Book Coal Valley hotels

Horrible staff, looks like it is run and managed by one person. Conditions of hotel are very poor. Pictures are not accurate.

The hotel was updated and clean, however we could not turn the heat down in our room. Then due to the open layout of the hotel we were awaken very early on a Saturday morning to the sound of racers gathering in the lobby for the St. Patty's day run.

Only stayed one night. The breakfast was adequate; some of the food was a little cold (specifically the eggs). The variety of food available was awesome! Loved our room.

Very clean and very cozy. We loved that it was dog friendly. Beautiful cabin and property.

After driving 8 hours with two children (5 and 3), it was late, past bedtime and we were ready to crash. At check in we were told they were unable to make room keys, but someone would be able to let us into our room with a master key. We were told this has been an issue for multiple weeks. If we would have known this ahead of time, we would have booked a different hotel. On top of this, there were a lot of corners cut with cleaning. I'm not a super neat freak, but I was very unimpressed. Nothing was overtly very dirty, but there was crumbs and dirt in corners and hard to reach places, and that general unclean feeling in the room. The Hotel also seems like it has been renovated from a much older building, which is fine, but not what we wanted. We unfortunately did not use our better judgement and stayed one night. We were supposed to stay another night, but could not imagine staying any longer. When we tried to get a refund for our second night, we were denied. This hotel seems like its very nice and upgraded and for the price seems like it should be better than a motel, but definitely more motel than hotel. The hotel staff we did encounter were plenty pleasant and kind, but we could not get over no key cards and the cleanliness.

Staff was polite room was very clean my daughter and i had a great stay