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City Express by Marriott Chetumal

3.0 star property

Photo gallery for City Express by Marriott Chetumal

Lobby lounge
Property amenity
Lobby lounge
Exterior
Outdoor pool, open 8:00 AM to 8:00 PM, pool loungers

Reviews

8.0 out of 10
Very good

Popular amenities

  • Gym
  • Laundry
  • 24/7 front desk
  • Housekeeping

Explore the area

View map
Av. Insurgentes Km. 5.025, Chetumal, QROO, 77084
  • Place, Museum of Maya Culture
    ‪8 min drive‬
  • Place, Santuario del Manati
    ‪9 min drive‬
  • Place, Chetumal Ferry Terminal
    ‪11 min drive‬
  • Airport, Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    ‪19 min walk‬

Room options

View all photos for Room, 2 Double Beds

Room, 2 Double Beds

Room, 2 Double Beds

9.2 out of 10
Wonderful
(13 reviews)
  • 20 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 Queen Bed with Sofa bed

Superior Room, 1 Queen Bed with Sofa bed

Superior Room, 1 Queen Bed with Sofa bed

10.0 out of 10
Exceptional
(2 reviews)
  • 20 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Room, 1 Queen Bed

Room, 1 Queen Bed

Room, 1 Queen Bed

8.0 out of 10
Very good
(11 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 Queen Bed

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The price is NZ$172
includes taxes & fees
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About the area

Chetumal

When you stay at City Express by Marriott Chetumal in Chetumal, you'll be connected to a shopping center, within a 5-minute drive of Payo Obispo Zoo and Planetarium Yook'ol Kaab. .This hotel is 15.3 mi (24.5 km) from Lake Bacalar and 1.9 mi (3 km) from Santuario del Manati.

What's nearby

  • Museum of Maya Culture - 8 min drive - 3.5 km
  • Santuario del Manati - 9 min drive - 2.9 km
  • Palacio Municipal De Othon P. Blanco - 9 min drive - 3.5 km
  • Chetumal Ferry Terminal - 11 min drive - 4.2 km
  • Palacio de Gobierno - 11 min drive - 4.2 km

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 8 min drive

Restaurants

  • ‪McDonald's - ‬4 min walk
  • ‪Starbucks - ‬5 min walk
  • ‪Sergio's Pizzas - ‬7 min walk
  • ‪Vips - ‬5 min walk
  • ‪Le petit - ‬7 min walk

About this property

City Express by Marriott Chetumal

Hotel connected to a shopping center in Chetumal with free breakfast
City Express by Marriott Chetumal offers 109 air-conditioned accommodations with hair dryers and complimentary toiletries. Flat-screen televisions come with cable channels. Bathrooms include showers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Children under 12 years old are not allowed in the fitness facility without adult supervision.

Make yourself at home in one of the 109 air-conditioned rooms featuring flat-screen televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as desks and desk chairs.
Don't miss out on recreational opportunities including an outdoor pool and a fitness center. Additional features at this hotel include complimentary wireless internet access, a banquet hall, and a vending machine.
A complimentary full breakfast is served on weekdays from 6 AM to 10:30 AM and on weekends from 7 AM to 11 AM.
Featured amenities include complimentary wired internet access, a business center, and dry cleaning/laundry services. Free self parking is available onsite.
A complimentary full breakfast is served on weekdays between 6 AM and 10:30 AM and on weekends between 7 AM and 11 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Area shuttle up to 10 kilometres
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available 6 AM to 10:30 AM on weekdays and 7 AM to 11 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business centre
  • Meeting room

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 6 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • Banquet hall
  • Built in 2013
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

More

  • Air conditioning
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 1 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests driving to the property should contact this property in advance (e.g., directions)

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 16.97 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Pool access available from 8:00 AM to 8:00 PM
Children under 12 years old are not allowed in the fitness facility without adult supervision

