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Occidental Cozumel - All Inclusive

4.0 star property

Photo gallery for Occidental Cozumel - All Inclusive

Private beach, sun-loungers, beach towels, beach massages
Aerial view
Restaurant
Gym
Nightclub

Reviews

7.6 out of 10
Good

Popular amenities

  • Hot tub
  • Bar
  • 24/7 front desk

Explore the area

View map
Km 16.6 Carretera Sur, El Cedral, San Francisco, Palancar, Cozumel, QROO, 77600
  • San Francisco Beach
    ‪19 min walk‬
  • Mr. Sancho's Beach Club
    ‪3 min drive‬
  • Playa Mia Grand Beach and Water Park
    ‪3 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪23 min drive‬

Room options

View all photos for Deluxe Room (Concierge)

Free minibar, in-room safe, desk, blackout curtains

Deluxe Room (Concierge)

9.4 out of 10
Exceptional
(28 reviews)
  • 39 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room (Romance)

Free minibar, in-room safe, desk, blackout curtains

Deluxe Room (Romance)

7.8 out of 10
Good
(6 reviews)
  • 41 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Royal Level Luxury

Royal Level Luxury

Royal Level Luxury

8.4 out of 10
Very good
(27 reviews)
  • 39 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room (Deluxe)

Free minibar, in-room safe, desk, blackout curtains

Deluxe Room (Deluxe)

8.2 out of 10
Very good
(115 reviews)
  • 39 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Similar properties

5 outdoor pools, pool umbrellas, pool loungers

Allegro Cozumel All Inclusive

  • On private beach
  • Pool
  • Hot tub
  • Breakfast included
4.0 out of 5, Very good, 1,012 reviews
The price is NZ$283
includes taxes & fees
30 Sept - 1 Oct
Allegro Cozumel All Inclusive

About the area

Cozumel

When you stay at Occidental Cozumel - All Inclusive in Cozumel, you'll be on the waterfront, within a 5-minute drive of San Francisco Beach and Mr. Sancho's Beach Club. .This all-inclusive property is 1.1 mi (1.8 km) from Paradise Beach and 1.4 mi (2.2 km) from Playa Mia Grand Beach and Water Park.

What's nearby

  • Nachi Cocom Beach Club & Water Sport Center - 18 min walk - 1.5 km
  • San Francisco Beach - 19 min walk - 1.6 km
  • Mr. Sancho's Beach Club - 3 min drive - 2.6 km
  • Paradise Beach - 3 min drive - 2.2 km
  • Playa Mia Grand Beach and Water Park - 3 min drive - 2.9 km

Getting around

  • Cozumel Intl. Airport (CZM) - 26 min drive

Restaurants

  • ‪El Patio Lobby Bar - ‬13 min walk
  • ‪Beach Club - ‬9 min walk
  • ‪Paradise Beach Club - ‬3 min drive
  • ‪Topaz Restaurant - ‬9 min walk
  • ‪Lobby Bar - ‬9 min walk

About this property

Occidental Cozumel - All Inclusive

On private beach with 3 outdoor pools, near Playa Mia Grand Beach and Water Park
Occidental Cozumel - All Inclusive offers 247 accommodations with free minibar items and safes. 32-inch flat-screen televisions come with cable channels. Bathrooms include separate bathtubs and showers, complimentary toiletries, and hair dryers.

This Cozumel property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

A private beach and 2 outdoor tennis courts are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has couples treatment room(s). Massages are available on the beach and in the spa; other services include hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy.
Make yourself at home in one of the 247 guestrooms featuring free minibar items and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After dipping into one of the 3 outdoor swimming pools, you can spend some time at the private beach. Additional amenities at this Colonial property include complimentary wireless internet access, concierge services, and a hair salon.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Satisfy your appetite at one of the property's 7 restaurants. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 5 bars/lounges. A complimentary full breakfast is served daily from 7:00 AM to 11:00 AM.

Featured amenities include a 24-hour front desk, luggage storage, and ATM/banking services. Planning an event in Cozumel? This property has 1392 square feet (129 square meters) of space consisting of conference space and a meeting room. Free self parking is available onsite.
A complimentary full breakfast is served each morning between 7:00 AM and 11:00 AM.
Occidental Cozumel - All Inclusive has 7 restaurants on site.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All buffet meals, snacks, and beverages included
In-room minibar (all beverages included)
Dining and beverage availability limited at one or more venues

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking
Snorkeling
Windsurfing

Land activities

Fitness facilities
Tennis

Entertainment

Onsite entertainment and activities

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Free in-room WiFi has a 2-device limit
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 2-device limit

Parking and transport

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available daily 7:00 AM to 11:00 AM
  • 5 bars/lounges
  • 7 restaurants
  • A beach bar
  • A poolside bar
  • Snack bar/deli

