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Pullman Cologne

4.5 star property

Photo gallery for Pullman Cologne

Exterior
Bar (on property)
Deluxe Suite, 1 King Bed
Lobby
Deluxe Room, 1 King Bed (Domblick)

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

View map
Helenenstr. 14, Cologne, NW, 50667
  • Place, Neumarkt
    ‪6 min walk‬
  • Place, Old Market
    ‪12 min walk‬
  • Place, Cologne Cathedral
    ‪12 min walk‬
  • Airport, Cologne (CGN-Cologne - Bonn)
    ‪22 min drive‬

Room options

View all photos for Superior Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Superior Room, 1 King Bed

8.4 out of 10
Very good
(55 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

8.6 out of 10
Excellent
(4 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Domblick)

Deluxe Room, 1 King Bed (Domblick)

Deluxe Room, 1 King Bed (Domblick)

8.6 out of 10
Excellent
(4 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Single Beds

Premium bedding, minibar, in-room safe, desk

Superior Room, 2 Single Beds

8.6 out of 10
Excellent
(17 reviews)
  • 26 sq m
  • Sleeps 2
  • 2 Single Beds

Superior Room, 1 King Bed (FORD)

  • Sleeps 2
  • 1 King Bed

Superior Room, 2 Single Beds (FORD)

  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Suite, 1 King Bed

Deluxe Suite, 1 King Bed

Deluxe Suite, 1 King Bed

  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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About the area

Cologne

Centrally located in Cologne, Pullman Cologne is within a 15-minute walk of Wallraf-Richartz Museum and Old Market. .This family-friendly hotel is 0.8 mi (1.3 km) from Romano-Germanic Museum and 0.9 mi (1.4 km) from Great St. Martin Church.

What's nearby

  • Friesenplatz - 4 min walk - 0.4 km
  • Neumarkt - 6 min walk - 0.5 km
  • Old Market - 12 min walk - 1.0 km
  • Cologne Cathedral - 12 min walk - 1.1 km
  • City Hall - 13 min walk - 1.2 km

Getting around

  • Friesenplatz U-Bahn - 6 min walk
  • Cologne West Station - 12 min walk
  • Cologne - Bonn Airport (CGN) - 19 min drive

Restaurants

  • ‪e.l.f. - ‬2 min walk
  • ‪LAB12 - ‬1 min walk
  • ‪Babylon Sauna - ‬1 min walk
  • ‪Café Extrablatt - ‬3 min walk
  • ‪Copenhagen Coffee Lab - ‬3 min walk

About this property

Pullman Cologne

Luxury hotel with a full-service spa, near Wallraf-Richartz Museum
Pullman Cologne offers 275 accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. Flat-screen televisions come with satellite channels and pay movies. Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries.

This Cologne hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Hypo-allergenic bedding, irons/ironing boards, and change of towels can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
Spa Pullman has 1 treatment room. Services include facials and body treatments. The spa is equipped with a sauna. The spa is open daily.
Make yourself at home in one of the 275 guestrooms featuring minibars and flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. Additional amenities at this hotel include complimentary wireless internet access, babysitting (surcharge), and a ballroom.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are served on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM for a fee.
Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. Event facilities at this hotel consist of a conference center and 16 meeting rooms. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:00 AM and 11:00 AM.
Pullman Cologne has a restaurant on site.
E.l.f. - Onsite brasserie. Open daily.
LAB12 - Onsite bar. Open select days.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi; wired internet (EUR 9.90 per 24-hour period)
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Parking on site (EUR 29 per night)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; EUR 28 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • d.light
  • e.l.f.
  • LAB12

Things to do

  • Full-service spa
  • Gym

Family friendly

  • In-room babysitting
  • In-room cot
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 16 meeting rooms
  • Conference centre

Outdoors

  • Terrace

Full-service spa

  • Facials
  • Massage
  • Sauna
  • Spa open daily
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift

More

  • 12 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1971
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5:30 AM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from January 6 to March 1:
  • Bar/Lounge

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 18 per pet, per night
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 35.0 per night
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • An effective city/local tax rate of 5.35 percent will be charged

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 28 per person
  • Fee for in-room wired internet: EUR 9.90 per 24-hour period (rates may vary)
  • Self parking fee: EUR 29 per night
  • Pet fee: EUR 18 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 35.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 star Superior and is displayed on this page as 4.5 stars.

