We checked in after 7pm, our room was not cleaned properly. Both garbage cans full of trash, used wash cloth, soap-shampo all askew, dirty floor in entry way, later found that one of the water bottles seal was broken. Told front desk staff they said they would get the room taken care of and to check back after dinner. Before returning to room, checked back in with front desk, they apologized and said it had been taken care of. When we did get back to our room it was still not taken care of, 3rd trip to front desk about 10pm, another apology and sent the just arrived night manager to clean our room. Following day, house keeper took our 2 towels and only left 1. Still waiting for the emailed invoice 55 hours after checking out to see what fun mini bar charges we received when we didn't use anything from the mini bar. The hotel has some charm and great views, restaurant and coffee bar there are top notch. If you want a no stress place to stay, this may not be the one, don't let the high daily rate make you think you will enjoy your stay.