Things to do

  • 2 outdoor tennis courts
  • 3 outdoor pools
  • Billiards/pool table
  • Boat tours
  • Children's pool
  • Free children's club
  • Full-service spa
  • Gym
  • Hot tub
  • Kayaking
  • Nightclub
  • Personal motorised watercraft
  • Playground
  • Sauna
  • Scooter/moped rentals

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Free children's club
  • Lifeguards on site
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 1,392 square feet of conference space
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • In a national park
  • On a private beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Front entrance ramp
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant

More

  • 11 buildings
  • 3 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Colonial architecture
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Eco-friendly cleaning products used
  • Lifeguards
  • Local artist showcase
  • Local culture and ecosystem education
  • Mosquito nets

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • A late check-out fee will be charged

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 8:00 PM
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Free in-room WiFi has a 2-device limit; WiFi in public areas is also free and has a 2-device limit

Property is also known as

Cozumel Grand Occidental
Occidental Grand Cozumel
Occidental Grand Cozumel All Inclusive
Grand Cozumel
Grand Occidental Cozumel
Occidental Cozumel
Occidental Grand Cozumel Hotel Cozumel
Occidental Grand Hotel Cozumel
Occidental Grand Cozumel Resort All Inclusive
Occidental Grand Resort All Inclusive
Occidental Cozumel Resort
Occidental Resort
Occidental Grand Cozumel Hotel
Occidental Cozumel All Inclusive
Occidental Cozumel All Inclusive All-inclusive property
Occintal Cozumel Inclusive
Occidental Cozumel - All Inclusive Cozumel
Occidental Cozumel - All Inclusive All-inclusive property

Occidental Cozumel - All Inclusive Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 363 out of 1007 reviews
Rating 8 - Good. 289 out of 1007 reviews
Rating 6 - Okay. 183 out of 1007 reviews
Rating 4 - Poor. 84 out of 1007 reviews
Rating 2 - Terrible. 88 out of 1007 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Steven, Des Moines

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Actual beach, not a man made beach like in the city. Nothing within easy walking distance, must cab/rent to go to city. Dive shop on site is helpful. Many tour companies will pick up from hotel or dock. Facilities are nice and clean. Frequent power outage, lost water twice.
Stayed 7 nights in Jun 2025

8/10 Good

Paige, Fort Collins

Liked: Cleanliness, amenities
Stayed 5 nights in May 2025

6/10 Okay

Brandon

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Didn’t try to protect food enough from flies outside. I wouldn’t eat at the buffet
Stayed 6 nights in Jun 2025

8/10 Good

Paul Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2025

8/10 Good

Adrian

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Staff were very attentive and grounds well kept. However, the pictures on internet were not up to date as the beach had eroded. Therefore, the pictures looked better than the beach actually was in reality. However, overall the stay was good and I would go back if prices were right.
Stayed 8 nights in Jun 2025

2/10 Terrible

Tamara

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness
Disliked: Amenities
Served alcohol to my underage son multiple times. Buffet was same exact thing every time and not tasty, staff kept telling us different times for opening and closing times of restaurant. Some restaurants closed entire time, power and water was out one day, people allowed to play music at adult pool so not peaceful at all and no one to help get a taxi often and check in process took about 45 minutes. Sorry to be so negative but there’s zero chance I would stay here again.
Stayed 6 nights in Jun 2025

10/10 Excellent

Dilip Jaysing

Liked: Cleanliness, amenities, property conditions & facilities
First of all I want to shout out to the Royal level team,Odalys, Alejandra, Maricruz and also the stuff at La Carreta restaurant Meseros, Armando, Claudia, Carlos, Rogelio and Shany. This is a lovely secluded place surrounded by the jungle and is very serene and quiet. I stayed at the Royal level and was pampered like a king they really make sure you stay is the best it can be and any problems were addressed with immediately. Slightly older place the Wi-Fi could be better but was fine and a little trouble with the hot water but they fixed it right away. We had a nice private pool and the food and private restaurant was absolutely wonderful. I went to a couple of other restaurants the corral or the Playa at the beach where they had a wonderful buffet and on certain night specialty seafood. Are you a cane so I was able to gain access to a shuttle if needed but it is walkable with a cane. Pro dive is on location for your convenience.
Stayed 7 nights in Jun 2025

8/10 Good

Jana

Travelled with family
Liked: Cleanliness, property conditions & facilities
It was a decent stay.
Stayed 7 nights in Jun 2025

10/10 Excellent

miriam

Stayed 3 nights in Jun 2025

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great place to go and relax and enjoy
Stayed 3 nights in Jun 2025

10/10 Excellent

Kathy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful resort with the best quiet pool!
Stayed 7 nights in Jun 2025

