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Hotel Isla de la Garena

4.0 star property

Photo gallery for Hotel Isla de la Garena

Relax in style with a spacious lobby featuring a stunning chandelier, comfortable seating, and a unique grid-patterned wall.
Relax with a drink at the hotel's bar, featuring a brick-patterned wall and pendant lighting.
Relax by the curved pool, surrounded by lush greenery and comfortable lounge seating.
Relax in this stylish room with a comfortable armchair, neatly made bed, and a small table for enjoying breakfast.
Situated in a serene outdoor area, this gazebo offers a peaceful retreat.

Popular amenities

  • Bar
  • Spa
  • Pool
  • Pet-friendly
  • Room service
  • Gym

Explore the area

Map
Galileo Galilei, 18, Alcala de Henares, Madrid, 28806
  • La Garena Plaza Shopping Center
    ‪8 min walk‬
  • Convent of Las Clarisas de San Diego
    ‪5 min drive‬
  • University of Alcala
    ‪5 min drive‬
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪15 min drive‬

Room options

Deluxe Suite, Hot Tub

  • 28 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Single Room

1 bedroom, minibar, in-room safe, individually decorated

Single Room

9.0 out of 10
Wonderful
(2 reviews)
  • 28 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Premium Room

1 bedroom, minibar, in-room safe, individually decorated

Premium Room

8.0 out of 10
Very good
(3 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 Double Bed

Room, Accessible

  • 28 sq m
  • Sleeps 2
  • 1 Double Bed

Standard Twin Room, Pool Access

  • 28 sq m
  • Sleeps 2
  • 2 Twin Beds

Premium Room, Pool Access

8.0 out of 10
Very good
(3 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 Double Bed

Standard Twin Room

10.0 out of 10
Exceptional
(1 review)
  • 28 sq m
  • Sleeps 2
  • 2 Twin Beds

Junior Suite

  • 28 sq m
  • Sleeps 2
  • 1 Double Bed

Premium Room, 2 Single Beds

  • 28 sq m
  • Sleeps 2
  • 2 Twin Beds

Similar properties

Relax by the rectangular pool on the rooftop terrace, surrounded by lounge chairs and a potted plant.

PCM Forum Alcalá

  • Hot tub
  • Free WiFi
  • Restaurant
  • Air conditioning
4.2 out of 5, Very good, (564)
The price is NZ$173
for 1 room
includes taxes & fees
15 Aug - 16 Aug
PCM Forum Alcalá

About the area

Alcala de Henares

With a stay at Hotel Isla de la Garena in Alcala de Henares, you'll be in the business district, within a 15-minute drive of Riyadh Air Metropolitano and La Garena Plaza Shopping Center. .This spa hotel is 13.8 mi (22.3 km) from IFEMA and 14.6 mi (23.4 km) from Real Madrid City.

What's nearby

  • La Garena Plaza Shopping Center - 8 min walk - 0.7 km
  • Convent of Las Clarisas de San Diego - 5 min drive - 3.9 km
  • University of Alcala - 5 min drive - 3.9 km
  • Plaza Cervantes - 5 min drive - 3.9 km
  • Parque Europa - 7 min drive - 8.1 km

Getting around

  • Alcala de Henares La Garena Station - 16 min walk
  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 17 min drive

Restaurants

  • ‪Happy Play la Garena - ‬4 min drive
  • ‪Glass Cafe Bar Lounge - ‬18 min walk
  • ‪Burger King - ‬20 min walk
  • ‪KFC - ‬18 min walk
  • ‪Ginos la Garena Plaza - ‬11 min walk

About this property

Hotel Isla de la Garena

Hotel in Alcala de Henares with a full-service spa and a fitness center
Hotel Isla de la Garena offers 79 accommodations with minibars and safes. Rooms open to balconies. Each accommodation is individually furnished and decorated. Cable television is provided. Bathrooms include bathtubs with deep soaking bathtubs and bidets.

This Alcala de Henares hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include a sauna, a fitness center, and a seasonal outdoor pool.

Guests under 18 years old are not allowed in the hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Make yourself at home in one of the 79 guestrooms featuring minibars. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have deep soaking bathtubs and bidets.
Take time to pamper yourself with a visit to the full-service spa. If you're looking for recreational opportunities, you'll find a sauna, a fitness center, and a seasonal outdoor pool. Additional amenities at this hotel include complimentary wireless internet access, wedding services, and a communal living room.
Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are served on weekdays from 7:30 AM to 10:30 AM for a fee.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Event facilities at this hotel consist of conference space and 9 meeting rooms. Free self parking is available onsite.
Buffet breakfasts are available for a surcharge between 7:30 AM and 10:30 AM on weekdays.
Hotel Isla de la Garena has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free covered self parking on site

Food and drink

  • Buffet breakfast available for a fee 7:30 AM to 10:30 AM on weekdays and 8:00 AM to 11:00 AM on weekends; EUR 14.50 for adults and EUR 14.50 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Full-service spa
  • Gym
  • Sauna
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 9 meeting rooms
  • Business centre
  • Conference space

Outdoors

  • Barbecue grill
  • Rooftop terrace

Full-service spa

  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Raised toilet seat
  • Visual alarms in hallways
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Communal living room
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub
  • Bidet
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 5:00 AM
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 22 per pet, per night
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 14.50 for adults and EUR 14.50 for children
  • Pet fee: EUR 22 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The seasonal pool will be open from June to September
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the hot tub
Guests under 16 years old are not allowed in the spa

