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Sandman Hotel Cranbrook

2.5 star property

Photo gallery for Sandman Hotel Cranbrook

Interior
Lobby
Lobby
In-room safe, desk, laptop workspace, iron/ironing board
Exterior

Reviews

7.2 out of 10
Good

Popular amenities

  • Room service
  • Gym

Explore the area

View map
405 Cranbrook Street, Cranbrook, BC, V1C3R5
  • Place, Cranbrook History Centre
    ‪15 min walk‬
  • Place, Cranbrook Golf and Country Club
    ‪2 min drive‬
  • Place, St. Eugene Golf Course
    ‪7 min drive‬
  • Airport, Cranbrook, BC (YXC-Canadian Rockies Intl.)
    ‪12 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 Queen Bed

  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

7.2 out of 10
Good
(16 reviews)
  • 26 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed with Sofa bed

Standard Room, 1 King Bed with Sofa bed

Standard Room, 1 King Bed with Sofa bed

7.8 out of 10
Good
(16 reviews)
  • 27 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed

  • 24 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Kitchen

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Kitchen

  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Kitchen

Standard Room, 2 Double Beds, Kitchen

Standard Room, 2 Double Beds, Kitchen

  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

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About the area

Cranbrook

With a stay at Sandman Hotel Cranbrook in Cranbrook, you'll be within a 10-minute walk of Cranbrook Mall and MBSS Grounds. .This hotel is 0.6 mi (0.9 km) from Key City Theatre and 0.7 mi (1.2 km) from Rec Plex Park.

What's nearby

  • Cranbrook History Centre - 15 min walk - 1.3 km
  • Tamarack Centre - 16 min walk - 1.4 km
  • Cranbrook Golf and Country Club - 2 min drive - 2.1 km
  • Wildstone Golf Course - 5 min drive - 6.6 km
  • St. Eugene Golf Course - 7 min drive - 7.7 km

Getting around

  • Cranbrook, BC (YXC-Canadian Rockies Intl.) - 14 min drive

Restaurants

  • ‪Fire Hall Kitchen & Tap - ‬10 min walk
  • ‪Fenwick & Baker - ‬8 min walk
  • ‪Hot Shots Cafe - ‬11 min walk
  • ‪The Baker89 - ‬9 min walk
  • ‪Ella's - ‬2 min walk

About this property

Sandman Hotel Cranbrook

Hotel in Cranbrook with a fitness center and a 24-hour front desk
Sandman Hotel Cranbrook offers 72 accommodations with safes and coffee/tea makers. Flat-screen televisions are featured in guestrooms. Bathrooms include shower/tub combinations and hair dryers.

This Cranbrook hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided on a limited basis.

Recreational amenities at the hotel include an indoor pool and a fitness center.
Make yourself at home in one of the 72 guestrooms featuring microwaves and flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Bathrooms have shower/tub combinations and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
Enjoy recreational amenities such as an indoor pool and a fitness center. Additional features at this hotel include complimentary wireless internet access and a banquet hall.
Enjoy a meal at Denny's Restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Full breakfasts are available daily from 4:00 AM to 1:00 PM for a fee.
Featured amenities include a business center, express check-out, and a 24-hour front desk. Free self parking is available onsite.
Full breakfasts are available for a surcharge and are served each morning between 4:00 AM and 1:00 PM.
Denny's Restaurant - This family restaurant specializes in American cuisine. Open 24 hours.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site

Food and drink

  • Daily full breakfast available 4:00 AM to 1:00 PM for a fee: CAD 10 to 20 for adults and CAD 8 to 20 for children
  • A restaurant

Restaurants on site

  • Denny's Restaurant

Things to do

  • Gym
  • Indoor pool

Family friendly

  • In-room microwave
  • Indoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (limited availability)

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)

More

  • 2 floors
  • Banquet hall
  • Built in 1973
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 6:00 AM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 19

Check-out

Check-out before 11 AM
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For reservations of five nights or more, the credit card on file will be pre-authorized immediately after booking, where payment for the stay will be made onsite instead of at the time of booking.

