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Professional, friendly and nice. Breakfast was good too

It was an amazing experience for my daughter and granddaughters, we had a fun few days and loved that it is pet friendly! Kristy is exceptionally kind and professional I would only recommend cascade motel for anyone coming to Oakridge to stay that needs it! The beds are comfy also!

We thought the breakfast was good - cold and hot items (and well cooked), with a nice selection of juices, coffee, and cocoa. And the elevator made getting luggage to the second story a breeze.

Terrible Policy! Be aware of your booking. Double check your towns,cities,cancel policies! My son and I did not stay at the Best Western Cottage Grove and was charged for booking the wrong town. We were on way to Arizona, I pulled in at a rest area to book a room, I accidentally entered the wrong city, it was late. It was minutes, I noticed I put the wrong city we were traveling to once we got to the next exit. I asked for cancellation request right away through the AI travel rep in Hotels.com since it was late at night. The AI rep said it was through my credit card and processing nothing they can do at that moment. So we booked another room. Once we got home I notice that Best Western Cottage Grove charged me full price for a room we never touched, never stopped in that town! I reached out to Hotels.com they were great and she said would reach out to the property to ask for a refund, but this room had no cancellation policy. It was seriously a few minutes, innocent mistake. Hotels.com understood since I booked another room quickly, but the representative said it was up to the property to give me a refund. Hotels.com did reached out to the property and they refused to give a refund. Now a days it’s harder than ever to go anywhere! It’s more expensive for gas, food, lodging any other added fees expenses for families to go see family members in other states is ridiculous! I don’t even mind a cancellation fee but charge full price for a room I didn’t use is ridiculous!

My only problem was the noise made by people in the next room. Sound travels through the walls easily. The bed was comfortable.

It's a nice place to stay for awhile.