Cameron Highlands ski resorts

We had a great stay, brand new and clean hotel

Attention to in room cleanliness needs to improve. Restaurant is also not responsive to customer needs.

The hotel was in a great location for the town, many restaurants and close to the main road, and there was free parking. However, that was as good as it gets. We arrived late in the evening and were shown to a room that had hairs all over the bathroom, dirt on the floor, sticky surfaces and bugs in the windows. We asked to be moved, which the staff were very gracious and helpful about, but this took an hour to sort out and even the new room had hairs in the bath tub, a stained selection of chairs, towels/sheets with holes in that smelled weird, and mould all over the shower blind. We would have complained again but it was already very late and we were tired. The hotel was very odd and empty, we did not bother with the breakfast we did not want to spend a moment longer than necessary there.

Clean room, the bed was a little strange with plastic feeling underneath, loud traffic noise impacted my sleep but they did provide earplugs, all front security staff were really nice and helpful, there’s a staff at the bar had some attitude when I asked some water

The checkin process is terrible.. The checkin time given was 2:30 PM. We reached the hotel by 3:30 PM.. We need to get a token to go to the reception desk.. There was a waiting time of about 50 mins just to reach the reception desk for checkin. After so much wait, when reached checkin desk - they simply told - Room is not ready.. Howcome, when the checkin time in 2:30 PM, even at 4:30 PM the room is not ready. (We even paid 100% payment in advance) The wait area is also jam-packed. When coming with the kids & infant - it super uncomfortable after a long travel. Adding to that - it the feedback that Room is not ready, and we were asked to wait for another 30 mins. Finally got the room key by around 5:30 PM. When we went to the room - no towels, toiletries were kept inside. There is no direct calling facility to the room-service. We need to send a Whatsapp message, and they will revert.. Overall, for the size of the hotel & the fare they charge - the prompt service needs a lot of improvement. Also, please improve the Breakfast dining area. No space to sit on Sunday morning due to crowd. Please make space for more people to eat peacefully, rather searching for tables.

The rooms were average, but several maintenance issues were noticeable. There were broken tiles and a damaged health faucet in the bathroom. The room also lacked convenient features such as a USB charging port or an international power socket. Additionally, the water fountain and the surrounding area in the backyard were poorly maintained. Overall, it did not feel like good value for money.