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Clean room, friendly staff.

The stay was kind and helpful. the hotel was great. The views were breathtaking

I didn’t want to leave this hotel. It’s excellent from start to finish. The staff were very good, food amazing and the rooms wonderful. The only thing that could have improved my stay was having a room overlooking the water but by the time I was in I was so tired I didn’t ask to change. I’d love to go back.

Good

Nice worker, nice location

I had high expectations for this hotel in Tulum, but my experience was far from 5-star. Service was extremely poor from the start—we waited over an hour just to be served tea, which finally arrived with attitude and in a presentation worse than a basic café. Cleanliness was shocking: the pool restroom was filthy with urine all over the floor, and even after reporting it, no one bothered to clean it. The room itself looked nice but lacked maintenance—broken bathroom curtains, a shower that flooded the entire floor, and a terrace door that barely opened. Despite informing them it was my birthday trip, the hotel made no effort to acknowledge it. Overall, the resort looks good on the outside but fails in service, cleanliness, and maintenance. It is not worth the price or the 5-star rating and I would not stay here again or recommend it since there are a lot of better options.