Property is also known as

Cologne Pullman
Pullman Cologne
Pullman Hotel Cologne
Pullman Cologne Hotel Cologne
Pullman Cologne Hotel
Pullman Cologne Hotel
Pullman Cologne Cologne
Pullman Cologne Hotel Cologne

Pullman Cologne Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 596 out of 1001 reviews
Rating 8 - Good. 280 out of 1001 reviews
Rating 6 - Okay. 80 out of 1001 reviews
Rating 4 - Poor. 23 out of 1001 reviews
Rating 2 - Terrible. 22 out of 1001 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

4/10 Poor

Pauline

Stayed 3 nights in Oct 2025

8/10 Good

Bernd

Liked: Cleanliness, staff & service
Das Hotel liegt sehr schön zentral. Allerdings merkt man den Zimmern schon einen gewissen Renovierungsstau an. Silikonfugen im Bad war zum Teil verschimmelt, Holz abgestoßen oder Oberflächen mit Wasserrändern versehen. Schön war hingegen, das 2 verschiedene Kopfkissenhärten angeboten wurden und das die Minibar inklusive war. Das Frühstück war sehr gut und ließ eigentlich keine Wünsche offen. Was ich sehr schade finde ist, das die Bar Lab 12 nur an 3 tagen in der Woche geöffnet hat. Da ich gelegentlich in Köln bin, gehört das Pullmann immer zu meiner Auswahl von 3 Hotels, die ich bevorzuge.
Stayed 1 night in Oct 2025

10/10 Excellent

Pablo

Liked: Cleanliness, staff & service, amenities
Good location With parking on site is convenient
Stayed 1 night in Oct 2025

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gut
Stayed 1 night in Oct 2025

10/10 Excellent

Pamela

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

8/10 Good

Nazila

Liked: Cleanliness
Disliked: Staff & service
The staff (some of ladies in front desk) need to learn more helpful and friendly
Stayed 1 night in Sep 2025

10/10 Excellent

Igor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Stayed 3 nights in Oct 2025

8/10 Good

Fatoumata

Liked: Cleanliness, staff & service, property conditions & facilities
Overall stay was good. Hotel was clean, room was great with descent size. Breakfast selection is limited however. Could use some improvements in that area.
Stayed 2 nights in Oct 2025

6/10 Okay

Lior

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Problem with the shower: It was difficult to regulate the water, and it was difficult to shower.
Stayed 4 nights in Sep 2025

10/10 Excellent

Terence

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay for us on a workacation!
Stayed 6 nights in Sep 2025

6/10 Okay

Judith

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Most aspects were very good - except some of the staff who were unpleasant about a problem - and I overheard a couple of other interactions that were similar. They really do not seem to like people booking through expedia.
Stayed 4 nights in Jul 2025

8/10 Good

William Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 4 nights in Sep 2025

10/10 Excellent

Saleh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and friendly staff
Stayed 2 nights in Sep 2025

10/10 Excellent

Geoff

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

6/10 Okay

Elin

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

8/10 Good

S H

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location. Staff are very helpful. When we return to visit, we are happy to stay there again
Stayed 3 nights in Sep 2025

8/10 Good

Ana Melissa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Overall it was a good stay
Stayed 3 nights in Sep 2025

10/10 Excellent

Michael Robert, Manchester

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property nice hotel freindly staff
Stayed 4 nights in Sep 2025

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, clean hotel with friendly and efficient staff. Breakfast was very good
Stayed 3 nights in Sep 2025

8/10 Good

SANGBOK

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Weak wifi near room 524

Overall, it was very good except wifi signal near room 524 was so weak and not connecting most of time even after the front provided a premium one (connect3), so I had to use my cell phone data most of time to do my work. Hope they can improve it.
Stayed 6 nights in Sep 2025

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful staff. Good location. Comfortable room. Very good breakfast.
Stayed 1 night in Aug 2025

8/10 Good

Atila

Liked: Cleanliness, staff & service

Good location and sufficient quality

Location is great, Neumarkt is just a short walk away. Breiter Str has abundant cafe's, bakeries for a quick morning grab or chill in warm sunlight. Hotel is efficient and quiet. Only downsides were the bathroom which needs slight refurbishment and TV which doesn't have access to digital platforms of our choice.
Stayed 3 nights in Aug 2025

8/10 Good

Denitsa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay for a short trip.
Stayed 4 nights in Aug 2025

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A
Stayed 2 nights in Aug 2025

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dejligt hotel, i fredeligt og stille område. Meget gode værelser og dejlig morgenmad.
Stayed 3 nights in Aug 2025