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Mercure Chester Abbots Well Hotel

4.0 star property

Photo gallery for Mercure Chester Abbots Well Hotel

Indoor pool, pool loungers
Garden
Indoor wedding
In-room safe, desk, iron/ironing board, free cots/infant beds
Reception

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar

Explore the area

Map
Whitchurch Road Christleton, Chester, England, CH3 5QL
  • Chester City Walls
    ‪5 min drive‬
  • Chester Racecourse
    ‪6 min drive‬
  • Chester Cathedral
    ‪6 min drive‬
  • Liverpool (LPL-John Lennon)
    ‪38 min drive‬

Room options

View all photos for Family Room, Multiple Beds (2 Adults and 2 Children)

In-room safe, desk, iron/ironing board, free cots/infant beds

Family Room, Multiple Beds (2 Adults and 2 Children)

  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Classic Room, 2 Single Beds

In-room safe, desk, iron/ironing board, free cots/infant beds

Classic Room, 2 Single Beds

  • 21 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Suite, 1 Double Bed

In-room safe, desk, iron/ironing board, free cots/infant beds

Superior Suite, 1 Double Bed

  • 24.0 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Double Room, 1 Double Bed

Classic Double Room, 1 Double Bed

Classic Double Room, 1 Double Bed

  • 21 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room (Classic)

Family Room (Classic)

Family Room (Classic)

  • 21 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Privilege, Double Room, 1 Double Bed

In-room safe, desk, iron/ironing board, free cots/infant beds

Privilege, Double Room, 1 Double Bed

  • 24 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room, 1 Double Bed (Compact)

In-room safe, desk, iron/ironing board, free cots/infant beds

Double Room, 1 Double Bed (Compact)

  • 13 sq m
  • Sleeps 2
  • 1 Double Bed

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The price is NZ$191
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About the area

Chester

Located in Chester, Mercure Chester Abbots Well Hotel is a 4-minute drive from Grosvenor Park and 5 minutes from University of Chester. .This eco-certified hotel is 2.4 mi (3.9 km) from Chester City Walls and 2.6 mi (4.2 km) from Chester Racecourse.

What's nearby

  • Grosvenor Park - 4 min drive - 2.7 km
  • Chester City Walls - 5 min drive - 3.9 km
  • Chester Zoo - 6 min drive - 6.1 km
  • Chester Racecourse - 6 min drive - 4.3 km
  • Chester Cathedral - 6 min drive - 4.3 km

Getting around

  • Chester Station - 4 min drive
  • John Lennon Airport (LPL) - 38 min drive

Restaurants

  • ‪Ring O' Bells - ‬9 min walk
  • ‪Peacock Hotel Chester - ‬13 min walk
  • ‪The Cheshire Cat - ‬13 min walk
  • ‪The Old Harkers Arms - ‬5 min drive
  • ‪The Lock Vault - ‬3 min drive

About this property

Mercure Chester Abbots Well Hotel

Eco-certified hotel with a full-service spa and a fitness center
Mercure Chester Abbots Well Hotel offers 126 accommodations with safes and coffee/tea makers. LED televisions come with satellite channels.

Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. This Chester hotel provides complimentary wireless Internet access. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

An indoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Feelgood Club. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

Stay in one of 126 guestrooms featuring LED televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.
Take time to pamper yourself with a visit to the full-service spa. You're sure to appreciate the recreational amenities, including an indoor pool, a sauna, and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, a hair salon, and shopping on site.
Satisfy your appetite for lunch or dinner at The Brasserie, a restaurant which specializes in British cuisine, or stay in and take advantage of the 24-hour room service. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are served on weekdays from 7:00 AM to 10:00 AM and on weekends from 8:00 AM to 11:00 AM for a fee.
Featured amenities include express check-in, express check-out, and complimentary newspapers in the lobby. Event facilities at this hotel consist of a conference center and meeting rooms. Free self parking is available onsite.
Buffet breakfasts are available for a surcharge on weekdays between 7:00 AM and 10:00 AM and on weekends between 8:00 AM and 11:00 AM.
The Brasserie - This restaurant specializes in British cuisine and serves breakfast, lunch, and dinner.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Bulgarian, English, French, Polish, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 8:00 AM to 11:00 AM on weekends; GBP 17.95 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • The Brasserie

Things to do

  • Children's pool
  • Full-service spa
  • Gym
  • Indoor pool
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Children's pool
  • Free cot
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • LED TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board on request
  • LED lighting
  • Portable fan
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 15.00 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 17.95 per person
  • Pet fee: GBP 15.00 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Children under 16 years old are not allowed in the spa without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Abbots Well Chester
Chester Abbots Well
Mercure Abbots Chester
Mercure Abbots Well
Mercure Abbots Well Chester
Mercure Abbots Well Hotel
Mercure Chester Abbots Well
Mercure Chester Abbots Well Hotel
Mercure Hotel Abbots Well
Mercure Hotel Chester Abbots Well
Mercure Chester Abbots Well
Mercure Chester Abbots Well Hotel Hotel
Mercure Chester Abbots Well Hotel Chester
Mercure Chester Abbots Well Hotel Hotel Chester

Mercure Chester Abbots Well Hotel Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 322 out of 1001 reviews
Rating 8 - Good. 315 out of 1001 reviews
Rating 6 - Okay. 168 out of 1001 reviews
Rating 4 - Poor. 112 out of 1001 reviews
Rating 2 - Terrible. 84 out of 1001 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Paula

