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Sonesta Charlotte Lower South End

3.5 star property

Photo gallery for Sonesta Charlotte Lower South End

2 indoor pools, seasonal outdoor pool
Desk, laptop workspace, blackout curtains, iron/ironing board
Lobby lounge
Terrace/patio
Lobby lounge

Reviews

8.0 out of 10
Very good

Popular amenities

  • Parking available
  • Pool
  • Room service
  • Breakfast available

Explore the area

Map
5700 Westpark Drive, Charlotte, NC, 28217
  • Billy Graham Library
    ‪5 min drive‬
  • SouthPark Mall
    ‪9 min drive‬
  • Bank of America Stadium
    ‪9 min drive‬
  • Charlotte, NC (CLT-Charlotte-Douglas Intl.)
    ‪12 min drive‬

Room options

View all photos for Deluxe Room, 2 Double Beds (Poolside)

Desk, laptop workspace, blackout curtains, iron/ironing board

Deluxe Room, 2 Double Beds (Poolside)

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 2 Double Beds, Balcony (Balcony)

Desk, laptop workspace, blackout curtains, iron/ironing board

Superior Room, 2 Double Beds, Balcony (Balcony)

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed with Sofa bed

Suite, 1 King Bed with Sofa bed

Suite, 1 King Bed with Sofa bed

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 2 Double Beds

Desk, laptop workspace, blackout curtains, iron/ironing board

Deluxe Room, 2 Double Beds

8.6 out of 10
Excellent
(70 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 2 Double Beds

Superior Room, 2 Double Beds

Superior Room, 2 Double Beds

7.0 out of 10
Good
(2 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

Desk, laptop workspace, blackout curtains, iron/ironing board

Deluxe Room, 1 King Bed

8.2 out of 10
Very good
(68 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Desk, laptop workspace, blackout curtains, iron/ironing board

Superior Room, 1 King Bed

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Balcony (Balcony)

Desk, laptop workspace, blackout curtains, iron/ironing board

Superior Room, 1 King Bed, Balcony (Balcony)

8.2 out of 10
Very good
(26 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Accessible (Mobility/Hearing Tub)

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 1 Queen Bed, Accessible (Mobility/Hearing Tub)

8.4 out of 10
Very good
(20 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Accessible (Mobility/Hearing Roll in Shower)

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 1 Queen Bed, Accessible (Mobility/Hearing Roll in Shower)

8.4 out of 10
Very good
(6 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 King Bed (Poolside)

Desk, laptop workspace, blackout curtains, iron/ironing board

Deluxe Room, 1 King Bed (Poolside)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed

Suite, 1 King Bed with Sofa bed

Suite, 1 King Bed with Sofa bed

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Front of property

Sonesta ES Suites Charlotte Arrowood

  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
3.4 out of 5, (1004)
The price is NZ$185
for 1 room
includes taxes & fees
19 Aug - 20 Aug
Sonesta ES Suites Charlotte Arrowood

About the area

Charlotte

Located in Charlotte (Executive Park), Sonesta Charlotte Lower South End is within a 10-minute drive of Charlotte Convention Center and Bank of America Stadium. .This hotel is 6.3 mi (10.2 km) from Spectrum Center and 7.5 mi (12.1 km) from Carowinds Theme Park.

What's nearby

  • Billy Graham Library - 5 min drive - 5.3 km
  • SouthPark Mall - 9 min drive - 7.1 km
  • Bank of America Stadium - 9 min drive - 9.8 km
  • Charlotte Convention Center - 10 min drive - 10.1 km
  • Spectrum Center - 10 min drive - 10.8 km

Getting around

  • Charlotte Station - 12 min drive
  • Tyvola Station - 15 min walk
  • Charlotte-Douglas Intl. Airport (CLT) - 12 min drive

Restaurants

  • ‪McDonald's - ‬7 min walk
  • ‪Carolina Country Barbeque - ‬14 min walk
  • ‪Starbucks - ‬6 min walk
  • ‪Wingstop - ‬8 min walk
  • ‪Club Onyx - ‬3 min drive

About this property

Sonesta Charlotte Lower South End

Suburban hotel with 2 indoor pools and a 24-hour fitness center
Sonesta Charlotte Lower South End offers 300 accommodations with coffee/tea makers and hair dryers. 42-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include bathtubs or showers and complimentary toiletries.

