See all properties
Save

Heritage Inn Hotel & Convention Centre Cranbrook

2.5 star property

Photo gallery for Heritage Inn Hotel & Convention Centre Cranbrook

Breakfast served
Desk, laptop workspace, blackout curtains, iron/ironing board
Indoor pool
Reception
Fitness facility

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Spa pool
  • Pet-friendly
  • Parking included
  • Free Wi-Fi

Explore the area

View map
803 Cranbrook Street North, Cranbrook, BC, V1C 3S2
  • Place, Tamarack Centre
    ‪10 min walk‬
  • Place, Cranbrook Mall
    ‪10 min walk‬
  • Place, Cranbrook History Centre
    ‪1 min drive‬
  • Airport, Cranbrook, BC (YXC-Canadian Rockies Intl.)
    ‪12 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds

7.6 out of 10
Good
(59 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premier Room, 1 Queen Bed

Premier Room, 1 Queen Bed

Premier Room, 1 Queen Bed

7.8 out of 10
Good
(60 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

8.8 out of 10
Excellent
(17 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds (Pet Friendly)

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds (Pet Friendly)

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Desk, iron/ironing board, free cots/infant beds, free WiFi
Motel 6 Cranbrook, BC
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
3.9 out of 5, Good, 1,002 reviews
The price is NZ$107
includes taxes & fees
1 Jan - 2 Jan 2026
Motel 6 Cranbrook, BC

About the area

Cranbrook

When you stay at Heritage Inn Hotel & Convention Centre Cranbrook in Cranbrook, you'll be connected to the convention center, within a 5-minute drive of Tamarack Centre and Cranbrook History Centre. .This hotel is 1.5 mi (2.4 km) from Cranbrook Golf and Country Club and 2.6 mi (4.2 km) from Wildstone Golf Course.

What's nearby

  • Tamarack Centre - 10 min walk - 0.9 km
  • Cranbrook Mall - 10 min walk - 0.9 km
  • Cranbrook City Hall - 16 min walk - 1.4 km
  • Cranbrook History Centre - 1 min drive - 1.3 km
  • Cranbrook Golf and Country Club - 2 min drive - 1.8 km

Getting around

  • Cranbrook, BC (YXC-Canadian Rockies Intl.) - 18 min drive

Restaurants

  • ‪McDonald's - ‬11 min walk
  • ‪Tim Hortons - ‬11 min walk
  • ‪Fenwick & Baker - ‬12 min walk
  • ‪Arby's - ‬12 min walk
  • ‪Hot Shots Cafe - ‬8 min walk

About this property

Heritage Inn Hotel & Convention Centre Cranbrook

Pet-friendly hotel with free parking connected to the convention center in Cranbrook
Heritage Inn Hotel & Convention Centre Cranbrook offers 100 accommodations with coffee/tea makers and irons/ironing boards. Flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations and complimentary toiletries.

This Cranbrook hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

An indoor pool and a hot tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Stay in one of 100 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have shower/tub combinations and complimentary toiletries. Conveniences include desks and coffee/tea makers, as well as phones with free local calls.
Take advantage of recreational opportunities offered, including an indoor pool, a hot tub, and a fitness center. This hotel also features complimentary wireless internet access, wedding services, and a ballroom.
Enjoy a meal at Skylight Cafe or snacks in the hotel's coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 6:30 AM to 10:00 AM for a fee.
Featured amenities include express check-out, a 24-hour front desk, and luggage storage. Event facilities at this hotel consist of a conference center and 6 meeting rooms. Free self parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:00 AM.
Skylight Cafe - This café serves breakfast only. A children's menu is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: CAD 10 to 25 for adults and CAD 10 to 10 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Skylight Cafe

Things to do

  • Gym
  • Hot tub
  • Indoor pool

Family friendly

  • Indoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Wedding services

Business services

  • 6 meeting rooms
  • Conference centre

Outdoors

  • In a provincial park
  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible restaurant

More

  • Ballroom
  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 19

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from December 23 2025 to December 23 2025 (dates subject to change):
  • Bar/Lounge(s)
The following facilities are closed seasonally each year. They will be closed from December 26 to December 26:
  • Bar/Lounge
  • Dining venue(s)
The following facilities are closed on Christmas Eve, Christmas Day, and New Year's Day:
  • Bar/lounge
  • Dining venue(s)

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 20 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 50 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 250 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately CAD 10 to 25 for adults, and CAD 10 to 10 for children
  • Pet fee: CAD 20 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property will place a credit card authorization for CAD 250 for any bookings where payment for the stay will be made on site instead of at the time of booking.

