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Terrible Experience at Hilton Cheng – Extremely Rude and Disrespectful Staff I am utterly appalled by the unprofessional and offensive treatment I received from the front desk staff during my check-in, and I feel compelled to share this appalling experience to warn other guests. When I arrived, I was struggling with knee pain, so my cousin offered to help carry my bag. At check-in, the staff first grilled us about whether my cousin would be staying with me; I clearly said no. We then asked if he could accompany me upstairs to my room since I was in discomfort, and they refused, citing the need for his ID—which we understood, so we dropped the request as my cousin didn’t have his ID with him anyway. What happened next left me stunned and humiliated. The front desk staff then informed me that the "emergency kit" in the room would be chargeable, listing out items included—and explicitly mentioned condoms. Confused and already feeling uneasy, I simply asked if toothbrushes would also be chargeable. Instead of a straightforward answer, as I walked away, I heard the entire front desk team burst into loud, mocking laughter. It wasn’t until later that night that the full weight of their behavior sank in: they had obviously assumed I was a sex worker, and their inappropriate comment about condoms, followed by that derisive laughter, was a deliberate insult. To make matters worse, I have stayed at numerous Hilton properties before, and never once has any staff member mentioned

six senses was an amazing experience for us! at check in, we were informed that we could be upgraded to a room with in room onsen, and the staff also arranged for us to stay with our friends in the same courtyard although we had separate bookings. the room and facilities overall were superb! onsen was so comfortable in the winter, and the room was very spacious. we had an issue with the heating and the staff were very on the ball- bringing us a portable heater while they tried to fix the issue, and also offered to change rooms for us. throughout the stay, and even afterwards - guest relations manager Frank was a huge help! he responded very quickly on wechat for our queries, giving us recommendations for food and amenities nearby. he also came down to help us with our wifi issues! location wise - six senses is close to all the attractions like panda valley and qing cheng mountain. was an excellent stay - 100% recommend!

Great place and had laundry in room

Convenient

Hotel is clean and well-maintained.