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Chetumal comfortable hotel connected to a shopping center

Popular property highlights

Breakfast included
Free self parking
Free WiFi
Business centre
Laundry facilities

When you stay at City Express by Marriott Chetumal in Chetumal, you'll be connected to a shopping center, within a 5-minute drive of Payo Obispo Zoo and Dr. Alfredo Barrera Marin Botanical Garden. This hotel is 15.3 mi (24.5 km) from Lake Bacalar and 23.3 mi (37.5 km) from Laguna Bacalar Ecological Park.

Make yourself at home in one of the 109 air-conditioned rooms featuring flat-screen televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Bathrooms with showers are provided. Conveniences include phones, as well as safes and desks.

Don't miss out on recreational opportunities including an outdoor pool and a fitness center. Additional features at this hotel include complimentary wireless internet access, tour/ticket assistance, and a vending machine. Getting to nearby attractions is a breeze with the complimentary area shuttle that operates within 10 km.

A complimentary buffet breakfast is served daily from 7 AM to 10 AM.

Featured amenities include complimentary wired internet access, a business center, and dry cleaning/laundry services. Free self parking is available onsite.

Languages spoken

  • English

Show all languages

Hotel Amenities

Hotel Amenities

  • Lift
  • Fitness facilities
  • Total number of rooms - 109
  • Number of floors - 6
  • Number of buildings/towers - 1
  • Coffee/tea in common areas
  • Laundry facilities
  • Free breakfast
  • Safe-deposit box at front desk
  • 24-hour front desk
  • Business centre
  • Dry cleaning/laundry service
  • Smoke-free property
  • Tours/ticket assistance
  • Free WiFi
  • Free wired Internet
  • Year Built – 2013
  • Free area shuttle
  • Number of meeting rooms - 1
  • Number of outdoor pools - 1
  • Free self parking
  • Daily
  • Luggage storage
  • Free buffet breakfast
  • Vending machine
  • Water-efficient toilets only

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Free area shuttle
  • Laundry facilities

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Languages spoken

  • English
  • Spanish

Parking

Free self parking

Room Amenities

City Express by Marriott Chetumal offers 109 air-conditioned accommodations with safes. Flat-screen televisions come with cable channels. Bathrooms include showers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

  • Air conditioning
  • Daily housekeeping
  • Phone
  • Private bathroom
  • In-room safe
  • Desk
  • Iron/ironing board (on request)
  • Shower only
  • Cable TV service
  • Flat-panel TV
  • Free WiFi
  • Free wired Internet
  • Towels provided
  • Linens provided
  • Number of bathrooms: 1
  • Housekeeping on request
  • Toothbrush and toothpaste not available
  • Change of towels (on request)
  • Change of bed sheets (on request)

Where to Eat

A complimentary buffet breakfast is served each morning between 7 AM and 10 AM.

Nearby Things to do

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Children under 12 years old are not allowed in the fitness facility without adult supervision.

Accessibility

  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

Check-in time starts at 3:00 PM

Minimum check-in age is: 18

Check-in time ends at midnight

Check-out

Check-out time is 1 PM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets not allowed (service animals welcome)

You need to know

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property uses a grey water recycling system. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and window guards in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

No rollaway/extra beds available

No cots (infant beds) available

Children stay free

Noise-free rooms not guaranteed

Service animals are allowed

Service animals are exempt from fees/restrictions

Debit cards not accepted

Staffed front desk

Carbon monoxide detector

Smoke detector

Grey water recycling system

Children stay free - maximum age 12

Property is cleaned with disinfectant

Staff wear personal protective equipment

Protective clothing is not available for guests

No shield between guests and staff in main contact areas

Guests are provided with free hand sanitiser

Social distancing measures are in place

Contactless check-in is not available

Property follows regional sanitisation guidelines National Guidelines for reopening Tourism (Mexico)

Property follows a brand or regulatory agency's sanitisation guidelines Commitment to Clean (Marriott)

Property confirms they are implementing enhanced cleaning measures

Individually wrapped food options are available

Individually wrapped food options are available for breakfast

gap period enforced between guest stays 48 hours

Staff temperature checks are conducted regularly

Temperature checks are available to guests

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Contactless check-out is not available

Property follows sanitisation practices of Safe Travels (WTTC - Global)

Guest accommodation is sealed after cleaning

Electrostatic spray is not used for disinfection

Cashless transactions are available

Masks are compulsory at the property

Contactless food service / room service is not available

Reservation is not required for facilities on site

Mobile key entry is not available

Food service has been amended for enhanced safety

Property follows sanitisation practices of CovidClean (Safehotels - global expert)

Property does not offer on-site COVID-19 testing

Property does not require health documentation at check-in

Annual carbon offsets

Humane animal treatment

Sustainability/community reinvestment (10% revenue or more)

Comprehensive food waste policy

Comprehensive recycling policy

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 16.29 per accommodation, per night

We have included all charges provided to us by the property.

Hotel Names

  • City Express Chetumal
  • City Express Hotel Chetumal
  • City Express Chetumal Hotel
  • City Express Hotel
  • City Express Chetumal Mexico - Quintana Roo
  • City Express Chetumal
  • City Express by Marriott Chetumal Hotel
  • City Express by Marriott Chetumal Chetumal
  • City Express by Marriott Chetumal Hotel Chetumal

We should mention

Children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.

Cashless payment methods are available for all transactions.

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