Property is also known as

Isla Garena
Isla Garena Alcala de Henares
Isla Garena Hotel
Isla Garena Hotel Alcala de Henares
Isla de la Garena
Hotel Isla de la Garena Hotel
Hotel Isla de la Garena Alcala de Henares
Hotel Isla de la Garena Hotel Alcala de Henares

Hotel Isla de la Garena Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 42 out of 119 reviews
Rating 8 - Good. 52 out of 119 reviews
Rating 6 - Okay. 14 out of 119 reviews
Rating 4 - Poor. 5 out of 119 reviews
Rating 2 - Terrible. 6 out of 119 reviews

8.4/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Paul

Stayed 1 night in Apr 2025

6/10 Okay

Tatiana

Liked: Cleanliness, property conditions & facilities
Although the property is updated,
Stayed 8 nights in Apr 2025

10/10 Excellent

Dante

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Staff

I was very happy with 2 people in particular who went above and beyond. First it was Margarita, the receptionist. She was very attentive and patient, especially when the hotel was super busy and full. Stef was part of the staff and she was just so kind and helpful with anything I needed or my kids.
Stayed 7 nights in Apr 2025

2/10 Terrible

Eldaa

Disliked: Cleanliness, staff & service, property conditions & facilities
Upon arrival they claimed they didn't have my reservation took them awhile to find eventhough I had the confirmation number. Then I was given a room with one bed when I booked for 2 beds. They gave another family a room with 2 beds when they had booked for 1, yet they had told me they didn't have any rooms with 2 beds.The blankets were ripped and never replaced. They would take our towels but not replace them. They wouldn't turn on the AC because they weren't in AC season. They expected us to sleep with the door open instead. The spa wasn't open for use. The staff was very rude and unhelpful. The location is not close to anything and it looks like an abandoned place. The beds are hard and uncomfortable. We would not stay at this location again.
Stayed 7 nights in Apr 2025

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Our second stay here

Our second stay here. Friendly and helpful staff, convenient location, good facilities.
Stayed 4 nights in Jan 2025

6/10 Okay

Brian and Geri

Stayed 1 night in Jan 2025

2/10 Terrible

F

Stayed 1 night in Oct 2024

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is nice clean good staff and beautiful will love to stay again
Stayed 2 nights in Mar 2024

8/10 Good

Raphael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A nice comfortable hotel.

A nice hotel, conveniently located. I had a room which faced the swimming pool on the 3rd floor and this was nice and reasonably quiet. Room facilities were good. Breakfast was modest but had everything required including delicious freshly squeezed orange juice. I shall definitely stay here again.
Stayed 1 night in Feb 2024

6/10 Okay

Hugo

Stayed 3 nights in Nov 2023

10/10 Excellent

Cheryl

Stayed 7 nights in Sep 2023

8/10 Good

Maria Juliana

Travelled with family
Liked: Cleanliness, staff & service, room comfort

Practical and Clean

We needed something close to the airport. It’s a clean, comfortable hotel with a friendly staff. A little outdated but good, the neighborhood is a bit industrial.
Stayed 1 night in Jul 2023

10/10 Excellent

Jean

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent!

10/10 Excellent

Pratap

Stayed 1 night in Oct 2022

10/10 Excellent

simon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, stayed here many times, no negatives. Going back next week.
Stayed 4 nights in Jan 2022

8/10 Good

Monica A

Stayed 2 nights in Oct 2021

10/10 Excellent

Jamie

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Ecellent hotel, well wroth the stay. Thank you
Stayed 7 nights in Sep 2021

8/10 Good

Justin

Travelled with group
Liked: Cleanliness, staff & service, room comfort
A kettle in the room for a drink in the morning would have been nice
Stayed 4 nights in Sep 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort

Ok for a night for business trip

The hotel is located in a business area and if you don't have a car you need to stay there. I had diner there, there is a diner menu for 15,5 with quite good quality food. The swimming pool is just opened from 5pm till 9pm and the best lounge chairs could be reserved to outisde visitors depending when you go. The maintenance of the hotel maybe after Covid-19 could be improved. The service at reception desk was ok.
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2020

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, room comfort
Stayed 3 nights in Nov 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
We only stayed here because all hotels in Madrid were booked (soccer final) and we needed to be close to the airport to catch a flight the next day. The hotel is in the industrial area, but there are a couple of stores/cafés within walking distance (about 15 minutes), like El Corte Inglés and Hipercor. The room was okay, but two light bulbs were out, which made it very dark; the bathtub was rusty in a few places and you could see where they tried to patch it a bit; and there was hair in the sink from the previous guest. The hotel itself is nice, although it could use some updating. The drive to the airport was about 20 minutes (via the toll road), so that was convenient.
Stayed 1 night in May 2019

10/10 Excellent

simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place, air conditioned rooms, lovely outdoor pool,
Stayed 4 nights in May 2019

8/10 Good

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was cold but I slept better because of it. Breakfast Ok but not fancy.
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice and convenient

Very nice hotel. Excellent toiletries. Clean. Very good breakfast. Friendly staff. There is a shopping area and good restaurants in walking distance.
Stayed 2 nights in Dec 2018