2/10 Terrible
George H
Business traveller
19 Sept 2025
Disliked: Staff & service, amenities, property conditions & facilities
Checked in after a whole day flights and looking forward to catch some rest but the whole building suddenly blackout for about half an hour. Returned to the room with very noisy air conditioner with blackout thermostat. Shower was broken too. I booked King room with balcony, non smoking and was downgraded to Double Queen with much smaller square footage room as they were fully booked. Since it was close to midnight I just want to rest right away. Next day called the front desk for management. No return call. Have Expedia assist, DoubleTree do not respond again. Finally, Expedia assist again, the manager responded guest accepted the change, no apologies, no refund of the room difference in price... A non smoking room was booked but it had smoking smell. Note: bottle water is $3/bottle unless you sign up membership. Likewise, Wi-Fi is available to membership too. Doubletree once was our top list hotel to book, with this experienced, it will not even in our list for future bookings.


George H
Stayed 3 nights in Sep 2025























