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Quality Inn & Suites Des Moines - Merle Hay Road

2.5 star property

Photo gallery for Quality Inn & Suites Des Moines - Merle Hay Road

Lobby
Exterior
Indoor pool, pool loungers
Desk, iron/ironing board, rollaway beds, free WiFi
Lobby

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Pet-friendly
  • Laundry
  • Housekeeping
  • Breakfast included
  • 24/7 front desk

Explore the area

Map
4995 Merle Hay Rd, Des Moines, IA, 50322
  • Merle Hay Mall
    ‪3 min drive‬
  • Drake University
    ‪8 min drive‬
  • Wells Fargo Arena
    ‪13 min drive‬
  • Des Moines, IA (DSM-Des Moines Intl.)
    ‪22 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Standard Room, 2 Queen Beds, Non Smoking

  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Standard Room, 1 King Bed, Non Smoking

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Room, 2 Queen Beds, Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Room, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Room, 2 Queen Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, Multiple Beds, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Suite, Multiple Beds, Non Smoking

  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

Similar properties

Exterior

AmericInn by Wyndham Johnston Des Moines

  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
4.1 out of 5, Very good, (1001)
The price is NZ$135
for 1 room
includes taxes & fees
29 Jun - 30 Jun
AmericInn by Wyndham Johnston Des Moines

About the area

Des Moines

With a stay at Quality Inn & Suites Des Moines - Merle Hay Road, you'll be centrally located in Des Moines, within a 15-minute drive of Drake University and Wells Fargo Arena. .This hotel is 11.4 mi (18.4 km) from Adventureland and 11.6 mi (18.7 km) from Iowa State Fairgrounds.

What's nearby

  • Merle Hay Mall - 3 min drive - 2.4 km
  • Drake University - 8 min drive - 7.4 km
  • Living History Farms - 9 min drive - 11.4 km
  • Wells Fargo Arena - 13 min drive - 11.9 km
  • Iowa Events Center - 13 min drive - 11.9 km

Getting around

  • Des Moines International Airport (DSM) - 35 min drive

Restaurants

  • ‪Chick-Fil-A - ‬3 min drive
  • ‪McDonald's - ‬4 min walk
  • ‪Casey's General Store - ‬2 min drive
  • ‪Sonic Drive-In - ‬14 min walk
  • ‪Buffalo Wild Wings - ‬18 min walk

About this property

Quality Inn & Suites Des Moines - Merle Hay Road

Hotel in Des Moines with free breakfast and a 24-hour business center
Quality Inn & Suites Des Moines - Merle Hay Road offers 116 air-conditioned accommodations with coffee/tea makers and hair dryers. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. 32-inch LCD televisions come with cable channels. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool.
Make yourself at home in one of the 116 air-conditioned rooms featuring refrigerators and LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include desks and microwaves, and housekeeping is provided daily.
Enjoy the recreation opportunities such as an indoor pool or make use of other amenities including complimentary wireless internet access.
A complimentary continental breakfast is included.
Featured amenities include a 24-hour business center, express check-out, and complimentary newspapers in the lobby. Free self parking is available onsite.
Guests are offered a complimentary continental breakfast.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast
  • Coffee and tea in common areas

Things to do

  • Indoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business centre
  • Computer station
  • Meeting room

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 2 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 20 per day
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash deposit: USD 250.00 per stay
  • Cleaning fee: USD 2 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 20 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 20 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Quality Des Moines
Quality Inn Des Moines
Quality Inn Suites
Quality Inn Suites Des Moines Merle Hay Road
Quality Inn & Suites Des Moines - Merle Hay Road Hotel
Quality Inn & Suites Des Moines - Merle Hay Road Des Moines

Quality Inn & Suites Des Moines - Merle Hay Road Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 300 out of 919 reviews
Rating 8 - Good. 297 out of 919 reviews
Rating 6 - Okay. 159 out of 919 reviews
Rating 4 - Poor. 73 out of 919 reviews
Rating 2 - Terrible. 90 out of 919 reviews

