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Quality Inn & Suites Des Moines - Merle Hay Road

2.5 star property

Photo gallery for Quality Inn & Suites Des Moines - Merle Hay Road

Lobby
Desk, iron/ironing board, rollaway beds, free WiFi
Lobby
Lobby
Indoor pool, pool loungers

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Pet-friendly
  • Laundry
  • Housekeeping
  • 24/7 front desk

Explore the area

View map
4995 Merle Hay Rd, Des Moines, IA, 50322
  • Place, Merle Hay Mall
    ‪3 min drive‬
  • Place, Drake University
    ‪8 min drive‬
  • Place, Casey's Center
    ‪13 min drive‬
  • Airport, Des Moines, IA (DSM-Des Moines Intl.)
    ‪22 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Standard Room, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(37 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Standard Room, 2 Queen Beds, Non Smoking

7.8 out of 10
Good
(42 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Room, 1 Queen Bed, Non Smoking

8.0 out of 10
Very good
(12 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 2 Queen Beds, Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Room, 2 Queen Beds, Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Room, 1 King Bed, Accessible, Non Smoking

7.2 out of 10
Good
(5 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Room, 2 Queen Beds, Accessible, Non Smoking

9.4 out of 10
Exceptional
(11 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, Multiple Beds, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Suite, Multiple Beds, Non Smoking

  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

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About the area

Des Moines

With a stay at Quality Inn & Suites Des Moines - Merle Hay Road, you'll be centrally located in Des Moines, within a 15-minute drive of Drake University and Casey's Center. .This hotel is 11.6 mi (18.7 km) from Iowa State Fairgrounds and 10.8 mi (17.4 km) from Jordan Creek Town Center.

What's nearby

  • Merle Hay Mall - 3 min drive - 2.4 km
  • Drake University - 8 min drive - 7.4 km
  • Living History Farms - 9 min drive - 11.4 km
  • Iowa Events Center - 12 min drive - 11.6 km
  • Casey's Center - 13 min drive - 11.9 km

Getting around

  • Des Moines International Airport (DSM) - 35 min drive

Restaurants

  • ‪Chick-fil-A - ‬3 min drive
  • ‪McDonald's - ‬4 min walk
  • ‪Starbucks - ‬18 min walk
  • ‪Sonic Drive-In - ‬14 min walk
  • ‪7 Brew Coffee - ‬19 min walk

About this property

Quality Inn & Suites Des Moines - Merle Hay Road

Hotel in Des Moines with free breakfast and a 24-hour business center
Quality Inn & Suites Des Moines - Merle Hay Road offers 116 air-conditioned accommodations with coffee/tea makers and hair dryers. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. 32-inch LCD televisions come with cable channels. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool.
Make yourself at home in one of the 116 air-conditioned rooms featuring refrigerators and LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include desks and microwaves, and housekeeping is provided daily.
Enjoy the recreation opportunities such as an indoor pool or make use of other amenities including complimentary wireless internet access.
A complimentary continental breakfast is included.
Featured amenities include a 24-hour business center, express check-out, and complimentary newspapers in the lobby. Free self parking is available onsite.
Guests are offered a complimentary continental breakfast.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast
  • Coffee and tea in common areas

Things to do

  • Indoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business centre
  • Computer station
  • Meeting room

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 2 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 20 per day
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash deposit: USD 250.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 20 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 20 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Quality Des Moines
Quality Inn Des Moines
Quality Inn Suites
Quality Inn Suites Des Moines Merle Hay Road
Quality Inn & Suites Des Moines - Merle Hay Road Hotel
Quality Inn & Suites Des Moines - Merle Hay Road Des Moines

Reviews

Quality Inn & Suites Des Moines - Merle Hay Road Reviews

7.6

Good

7.6/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness
Rating 10 - Excellent. 364 out of 1026 reviews
Rating 8 - Good. 321 out of 1026 reviews
Rating 6 - Okay. 162 out of 1026 reviews
Rating 4 - Poor. 77 out of 1026 reviews
Rating 2 - Terrible. 102 out of 1026 reviews

