthPark Mall
    ‪9 min drive‬
  • Place, Carowinds Theme Park
    ‪10 min drive‬
  • Airport, Charlotte, NC (CLT-Charlotte-Douglas Intl.)
    ‪14 min drive‬

Room options

View all photos for Suite, 1 King Bed with Sofa bed

Suite, 1 King Bed with Sofa bed

Suite, 1 King Bed with Sofa bed

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 King Bed (Poolside)

Desk, laptop workspace, blackout curtains, iron/ironing board

Deluxe Room, 1 King Bed (Poolside)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Accessible (Mobility/Hearing Roll in Shower)

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 1 Queen Bed, Accessible (Mobility/Hearing Roll in Shower)

8.6 out of 10
Excellent
(7 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Accessible (Mobility/Hearing Tub)

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 1 Queen Bed, Accessible (Mobility/Hearing Tub)

8.4 out of 10
Very good
(21 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 King Bed, Balcony (Balcony)

Desk, laptop workspace, blackout curtains, iron/ironing board

Superior Room, 1 King Bed, Balcony (Balcony)

8.2 out of 10
Very good
(31 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds

Superior Room, 2 Double Beds

Superior Room, 2 Double Beds

7.0 out of 10
Good
(2 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds

Deluxe Room, 2 Double Beds

Deluxe Room, 2 Double Beds

8.6 out of 10
Excellent
(76 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 2 Double Beds, Balcony (Balcony)

Desk, laptop workspace, blackout curtains, iron/ironing board

Superior Room, 2 Double Beds, Balcony (Balcony)

  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds (Poolside)

Desk, laptop workspace, blackout curtains, iron/ironing board

Deluxe Room, 2 Double Beds (Poolside)

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed

Desk, laptop workspace, blackout curtains, iron/ironing board

Superior Room, 1 King Bed

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Desk, laptop workspace, blackout curtains, iron/ironing board

Deluxe Room, 1 King Bed

8.2 out of 10
Very good
(72 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed

Suite, 1 King Bed with Sofa bed

Suite, 1 King Bed with Sofa bed

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

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The price is NZ$209
includes taxes & fees
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About the area

Charlotte

Located in Charlotte (Executive Park), Sonesta Charlotte Lower South End is within a 10-minute drive of Charlotte Convention Center and Bank of America Stadium. .This hotel is 6.3 mi (10.2 km) from Spectrum Center and 7.5 mi (12.1 km) from Carowinds Theme Park.

What's nearby

  • Billy Graham Library - 5 min drive - 5.3 km
  • SouthPark Mall - 9 min drive - 7.1 km
  • Bank of America Stadium - 9 min drive - 9.8 km
  • Charlotte Convention Center - 10 min drive - 10.1 km
  • Carowinds Theme Park - 10 min drive - 9.5 km

Getting around

  • Charlotte Station - 12 min drive
  • Tyvola Station - 15 min walk
  • Charlotte-Douglas Intl. Airport (CLT) - 12 min drive

Restaurants

  • ‪McDonald's - ‬6 min walk
  • ‪Circle K - ‬7 min walk
  • ‪Doan's - ‬3 min drive
  • ‪Chili's Grill & Bar - ‬5 min walk
  • ‪Starbucks - ‬6 min walk

About this property

Sonesta Charlotte Lower South End

Suburban hotel with 2 indoor pools and a 24-hour fitness center
Sonesta Charlotte Lower South End offers 300 accommodations with coffee/tea makers and hair dryers. 42-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include bathtubs or showers and complimentary toiletries.

