4/10 Poor
Shermagne
Business traveller
20 Jun 2025
Lacking Information!!!
I called the hotel when I arrived, asked about the parking situation. I was told to park in front, just don't double park and check-in, bring my stuff to the room and then take my car to a parking bldg a few blocks away. There were too many cars parked in front of the hotel, so I could not do the park and checkin that they suggested. When i asked where the parking was, the worker was telling me street names as if I would know them. I had to ask for the exact address, and apparently, it was an estimated 7-minute walk. I was pissed. I did not expect that parking would be far and I'll be lugging my stuff with me. This should be an FYI once you prepay for parking, instructions and information should AUTOMATICALLY be shared, a prompt that says, there is NO ONSITE PARKING.
I called in the morning to get a late check-out, the guy was cheerful and said for you, it's free to check-out at 1pm. Well, guess what! I came back at 1pm with my stuff, and while my vehicle was in four ways in front of the hotel and was told I only had 10 mins to leave my car that way - my hotel door would not open! I had to go back downstairs apparently and get my room key card updated!!! Was I told that when I called to get a late check-out? NO!!!! THIS WAS A FRUSTRATING STAY!
Shermagne
Stayed 1 night in Jun 2025
