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Excellent staff, very clean, delicious food and drinks

Room was clean and check in was great! Will always be back.

The location close to the Accra shopping mall was great, it enabled me to buy internet access and other essentials that I needed for the start of my trip.The room was clean and well presented and the staff were very helpful. As a solo traveller, I selected the hotel principally because of the airport pickup and location, I was not disappointed by either. Also the notel internet was reliable.

The room felt much smaller than it looked in the pictures, which was already a bit disappointing. What really bothered me, though, was the condition of the bedding. The comforter and throw pillows were clearly dirty and didn’t look like they had been properly cleaned. To be fair, when I raised the issue, they did respond and changed the sheets. But later, I noticed the comforter itself was still filthy and had to ask again for it to be replaced. That’s when things became frustrating. Instead of simply fixing the issue, the host called me and questioned why I was asking for another change, as if I was being unreasonable. Honestly, that didn’t sit well with me. Basic cleanliness shouldn’t require multiple requests, and guests shouldn’t have to explain why dirty bedding needs to be replaced. Although they eventually changed it, the way it was handled felt dismissive and a bit disrespectful. Another disappointment was the restaurant. I ordered a breakfast meal (eggs and salmon), and the portion was surprisingly small for the price. It felt overpriced for what was served. When I brought it up, the reaction I got was laughter, which made the experience even worse. It came across as though my concern wasn’t taken seriously at all. The only positive part of my stay was the security staff, they were friendly and welcoming. Unfortunately, the reception staff were quite the opposite. They came across as cold, moody, and not very accommodating.

Good

The restraint was closed, had to eat dinner in basement, it was a poor value at $450 per night