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The Grand Hotel Dallas

2.5 star property

Photo gallery for The Grand Hotel Dallas

Exterior
Interior
Egyptian cotton sheets, down duvets, pillow-top beds, in-room safe
Interior
Outdoor pool

Reviews

6.0 out of 10

Popular amenities

  • Pool
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View map
7815 Lyndon B Johnson Freeway, Dallas, TX, 75251

Room options

Room, 2 Double Beds, Non Smoking

  • 26 sq m
  • Sleeps 4
  • 2 Double Beds

Standard Room, 1 King Bed, Non Smoking

  • 25 sq m
  • Sleeps 2
  • 1 King Bed

Suite, 1 King Bed

  • 50 sq m
  • Sleeps 2
  • 1 King Bed

Suite, 2 Double Beds

  • 50 sq m
  • Sleeps 4
  • 2 Double Beds

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About the area

Dallas

Restaurants

  • ‪In-N-Out Burger - ‬1 min walk
  • ‪McDonald's - ‬4 min walk
  • ‪Taco Casa - ‬6 min walk
  • ‪Benihana - ‬13 min walk
  • ‪Westin Lobby - ‬9 min walk

About this property

The Grand Hotel Dallas

The Grand Hotel Dallas offers 105 air-conditioned accommodations with safes and coffee/tea makers. Pillowtop beds feature Egyptian cotton sheets and down comforters. 36-inch plasma televisions come with satellite channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations with deep soaking bathtubs, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the property include an outdoor pool and a fitness center.
Make yourself at home in one of the 105 air-conditioned rooms featuring refrigerators and plasma televisions. Your pillowtop bed comes with down comforters and Egyptian cotton sheets. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature deep soaking bathtubs and complimentary toiletries.
Enjoy recreational amenities such as an outdoor pool and a fitness center. This property also features complimentary wireless internet access and a television in a common area.
Take advantage of the property's room service (during limited hours).
Featured amenities include a 24-hour business center, a 24-hour front desk, and multilingual staff. Event facilities at this property consist of conference space and a meeting room. Free self parking is available onsite.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Things to do

  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 1,000 square feet of conference space
  • 24-hour business centre
  • Computer station
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Down comforter
  • Egyptian cotton sheets
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination

Entertainment

  • 36-inch plasma TV with cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Early check-in fee: USD 20.00
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out fee: USD 20.00

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20.00 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total pets
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 10.00 per night

Payment types

Important information

Optional extras

  • Pet fee: USD 20.00 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: USD 20.00
  • Late check-out fee: USD 20.00
  • Rollaway bed fee: USD 10.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards
This property reserves the right to pre-authorize the guest's credit card prior to arrival.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Dallas Grand Hotel
Grand Dallas
Grand Hotel Dallas

The Grand Hotel Dallas Reviews

Reviews

6.0
Rating 10 - Excellent. 131 out of 1001 reviews
Rating 8 - Good. 259 out of 1001 reviews
Rating 6 - Okay. 239 out of 1001 reviews
Rating 4 - Poor. 156 out of 1001 reviews
Rating 2 - Terrible. 216 out of 1001 reviews

6.4/10

Cleanliness

6.4/10

Staff & service

5.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

dirty room, bed bugs.

The room is dirty. The bed sheet is dirty, even with blood stain. never stay in this hotel again.

6/10 Okay

Shunta

Liked: Cleanliness, room comfort
Then time stay at this hotel. Don't like that a lot of people was hanging around including staff. The room was nice and clean. The only issue was not enough light. The price is worth it not to far from downtown. Restaurant near. Some of the staff wasn't to welcoming just there for a paycheck. Fifty fifty change I will go back.

2/10 Terrible

Ernesto

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bad hotel

Too many people hanging out in front of hotel and in the back. The halls smelled like marijuana. The exits were constantly left open, allowing non guests to enter. We felt unsafe while our stay.

8/10 Good

SANDRA

Liked: Cleanliness, property conditions & facilities, room comfort

Clean and very large hotel!

The property was decent for the price! The front desk staff was not the most personable.

2/10 Terrible

stormie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fire

Hotel was in such poor maintainece that it caught on fire.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

bugs lots of bugs

horrible

8/10 Good

Ashley

Liked: Cleanliness, staff & service

Nice priced hotel

We enjoyed the hotel, however it was a small room, but was equal to what was paid. The pool also wasn't in service so that was a downfall. The la quinta next to it pool looked like it was ours, & it was the neighboring hotel.