6/10 Okay

William

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beach has eroded. Food is okay. Good dive shop.
Stayed 5 nights in Jun 2025

10/10 Excellent

Teneshia

Stayed 4 nights in Jun 2025

10/10 Excellent

Albert

Liked: Cleanliness, amenities, property conditions & facilities
It was a very relaxing enjoyable week. Staff was welcoming and attentive,The food was excellent, and the nightlife entertainment was more than expected.
Stayed 5 nights in May 2025

10/10 Excellent

Renee

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff were very friendly and did an amazing job of taking care of the entire property and our needs during our stay. The food was delicious, lots of variety. It’s a beautiful environment to relax and restore!
Stayed 5 nights in Mar 2025

8/10 Good

Barbara

Stayed 4 nights in Jun 2025

10/10 Excellent

Daniel

Liked: Cleanliness, amenities, property conditions & facilities
Property is like Colonial or hacienda Nice to stay Food average no that many option, specialty restaurant limit and by reservation.
Stayed 8 nights in May 2025

10/10 Excellent

Heather, Massillon

Liked: Cleanliness, amenities, property conditions & facilities
I’ll start by saying we chose this hotel because we stayed next door at allegro years ago and loved the area but not the food at that resort. The reviews for food here at Occidental were mixed but my whole group was happy with the food, the buffet was good and the special restaurants were the best I’ve had at any resort. The staff was friendly, we had no problems having plenty of water available to drink. The beach is smaller but nice, we enjoyed the kayaks available for free. The beds were comfortable and the air conditioning worked great. Our snorkel trip and fishing trip picked us right up at the dock, the chef in the Mexican restaurant cooked our fresh caught Mahi Mahi and it was delicious. Overall I would definitely come back here, I think it was everything you could want for the low price.
Stayed 5 nights in May 2025

6/10 Okay

Thomas Brad

Liked: Cleanliness, property conditions & facilities
Cons: check-in was not welcoming, it was a lecture about rules. Don’t lose your bracelet, towel or electricity card or it will cost you $. You get 3 restaurant reservations for a 7 night stay and they will not seat you without it even if it is empty. (It was suggested to tip the maître d’ $20 by other guests) The claim of 7 restaurants is very misleading. The restaurants are not all open every night. There is a buffet, Mediterranean (Italian), Mexican, seafood, one restaurant is just for royal level and the pizza place only open 9:30 pm to 1:30 am. So you will eat at he buffet a lot! Dress code at restaurants not enforced at all even though you get the lecture about it. Service at the buffet was just not good. It took forever to get coffee in the morning. No A/C at buffet. At lunch it was too hot to eat. Too many more cons to mention. Needless to say, we won’t be back. Pros: room was comfortable. A/C worked well. Housekeeping was great. Cozumel is gorgeous. Resort grounds are very well kept. Random info: cab to town and back $42 for 2 people. Not many top shelf liquors. No app to make reservations, order room service or see activities.
Stayed 7 nights in May 2025

6/10 Okay

Inna

Stayed 7 nights in May 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so kind and helpful!! Very clean! Restaurants on the resort top notch! Will definitely be back!
Stayed 5 nights in May 2025

10/10 Excellent

Houa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Place was adorable! Food was great
Stayed 4 nights in May 2025

10/10 Excellent

Daniel, Shelby Twp.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Occidental Cozumel is a beautiful resort with lush vegetation, layed back atmosphere and friendly staff. The food is good and the restaurant on the ocean shore is my favorite. The rooms are nice and comfortable. Unfortunately, if no actions will be taken for protecting the erosion, the pool and restaurant walls will crumble into the sea at the first severe storm. Dropping some boulders and rocks at the foot of the wall will brake the waves and protect from further erosion.
Stayed 8 nights in May 2025

6/10 Okay

Stephanie

Stayed 7 nights in May 2025

6/10 Okay

Stephanie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property is absolutely gorgeous with lush greenery everywhere. Rooms were spacious , clean and very comfortable. Pools were not overly crowded and they had one pool just for adults, which was nice. They have an onsite dive center, though difficult to get to this was the main reason for choosing this resort and the staff at the shop and on the boats were absolutely amazing and so much fun to be with. Tao at the excursion desk was great too. He found us an excursion that included all the activities the group wanted to do with out breaking the bank. The downside to our stay was the customer service of the front desk. They lacked basic customer service skills or simply did not care to even try to make guests happy. When there was a problem they had no desire to provide a solution or resolve the concern and when pushed they had a lack of follow through. Another minor inconvenience was they made it next to impossible to make dinner reservations (don’t even waste your time trying if you have a large party) and they would move were the buffet was without any notice. There beach area was small but that was unavoidable due to the last hurricane. So all in all this resort was a good value for the money and we would likely return but not with a large group.
Stayed 5 nights in May 2025