7.6/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

liz

Disliked: Cleanliness, staff & service, property conditions & facilities
The tub was leaking water needed to be fix, it was unsafe. At 2:00am I woke up to a strong smell of marijuana. They charge 57.28 deposit which was not disclose prior to payment. Breakfast suck, waffle machine was not working. I do not recommend this hotel.
Stayed 1 night in Mar 2025

2/10 Terrible

Kristine

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Rooms were dirty and in poor condition. The mold and algae all over the pool room was horrific. Stank like a fish tank. The halls smelled of weed and smoke, the door to outside didnt lock.
Stayed 1 night in Mar 2025

8/10 Good

raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Helpful staff

Receptionist was willing to move us to the first floor because my wife has leg problems. Clean and comfortable
Stayed 1 night in Mar 2025

8/10 Good

Andrew

Travelled with partner
Noisy sketchy srea
Stayed 1 night in Mar 2025

6/10 Okay

Nichole

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Cleanliness could definitely have been better. Hairs in the shower, of both kinds if you get my meaning so had to be washed down before using. Rest of stay was average.
Stayed 2 nights in Mar 2025

4/10 Poor

Paul

Business traveller

Front desk clueless/not helpful

Out of the 5 nights stayed, got 1 night of good sleep. From the slamming of the door next door, that shook the room, for hours on end I can only assume nefarious activity.
Stayed 5 nights in Mar 2025

2/10 Terrible

Clinesha

Travelled with group
Disliked: Cleanliness, staff & service, amenities
ADI LACHME is a racist lady from North India,she stole my room deposit,I asked to speak to manager and she answered the phone acting like a manager named brea,there was a mouse in my room, customer service was terrible.
Stayed 1 night in Mar 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Jordan

Stayed 1 night in Mar 2025

10/10 Excellent

Lisa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality place at great price.
Stayed 2 nights in Mar 2025

10/10 Excellent

Dakota

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was very good for the price, clean, friendly, short notice stay was not a problem, and breakfast provided
Stayed 1 night in Mar 2025

10/10 Excellent

Mary

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

6/10 Okay

Thomas

Liked: Staff & service, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 7 nights in Feb 2025

8/10 Good

Okoboji

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2025

8/10 Good

Carl

Liked: Cleanliness, staff & service, amenities
Need to work on the showers mine barely worked
Stayed 3 nights in Feb 2025

6/10 Okay

Shannon

Travelled with family
It was convinent for where i needed to go, no elevator but got a room on main level, breakfast was ok, eggs were rubbery and sausage links werent cooked all the way, oh and if u stay more than a couple of says the keys will need to be reset. Got locked out and had to go to the front desk to get it reset
Stayed 2 nights in Feb 2025

4/10 Poor

Kaitlyn

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Bathroom had mold in it, the breakfast was cold an not much there and not open long. The room smelled like cigarettes and the hallway smelled liked weed.
Stayed 2 nights in Feb 2025

10/10 Excellent

Aunna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

2/10 Terrible

Walter

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Stay elsewhere

Do not recommend, overwhelming smell of Marijuana in the facility. Chair in the room was old and worn out, the bathroom was very outdated. Was so bad I didn't even stay just left. Wouldn't even have checked in but I had a non refundable reservation
Stayed 1 night in Feb 2025

4/10 Poor

DISCOVER

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2025

8/10 Good

Cody

Liked: Staff & service
Stayed 1 night in Feb 2025

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Surprisingly Nice for the Price

This was very affordable hotel so I thought it might not be great. I was pleasantly surprised by the quality and cleanliness of the room and staff. Would stay again if ever in town.
Stayed 1 night in Feb 2025

8/10 Good

James

Liked: Cleanliness, amenities, property conditions & facilities
It was a nice room
Stayed 1 night in Feb 2025

4/10 Poor

Heather, Hastings

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The rooms are very outdated and worn. My rom was not very clean. Coins on floor and chewed gum on floor between bed and middle night stand. Breakfast area not taken care of as garbage overflowing and tables not getting wiped down. Staff that checked me in was in pajamas. I will not return
Stayed 1 night in Feb 2025