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Mercure Chester Abbots Well Hotel

4.0 star property

Photo gallery for Mercure Chester Abbots Well Hotel

Indoor pool, pool loungers
Property grounds
Indoor wedding
Exterior
Front of property

Reviews

7.6 out of 10
Good

Popular amenities

Explore the area

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Whitchurch Road Christleton, Chester, England, CH3 5QL
  • Place, Chester Cathedral
    ‪5 min drive‬
  • Place, Chester City Walls
    ‪5 min drive‬
  • Place, Chester Racecourse
    ‪6 min drive‬
  • Airport, Liverpool (LPL-John Lennon)
    ‪33 min drive‬

Room options

View all photos for Classic Double Room, 1 Double Bed

1 bedroom, in-room safe, desk, iron/ironing board

Classic Double Room, 1 Double Bed

7.8 out of 10
Good
(49 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Room, 2 Single Beds

1 bedroom, in-room safe, desk, iron/ironing board

Classic Room, 2 Single Beds

7.2 out of 10
Good
(9 reviews)
  • 21 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Suite, 1 Double Bed

Superior Suite, 1 Double Bed

Superior Suite, 1 Double Bed

  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room (Classic)

1 bedroom, in-room safe, desk, iron/ironing board

Family Room (Classic)

7.4 out of 10
Good
(8 reviews)
  • 21 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Privilege, Double Room, 1 Double Bed

Privilege, Double Room, 1 Double Bed

Privilege, Double Room, 1 Double Bed

8.8 out of 10
Excellent
(6 reviews)
  • 24 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room, 1 Double Bed (Compact)

Double Room, 1 Double Bed (Compact)

Double Room, 1 Double Bed (Compact)

7.0 out of 10
Good
(24 reviews)
  • 13 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, Multiple Beds (2 Adults and 2 Children)

Family Room, Multiple Beds (2 Adults and 2 Children)

Family Room, Multiple Beds (2 Adults and 2 Children)

  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

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About the area

Chester

Located in Chester, Mercure Chester Abbots Well Hotel is a 4-minute drive from Grosvenor Park and 5 minutes from University of Chester. .This spa hotel is 2.4 mi (3.9 km) from Chester City Walls and 2.6 mi (4.2 km) from Chester Racecourse.

What's nearby

  • Grosvenor Park - 4 min drive - 2.7 km
  • Chester Cathedral - 5 min drive - 3.7 km
  • Chester City Walls - 5 min drive - 3.7 km
  • Chester Racecourse - 6 min drive - 4.0 km
  • Chester Zoo - 6 min drive - 8.1 km

Getting around

  • Chester Station - 4 min drive
  • John Lennon Airport (LPL) - 38 min drive

Restaurants

  • ‪Ring O' Bells - ‬9 min walk
  • ‪The Cheshire Cat - ‬13 min walk
  • ‪Sea Breeze - ‬16 min walk
  • ‪The Boathouse - ‬4 min drive
  • ‪The Moorings - ‬4 min drive

About this property

Mercure Chester Abbots Well Hotel

Hotel with a full-service spa, near Grosvenor Park
Mercure Chester Abbots Well Hotel offers 126 accommodations with safes and coffee/tea makers. LED televisions come with satellite channels.

Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. This Chester hotel provides complimentary wireless Internet access. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

An indoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Feelgood Club. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

Stay in one of 126 guestrooms featuring LED televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.
Take time to pamper yourself with a visit to the full-service spa. You're sure to appreciate the recreational amenities, including an indoor pool, a sauna, and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, a hair salon, and shopping on site.
Satisfy your appetite for lunch or dinner at The Brasserie, a restaurant which specializes in British cuisine, or stay in and take advantage of the 24-hour room service. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are served on weekdays from 7:00 AM to 10:00 AM and on weekends from 8:00 AM to 11:00 AM for a fee.
Featured amenities include express check-in, express check-out, and complimentary newspapers in the lobby. Event facilities at this hotel consist of a conference center and meeting rooms. Free self parking is available onsite.
Buffet breakfasts are available for a surcharge on weekdays between 7:00 AM and 10:00 AM and on weekends between 8:00 AM and 11:00 AM.
The Brasserie - This restaurant specializes in British cuisine and serves breakfast, lunch, and dinner.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 8:00 AM to 11:00 AM on weekends; GBP 17.95 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • The Brasserie