Stayed 1 night in Jan 2025

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location close to Chester, only a 10 mi ute drive and about £8 to £10 in a taxi. Public areas very clean, as was the room. Very good size bedrooms and effective heating, a bonus when it is cold! Good leisure facilities too
Stayed 2 nights in Jan 2025

4/10 Poor

Nadine

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
We couldn’t sleep because it was too noisy during the night
Stayed 1 night in Jan 2025

4/10 Poor

Aled

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Planned a hotel spa experience for my Daughters 18th birthday. We stay at spa hotels regularly and were rather underwhelmed by the quality. The spa itself was rundown. There were no dressing gowns or slippers available. They were only available to persons who booked specific packages. The sauna and steam rooms didn’t have any drinking water facilities which is unusual for this type of spa as hydration is essential. The room itself was ok however equipped with absolute bare minimum
Stayed 1 night in Jan 2025

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lively

Great stay. Reception super friendly and helpful.
Stayed 1 night in Jan 2025

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel. Will be staying again

Lovely room. Spacious. Well equipped with hair fryer, toiletries, iron etc. Lovely and warm. Pool and spa amazing.
Stayed 1 night in Jan 2025

6/10 Okay

Nina

Liked: Cleanliness, staff & service, room comfort

Ok for a short stay

The room was ok. Could have done with a new coat of paint. The area near the window looked like there had been a leak. The hot tap in the bathroom sink spat at me for a few minutes when using it. The hairdryer didn’t work. The sauna was not in use at the time of our stay which we were not informed about when booking the day before.
Stayed 2 nights in Jan 2025

10/10 Excellent

matthew

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing

The check in was a bit long due to a customer but otherwise it was amazing. The spa area is a must try and included in the package.
Stayed 1 night in Jan 2025

8/10 Good

Heather

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We stayed in a convenient ground floor room which was very convenient. Another time would choose shower or disabled as bath shower tricky.Enjoyed the warm swimming pool. A good stay.
Stayed 2 nights in Jan 2025

6/10 Okay

Adewole

Liked: Cleanliness, room comfort

Overall experience

Service was very satisfactory from all staff members I interacted with. The room even though previously rated 8.0 left a lot to be desired. The shower temperature control did not work hence it gave only boiling hour water. Cleanliness was as expected but room fitting and furniture seemed dated. There was no information on display or on a leaflets concerning how to access the amenities causing us to need to visit reception multiple times to ask questions about access to pool, gym, location, restaurant e.t.c. All in all, it was an average experience.
Stayed 1 night in Jan 2025

2/10 Terrible

Natalie

Liked: Staff & service
Disliked: Property conditions & facilities
As soon as i arrived i saw sauna out - it was the main reason i had booked - but receptionist would not cancel my reservation. Pork belly was more fat than pork But the worse was i had taken room to get away from my building site house and get rest The adjoining room were noisy from 11 pm until 5 am!!! My phone did not work to call reception. I had no sleep. I was ill all the next day. I opened my door at 2 am and there were loads of noisy people in corridor. You need to supervise this !!
Stayed 1 night in Jan 2025

2/10 Terrible

Martin

Travelled with partner
Disliked: Cleanliness
The pictures make this place look lovely! However it’s extremely run down! Changed rooms 3 times! First room broken tiles and tired. Second room shower didn’t have any cold water so was scalding! Third room ‘privelidge’ massive plumbing issues, no water pressure, air in all the pipes so got soaked everytime you washed your hands. Dog barking downstairs all day and then started again at 7am. Arrived Friday evening 9;30pm to be told to order a takeaway as they don’t do food after 9. Saturday evening we learnt from someone else that they do infact do sandwiches and food. Just a shame really. Very run down.
Stayed 2 nights in Jan 2025

10/10 Excellent

Chloe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Shaun

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

8/10 Good

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant hotel with lovely breakfast

Friendly staff especially at breakfast. Food lovely although could have been warmer. Room was tired and lots of mould in bathroom
Stayed 1 night in Jan 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent place to stay

Really nice place to stay, very comfortable, food excellent, friendly staff.
Stayed 2 nights in Dec 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

New Year

A trip for the New Year festivities, went very well and no complaints
Stayed 3 nights in Dec 2024

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Avril

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay after Christmas

Stayed here as close to our son and his family
Stayed 2 nights in Dec 2024

10/10 Excellent

sue

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family break

We had a lovely time there. Booked 2 rooms we had an evening meal in the restaurant the first night we were there the staff were very friendly and helpful with everything we ordered, the gym and the swimming pool /sauna/steam room we're great to.
Stayed 2 nights in Dec 2024

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place situated not to far from city centre
Stayed 2 nights in Dec 2024

4/10 Poor

Anthony

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Sadly the gym staff were rude and unwelcoming. Both my kids refused to use the pool after our experience with the gym/pool attendant. Steam room never got hot and the “heated pool” wasn’t heated! Spoke to the gym members who said the pool hasn’t been heated for months now and the local toddlers swimming group has moved to another pool. Won’t be going back.
Stayed 3 nights in Dec 2024

10/10 Excellent

Kirstie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really lovely
Stayed 1 night in Dec 2024

10/10 Excellent

Rachael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Chester

Staying in Chester for family Christmas. Easy checkin and checkout
Stayed 1 night in Dec 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
A quiet and clean room
Stayed 2 nights in Dec 2024