2/10 Terrible
Dawn
23 Sept 2025
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Booked The 19th Hole whilst visiting friends in the area. Room was clean and most of the staff friendly. Has free parking to the rear of the hotel and is within walking distance to the promenade/seafront area of Carnoustie. On my night of arrival (friday) I noticed a guest being served steak pie at approx 8pm....enquired with a member of the bar staff could I order food and they advised no as the kitchen was now closed.....even though another member of staff had just that minute brought out steak pie for another guest in the hotel.....
I ended up staying over an extra night and again booked my stay through Expedia and paid expedia on my debit card for the extra night as i get a discount with my blue light card.
On check out I met "Linda" who advised me she had just returned from holiday. I advised I just wanted to check out. Linda advised they had not received payment for my extra nights stay....i advised i had booked with Expedia and that they would receive the payment from them in due course ....I even displayed my bank acc statement to them. A few days later Linda took an unauthorised payment from my debit card instead of chasing Expedia!..so i had then paid twice for the room! I ended up having to go to Expedia to explain what Linda had done. They apologised and refunded me my money. Terrible customer service from Linda and absolutely disgusting way to treat paying customers! I wont be back for that reason, avoid this hotel
Dawn
Stayed 1 night in Sep 2025























