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Quality Inn & Suites Des Moines - Merle Hay Road

2.5 star property

Photo gallery for Quality Inn & Suites Des Moines - Merle Hay Road

Lobby
Desk, iron/ironing board, rollaway beds, free WiFi
Indoor pool, pool loungers
Desk, iron/ironing board, rollaway beds, free WiFi
Lobby

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Pet-friendly
  • Laundry
  • Housekeeping
  • 24/7 front desk

Explore the area

View map
4995 Merle Hay Rd, Des Moines, IA, 50322
  • Place, Merle Hay Mall
    ‪3 min drive‬
  • Place, Jordan Creek Town Center
    ‪11 min drive‬
  • Place, Casey's Center
    ‪11 min drive‬
  • Airport, Des Moines, IA (DSM-Des Moines Intl.)
    ‪20 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Standard Room, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(37 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Standard Room, 2 Queen Beds, Non Smoking

7.8 out of 10
Good
(42 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Room, 1 Queen Bed, Non Smoking

8.0 out of 10
Very good
(12 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 2 Queen Beds, Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Room, 2 Queen Beds, Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Room, 1 King Bed, Accessible, Non Smoking

7.2 out of 10
Good
(5 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Room, 2 Queen Beds, Accessible, Non Smoking

9.4 out of 10
Exceptional
(11 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, Multiple Beds, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Suite, Multiple Beds, Non Smoking

  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

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About the area

Des Moines

With a stay at Quality Inn & Suites Des Moines - Merle Hay Road, you'll be centrally located in Des Moines, within a 15-minute drive of Casey's Center and Jordan Creek Town Center. .This hotel is 11.6 mi (18.7 km) from Iowa State Fairgrounds and 1.4 mi (2.2 km) from Merle Hay Mall.

What's nearby

  • Merle Hay Mall - 3 min drive - 2.4 km
  • Jordan Creek Town Center - 11 min drive - 19.0 km
  • Casey's Center - 11 min drive - 14.2 km
  • Iowa State Fairgrounds - 15 min drive - 21.2 km
  • Iowa State University - 36 min drive - 73.1 km

Getting around

  • Des Moines International Airport (DSM) - 35 min drive

Restaurants

  • ‪Chick-fil-A - ‬3 min drive
  • ‪McDonald's - ‬4 min walk
  • ‪7 Brew Coffee - ‬19 min walk
  • ‪Casey's General Store - ‬2 min drive
  • ‪Sonic Drive-In - ‬14 min walk

About this property

Quality Inn & Suites Des Moines - Merle Hay Road

Hotel in Des Moines with free breakfast and a 24-hour business center
Quality Inn & Suites Des Moines - Merle Hay Road offers 116 air-conditioned accommodations with coffee/tea makers and hair dryers. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. 32-inch LCD televisions come with cable channels. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool.
Make yourself at home in one of the 116 air-conditioned rooms featuring refrigerators and LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include desks and microwaves, and housekeeping is provided daily.
Enjoy the recreation opportunities such as an indoor pool or make use of other amenities including complimentary wireless internet access.
A complimentary continental breakfast is included.
Featured amenities include a 24-hour business center, express check-out, and complimentary newspapers in the lobby. Free self parking is available onsite.
Guests are offered a complimentary continental breakfast.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast
  • Coffee and tea in common areas

Things to do

  • Indoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business centre
  • Computer station
  • Meeting room

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 2 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 20 per day
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash deposit: USD 250.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 20 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 20 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Quality Des Moines
Quality Inn Des Moines
Quality Inn Suites
Quality Inn Suites Des Moines Merle Hay Road
Quality Inn & Suites Des Moines - Merle Hay Road Hotel
Quality Inn & Suites Des Moines - Merle Hay Road Des Moines

Quality Inn & Suites Des Moines - Merle Hay Road Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 371 out of 1011 reviews
Rating 8 - Good. 303 out of 1011 reviews
Rating 6 - Okay. 155 out of 1011 reviews
Rating 4 - Poor. 80 out of 1011 reviews
Rating 2 - Terrible. 102 out of 1011 reviews

7.6/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

Robert

Travelled with partner
Disliked: Cleanliness
Font entrance had carpet sticking up, which a person could trip over it. The room was not cleaned very well.
Stayed 1 night in Sep 2025

2/10 Terrible

Laura

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nasty place to stay

Horrible disgusting hotel
Stayed 2 nights in Sep 2025

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay at Quality INN in DesMoines

Very nice underpriced clean hotel with nice shower, comfortable bed, enjoyable pool andgood breakfast with eggs, sausage & granola.
Stayed 1 night in Sep 2025

10/10 Excellent

Autum

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
It was a wonderful room, breakfast was absolutely great, the beds were comfortable. The pillows were pretty good, the employees were the only issue and they were still really sweet but their English was a challenge so asking for another wet/ laundry bag to put the wet swimsuits in. They kept offering us tissue boxes
Stayed 1 night in Sep 2025

10/10 Excellent

Megan

Stayed 1 night in Sep 2025

2/10 Terrible

john

Disliked: Staff & service
Stayed 1 night in Sep 2025

10/10 Excellent

Thom

Stayed 1 night in Sep 2025

8/10 Good

Colleen

Liked: Staff & service
Room musty & damp.
Stayed 2 nights in Sep 2025

6/10 Okay

Sherry

Travelled with partner
Disliked: Staff & service
We like staying at this property because of the price and location. This time, the toilet was plugged and no maintenance available to take care of it. They wanted to move us to a different room. We were able to get it all unplugged, but the floor was disgusting and they didn’t come in to clean it until the next afternoon. We never did get the bathroom garbage can back after we took all the wet towels in it to the desk that first night. We were not offered any other accommodations or discounts for the inconvenience. My partner enjoys the biscuits and gravy. Since I need to eat gluten free, there are not many options for me. But the coffee is good!
Stayed 3 nights in Sep 2025

8/10 Good

Andrew

Stayed 3 nights in Aug 2025

2/10 Terrible

john

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Paid for 1 night then discovered they wanted 50 deposit-paid it to spent night then paid for another night and they wanted another 50 deposit. Didn't have it and couldn't get refund for 2nd night
Stayed 1 night in Sep 2025

8/10 Good

Matt

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

2/10 Terrible

Wayne

Stayed 1 night in Aug 2025

10/10 Excellent

Zachery

Stayed 1 night in Sep 2025

6/10 Okay

Taylor

Disliked: Cleanliness, staff & service
I liked that i felt safe at this location and the room very spacious. I didn’t like the customer service, the cleanliness, and the fact that there were dead roaches in my room. I didn’t get my room serviced once during my 4 day stay and I even had to take my own trash to the lobby so I could dispose of it.
Stayed 3 nights in Sep 2025

10/10 Excellent

rae

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

8/10 Good

Nicholas

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
I enjoyed my stay, nothing special, but got the job done.
Stayed 1 night in Sep 2025

8/10 Good

Thomas D

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Lou

Stayed 1 night in Sep 2025

8/10 Good

Dean

Stayed 1 night in Sep 2025

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

4/10 Poor

Don

Travelled with partner
At 10:15 when we tried to check in we were told that there was no WiFi or Television. It would have been nice to be notified earlier in the day.
Stayed 1 night in Aug 2025

8/10 Good

Nadine

Travelled with family
Liked: Cleanliness, staff & service
Good location right off the highway. The gym was very small with minimal ventilation. Good value for price.
Stayed 1 night in Sep 2025

10/10 Excellent

Raeann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bummer

Breakfast could have been better
Stayed 1 night in Aug 2025