We should mention

This property does not have elevators
Pool access available from 7 AM to 10 PM
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation

Property is also known as

Cranbrook Heritage Inn
Heritage Cranbrook
Heritage Inn
Heritage Inn Cranbrook
Heritage Hotel Cranbrook
Heritage Inn Hotel Cranbrook
Heritage Inn Hotel
Heritage Inn Hotel & Convention Centre Cranbrook Hotel
Heritage Inn Hotel & Convention Centre Cranbrook Cranbrook
Heritage Inn Hotel & Convention Centre Cranbrook Hotel Cranbrook

Heritage Inn Hotel & Convention Centre Cranbrook Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 324 out of 1001 reviews
Rating 8 - Good. 364 out of 1001 reviews
Rating 6 - Okay. 190 out of 1001 reviews
Rating 4 - Poor. 77 out of 1001 reviews
Rating 2 - Terrible. 46 out of 1001 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Lorie

Travelled with partner
Disliked: Property conditions & facilities
The place is trying but it's old. No hot water on the third floor and toilet flooded over on the floor. They were great and moved us right away.
Stayed 1 night in Sep 2025

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, room comfort

2 Day Stay

Affordable hotel with all the amenities a person needs. It is an older Hotel, but very clean. The room I chose for myself was a queen bed and it had a couch and coffee table, tv, mini fridge, small table and chairs, separate sink/mirror area from the shower and toilet. The bed was very comfortable. My Elderly dad was put on the first floor as requested but in addition to what I had in my room, they also put him in an accessible room that had everything he was used to having at home. Thank you so much for that!! Also, the continental breakfast was fabulous, and very good coffee. The Hotel does have a lounge and restaurant, indoor pool and conference centre. We did not get a chance to check those things out so can’t give a review on those. The Staff were friendly and helpful when needed.
Stayed 2 nights in Sep 2025

8/10 Good

James

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2025

8/10 Good

Robert, a

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Showing its age
Stayed 3 nights in Sep 2025

2/10 Terrible

mark

Disliked: Cleanliness, staff & service, property conditions & facilities
Reception/ check in was terrible, breakfast was not good, never again.
Stayed 1 night in Sep 2025

10/10 Excellent

Janice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and beds were comfortable. Breakfast was really good, with several options, including scrambled eggs and bacon. The mini refrigerator had a small freezer which was ideal for freezing ice packs. Our only negative comments: Both ice machine were out of order and our bathroom fan was so loud, I could barely stand it, and it came automatically when you trned on the light at night. It was reported, so hopefully it has been repaired by now.
Stayed 2 nights in Aug 2025

8/10 Good

Patsy

Liked: Cleanliness, staff & service
Great Quiet close to venues
Stayed 1 night in Sep 2025

6/10 Okay

Jacquie

Stayed 3 nights in Sep 2025

10/10 Excellent

Richard

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
for the price it was excellent. Free bacon and eggs hashbrowns breakfast. Hottub, pool everything clean
Stayed 1 night in Sep 2025

2/10 Terrible

Anshuman

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Run down, unmaintained property.
Stayed 1 night in Aug 2025

8/10 Good

Judith

Stayed 1 night in Sep 2025

8/10 Good

Nikola

Stayed 4 nights in Sep 2025

6/10 Okay

Mar

Stayed 1 night in Aug 2025

8/10 Good

Barry

Liked: Cleanliness, staff & service, property conditions & facilities
The staff alerts died their best to make my stay comfortable
Stayed 1 night in Sep 2025

8/10 Good

Laurie

Liked: Cleanliness, staff & service
Hotel was good pricing and very close to the retirement home where my Mom lives which was the main reason for the selection.
Stayed 5 nights in Sep 2025

10/10 Excellent

Deanne

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to dtsy
Stayed 1 night in Aug 2025

4/10 Poor

Dean

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The a/c in the room sounded like a jet engine and was not able to keep the room at a constant temperature. The exhaust fan in the bathroom sounded like it was going to fly through the ceiling. Never again....
Stayed 6 nights in Sep 2025

8/10 Good

Sathyaraj

Stayed 2 nights in Aug 2025

6/10 Okay

William

Travelled with family
Liked: Staff & service

Old hotel

This is not a handicap friendly hotel. You have to go down stairs for the first floor, pool was on the basement and is was not easy to walk thru the hotel. The room has smelly carpet and we had to use spray every time that we were going inside the room.
Stayed 1 night in Sep 2025

6/10 Okay

Diane, Calgary

Travelled with partner
Liked: Cleanliness, staff & service
Walking distance to a good selection of restaurants. Bed and pillows were comfortable Didn't find the free breakfast was very good/appealing. Finding parking in front was a bit of a challenge and had no desire to park in the back. Pool was old/well worn.
Stayed 4 nights in Sep 2025

8/10 Good

Barbara

Very nice
Stayed 1 night in Sep 2025

6/10 Okay

Kelley

Hotel was older and average, hot tub wasn't working, breakfast was very average. Noisy. facing traffic, was okay for a 1 night stop over.
Stayed 1 night in Sep 2025

10/10 Excellent

Gordon, Wiliams Lake

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we stayed for 4 days. All was good. The continental breakfast is good.
Stayed 4 nights in Sep 2025

8/10 Good

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a room on the 2nd floor. I found it hard to carry all my things up to the room. I had to make a few trips and it is not easy carrying heavy things up the stairs.
Stayed 3 nights in Sep 2025

2/10 Terrible

Ken

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Disgustingly dirty place …stay away

The lobby was very dingy & not welcoming. The first room was very dark & seemed like they did not want people to see how filthy dirty it was The bed looked wrinkled like someone had laid on it before we arrived. The lamp shade was stained & the carpet was disgustingly dirty!!! The 2nd room we looked at smelled of smoke The hallway stunk of cannabis smell. We got a refund & left quickly. Horrible disgusting place should not be listed on Hotels.com!!!!!!!!!
Stayed 1 night in Sep 2025