Book Cotton Ground hotels

Staff was pleasant and helpful. The chef prepares excellent meals

Great Place - As Advertised - Very Convenient Location - Highly Recommended.

After booking a room with a kitchen online, I contacted the hotel to confirm and was told my reservation did not include one. After verifying that my original booking did list a kitchen, I went back and forth with the hotel but was still told none was available, so I canceled and rebooked a suite. Upon arrival, we explained the situation and were told it would be looked into, but never heard anything further. The “suite” itself was disappointing; two small beds in one room and a largely empty adjoining space with just a sofa. The patio had only two chairs, no table, and overlooked the pool bathrooms. Despite multiple requests, we were never provided a table for either the room or patio. At one point, we returned to find our room door propped open with no one inside, which was concerning. We reported it to the front desk and were told it would be investigated, but again received no follow-up. Another frustrating experience occurred when we bought ice cream for our kids. When one cone broke and started leaking, I asked for a cup and was told I’d have to pay extra. The front desk said no manager was available and that someone would follow up, but no one did. Overall, the stay fell far short of expectations. Staff were not particularly friendly and consistently failed to follow through on requests or concerns. Based on this experience, we would not return to this property.

Loud music from pool bar, impossible to listen to anything else or sleep in room until after 11 p.m.

Love the staff!!

This is a lovely house, well equipped with all that you need for your stay. The seating is comfortable with several dining area options. There is a smart TV with sign-in for your streaming services. One more sun lounger is needed to complete the six and maybe one replaced.The inside was impeccable, the only additional cleaning would be a routine for the pool area. Lots of fans and good AC if you need it but the breeze flowing through the home makes largely unnecessary. Huge fridge freezer should be ample for most needs. Communication with Anna was good and directions to the house were spot on. We used Nevis Car Hire and they took our luggage to the villa and we followed meaning we did not need to hire a big car just for luggage, great service. The key was not there when we checked in, which was a bit scary as our phones were not yet working but Patterson turned up with them soon after we arrived, explaining that the cleaner had forgot to leave them. The was useful as he did a walkthrough and explained everything. Start up supplies had kindly been arranged and we're there for our arrival. Everything was just as described.