Reviews

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

6/10 Okay

Debra

Travelled with family
The tub was apparently not sealed properly so the tub was squishy when you stepped in and it was very hard to keep your balance. And they did not provide creamer for coffee in the morning!
Stayed 5 nights in Jul 2025

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quick check in, quiet.
Stayed 1 night in Aug 2025

2/10 Terrible

Xenia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

8/10 Good

Sharon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great check in and service. When taking a shower, the bottom of the tub was very wobbly and I had to hold on the shower wall to not fall down. When getting coffee, we asked for creamer and were told they don’t have any. What! No creamer?! Not okay!
Stayed 5 nights in Jul 2025

8/10 Good

Deb

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Johnny

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was great
Stayed 1 night in Jul 2025

10/10 Excellent

keith

Liked: Property conditions & facilities
Stayed 1 night in Jul 2025

8/10 Good

Debra

Stayed 1 night in Jul 2025

8/10 Good

Kacy, Cadillac

Travelled with partner
Liked: Cleanliness, staff & service
We arrived late in the evening. Check in was quick, no elevator on site so keep that in mind if you have mobility issues, random amenities in the room (2 conditioners, no shampoo) but otherwise fine visit and got a good night of sleep.
Stayed 1 night in Jul 2025

8/10 Good

Yoel

Liked: Property conditions & facilities
It’s was so comfortable
Stayed 3 nights in Jul 2025

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice basic comfort and clean
Stayed 1 night in Jul 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Eugene

Stayed 1 night in Jul 2025

10/10 Excellent

Ella

All good
Stayed 1 night in Jul 2025

8/10 Good

Nacy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

8/10 Good

Yemi

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Beat my expectation. Not bad at all
Stayed 1 night in Jul 2025

4/10 Poor

Larisa

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Looks nicer on the pictures than in reality

The room was not clean. There were ants in the room on the desk and around. The were hair in the sink.
Stayed 1 night in Jul 2025

6/10 Okay

Cesar

Liked: Property conditions & facilities
Disliked: Cleanliness
During check in we had to wait and wait for the receptionist, and when she finally came didn’t explain why it took her so long nor attempted to apologize, and didn’t even say hi, or good evening. The room was clean, and we slept well. The next morning we didn’t like that there was no staff cleaning the breakfast area, found rests of food on the floor and on the table which we ended up cleaning ourselves, and during our time there we only saw one person coming out from the kitchen to replenish the eggs. The other detail we didn’t like is that the flowerpot outside the entrance has plastic flowers. If they won’t take care of just one flower pot they may as well not have any.
Stayed 1 night in Jul 2025

4/10 Poor

Shala

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Our first room smelled awful because the Ac unit was leaking all over the carpet. The second room was definitely not cleaned property with stuff on the bedding and walls. Breakfast was amazing though and they did a great job keeping it stocked. We also found out the next day there had been a tornado warning that we were not notified to go to safety
Dirty desk
Dirty bedding
The ceiling dripped water all over our stuff on the bathroom counter
Broken lamp with exposed wires
Stayed 2 nights in Jul 2025

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They continue to make improvements in the property by painting inside and outside. Breakfast was wholesome and unless you are very picky was more than adequate on their selections.
Stayed 1 night in Jul 2025

8/10 Good

Dwight

Travelled with family
Liked: Cleanliness, staff & service, room comfort

Decent economy hotel

Older building, but no maintenance issues. Very friendly staff.
Stayed 3 nights in Jul 2025

6/10 Okay

Michael

Travelled with family

Quick stay

Late night travel through. Good for price. Nothing fancy. Could use some updates but did its purpose.
Stayed 1 night in Jul 2025

6/10 Okay

Thomas

Disliked: Cleanliness
The room was not very clean. Bathroom was outdated and not in very good condition. Breakfast was cold and unappetizing.
Stayed 1 night in Jul 2025

10/10 Excellent

Lucas

Liked: Cleanliness, staff & service, property conditions & facilities
I like the pool partys
Stayed 1 night in Jul 2025