This Charlotte hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

2 indoor swimming pools are on site along with a seasonal outdoor pool. Other recreational amenities include a 24-hour fitness center.
Make yourself at home in one of the 300 guestrooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include desks and coffee/tea makers, as well as phones with free local calls.
Dip into one of the 2 indoor swimming pools or enjoy other recreational amenities, which include a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless internet access, shopping on site, and wedding services.
Satisfy your appetite for dinner at Food for Thought, a restaurant which specializes in American cuisine, or stay in and take advantage of the room service (during limited hours). Continental breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Featured amenities include a business center, a 24-hour front desk, and multilingual staff. Planning an event in Charlotte? This hotel has 15000 square feet (1394 square meters) of space consisting of conference space and 18 meeting rooms. Self parking (subject to charges) is available onsite.
Continental breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Food for Thought - This restaurant specializes in American cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Uncovered parking on site (USD 14 per night; includes in/out privileges)
  • Onsite parking includes off-street options

Food and drink

  • Daily continental breakfast available 6:30 AM to 10:30 AM for a fee: USD 17 for adults and USD 10 for children
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Food for Thought

Things to do

  • 2 indoor pools
  • 24-hour gym
  • Seasonal outdoor pool
  • Shopping
  • TV in common areas

Family friendly

  • 2 indoor pools
  • In-room refrigerator
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (on request)
  • Multilingual staff
  • Wedding services

Business services

  • 15,000 square feet of conference space
  • 18 meeting rooms
  • Business centre
  • Computer station

Outdoors

  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Ceiling hoist
  • Handrails in stairways (86 centimetre high)
  • Lift (91 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (76 centimetre high)

More

  • 1 building
  • 18 floors
  • Ballroom
  • Banquet hall
  • Built in 1983
  • Communal living room
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from September 1 to April 30:
  • One of the swimming pools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total pets
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately USD 17 for adults and USD 10 for children
  • Uncovered self parking fee: USD 14 per night (in/out privileges)
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from May 01 to September 06
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property

Property is also known as

Crowne Plaza Charlotte Executive Park
Crowne Plaza Executive
Crowne Plaza Executive Hotel
Crowne Plaza Executive Hotel Charlotte Park
Charlotte Marriott Executive Park Hotel Charlotte
Crowne Plaza Charlotte Executive Park Hotel
Crowne Plaza Executive Park Hotel
Crowne Plaza Executive Park
Sonesta Charlotte Lower End
Sonesta Charlotte Executive Park
Crowne Plaza Charlotte Executive Park
Sonesta Charlotte Lower South End Hotel
Sonesta Charlotte Lower South End Charlotte
Sonesta Charlotte Lower South End Hotel Charlotte

Reviews

Sonesta Charlotte Lower South End Reviews

8.2

Very good

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness
Rating 10 - Excellent. 694 out of 1301 reviews
Rating 8 - Good. 237 out of 1301 reviews
Rating 6 - Okay. 163 out of 1301 reviews
Rating 4 - Poor. 97 out of 1301 reviews
Rating 2 - Terrible. 110 out of 1301 reviews

Reviews

8/10 Good

Melanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The on site bar and restaurant were quite nice.
Stayed 3 nights in Jul 2025

10/10 Excellent

Michel

Stayed 2 nights in Aug 2025

4/10 Poor

Janay

I won't be back :)
Stayed 3 nights in Jul 2025

4/10 Poor

Martine

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
I was surprised that for the money I spent, there were no free breakfast options available and there really wasn't any food options other than the over-priced restaurant located in the hotel. Also, I paid for my room in full prior to my arrival, but was forced to pay an additional $50/day for "incidentals" with no prior disclosure, while checking in. The staff was apathetic at best.
Stayed 2 nights in Aug 2025

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My solo trip experience was quite relaxing. I will say I think my favorite feature had to have been in the pool because I definitely spent way too much time to flopping around like a little kid.
Stayed 2 nights in Jul 2025

10/10 Excellent

Sidona

Stayed 3 nights in Aug 2025

6/10 Okay

Christian

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Spent close to $500 for 2 nights and my room didn't have a mini fridge and also had a hole on the floor
Stayed 2 nights in Aug 2025