2/10 Terrible

HJ, Texas

Disliked: Cleanliness, property conditions & facilities, room comfort

Do not stay here unless you have no other options

We booked a room for one night because we needed an inexpensive hotel in North Dallas. It was a mistake. Not clean, not nice at all. Despite the claim that it was 100% non-smoking, the whole place smelled of smoke and there were cigarette burns on the furniture and bedspread. We asked for another room, and the front desk staff were helpful. The room we got was cleaner, but minimally furnished and with very few amenities (for example, there was a coffee maker, but no coffee cups...). Stained carpet, overflowing trash cans in the halls. Worst of all, when we arrived on a Saturday night, we saw "working girls" doing business in the parking lot behind the hotel. Fortunately, police arrived and they dispersed. But I would not let my wife walk outside of the hotel alone. Again, I should emphasize that the staff did what they could to help. We will definitely never go back.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Smells terrible , rooms are in a very bad condition . Worst hotel experience

2/10 Terrible

Cousia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

smelling room

I didn't sleep at all...

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Beverly

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

HORRIBLE

This stay at the hotel was horrible. I had to seek medical attention for numerous body areas with bed bugs bites. I am now on a high dose of penicillin due to high fever and bed bugs bites from my neck, arms, legs. The hotel bathroom had roaches on the counter and bathtub.

8/10 Good

Mycala, Dallas

Liked: Cleanliness, staff & service
Disliked: Room comfort

better than expected

the room was very comfortable. Service was nive. clean towels and bed. convenient spacing and input was right next door for food.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

RUN , m

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Save your time and money

Stain on bed, smells, staff is awful, crack heads in and out of hotel. Hotel has nasty smell. Horrible. Do not stay here. I got my money back and they still did not refund me everything. I'm not used to fancy hotels however this is even below my standards. Only one entrance(front) all doors around hotel lock after being shut which is how they minister who comes and goes in the hotel. Very sketchy. Please save your time and money. Hotel nothing like photos

2/10 Terrible

Elizabeth

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

I will never stay there again

It was very disgusting and had bed bugs

4/10 Poor

Aaron, Texas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Do not book here!

The hotel itself was a bit run down with the worst customer service we have ever had. The lady at the front desk was so rude not just to me but to other customers she was helping. They wouldn't even check us in a few minutes early without a $20 early check in fee. The rooms are only cleaned once you decide to check out. Zero room service. You get less than what you pay for. Pay the extra money and get a decent hotel.

2/10 Terrible

Shawn, lbj & coit

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

only if you need some stress

sucked

2/10 Terrible

Robin, Oklahoma City

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible

Bathroom floor was nasty.Carpet was nastt. Hair in the tub. Moldy. My aakergies and asthma have been horrible every since. Its old and ran down. The staff was alsso extremely rude and un professional.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

2/10 Terrible

Lisa , TX

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Disappointed

I am a repeat customer, and I have to say, after this last stay, I may NEVER go back! The lady at the front lacked customer service skills. No greet, no smile, & attitude! Then asked for a CASH deposit (not use to them doing that) Made me very upset. Then we waited forever to check in, after she said we had to wait until 2, which was like 4 minutes away, and we still end up starting the process close to 2:30 smh. So we get to our room, no iron, a bad smell, & dirty pillow cases!! Ugh! I couldn't even rest right away. They brung an iron hours later.. Never fixed the other problems. I had to go buy sanitizing wipes and spray, PLUS walk down to the maid to get the pillow cases myself & put them on after I realized they where never coming. Upon check out, little man also lacked customer service skills, and acted confused about us paying a cash deposit (I knew it didn't seem right)!! On top of that, wouldn't give deposit until security checked the room! Wish they moved that fast when I needed new cases! They never did a courtesy call, which we've always gotten & if things weren't right we got a new room. They sucked this time around. Might try the LA Quinta next to it or else where! I won't come bk if they have that same rude, nasty staff!

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

The hotel is not close to any public transportatio

far from the city and the only way to get there is by uber/lyft....

6/10 Okay

Jessica

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

You can do better

The room required an extra deposit of $50 with card on file. The key did not work in the room had to go downstairs over three times. The furniture old.