Book Cidade Velha hotels

The room was kept very clean. Aircon worked well. Staff were extremely helpful and friendly.

The room was amazing and the front desk service. The only bad experience was the dinning area and bar. The staff are not trained the right way and lack customer service

First off, the cleaning quality was very poor, I have images that I would wish to add to this review. From the walls, cobwebs all over the corner of the room, visible blood from previous tenant smashing mosquitoes on the wall, and small ants crawling all over our bedsheet. We paid for the pool, since my mother is an elderly so it’s safer than ocean water, yet we had to ask for it to be filled with water, which was never complete. Similiar to request we had for additional towels and fixing of in our room which was never filled. If the owner is reading this, don’t go yelling at your employees especially your cleaners being that they were walking around with all cleaning supply in hands no proper cart system in a huge hotel, wearing fliflops while cleaning, and all of them never smiled implying the harsh reality of their conditions - I gave it a 2 start because the holiday event we went too was lovely but not worth knowing your employees were working 18 hrs shift leaving at 2-3 am to return to work at 9 am the same day. This place is exploiting their workers with minimum support, fair wage and training. As a Cape Verdean born guest, it was disheartening seeing what blood and sweat kept a “hotel”, an illusion of rest and relaxation, alive. The man that owns this place needs a huge reality check.

Staff went above and beyond to help solve a problem I had. Room was clean and comfortable and hotel location was convenient, next to restaurants and grocery store.

This isn't a hotel but just one room behind Rua Banana. Unable to contact in advance. After a long hot day I showed up at the room only to be told by the neighbors that the room has a problem. They called the owner Fatima and she advised me to go to another hotel. Unfortunately the other hotel demanded payment in cash. When I called Fatima again she told me she had no connection with Expedia and that I should pay again! If the room has a problem why not cancel the booking without wasting my time? Terrible customer service. Asked Expedia for a refund.

Great property and friendly staff.