6/10 Okay
Helker
Travelled with family
28 Jan 2026
Disliked: Staff & service
I’m not sure the hotel’s rating really shows what it’s really like.
Pros:
The hotel is pretty clean and nicely decorated.
It’s in a great spot.
Cons:
The staff could be a bit more friendly. While they answered questions, they didn’t quite hit the mark on hospitality.
I’m speaking from experience, having been in the industry for 16 years, and I’m not picking on anyone. The only person who was nice to us was Pete, who helped with our bags.
The guy at the front desk in the evening really stopped to look away from his phone to look at me.
Our room fridge was broken, but I didn’t want to bother the front desk, so I decided not to complain.
The restaurant advertised on hotels.com doesn’t quite match up. There’s no Mediterranean or Taco Bodega there, or the front desk gave me the wrong information.
I hope this review can help someone who is relying on the rating from hotels.com.
Helker
Stayed 1 night in Jan 2026





















