8/10 Good
Cynthia, Astoria
27 Jul 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at the hotel was generally good. The facility itself is as golden and polished as advertised—comparable to a luxury hotel in both appearance and ambiance. I checked in late in the evening while the manager was busy closing out the day, surrounded by a stack of receipts. The tone was professional, though somewhat lukewarm.
I stayed in the Urban Suite, which overlooks an empty lot and a partial view of the bay. The room featured shelves lined with coffee table books and a standard fruit basket (banana, apple, orange, and plum). The bed was easily the highlight of my stay—extremely comfortable and inviting.
Unfortunately, I wasn’t able to enjoy the in-room coffee in the morning, as there was no milk provided for the Nespresso machine. I skipped the complimentary breakfast and went for a local restaurant.
Just before checkout, I received a call from the front desk at 11:45 AM, asking if I needed help with my luggage and confirming if I was “still good for noon checkout.” While courteous, the timing and phrasing made me feel slightly rushed.
All in all, while there were a few minor service hiccups , the facility is just as stunning as it appears online.
Cynthia
Stayed 1 night in Jul 2025