Things to do

  • Children's pool
  • Full-service spa
  • Gym
  • Indoor pool
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Children's pool
  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • LED TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board on request
  • LED lighting
  • Portable fan
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 15.00 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 17.95 per person
  • Pet fee: GBP 15.00 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Children under 16 years old are not allowed in the spa without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Abbots Well Chester
Chester Abbots Well
Mercure Abbots Chester
Mercure Abbots Well
Mercure Abbots Well Chester
Mercure Abbots Well Hotel
Mercure Chester Abbots Well
Mercure Chester Abbots Well Hotel
Mercure Hotel Abbots Well
Mercure Hotel Chester Abbots Well
Mercure Chester Abbots Well
Mercure Chester Abbots Well Hotel Hotel
Mercure Chester Abbots Well Hotel Chester
Mercure Chester Abbots Well Hotel Hotel Chester

Mercure Chester Abbots Well Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 339 out of 1007 reviews
Rating 8 - Good. 315 out of 1007 reviews
Rating 6 - Okay. 166 out of 1007 reviews
Rating 4 - Poor. 106 out of 1007 reviews
Rating 2 - Terrible. 81 out of 1007 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Becky

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Really lovely hotel, staff are wonderful and helpful. Only a slight issue with some cleanliness, couple of cobwebs found and some dust in places but didn't put me off. Swimming pool is the warmest pool I've ever been in, it was gorgeous! Overall a lovely stay and we will be returning.
Stayed 1 night in Jul 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay, enjoyed the swimming facilities, room clean and comfortable bed. Would stay again
Stayed 2 nights in Aug 2025

6/10 Okay

Rach

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Great location room very warm and no air con room was okay but dirty quilt and just old and outdated! Staff was great tho
Stayed 1 night in Aug 2025

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stop over

Had a great one night's stay. Lovely welcome by Muskan. We had a great night's sleep and enjoyed the food. The leisure centre was clean and well equipped. Easy access to Chester. Definitely recommend staying here.
Stayed 1 night in Jul 2025

8/10 Good

john

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Race club trip

Hotel fine Rooms decent Check in good Bar poor Poor selection of beers overpriced Draught beer terrible few pints taken back Overall great if you sort the beer poor if you dont
Stayed 2 nights in Jul 2025

8/10 Good

Ailsa

Liked: Amenities
No one on reception when I arrived, had to go and ask bar staff, no room service available due to staff shortages, Excellent room, very clean and well equipped, staff were very helpful and friendly, enjoyed the leisure facilities, I would definitely return
Stayed 1 night in Jul 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family holiday to Wales!

Omg! What a fantastic hotel! We are a family of 4 adults 2 children and 2 dogs. We were welcomed to the hotel by a warm, friendly lady, who offered us all of the information we needed. The following morning it was just wonderful to see that there were breakfast tables available to sit at with our 2 dogs (who are our babies!) Breakfast was lovely! Then we discovered the beautiful garden, which both the children and dogs loved and used lots of energy before our onward journey! We all felt we could not have chosen a better hotel! Laura on reception was exceptional, so lovely and helpful! The surrounding area was beautiful too! We walked into Christleton and had a meal in a lovely pub, with gorgeous staff!
Stayed 1 night in Jul 2025

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

Matthew

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Good

The overall stay was good it was just the initial experience of low towels, room having no large towels and the room being wrong but as said it was good :)
Stayed 1 night in Jul 2025

8/10 Good

Brian

Stayed 1 night in Jul 2025

10/10 Excellent

Amy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel is very tired and not very clean and lacked a nice feel
Stayed 1 night in Jul 2025

8/10 Good

Steve

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2025

6/10 Okay

John

Business traveller

Poor shower - Sweaty room

First room had terrible water pressure so the shower just trickled out. Second room was boiling hot Average digs - not holiday accommodation
Stayed 1 night in Jul 2025

8/10 Good

Collette

Liked: Cleanliness
Positives: Local to city centre and large free car park. Room was clean and had all we needed for a one night stay. Negatives: Room was very hot. Tired looking and in need of an update.
Stayed 1 night in Jul 2025

6/10 Okay

James

Business traveller
Lots of mess in car park checking staff seemed miserable
Stayed 1 night in Jul 2025

10/10 Excellent

Martin

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Spacious room, with AC. Friendly staff. Comfortable bed. Everything you could wish fot
Stayed 2 nights in Jul 2025

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
All good only fault was mistake on my dinner order but was easily corrected by the staff!
Stayed 2 nights in Jul 2025

6/10 Okay

Emma

Disliked: Property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Karen

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic hotel, staff was brilliant nothing was to much trouble, i would stay again
Stayed 2 nights in Jul 2025

10/10 Excellent

Richard

Stayed 1 night in Jun 2025

8/10 Good

Paula

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel for travelling into Chester. Room was slightly different than I booked due to the hotel not having the one I booked available. They offered a bottle of Prosecco and two free drinks to compensate. Breakfast was good.
Stayed 1 night in Jun 2025

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
This is the second time we have stayed here while visiting Chester. It offers very good value for money.
Stayed 1 night in Jun 2025

6/10 Okay

Owusu

Stayed 1 night in Jun 2025