This Charlotte hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

2 indoor swimming pools are on site along with a seasonal outdoor pool. Other recreational amenities include a 24-hour fitness center.
Make yourself at home in one of the 300 guestrooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include desks and coffee/tea makers, as well as phones with free local calls.
Dip into one of the 2 indoor swimming pools or enjoy other recreational amenities, which include a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless internet access, shopping on site, and wedding services.
Satisfy your appetite for dinner at Food for Thought, a restaurant which specializes in American cuisine, or stay in and take advantage of the room service (during limited hours). Continental breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Featured amenities include a business center, a 24-hour front desk, and multilingual staff. Planning an event in Charlotte? This hotel has 15000 square feet (1394 square meters) of space consisting of conference space and 18 meeting rooms. Self parking (subject to charges) is available onsite.
Continental breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Food for Thought - This restaurant specializes in American cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Uncovered parking on site (USD 14 per night; includes in/out privileges)
  • Onsite parking includes off-street options

Food and drink

  • Daily continental breakfast available 6:30 AM to 10:30 AM for a fee: USD 17 for adults and USD 10 for children
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Food for Thought

Things to do

  • 2 indoor pools
  • 24-hour gym
  • Seasonal outdoor pool
  • Shopping
  • TV in common areas

Family friendly

  • 2 indoor pools
  • In-room refrigerator
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (on request)
  • Multilingual staff
  • Wedding services

Business services

  • 15,000 square feet of conference space
  • 18 meeting rooms
  • Business centre
  • Computer station

Outdoors

  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Ceiling hoist
  • Handrails in stairways (86 centimetre high)
  • Lift (91 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (76 centimetre high)

More

  • 1 building
  • 18 floors
  • Ballroom
  • Banquet hall
  • Built in 1983
  • Communal living room
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities or services will be unavailable from June 16 2025 to June 30 2025 (dates subject to change):
  • One of the swimming pools
The following facilities are closed seasonally each year. They will be closed from September 1 to April 30:
  • One of the swimming pools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total pets
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately USD 17 for adults and USD 10 for children
  • Uncovered self parking fee: USD 14 per night (in/out privileges)
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from May 01 to September 06
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property

Property is also known as

Crowne Plaza Charlotte Executive Park
Crowne Plaza Executive
Crowne Plaza Executive Hotel
Crowne Plaza Executive Hotel Charlotte Park
Charlotte Marriott Executive Park Hotel Charlotte
Crowne Plaza Charlotte Executive Park Hotel
Crowne Plaza Executive Park Hotel
Crowne Plaza Executive Park
Sonesta Charlotte Lower End
Sonesta Charlotte Executive Park
Crowne Plaza Charlotte Executive Park
Sonesta Charlotte Lower South End Hotel
Sonesta Charlotte Lower South End Charlotte
Sonesta Charlotte Lower South End Hotel Charlotte

Sonesta Charlotte Lower South End Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 553 out of 1070 reviews
Rating 8 - Good. 201 out of 1070 reviews
Rating 6 - Okay. 132 out of 1070 reviews
Rating 4 - Poor. 92 out of 1070 reviews
Rating 2 - Terrible. 92 out of 1070 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Cassandra