Renovations and closures

The following facilities or services will be unavailable from October 10 2025 to November 15 2025 (dates subject to change):
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 25 per accommodation, per night (maximum CAD 125 per stay)
Service animals are welcome, and are exempt from fees
2 total (up to 50 lbs per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for full breakfast: approximately CAD 10 to 20 for adults, and CAD 8 to 20 for children
  • Pet fee: CAD 25 per accommodation, per night (maximum CAD 125 per stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Pool access available from 10:00 AM to 10:00 PM
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Cranbrook Sandman
Sandman Cranbrook
Sandman Inn Cranbrook
Sandman Inn Cranbrook
Sandman Hotel Cranbrook Hotel
Sandman Hotel Cranbrook Cranbrook
Sandman Hotel Cranbrook Hotel Cranbrook

Sandman Hotel Cranbrook Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 245 out of 956 reviews
Rating 8 - Good. 325 out of 956 reviews
Rating 6 - Okay. 201 out of 956 reviews
Rating 4 - Poor. 108 out of 956 reviews
Rating 2 - Terrible. 77 out of 956 reviews

7.6/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Sandy

Liked: Staff & service, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

Aaron J

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice front desk lady!
Stayed 1 night in Aug 2025

10/10 Excellent

Olger

Liked: Staff & service, amenities, property conditions & facilities
Overall it was a good experience. The only problem was a stained pillow cover which I reported the following morning.
Stayed 1 night in Aug 2025

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Good access to everything we needed
Stayed 1 night in Jul 2025

2/10 Terrible

Josip

No power at hotel when we arrived We went to another hotel
Stayed 1 night in Aug 2025

4/10 Poor

Justine

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I dont think this is a family friendly property. The first room we went to smelled like cigarettes. We moved rooms and the second one was cleaner/ smelled better but the whole facility looks run down. It was noisy in the evening, there were two men arguing outside and just general noise from other guests when checking in at midnight were noisy. The staff were friendly and helpful though.
Stayed 1 night in Aug 2025

4/10 Poor

Angela

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Dena

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2025

2/10 Terrible

Terrence

Disliked: Cleanliness, staff & service, property conditions & facilities
Don’t bother with this hotel chain as a whole…if you have to change a reservation they will bill you a “service fee”. The whole damn amount. Take good advice, book something else.
Stayed 1 night in Aug 2025

2/10 Terrible

Jonghui

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Strongly recommend to find another hotel instead of this hotel. It was the worst hotel I’ve ever stayed. The lobby was not bad and the staff at the front desk were friendly. However, as soon as I walked in the room , I could smell the very strong nasty smell. It smelled like old damp socks mixed with cigarettes. The room was very humid and stinky, so I opened a window to air out and I noticed it doesn’t have a screen on the window. The A/C was also stinky and very loud, there was no way I could sleep with that on. I hardly able to sleep all night; I was just waiting for the morning to come and leave ASAP. It is not done, after I have a shower, I noticed there were whole bunch little bugs stuck on the inside shower curtain. This stay in this hotel was a nightmare!!!
Stayed 1 night in Aug 2025

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Disappointing stay

Hotel seems weathered. Pillows were clumpy. Pool was dingy. Not what I was hoping for based on reviews.
Stayed 1 night in Jul 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Babak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good stay

Everything was good. Great friendly staff. The only problem was that my room's door sticks and I had to slam it shut. I felt bad for making so much noise
Stayed 1 night in Jul 2025

2/10 Terrible

Bradley

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Mouse problem.
Stayed 2 nights in Jul 2025

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Joy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Garnet

Stayed 6 nights in Jul 2025

6/10 Okay

Donna

Travelled with group
Liked: Cleanliness
Probably would look for a different hotel
Stayed 1 night in Jul 2025

8/10 Good

Kymberly

Stayed 1 night in Jul 2025

10/10 Excellent

Roslyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for your friendly very accommodating staff. The bed and pillows were very comfortable. Honestly you guys rocked.
Stayed 2 nights in Jul 2025

2/10 Terrible

Kuldip

We poor
Stayed 1 night in Jul 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

Allright

Room was decent, did not have any interaction other than check in. Overall it was a decent stay. Used needles in the grass on the edge of the parking lot...
Stayed 3 nights in Jul 2025

2/10 Terrible

Erin

Stayed 2 nights in Jul 2025

8/10 Good

Dougless

Travelled with family
Liked: Cleanliness, staff & service, room comfort

Adequate stay.

This stay was adequate for our families needs. We loved that the room came with a little kitchen and a large fridge/freezer, stove, microwave, oven, and coffee pot. We did have an issue with the outlet not working for the microwave and coffee pot, but we did not need those.
Stayed 1 night in Jul 2025

4/10 Poor

kathy

Travelled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Location is prime beds are comfortable. Towels and bedding stained. Very run down . Needs major maintenance repairs. Stairs at very slanted .
Stayed 2 nights in Jul 2025