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Quality Inn & Suites Des Moines - Merle Hay Road

2.5 star property

Photo gallery for Quality Inn & Suites Des Moines - Merle Hay Road

Lobby
Desk, iron/ironing board, rollaway beds, free WiFi
Indoor pool, pool loungers
Lobby
Desk, iron/ironing board, rollaway beds, free WiFi

Reviews

7.6 out of 10
Good

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View map
4995 Merle Hay Rd, Des Moines, IA, 50322
  • Place, Merle Hay Mall
    ‪3 min drive‬
  • Place, Jordan Creek Town Center
    ‪11 min drive‬
  • Place, Casey's Center
    ‪11 min drive‬
  • Airport, Des Moines, IA (DSM-Des Moines Intl.)
    ‪20 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Standard Room, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(39 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Standard Room, 2 Queen Beds, Non Smoking

7.8 out of 10
Good
(42 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Room, 1 Queen Bed, Non Smoking

8.0 out of 10
Very good
(12 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 2 Queen Beds, Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Room, 2 Queen Beds, Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Room, 1 King Bed, Accessible, Non Smoking

7.2 out of 10
Good
(5 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Room, 2 Queen Beds, Accessible, Non Smoking

9.4 out of 10
Exceptional
(11 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, Multiple Beds, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Suite, Multiple Beds, Non Smoking

  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

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About the area

Des Moines

With a stay at Quality Inn & Suites Des Moines - Merle Hay Road, you'll be centrally located in Des Moines, within a 15-minute drive of Casey's Center and Jordan Creek Town Center. .This hotel is 11.4 mi (18.4 km) from Adventureland and 11.6 mi (18.7 km) from Iowa State Fairgrounds.

What's nearby

  • Merle Hay Mall - 3 min drive - 2.4 km
  • Jordan Creek Town Center - 11 min drive - 19.0 km
  • Casey's Center - 11 min drive - 14.2 km
  • Iowa State Fairgrounds - 15 min drive - 21.2 km
  • Iowa State University - 36 min drive - 73.1 km

Getting around

  • Des Moines International Airport (DSM) - 35 min drive

Restaurants

  • ‪Chick-fil-A - ‬3 min drive
  • ‪McDonald's - ‬4 min walk
  • ‪Casey's General Store - ‬2 min drive
  • ‪7 Brew Coffee - ‬19 min walk
  • ‪Taco Bell - ‬3 min walk

About this property

Quality Inn & Suites Des Moines - Merle Hay Road

Hotel in Des Moines with an indoor pool and free breakfast
Quality Inn & Suites Des Moines - Merle Hay Road offers 116 air-conditioned accommodations with coffee/tea makers and hair dryers. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. 32-inch LCD televisions come with cable channels. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool.
Make yourself at home in one of the 116 air-conditioned rooms featuring refrigerators and LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include desks and microwaves, and housekeeping is provided daily.
Enjoy the recreation opportunities such as an indoor pool or make use of other amenities including complimentary wireless internet access.
A complimentary continental breakfast is included.
Featured amenities include a 24-hour business center, express check-out, and complimentary newspapers in the lobby. Free self parking is available onsite.
Guests are offered a complimentary continental breakfast.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast
  • Coffee and tea in common areas

Things to do

  • Indoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business centre
  • Computer station
  • Meeting room

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 2 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 20 per day
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash deposit: USD 250.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 20 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 20 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Quality Des Moines
Quality Inn Des Moines
Quality Inn Suites
Quality Inn Suites Des Moines Merle Hay Road
Quality Inn & Suites Des Moines - Merle Hay Road Hotel
Quality Inn & Suites Des Moines - Merle Hay Road Des Moines

Quality Inn & Suites Des Moines - Merle Hay Road Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 372 out of 1000 reviews
Rating 8 - Good. 297 out of 1000 reviews
Rating 6 - Okay. 148 out of 1000 reviews
Rating 4 - Poor. 80 out of 1000 reviews
Rating 2 - Terrible. 103 out of 1000 reviews

7.6/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Mikahla

Disliked: Cleanliness, amenities, property conditions & facilities
This was an AWFUL stay. We booked online, that part was easy. We get to the hotel, and our room is absolutely disgusting. Reeked of cigarettes, even though we got a non smoking room. I found an unused cigarette on the ground, and so much other debris on the floor. Stains everywhere- towels, beds, sheets, etc. The pillows were like throw pillow size. We went to the front to get a different room or a refund due to the condition the room we got was in. They put us in another room- and it was JUST AS FILTHY. Absolutely disgusting. Sticky carpet, mess everywhere. Felt like we were going to catch something sleeping in that room. 0 STARS.
Stayed 1 night in Oct 2025

10/10 Excellent

Derrick

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean. The hotel employee was a nice young man. And super helpful. I enjoyed my stay.
Stayed 2 nights in Aug 2025

10/10 Excellent

Derrick

Liked: Cleanliness, amenities, property conditions & facilities
I enjoy staying here, the employees are always nice and helpful. Rooms are clean and the hotel is in a convenient location.
Stayed 1 night in Oct 2025

4/10 Poor

Michelle

Stayed 1 night in Oct 2025

10/10 Excellent

brett

Stayed 2 nights in Jul 2025

4/10 Poor

Margo

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Went here with my daughter. It had a liquor store actually attached to the building, strange for sure. The hotel is also located very close to the highway and we could hear traffic all night. It was noisy from the hotel as well, every time some shut their door around us, the head board would shake. Biggest disappointment was the pool had no heat in it at all, it was physically impossible to even get in and the front desk did not say anything about it. My daughter was very sad about this. The hotel was clean and breakfast was good but would not stay again.
Stayed 1 night in Oct 2025

8/10 Good

Joleen

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
“
Stayed 1 night in Oct 2025

4/10 Poor

ANDREW

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2025

10/10 Excellent

Derrick

Stayed 1 night in Oct 2025

6/10 Okay

Kerry

Stayed 3 nights in Oct 2025

10/10 Excellent

Wesley, Loveland

Stayed 1 night in Oct 2025

8/10 Good

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

Irving Raymond

Stayed 1 night in Sep 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Jeff

Stayed 1 night in Oct 2025

8/10 Good

Marita Roberto and David Rippy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great
Stayed 4 nights in Oct 2025

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Sep 2025

10/10 Excellent

thomas

Stayed 1 night in Oct 2025

8/10 Good

Meghan

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Decent hotel for a decent price. We would stay again. The area was ok, a couple food options in walking distance. We hated the small pillows, but managed ok. Easy check in and check out
Stayed 1 night in Oct 2025

4/10 Poor

Kathryn

Travelled with partner
Our bathroom didn’t have a fan so after showering our room got all steamy and in the morning there wasn’t much out for breakfast. We had to go out and get food due to not getting much available at the hotel. Not happy about that.
Stayed 1 night in Oct 2025

8/10 Good

Daniel

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Loud highway nearby. Friendly staff, hotel needs to be refurbished.
Stayed 1 night in Oct 2025

6/10 Okay

MARK

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Sep 2025

10/10 Excellent

Hasmir

Stayed 1 night in Sep 2025

10/10 Excellent

renee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quick stop

Quick over night stop was nice hotel felt safe and clean rooms
Stayed 1 night in Oct 2025

10/10 Excellent

Lori

Stayed 1 night in Sep 2025