6/10 Okay

Shelly

Travelled with family
Disliked: Cleanliness, staff & service

Ok stay but can be better

The room overall cleanliness was a 2-3. The room was very dusty and the bathroom had unknown particles on the wall and tub that were not scrubbed. I performed myself. The carpet was damp for some reason as well. Otherwise ok. The breakfast was not free but we had quality, fresh food. The waiters were very professional and welcoming.
Stayed 4 nights in Aug 2025

10/10 Excellent

Brittny

Liked: Cleanliness, staff & service, amenities
Wonderful
Stayed 2 nights in Jul 2025

10/10 Excellent

Jomaryi

Stayed 1 night in Aug 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most definitely bringing the family back with me.
Stayed 4 nights in Jul 2025

4/10 Poor

Jessica

Travelled with family
Disliked: Cleanliness, room comfort

Horrendous experience

The room was atrocious, completely uncleaned. The floors not vacuumed, there was used floss and trash bits all over the floor. The bathroom I cleaned prior to using and their was hair all in the shower still. Floors dirty. Sink and toilet. My son and I flew into Charlotte because I was my uncle's medical power of attorney and he was hospitalized in the ICU. I rushed out on a red eye overnight, so imagine my frustration when I finally arrive to a room I paid way too much for that wasn't cleaned and we couldn't change without losing way too much money, while also having to emotionally manage to take my uncle off of life support. Not to mention almost everywhere in the hotel smelled like p0t smoke, the coffee shop was never open, staff were rude and dismissive. In the 3 days we were there housekeeping never came by our room to clean or anything. Never ever again will I stay at a Sonesta
Stayed 3 nights in Aug 2025

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

6/10 Okay

Nichole

Travelled with group
Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2025

2/10 Terrible

Kimekia

Business traveller, Travelled with family
Stayed 1 night in Aug 2025

6/10 Okay

Hazel

Travelled with group
Disliked: Property conditions & facilities
Overall my stay was okay . I like that they had an option for indoor or outdoor pool . There was a bar at the pool but nobody was there , even though the sign said the pool bar work be open from 2pm-8pm ( not sure what that was about ) . My room i had issues with some of the furniture and dresser being damaged or had stains . I made the front desk aware once i saw the damages once i checked in . Besides that parking was affordable.
Damaged cabinet
Stains on couch
Stayed 2 nights in Aug 2025

6/10 Okay

Matt

Liked: Cleanliness
Understaffed, odd and misleading hours bar, restaurant and coffee shop.
Stayed 2 nights in Aug 2025

10/10 Excellent

TaNico, Irmo

Stayed 3 nights in Jul 2025

6/10 Okay

Carla

Business traveller, Travelled with pets
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Not what I expected the hotel is gorgeous. I like the bar and the pool has a nice indoor area. However, the service was really bad. Every time that I will call the front desk I would kind of feel a little bit of attitude. There’s no reception at all for my cell phone in there and the Wi-Fi. It’s really bad Even the one that you paid for. It’s not as good as I thought it was gonna be it was in the best experience.
Stayed 7 nights in Jul 2025

2/10 Terrible

Gustavo

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was with my family looking at the outside pool area and some one from above threw a glass that missed my 1 1/2 year old by inches. Reported the incident but not action was taken.
Stayed 2 nights in Jul 2025

10/10 Excellent

Karina

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2025

8/10 Good

Willis

Liked: Cleanliness, staff & service, property conditions & facilities
Outside/pool area is dope AF. Indoor and outdoor pools. Both were clean. I did get double charged at the property but it was worked out before I left. Was really nice. Really the only bad port was the surrounding area is littered than drug addicts.
Stayed 2 nights in Jul 2025

6/10 Okay

Alicia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Gorgeous hotel, LOVED the balcony feature, the sheets are just very thin so it was hard to sleep because it was chilly.
Stayed 1 night in Jul 2025

10/10 Excellent

Calyne

Stayed 1 night in Jul 2025

10/10 Excellent

Aniyah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great! Really nice hotel!
Stayed 3 nights in Jul 2025