Stayed 4 nights in May 2025

8/10 Good

Robert

Travelled with group
Liked: Cleanliness, staff & service, amenities
Property clearly has been upgraded recently, but some dings and dents show through: room furniture showing wear, bath tub slow draining, hair on a washcloth. Not something I'd complain about because none of that really bothered me. Beds, especially pillows were SUPER comfortable. Good water pressure in shower and supply of hot water. Didn't use amenities like pool or fitness center but looked well maintained. Liked the fact the main lobby door and elevators require room card access. Five minute drive to Lynx lightrail system made it convenient to get uptown. Overall enjoyed my stay.
Stayed 3 nights in May 2025

10/10 Excellent

Jasmine

Stayed 1 night in May 2025

6/10 Okay

MARILYN, ROANOKE VA

Travelled with family
Liked: Amenities
Disliked: Staff & service
I was there for two nights but my rooms that had was not cleaned, trash cans running over in each room had to call for clean towels. I feel I should get some compensation for what happened. Thank you Marilyn J Lewis Compton
Stayed 2 nights in May 2025

8/10 Good

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel very clean beds n pilows not as comfy as other hotels I have stayed in but was very impressed with hotel and friendlyness of staff.
Stayed 1 night in May 2025

10/10 Excellent

Jacqueline

Good location. Easy access to interstate
Stayed 4 nights in May 2025

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and staff was very polite and helpful.
Stayed 2 nights in May 2025

4/10 Poor

Beverly, Elk Grove

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We were disappointed with our stay at the hotel. A few years ago, we hosted an F3 Women's Empowerment event there, and the property was in much better condition then. Upon our arrival, we were assigned room #1218. Once we opened the door, the musty smell and stuffiness made me nauseous. I informed the hotel desk clerk that we could not stay in that room due to the foul odor. We were then assigned to room #1216, which had a more tolerable smell, but it was clear that the hotel needed renovations. The arm of the sitting chair was deteriorating as if an animal had chewed on it, and the furniture was outdated. The ice machine on our floor was also broken, forcing us to go to the 11th floor to get ice. My daughter, who was assigned a room on the 5th floor, also experienced significant issues and had to be moved to another room. To make matters worse, the next morning, on May 3rd, we discovered her car had been broken into while parked on the property. The floors of our room had not been vacuumed well, adding to our disappointment with the stay. We have contacted management to discuss compensation for our unsatisfactory accommodations, particularly concerning my daughter's rooms. She was initially assigned to room #502 but had to be moved to room #910 due to various issues. My daughter even recorded a video of her room to document the uncleanliness, which needs to be addressed.
Stayed 2 nights in May 2025

8/10 Good

Carrie

Liked: Cleanliness, property conditions & facilities
We never had anyone clean or replenish towels in our room during our stay
Stayed 2 nights in May 2025

8/10 Good

Kelly, Virginia Beach

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

AJ

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to locate. Easy parking. Very friendly and professional staff
Stayed 2 nights in May 2025

4/10 Poor

Dominique

I had a balcony that would not close called asked for new room or fix never received either
Stayed 2 nights in Apr 2025

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

troy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

2/10 Terrible

Tirrell

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I was disappointed that I lost an item and called just 30 minutes after check out and I had to report it to a third party to now avail. Very disappointed
Stayed 1 night in Mar 2025

10/10 Excellent

Christelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The front desk was really helpful and polite. We loved our stay and they even allowed us to extend our checkout time ! Definitely staying here again.
Stayed 1 night in Apr 2025

10/10 Excellent

Dat

Stayed 1 night in Apr 2025

8/10 Good

Cheryl

Stayed 1 night in Apr 2025

10/10 Excellent

DeAndra

Stayed 2 nights in Apr 2025

10/10 Excellent

Afiya

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

6/10 Okay

Sameer

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
They didn’t mention you have to ASK for housekeeping
Stayed 2 nights in Apr 2025

10/10 Excellent

Ari

Stayed 2 nights in Apr 2025

6/10 Okay

Joshua

Business traveller
A/C unit rattled non stop. No towel service during the entire stay.
Stayed 5 nights in Apr 2025