Property is also known as

City Express Chetumal
City Express Hotel Chetumal
City Express Chetumal Hotel
City Express Hotel
City Express Chetumal Mexico - Quintana Roo
City Express Chetumal
City Express by Marriott Chetumal Hotel
City Express by Marriott Chetumal Chetumal
City Express by Marriott Chetumal Hotel Chetumal

City Express by Marriott Chetumal Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 387 out of 989 reviews
Rating 8 - Good. 347 out of 989 reviews
Rating 6 - Okay. 155 out of 989 reviews
Rating 4 - Poor. 51 out of 989 reviews
Rating 2 - Terrible. 49 out of 989 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

jose

Liked: Cleanliness, staff & service, property conditions & facilities
Good size double double Bedded room. Staff was great. Asked a housekeeping staff for a charger and she immediately offered it .
Stayed 1 night in Aug 2025

6/10 Okay

Arianny

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The hotel it is actually just for a quick stop to rest if you are crossing the Mexico/belize border.
Stayed 1 night in Jul 2025

10/10 Excellent

Aaliyah, London

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and easy to find. I enjoyed my stay and most of all felt safe and welcomed
Stayed 1 night in Jul 2025

8/10 Good

Armando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close shopping area
Stayed 1 night in Jul 2025

10/10 Excellent

Kelisha

Liked: Cleanliness, property conditions & facilities
The food n service, staff
Stayed 1 night in Jul 2025

10/10 Excellent

Guillermo

Stayed 3 nights in Jul 2025

10/10 Excellent

chung

Stayed 1 night in Jul 2025

10/10 Excellent

Andre

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We've stayed multiples times at this hotel and have had a good experience, enjoyed the quiet very much.
Stayed 1 night in Jul 2025

10/10 Excellent

Bertha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place
Stayed 1 night in Jul 2025

8/10 Good

Cornelius

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sta was good, but Front entrance door did not function, leaking air-condition at breakfast area
Stayed 1 night in Jun 2025

8/10 Good

Tanya Angela

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jun 2025

8/10 Good

Yvette

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Close to Plaza Las Americas
Stayed 1 night in Jun 2025

8/10 Good

Nancy, Sterling

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Close to the shopping mall
Stayed 1 night in May 2025

10/10 Excellent

Abdy

Liked: Cleanliness, staff & service, property conditions & facilities
The the entire staff from front desk all the way to house cleaning lady and security’s
Stayed 1 night in May 2025

8/10 Good

Chevelia

Stayed 1 night in May 2025

6/10 Okay

Cody

Business traveller, Travelled with partner
Liked: Cleanliness
.
Stayed 1 night in May 2025

10/10 Excellent

Denise

Stayed 2 nights in May 2025

8/10 Good

MARY

Liked: Cleanliness
Stayed 1 night in May 2025

4/10 Poor

Danielle

Travelled with family
Disliked: Property conditions & facilities
Stayed 1 night in May 2025

6/10 Okay

Pablo

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Apr 2025

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, property conditions & facilities
Quick overnight stay in between buses from Merida back to Belize, easy check in and check out-would have been nice to have a small frig in the room
Stayed 1 night in May 2025

8/10 Good

Rogelio

Travelled with family
Liked: Cleanliness, staff & service, amenities
Definitely not Marriott standards. Some customer service investment is needed, as well as property maintenance management.
Stayed 1 night in May 2025

10/10 Excellent

Frank

Travelled with family and small children
Liked: Property conditions & facilities
This is our go to hotel when we are in chetumal. It's clean and basic, easy to spot. Convient to the places I want to shop when I'm in town. The pool closes at 8pm (20:00) so if you're looking for a swim to wind down after a long drive, come early.
Stayed 1 night in May 2025

6/10 Okay

Bridgette Louise

Disliked: Cleanliness, property conditions & facilities
Smells. Terrible sewer system connection.
Stayed 1 night in Apr 2025

10/10 Excellent

Blaney

Stayed 1 night in Apr 2025