4/10 Poor
Paul
Travelled with partner
17 Dec 2025
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
On arriving the receptionist was first class, courteous, welcoming. The standard room was large & warm but had issues. One light had a strobe effect & all had to be turned off. Beds were not locked in place & moved easily across the wooden floor if you knocked against them or leaned against the headboard when sitting up, accident awaiting.
Bathroom basin cold tap only turned on when serious force applied. Waste on bath defective & it filled with water when showering, remaining that way. Otherwise, the bathroom was clean.
Only two sockets in the room & one was used by a lamp. No sockets at bedside for charging devices.
All of this in contrast to excellent rooms we have stayed in before in this hotel.
Worst experience was TV having a timer set which brought it on at 5:30am with a shopping channel booming. Sleep was barely re established when pre 8am, hammering heralded drilling in the floor below. A good night’s sleep is the minimum requirement for a hotel stay & that wasn’t achieved. We might as well have stayed at home & awakened at 5:30am to travel to Belfast instead of paying for this experience.
Breakfast was good.
Check out was poor. Receptionist was exception to otherwise excellent staff. Didn’t bother to enquire about our stay. Was argumentative/dismissive on being calmly told of our experiences & said we should have told reception about it before checking out & it would’ve been resolved. It was a 1 night stay. We left shaking our heads.
Never again.
Paul
Stayed 1 night in Dec 2025
